OpenText Recognized as a Leader in Four 2024 IDC MarketScape Reports

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OpenText (NASDAQ: OTEX) has achieved leadership recognition in four 2024 IDC MarketScape reports, highlighting its excellence in digital experience solutions. The company was named a Leader in Automated Document Generation and Customer Communication Management, Intelligent Customer Communications Management, Digital Fax, and Intelligent Digital Asset Management.

The IDC MarketScape praised OpenText's cloud-based composition engine for its user-friendly interface and flexible API integration framework. The company's digital fax capabilities were noted for supporting 100,000 customers and processing 12 billion fax pages annually across 10 datacenters. In digital asset management, OpenText was recognized for handling large-scale operations and complex integrations.

The OpenText Experience Cloud suite integrates digital asset management, communications, and fax solutions into a unified platform, designed to help organizations optimize customer journeys with data-driven insights and create personalized customer experiences while eliminating digital friction.

OpenText delivers seamless, personalized and secure digital experiences across its portfolio

WATERLOO, ON, Jan. 24, 2025 /PRNewswire/ -- OpenText™ (NASDAQ: OTEX), (TSX: OTEX) has been recognized as a Leader in four 2024 IDC MarketScape reports solidifying the company's delivering against today's biggest industry challenges. The OpenText Experience Cloud suite of solutions, in which the evaluated solutions are inclusive of, is designed to help organizations optimize their customer journeys with actionable, data-driven insights, empower teams to create exceptional customer experiences and engage with customers through tailored, preference-based interactions. In this recently released set of reports, OpenText Communications, OpenText Fax and OpenText Digital Asset Management were reviewed.

OpenText was named a Leader in the following:

• IDC MarketScape: Worldwide Automated Document Generation and Customer Communication Management 2024 Vendor Assessment (doc #US52111324, December 2024) and IDC MarketScape: Worldwide Intelligent Customer Communications Management 2024 Vendor Assessment (doc #US51359124, December 2024): The IDC MarketScape for Automated Document Generation and CCM report noted, "OpenText's cloud-based composition engine offers a new user-friendly interactive web client with persona-based roles, full CPaaS messaging services, and a flexible API integration framework. This allows business users to efficiently orchestrate communications without relying heavily on IT resources." The report went on to note, "OpenText has a vast global footprint, user groups, and partner network, including strategic alliances with technology providers in various countries. Its high-performance composition engine optimizes document generation across all output types and channels."
• IDC MarketSpace: Worldwide Digital Fax 2024 Vendor Assessment (doc # US51812124 , December 2024): The report noted, "Impressive company size and market strength. The interesting fact noted previously communicates OpenText's size and strength that give the company considerable resources. OpenText also manages considerable fax activity with 10 datacenters to support 100,000 customers transmitting/receiving a large volume of fax traffic (12 billion fax pages annually). The company's overall revenue indicates significant growth." The IDC MarketScape also notes other OpenText strengths including "significant partner ecosystem to boost its go-to-market strategy," fax anyway you want it, extensive history in digital fax, high R&D investment and interoperability and reliability.
• IDC MarketScape: Worldwide Intelligent Digital Asset Management 2024 Vendor Assessment (doc #US51265723, July 2024): The IDC MarketScape notes that OpenText "excels at handling strategic transformations, intricate use cases, legacy system integrations, specific hosting requirements and highly regular environments." The report also noted, "OpenText handles large asset and user volumes, very large libraries and processing loads." The report went on to say that "OpenText provides powerful search for all user levels, extensive APIs for integrations, a rich partner ecosystem and a focus on record management and governance."

"We're honored by this significant recognition of our digital experience capabilities, which we believe reflect our long-held leadership position and our commitment to innovation and empowering organizations to build deeper connections with their customers," said Muhi Majzoub, EVP and Chief Product Officer at OpenText. "Through OpenText Experience Cloud, we're reshaping customer communications and experience, amid evolving and intensifying demands from today's market and consumers. We believe the IDC MarketScape's recognition again validates our leadership and the value our customers are getting from OpenText solutions to deliver optimized and relevant customer communications journeys."

The OpenText Experience Cloud is built for modern customer experience leaders to meet the evolving needs of a digital-first world. It includes OpenText Digital Asset Management (Media Management), OpenText Communications (Exstream), OpenText Fax (RightFax) and more, empowering organizations to connect experiences, media, communications and data in one cohesive platform while simultaneously eliminating digital friction.

Click here to download a complimentary excerpt from the report.

Additional Resources:

• Learn more about IDC's recognition of OpenText digital experience expertise
• Learn more about the OpenText Experience Cloud

About IDC MarketScape: 

IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market. The research utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each supplier's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of technology suppliers can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective suppliers.

About OpenText

OpenText™ is the leading Information Management software and services company in the world. We help organizations solve complex global problems with a comprehensive suite of Business Clouds, Business AI, and Business Technology. For more information about OpenText (NASDAQ/TSX: OTEX), please visit us at www.opentext.com.

Connect with us:

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SOURCE Open Text Corporation

FAQ

What key achievements did OpenText (OTEX) receive in the 2024 IDC MarketScape reports?

OpenText was recognized as a Leader in four 2024 IDC MarketScape reports, covering Automated Document Generation, Customer Communication Management, Digital Fax, and Intelligent Digital Asset Management.

How many fax pages does OpenText process annually through its digital fax service?

OpenText processes 12 billion fax pages annually through its digital fax service, supporting 100,000 customers across 10 datacenters.

What are the main components of OpenText Experience Cloud in 2024?

OpenText Experience Cloud includes Digital Asset Management (Media Management), Communications (Exstream), and Fax (RightFax) solutions, integrated into one cohesive platform.

What key strengths did IDC MarketScape highlight for OpenText's cloud-based composition engine?

IDC MarketScape highlighted OpenText's user-friendly interactive web client with persona-based roles, full CPaaS messaging services, and a flexible API integration framework.

What capabilities does OpenText offer in digital asset management according to the 2024 IDC report?

According to IDC, OpenText excels in handling strategic transformations, complex use cases, legacy system integrations, large asset volumes, and provides powerful search capabilities with extensive APIs for integrations.