Medallia Taps Oracle as a Preferred Cloud Infrastructure Provider to Power Medallia Experience Cloud
Oracle has been selected by Medallia, a leader in customer experience management, as its preferred cloud infrastructure provider for the Medallia Experience Cloud. This partnership aims to enhance performance, reduce costs, and support Medallia's global expansion. Medallia's platform captures vast customer insights and leverages AI to drive actionable business outcomes. The collaboration will also involve joint marketing efforts to accelerate market reach. This decision comes as Medallia faces challenges like increasing data center costs and the need for data residency solutions.
- Medallia chose Oracle as its preferred cloud infrastructure provider, aiming for significant performance improvements.
- The partnership is expected to decrease operational costs compared to other cloud providers.
- Joint marketing and sales efforts will enhance Medallia's global presence and market reach.
- Medallia was facing rising data center costs and additional data residency requirements prior to selecting Oracle.
- The need for standard platforms for new service deployment highlights operational inefficiencies.
AUSTIN, Texas, June 30, 2021 /PRNewswire/ -- Oracle today announced that Medallia, Inc., a global leader in customer and employee experience, has selected Oracle as a preferred cloud infrastructure provider to power its Medallia Experience Cloud SaaS platform, as part of its multi-cloud strategy.
Medallia is a pioneer and market leader in customer, employee, citizen, and patient experience. The company's award-winning SaaS platform, Medallia Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee aware.
By moving the Medallia Experience Cloud to Oracle Cloud Infrastructure (OCI), Medallia will be able to achieve significant performance improvements, decrease costs compared to other cloud providers, and expand globally. Medallia works with more than a thousand organizations and processes more than a billion comments from customers' employees. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media and corporate messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, and harness insights to drive revenue impacting business decisions, providing clear and potent returns on investment.
"We are very excited to select Oracle as a preferred cloud infrastructure partner. From both a business and technology perspective, our newest partnership with Oracle is an important one to us. With this transition, we're expecting to see higher performance at a lower price point and expand our customer base through Oracle's global data center footprint," said Steve Vierra, senior vice president, Channels, Alliances, and Global Partnerships, Medallia.
"Medallia's leadership in experience management and engagement is impressive and so is the company's vision for expanding globally," said Dave Profozich, senior vice president, ISV Ecosystem, Oracle. "We're excited to help them optimize for growth with Oracle Cloud Infrastructure."
Oracle and Medallia will jointly market and sell solutions in an alliance that will accelerate Medallia's global expansion and provide manageability and security at scale. Prior to embracing a preferred cloud infrastructure partner, Medallia was facing many challenges, including increasing data center costs, additional data residency requirements for international expansion, and a need for standard platforms for new services deployment. Medallia chose OCI to address all those challenges, for its support of container services, platform operational availability, and ease of use.
Medallia is a member of the Oracle PartnerNetwork (OPN) and will expand its go-to-market reach with Oracle. Medallia solutions are available in the Oracle Cloud Marketplace, where customers can search for available applications and services to find the best business solutions for their organization.
This partnership is an extension of Medallia's collaboration with Oracle Advertising and Customer Experience (CX) announced last year to help brands reinvent customer service engagement via integration with Oracle Service to deliver real-time feedback on what customers think and feel about customer service interactions with a brand.
Additional Resources
- Learn more about Oracle Cloud Infrastructure
- Medallia Experience Cloud on Oracle Cloud Marketplace
About Oracle
Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at oracle.com.
About Medallia
Medallia (NYSE: MDLA) is the pioneer and market leader in customer, employee, citizen and patient experience. The company's award-winning SaaS platform, Medallia Experience Cloud, is becoming the experience system of record that makes all other applications customer and employee aware. The platform captures billions of experience signals across interactions including all voice, video, digital, IoT, social media and corporate messaging tools. Medallia uses proprietary artificial intelligence and machine learning technology to automatically reveal predictive insights that drive powerful business actions and outcomes. Medallia customers reduce churn, turn detractors into promoters and buyers, create in-the-moment cross-sell and up-sell opportunities and drive revenue-impacting business decisions, providing clear and potent returns on investment. For more information visit www.medallia.com.
Trademarks
Oracle and Java are registered trademarks of Oracle Corporation.
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SOURCE Oracle
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