New Oracle Mobile Order and Pay Lets Restaurants Serve Customers from Tableside to Curbside

Rhea-AI Summary

Oracle has launched the MICROS Simphony mobile order and pay solution to enhance restaurant service efficiency. This handheld POS device allows servers to take orders anywhere on the property, improving customer experience and reducing wait times. It features contactless payment capabilities and operates on the Oracle Payments Cloud Service, ensuring transparent payment terms. According to Simon de Montfort Walker, this mobile solution addresses labor challenges and enhances service quality, which could lead to higher customer satisfaction and tips.

Positive

• Enhances service efficiency by allowing servers to take orders anywhere on the property.
• Offers contactless payment options, catering to modern consumer preferences.
• Operates on a secure platform with transparent payment terms.
• Real-time menu synchronization across devices reduces administrative burden.

Negative

• None.

All-in-one restaurant mobile point-of-sale, contactless payment hand-held solution provide staff the flexibility to serve diners anywhere on property

AUSTIN, Texas, Nov. 9, 2022 /PRNewswire/ -- Restaurants now have the freedom to serve customers from anywhere with the new Oracle MICROS Simphony mobile order and pay solution. So, whether a customer is dining-in, picking up curbside or lounging poolside, the handheld restaurant point-of-sale (POS) and payment device enables servers to place orders and have them fired off to the kitchen in seconds. When it's time to close out the check servers can accept multiple forms of payment including contactless and mobile wallets, or switch to guest pay mode and allow patrons to swipe, dip or tap their preferred payment card. 

And because the Oracle MICROS Simphony mobile order and pay solution runs on the Oracle Payments Cloud Service, restaurants have simple transparent payment terms with no hidden fees.

"Consumer tolerance for wait times is short, and it's only exacerbated by tight labor conditions," said Simon de Montfort Walker, senior vice president and general manager, Oracle Food and Beverage. "Operators need to improve service times and overall efficiency – a mobile-first strategy can do just that while simultaneously improving the customer experience. Putting Simphony in the hands of every server enables staff to focus solely on their guests – regardless of location which not only saves valuable time, but also improves the experience leading to higher tips, satisfaction, and return visits."

Oracle MICROS Simphony gives restaurants an all-in-one restaurant technology solution to manage everything from menu creation to payment with a single line of support and centralized view of their revenue and credit card processing costs, from the POS to their bank account. With the new mobile order and pay offering restaurants can:

• Improve service: Whether a restaurant wants to deploy team members to line-bust drive-thru queues during peak order volume, offer customers the option pay at the point of curbside pickup, or give hotel patrons a curated experience poolside, Oracle MICROS Simphony mobile order and pay offers a rugged, portable, and efficient solution to serve guests anywhere on property. And in the event WIFI connectivity is dropped, the solution can automatically sync data and process payment upon reconnection. 
• Reduce administrative burden: Unlike competitive products, Simphony provides restaurant operators with a transaction platform that manages multiple menus, and menu configurations, across corporate and franchise stores on a single database running on Oracle Cloud Infrastructure. All menu data, including images, prices, allergens and nutritional information can be synchronized in real time across online, mobile, and fixed POS devices.
• Increase security: The tamper resistant Oracle MICROS Simphony mobile order and pay solution runs on an Android payment device with 3DES encryption, DUKPT key management, and PCI PED 5.X. The payments functionality is powered by a secure PCI DSS service.

Oracle MICROS Simphony mobile order and pay solution is available today in the US. Learn more at Oracle Food and Beverage.

About Oracle Food & Beverage

Oracle Food and Beverage, formerly MICROS, brings 45 years of experience in providing software and hardware solutions to restaurants, bars, pubs, clubs, coffee shops, cafes, stadiums, and theme parks. Thousands of operators, both large and small, around the world are using Oracle technology to deliver exceptional guest experiences, maximize sales, and reduce running costs.

About Oracle

Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at www.oracle.com.

Trademarks

Oracle, Java, and MySQL are registered trademarks of Oracle Corporation.

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SOURCE Oracle

FAQ

What is the Oracle MICROS Simphony mobile order and pay solution?

It is a handheld POS device that allows restaurant servers to take orders and process payments from anywhere on the property.

How does the new Oracle MICROS Simphony solution improve restaurant service?

It reduces wait times and allows servers to focus on guest experience, potentially leading to higher tips and customer satisfaction.

When was the Oracle MICROS Simphony mobile order and pay solution launched?

It was launched on November 9, 2022.

What payment methods does the Oracle MICROS Simphony solution support?

It supports multiple payment methods including contactless payments and mobile wallets.

How can restaurants benefit from using Oracle Payments Cloud Service?

The service provides transparent payment terms with no hidden fees, simplifying financial management for restaurants.