OpenText Recognized as a Leader in Four 2024 IDC MarketScape Reports
OpenText (NASDAQ: OTEX) has achieved leadership recognition in four 2024 IDC MarketScape reports, highlighting its excellence in digital experience solutions. The company was named a Leader in Automated Document Generation and Customer Communication Management, Intelligent Customer Communications Management, Digital Fax, and Intelligent Digital Asset Management.
The IDC MarketScape praised OpenText's cloud-based composition engine for its user-friendly interface and flexible API integration framework. The company's digital fax capabilities were noted for supporting 100,000 customers and processing 12 billion fax pages annually across 10 datacenters. In digital asset management, OpenText was recognized for handling large-scale operations and complex integrations.
The OpenText Experience Cloud suite integrates digital asset management, communications, and fax solutions into a unified platform, designed to help organizations optimize customer journeys with data-driven insights and create personalized customer experiences while eliminating digital friction.
OpenText (NASDAQ: OTEX) ha ottenuto il riconoscimento di leadership in quattro report IDC MarketScape 2024, evidenziando la sua eccellenza nelle soluzioni per l'esperienza digitale. L'azienda è stata nominata Leader nella Generazione Automatica di Documenti e nella Gestione della Comunicazione con i Clienti, nella Gestione Intelligente delle Comunicazioni con i Clienti, nel Fax Digitale e nella Gestione Intelligente degli Asset Digitali.
L'IDC MarketScape ha elogiato il motore di composizione basato sul cloud di OpenText per la sua interfaccia user-friendly e il framework di integrazione API flessibile. Le capacità di fax digitale dell'azienda sono state sottolineate per il supporto a 100.000 clienti e per l'elaborazione di 12 miliardi di pagine fax all'anno in 10 datacenter. Nella gestione degli asset digitali, OpenText è stata riconosciuta per la sua capacità di gestire operazioni su larga scala e integrazioni complesse.
La suite OpenText Experience Cloud integra la gestione degli asset digitali, le comunicazioni e le soluzioni di fax in un'unica piattaforma, progettata per aiutare le organizzazioni a ottimizzare i percorsi dei clienti con intuizioni basate sui dati e a creare esperienze personalizzate per i clienti, eliminando le frizioni digitali.
OpenText (NASDAQ: OTEX) ha logrado el reconocimiento de liderazgo en cuatro informes de IDC MarketScape 2024, destacando su excelencia en soluciones de experiencia digital. La empresa fue nombrada Líder en Generación Automática de Documentos y Gestión de Comunicación con Clientes, Gestión Inteligente de Comunicaciones con Clientes, Fax Digital y Gestión Inteligente de Activos Digitales.
El IDC MarketScape elogió el motor de composición basado en la nube de OpenText por su interfaz fácil de usar y su marco de integración API flexible. Se destacó que las capacidades de fax digital de la empresa soportan a 100,000 clientes y procesan 12 mil millones de páginas de fax anualmente en 10 centros de datos. En gestión de activos digitales, OpenText fue reconocida por manejar operaciones a gran escala e integraciones complejas.
La suite OpenText Experience Cloud integra la gestión de activos digitales, las comunicaciones y las soluciones de fax en una única plataforma, diseñada para ayudar a las organizaciones a optimizar los recorridos de los clientes con información basada en datos y crear experiencias personalizadas para los clientes, eliminando la fricción digital.
OpenText (NASDAQ: OTEX)는 2024 IDC MarketScape 보고서에서 리더십 인정을 받아, 디지털 경험 솔루션의 우수성을 강조했습니다. 이 회사는 자동 문서 생성 및 고객 커뮤니케이션 관리, 지능형 고객 커뮤니케이션 관리, 디지털 팩스 및 지능형 디지털 자산 관리 분야에서 리더로 선정되었습니다.
IDC MarketScape는 OpenText의 클라우드 기반 구성 엔진을 사용자 친화적인 인터페이스와 유연한 API 통합 프레임워크로 높이 평가했습니다. 회사의 디지털 팩스 기능은 100,000명의 고객을 지원하고 10개의 데이터 센터에서 연간 120억 페이지의 팩스를 처리하는 것으로 알려졌습니다. 디지털 자산 관리 분야에서 OpenText는 대규모 운영 및 복잡한 통합을 처리하는 능력으로 인정받았습니다.
OpenText Experience Cloud 제품군은 디지털 자산 관리, 커뮤니케이션 및 팩스 솔루션을 단일 플랫폼으로 통합하여, 조직이 데이터 기반 인사이트를 통해 고객 여정을 최적화하고, 개인화된 고객 경험을 창출하며, 디지털 마찰을 제거하는 데 도움을 주기 위해 설계되었습니다.
OpenText (NASDAQ: OTEX) a obtenu la reconnaissance de leader dans quatre rapports IDC MarketScape 2024, soulignant son excellence dans les solutions d'expérience numérique. La société a été désignée comme leader dans la génération automatique de documents et la gestion de la communication client, la gestion intelligente des communications client, le fax numérique et la gestion intelligente des actifs numériques.
L'IDC MarketScape a salué le moteur de composition basé sur le cloud d'OpenText pour son interface conviviale et son cadre d'intégration API flexible. Les capacités de fax numérique de l'entreprise ont été notées pour leur support à 100 000 clients et le traitement de 12 milliards de pages de fax chaque année à travers 10 centres de données. Dans la gestion des actifs numériques, OpenText a été reconnue pour sa capacité à gérer des opérations à grande échelle et des intégrations complexes.
La suite OpenText Experience Cloud intègre la gestion des actifs numériques, les communications et les solutions de fax dans une plateforme unifiée, conçue pour aider les organisations à optimiser les parcours clients avec des insights basés sur les données et à créer des expériences client personnalisées tout en éliminant les frictions numériques.
OpenText (NASDAQ: OTEX) hat in vier 2024 IDC MarketScape Berichten Anerkennung als Marktführer erhalten, was ihre Exzellenz in digitalen Erlebnislösungen hervorhebt. Das Unternehmen wurde als Marktführer in der automatisierten Dokumentenerstellung und im Kundenkommunikationsmanagement, im intelligenten Kundenkommunikationsmanagement, im digitalen Fax und im intelligenten digitalen Asset-Management ausgezeichnet.
Der IDC MarketScape lobte die cloud-basierte Kompositionsengine von OpenText für ihre benutzerfreundliche Oberfläche und das flexible API-Integrationsframework. Die digitalen Faxfähigkeiten des Unternehmens wurden hervorgehoben, da sie 100.000 Kunden unterstützen und jährlich 12 Milliarden Faxseiten in 10 Rechenzentren verarbeiten. Im Bereich des digitalen Asset-Managements wurde OpenText für die Handhabung großangelegter Operationen und komplexer Integrationen anerkannt.
Die OpenText Experience Cloud Suite integriert digitales Asset-Management, Kommunikation und Faxlösungen in einer einheitlichen Plattform, die darauf ausgelegt ist, Organisationen dabei zu helfen, die Kundenreisen mit datengestützten Einblicken zu optimieren und personalisierte Kundenerfahrungen zu schaffen, während sie digitale Reibungen beseitigen.
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OpenText delivers seamless, personalized and secure digital experiences across its portfolio
OpenText was named a Leader in the following:
- IDC MarketScape: Worldwide Automated Document Generation and Customer Communication Management 2024 Vendor Assessment (doc #US52111324, December 2024) and IDC MarketScape: Worldwide Intelligent Customer Communications Management 2024 Vendor Assessment (doc #US51359124, December 2024): The IDC MarketScape for Automated Document Generation and CCM report noted, "OpenText's cloud-based composition engine offers a new user-friendly interactive web client with persona-based roles, full CPaaS messaging services, and a flexible API integration framework. This allows business users to efficiently orchestrate communications without relying heavily on IT resources." The report went on to note, "OpenText has a vast global footprint, user groups, and partner network, including strategic alliances with technology providers in various countries. Its high-performance composition engine optimizes document generation across all output types and channels."
- IDC MarketSpace: Worldwide Digital Fax 2024 Vendor Assessment (doc # US51812124 , December 2024): The report noted, "Impressive company size and market strength. The interesting fact noted previously communicates OpenText's size and strength that give the company considerable resources. OpenText also manages considerable fax activity with 10 datacenters to support 100,000 customers transmitting/receiving a large volume of fax traffic (12 billion fax pages annually). The company's overall revenue indicates significant growth." The IDC MarketScape also notes other OpenText strengths including "significant partner ecosystem to boost its go-to-market strategy," fax anyway you want it, extensive history in digital fax, high R&D investment and interoperability and reliability.
- IDC MarketScape: Worldwide Intelligent Digital Asset Management 2024 Vendor Assessment (doc #US51265723, July 2024): The IDC MarketScape notes that OpenText "excels at handling strategic transformations, intricate use cases, legacy system integrations, specific hosting requirements and highly regular environments." The report also noted, "OpenText handles large asset and user volumes, very large libraries and processing loads." The report went on to say that "OpenText provides powerful search for all user levels, extensive APIs for integrations, a rich partner ecosystem and a focus on record management and governance."
"We're honored by this significant recognition of our digital experience capabilities, which we believe reflect our long-held leadership position and our commitment to innovation and empowering organizations to build deeper connections with their customers," said Muhi Majzoub, EVP and Chief Product Officer at OpenText. "Through OpenText Experience Cloud, we're reshaping customer communications and experience, amid evolving and intensifying demands from today's market and consumers. We believe the IDC MarketScape's recognition again validates our leadership and the value our customers are getting from OpenText solutions to deliver optimized and relevant customer communications journeys."
The OpenText Experience Cloud is built for modern customer experience leaders to meet the evolving needs of a digital-first world. It includes OpenText Digital Asset Management (Media Management), OpenText Communications (Exstream), OpenText Fax (RightFax) and more, empowering organizations to connect experiences, media, communications and data in one cohesive platform while simultaneously eliminating digital friction.
Click here to download a complimentary excerpt from the report.
Additional Resources:
- Learn more about IDC's recognition of OpenText digital experience expertise
- Learn more about the OpenText Experience Cloud
About IDC MarketScape:
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of technology suppliers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective suppliers.
About OpenText
OpenText™ is the leading Information Management software and services company in the world. We help organizations solve complex global problems with a comprehensive suite of Business Clouds, Business AI, and Business Technology. For more information about OpenText (NASDAQ/TSX: OTEX), please visit us at www.opentext.com.
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