Hyatt Selects Oracle OPERA Cloud as Property Management System for its Global Properties

Rhea-AI Summary

Hyatt (NYSE: H) has chosen Oracle OPERA Cloud as its global property management system (PMS) for over 1,000 hotels and all-inclusive properties. This move aims to standardize operations and data management across Hyatt's portfolio, providing a common user interface and processes. The implementation will enable Hyatt to:

1. Operate more efficiently
2. Deliver improved guest experiences
3. Centralize data for better insights and operational planning
4. Personalize guest touchpoints
5. Offer mobile flexibility for staff

Built on Oracle Cloud Infrastructure (OCI), OPERA Cloud PMS will enhance Hyatt's ability to scale its portfolio while providing tools for exceptional guest experiences. The integration also allows for quick innovation through the Oracle Hospitality Integration Platform (OHIP).

Positive

• Standardization of operations and data management across 1,000+ properties
• Improved efficiency and guest experience through centralized data
• Enhanced operational planning and insights from property to global level
• Increased flexibility with mobile device compatibility for staff
• Access to 1,000+ pre-integrated business and customer services through OHIP
• Potential long-term savings for Hyatt owners and operators

Negative

• None.

Insights

Technology Analyst

Hyatt's adoption of Oracle OPERA Cloud marks a significant technological shift in the hospitality industry. This move centralizes operations across 1,000+ properties, potentially streamlining processes and enhancing data management. The cloud-based system offers improved mobility, allowing staff to assist guests from anywhere, which could lead to enhanced customer service.

The integration with Oracle Hospitality Integration Platform (OHIP) provides access to 1,000+ pre-integrated services, offering flexibility for customization. This adaptability could give Hyatt a competitive edge in rapidly evolving market conditions. However, the transition may pose short-term challenges in staff training and system integration across diverse properties.

Hospitality Industry Expert

Hyatt's decision to implement Oracle OPERA Cloud across its global portfolio is a strategic move towards operational efficiency and guest experience enhancement. By standardizing operations and data management, Hyatt aims to create a more consistent experience for guests across its diverse properties. This unified approach could lead to improved guest loyalty and potentially increase repeat bookings.

The ability to centralize guest preference data across properties opens up opportunities for hyper-personalization of services, a key differentiator in the luxury hospitality segment. However, the success of this initiative will heavily depend on effective staff training and seamless integration with existing systems to avoid any disruptions in service quality during the transition period.

Financial Analyst

While specific financial figures are not disclosed, this large-scale technology adoption represents a significant investment for Hyatt. The move to Oracle OPERA Cloud is likely to result in long-term cost savings for property owners and operators, as mentioned in the release. These savings could come from reduced IT infrastructure costs, improved operational efficiency and potentially increased revenue through better guest experiences and personalization.

However, investors should consider the short-term impact on Hyatt's financials due to implementation costs and potential disruptions during the transition. The ROI timeline for this investment will be important to monitor. Additionally, the enhanced data insights could lead to more informed decision-making, potentially improving Hyatt's revenue management strategies across its global portfolio.

Leading hotel brand to centralize its operations and data on the secure Oracle Hospitality Cloud platform

AUSTIN, Texas, Sept. 17, 2024 /PRNewswire/ -- Hyatt (NYSE: H) has chosen the Oracle OPERA Cloud hospitality platform as the property management system (PMS) for its global hotel portfolio. With OPERA Cloud, Hyatt properties will be able to standardize its operations and data management across more than 1,000 hotels and all-inclusive properties. With a modern data platform delivering a common user interface and processes across its properties, Hyatt colleagues will have the insights to operate more efficiently and provide an improved, more consistent experience for its guests, members and customers.

"As one of the world's top hospitality companies, Hyatt is committed to caring for people so they can be their best," said Cameron Hammond, Senior Vice President of Global Field Technology Services at Hyatt. "In today's evolving environment, technology plays a critical role in empowering our colleagues so they can continue to deliver unforgettable experiences to our guests. By moving to OPERA Cloud and extending our long-standing collaboration with Oracle, we will be able to provide our operators and colleagues with a modern, secure platform to deliver better data insights and elevate their roles with more ease and efficiency."

Built on the high performance and security of Oracle Cloud Infrastructure (OCI), OPERA Cloud PMS will help centralize data at Hyatt's global properties for better insights and operational planning, from a holistic perspective down to the individual property level. Hyatt will also benefit from having a better view into the unique preferences of its guests across properties they stay at to deliver more personalized touchpoints over time. With the ability to use OPERA Cloud on mobile devices, colleagues will also have the flexibility to help guests from anywhere and at any time. 

"With OPERA Cloud as the secure data and service foundation of its operations, Hyatt will be able to scale its portfolio while providing owners, operators and colleagues the tools they need to deliver exceptional guest experiences," said Alex Alt, executive vice president and general manager of Oracle Hospitality and Retail. "Moving to the cloud with Oracle will enable Hyatt to unlock a new level of flexibility and service when it comes to innovating with speed and agility to adapt to the unique needs and expectations of each guest, property, and market they serve."

Leveraging the Oracle Hospitality Integration Platform (OHIP), participating Hyatt properties and their leaders can quickly innovate and customize the operations of their property by 'plugging-in' new capabilities from more than 1,000 pre-integrated business and customer services.

Hyatt's integration with OPERA Cloud PMS is part of the company's commitment to provide technology platforms that are seamless and intuitive for colleagues to operate while providing long-term savings to Hyatt owner and operators.

The term "Hyatt" is used in this release for convenience to refer to Hyatt Hotels Corporation and/or one or more of its affiliates.

About Hyatt Hotels Corporation
Hyatt Hotels Corporation, headquartered in Chicago, is a leading global hospitality company guided by its purpose – to care for people so they can be their best. As of June 30, 2024, the Company's portfolio included more than 1,350 hotels and all-inclusive properties in 78 countries across six continents. The Company's offering includes brands in the Timeless Collection, including Park Hyatt^®, Grand Hyatt^®, Hyatt Regency^®, Hyatt^®, Hyatt Vacation Club^®, Hyatt Place^®, Hyatt House^®, Hyatt Studios, and UrCove; the Boundless Collection, including Miraval^®, Alila^®, Andaz^®, Thompson Hotels^®, Dream^® Hotels, Hyatt Centric^®, and Caption by Hyatt^®; the Independent Collection, including The Unbound Collection by Hyatt^®, Destination by Hyatt^®, and JdV by Hyatt^®; and the Inclusive Collection, including Impression by Secrets, Hyatt Ziva^®, Hyatt Zilara^®, Zoëtry^® Wellness & Spa Resorts, Secrets^® Resorts & Spas, Breathless Resorts & Spas^®, Dreams^® Resorts & Spas, Hyatt Vivid Hotels & Resorts, Alua Hotels & Resorts^®, and Sunscape^® Resorts & Spas. Subsidiaries of the Company operate the World of Hyatt® loyalty program, ALG Vacations^®, Mr & Mrs Smith™, Unlimited Vacation Club^®, Amstar DMC destination management services, and Trisept Solutions^® technology services. For more information, please visit www.hyatt.com.

About Oracle Hospitality
Oracle Hospitality brings more than 45 years of experience in providing technology solutions to independent hoteliers, global and regional chains, gaming, and cruise lines. Our hardware, software, and services enable customers to act on rich data insights that deliver personalized guest experiences, maximize profitability, and encourage loyalty. Cloud-based, mobile-enabled, with open APIs, Oracle's OPERA Cloud property management and distribution, Simphony point-of-sale, reporting, and analytics, and Nor1 upsell solutions accelerate innovation, increase revenue, lower IT cost, and maximize operating efficiency. To learn more, please visit www.oracle.com/Hospitality.

About Oracle
Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at oracle.com.

Trademarks
Oracle, Java, MySQL and NetSuite are registered trademarks of Oracle Corporation. NetSuite was the first cloud company--ushering in the new era of cloud computing.

Forward-Looking Statements
Forward-Looking Statements in this press release, which are not historical facts, are forward-looking statements within the meaning of the Private Securities Litigation Reform Act of 1995. In some cases, you can identify forward-looking statements by the use of words such as "may," "could," "expect," "intend," "plan," "seek," "anticipate," "believe," "estimate," "predict," "potential," "continue," "likely," "will," "would" and variations of these terms and similar expressions, or the negative of these terms or similar expressions. Such forward-looking statements are necessarily based upon estimates and assumptions that, while considered reasonable when made, are inherently uncertain, and are subject to numerous assumptions and uncertainties, many of which are outside of Oracle or Hyatt's control, which could cause actual results, performance or achievements to differ materially from those expressed in or implied by such statements.  Forward-looking statements made in this press release are made only as of the date of their initial publication and neither party undertakes an obligation to publicly update any of these forward looking statements as actual events unfold, except to the extent required by applicable law.  If one or more forward-looking statements is updated, no inference should be drawn that any additional updates will be made with respect to those or other forward-looking statements.

 

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SOURCE Oracle

FAQ

What property management system has Hyatt (NYSE: H) chosen for its global properties?

Hyatt has chosen Oracle OPERA Cloud as its property management system (PMS) for its global hotel portfolio, including over 1,000 hotels and all-inclusive properties.

How will Oracle OPERA Cloud benefit Hyatt's operations?

Oracle OPERA Cloud will help Hyatt standardize operations, centralize data management, improve efficiency, deliver better guest experiences, and provide better insights for operational planning across its global properties.

What cloud infrastructure is Oracle OPERA Cloud built on for Hyatt (NYSE: H)?

Oracle OPERA Cloud is built on Oracle Cloud Infrastructure (OCI), providing high performance and security for Hyatt's property management system.

How will Hyatt (NYSE: H) staff benefit from the new Oracle OPERA Cloud system?

Hyatt staff will benefit from a common user interface, mobile device compatibility for flexibility, and access to better data insights, allowing them to operate more efficiently and provide improved guest experiences.