Oracle Named a Leader in IDC MarketScape Worldwide Hotel Point-of-Sale Software 2024 Vendor Assessment
Oracle has been named a 'Leader' in the IDC MarketScape Worldwide Hotel Point-of-Sale Software 2024 Vendor Assessment. The recognition highlights the strength of Oracle's Simphony Cloud POS platform and its integration with OPERA Cloud property management system.
The report emphasizes Oracle's rapid deployment capabilities, user-friendly interface, and the expansion of Oracle Payment Cloud Service to hospitality services. The integration between Simphony and OPERA Cloud enables hotels to manage food and beverage operations efficiently, access customer data seamlessly, and enhance guest experiences through features like meal entitlements, loyalty information, and preference tracking.
Key strengths include support for various service models from table service to self-service environments, poolside ordering, and room service, allowing hotels to extend service hours and improve profitability.
Oracle è stata nominata 'Leader' nella Valutazione dei Fornitori 2024 di IDC MarketScape Worldwide Hotel Point-of-Sale Software. Questo riconoscimento evidenzia la forza della piattaforma Simphony Cloud POS di Oracle e la sua integrazione con il sistema di gestione delle proprietà OPERA Cloud.
Il rapporto sottolinea le capacità di implementazione rapida di Oracle, l'interfaccia intuitiva e l'espansione del Oracle Payment Cloud Service ai servizi di ospitalità. L'integrazione tra Simphony e OPERA Cloud consente agli hotel di gestire in modo efficiente le operazioni di ristorazione, accedere senza problemi ai dati dei clienti e migliorare le esperienze degli ospiti attraverso funzionalità come diritti sui pasti, informazioni sui programmi di fidelizzazione e tracciamento delle preferenze.
I punti di forza principali includono il supporto per diversi modelli di servizio, dal servizio al tavolo agli ambienti di self-service, ordinazioni a bordo piscina e servizio in camera, permettendo agli hotel di estendere le ore di servizio e migliorare la redditività.
Oracle ha sido nombrada 'Líder' en la Evaluación de Proveedores 2024 de IDC MarketScape Worldwide Hotel Point-of-Sale Software. Este reconocimiento destaca la fortaleza de la plataforma Simphony Cloud POS de Oracle y su integración con el sistema de gestión de propiedades OPERA Cloud.
El informe enfatiza las capacidades de implementación rápida de Oracle, su interfaz amigable y la expansión del Oracle Payment Cloud Service a los servicios de hospitalidad. La integración entre Simphony y OPERA Cloud permite a los hoteles gestionar eficazmente las operaciones de alimentos y bebidas, acceder de manera fluida a los datos de los clientes y mejorar las experiencias de los huéspedes a través de características como derechos de comidas, información de lealtad y seguimiento de preferencias.
Las principales fortalezas incluyen soporte para varios modelos de servicio, desde el servicio en mesa hasta entornos de autoservicio, pedidos junto a la piscina y servicio a la habitación, permitiendo a los hoteles extender las horas de servicio y mejorar la rentabilidad.
오라클은 IDC 마켓스케이프 전 세계 호텔 판매 시점 소프트웨어 2024 공급업체 평가에서 '리더'로 선정되었습니다. 이 인식은 오라클의 시몽피 클라우드 POS 플랫폼의 강점과 오페라 클라우드 자산 관리 시스템과의 통합을 강조합니다.
보고서는 오라클의 빠른 배포 능력, 사용자 친화적인 인터페이스 및 Oracle Payment Cloud Service의 환대 서비스로의 확장을 강조합니다. 시몽피와 오페라 클라우드 간의 통합은 호텔이 음식 및 음료 운영을 효율적으로 관리하고, 고객 데이터에 원활하게 접근하며, 식사 권리, 충성도 정보 및 선호도 추적과 같은 기능을 통해 게스트 경험을 향상시키도록 합니다.
주요 강점으로는 테이블 서비스부터 셀프 서비스 환경, 수영장 주문 및 룸 서비스에 이르기까지 다양한 서비스 모델에 대한 지원이 포함되어 있어 호텔이 서비스 시간을 연장하고 수익성을 개선할 수 있게 합니다.
Oracle a été désignée 'Leader' dans l'Évaluation des Fournisseurs 2024 de l'IDC MarketScape sur les Logiciels de Point de Vente pour Hôtels à l'Échelle Mondiale. Cette reconnaissance met en lumière la force de la plateforme Simphony Cloud POS d'Oracle et son intégration avec le système de gestion des propriétés OPERA Cloud.
Le rapport souligne les capacités de déploiement rapide d'Oracle, son interface conviviale et l'expansion du Oracle Payment Cloud Service vers les services d'hospitalité. L'intégration entre Simphony et OPERA Cloud permet aux hôtels de gérer efficacement les opérations alimentaires et de boissons, d'accéder sans effort aux données clients et d'améliorer l'expérience des clients grâce à des caractéristiques telles que des droits de repas, des informations de fidélité et le suivi des préférences.
Les principales forces comprennent le soutien à divers modèles de service allant du service à table aux environnements de libre-service, les commandes au bord de la piscine et le service en chambre, permettant aux hôtels d'étendre leurs heures de service et d'améliorer leur rentabilité.
Oracle wurde als 'Leader' im IDC MarketScape Worldwide Hotel Point-of-Sale Software 2024 Vendor Assessment ausgezeichnet. Diese Anerkennung hebt die Stärke der Simphony Cloud POS Plattform von Oracle und deren Integration mit dem OPERA Cloud Property Management System hervor.
Der Bericht betont die schnellen Implementierungsmöglichkeiten von Oracle, die benutzerfreundliche Oberfläche und die Erweiterung des Oracle Payment Cloud Service auf die Gastronomie. Die Integration zwischen Simphony und OPERA Cloud ermöglicht es Hotels, Lebensmittel- und Getränkeoperationen effizient zu steuern, nahtlosen Zugriff auf Kundendaten zu erhalten und das Gästeerlebnis durch Funktionen wie Essensansprüche, Loyalitätsinformationen und Präferenzverfolgung zu verbessern.
Die wichtigsten Stärken umfassen die Unterstützung verschiedener Servicemodelle von Tischservice bis zu Selbstbedienungsumgebungen, Poolbestellungen und Zimmerservice, was es Hotels ermöglicht, die Servicezeiten zu verlängern und die Rentabilität zu steigern.
- Recognition as Leader in IDC MarketScape's 2024 assessment strengthens market position
- Successful integration of POS and property management systems reduces IT complexity
- Expanded payment cloud service capabilities across hospitality sector
- Platform versatility supports multiple service models, enabling revenue expansion
- None.
The IDC MarketScape evaluated the capabilities of different point-of-sale software vendors, how they are addressing their hotel and restaurant clients' omnichannel sales needs, and their strategies and commitment to resolving those demands over the next three to five years.
"We believe being named a Leader in the IDC MarketScape report, not only validates the value of the Simphony platform, but also the unique advantage Oracle provides hoteliers with the ability to integrate their POS and property management system data together on a common, secure cloud infrastructure," said Alex Alt, executive vice president and general manager, Oracle Consumer Industries. "This helps hoteliers reduce complexity in their IT stack, drive better engagement and up-sell opportunities with a holistic view of each customer, and provides insights into how, when, and where dining is driving revenue for their business for better planning."
The report noted, "A particular strength of Oracle is its rapid deployment for customers and easy controls. A focus for Simphony's UI is that it is user-friendly and ensures order accuracy. Enabling front desk staff and servers to interact with guests through conversational ordering, Simphony makes it possible for staff to fluidly go in and out of orders while maintaining eye contact with guests."
Simphony and OPERA Cloud serve as the foundation for operational excellence, integrating essential elements of hotel operations in a cohesive manner. When point-of-sale and property management systems exchange crucial information, staff are empowered with the necessary technology and data to deliver an exceptional guest experience. The Oracle Hospitality solutions allow team members in the hotel's food and beverage areas to promptly access meal entitlements, loyalty information, preferences, and allergies, while front desk personnel can review restaurant check details and allowances, facilitating a quick check-out process.
"Simphony bridges the needs of hotel POS by being able to support F&B options from table service models to grab-and-go self-service environments as well as options like room service or sun bed, poolside ordering," said Dorothy Creamer, senior research analyst for IDC. "These capabilities enable hotels to easily fulfill guest requests while expanding opportunities to increase profits by extending service hours and improve the bottom line."
Download an excerpt copy of the IDC MarketScape report for more information. Learn how Oracle customers such as ONYX Hospitality Group, VAI Resort, and Kerzner International Limited are redefining the hospitality experience by using Simphony together with OPERA Cloud to improve customer satisfaction.
1. IDC, WW Hotel Point-of-Sale Software 2024 Vendor Assessment, Doc #US52048024, December 2024 |
About IDC MarketScape:
IDC MarketScape vendor assessment model is designed to provide an overview of the competitive fitness of technology and service suppliers in a given market.
The research methodology utilizes a rigorous scoring methodology based on both qualitative and quantitative criteria that results in a single graphical illustration of each vendor's position within a given market. IDC MarketScape provides a clear framework in which the product and service offerings, capabilities and strategies, and current and future market success factors of IT and telecommunications vendors can be meaningfully compared. The framework also provides technology buyers with a 360-degree assessment of the strengths and weaknesses of current and prospective vendors
About Oracle Hospitality
Oracle Hospitality brings more than 45 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. Our hardware, software, and services enable customers to act on rich data insights that deliver personalized guest experiences, maximize profitability, and encourage loyalty. Cloud-based, mobile-enabled, with open APIs, Oracle's OPERA Cloud property management and distribution, Simphony point-of-sale, reporting and analytics, and Nor1 upsell solutions accelerate innovation, increase revenue, lower IT cost, and maximize operating efficiency. To learn more, please visit www.oracle.com/Hospitality.
About Oracle
Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.
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