El Paso Electric Simplifies Secure Access to Customer Data with Oracle
El Paso Electric (EPE) has implemented an integrated data access solution from Oracle and UtilityAPI that complies with Green Button Download My Data and Connect My Data certification requirements. The solution enables customers to securely share their energy usage data with authorized third-party vendors, helping them save energy and reduce bills.
EPE, serving approximately 460,000 customers across a 10,000-square-mile area in West Texas and Southern New Mexico, utilizes Oracle's Opower Customer Engagement platform to provide web tools and customer alerts. The integration allows commercial customers with multiple accounts to self-authorize data access via API, streamlining administrative processes.
The partnership enables secure AMI interval data sharing, improving customer experiences with third-party vendors like solar contractors by providing accurate usage data for quotes. The solution helps EPE meet compliance requirements cost-effectively while maintaining data security and customer service quality.
El Paso Electric (EPE) ha implementato una soluzione integrata di accesso ai dati fornita da Oracle e UtilityAPI che rispetta i requisiti di certificazione Green Button Download My Data e Connect My Data. La soluzione consente ai clienti di condividere in modo sicuro i loro dati di consumo energetico con fornitori terzi autorizzati, aiutandoli a risparmiare energia e ridurre le bollette.
EPE, che serve circa 460.000 clienti in un'area di 10.000 miglia quadrate nel Texas occidentale e nel sud del New Mexico, utilizza la piattaforma Opower Customer Engagement di Oracle per fornire strumenti web e avvisi ai clienti. L'integrazione consente ai clienti commerciali con più account di autorizzare autonomamente l'accesso ai dati tramite API, semplificando i processi amministrativi.
La partnership consente la condivisione sicura dei dati intervallo AMI, migliorando l'esperienza dei clienti con fornitori terzi come i contraenti solari, fornendo dati di consumo accurati per i preventivi. La soluzione aiuta EPE a soddisfare i requisiti di conformità in modo economico, mantenendo la sicurezza dei dati e la qualità del servizio clienti.
El Paso Electric (EPE) ha implementado una solución integrada de acceso a datos de Oracle y UtilityAPI que cumple con los requisitos de certificación de Green Button Download My Data y Connect My Data. La solución permite a los clientes compartir de manera segura sus datos de consumo de energía con proveedores de terceros autorizados, ayudándoles a ahorrar energía y reducir sus facturas.
EPE, que atiende a aproximadamente 460,000 clientes en un área de 10,000 millas cuadradas en el oeste de Texas y el sur de Nuevo México, utiliza la plataforma Opower Customer Engagement de Oracle para proporcionar herramientas web y alertas a los clientes. La integración permite a los clientes comerciales con múltiples cuentas autorizar el acceso a los datos a través de API, agilizando los procesos administrativos.
La asociación permite la compartición segura de datos de intervalo AMI, mejorando la experiencia del cliente con proveedores de terceros como contratistas solares al proporcionar datos de consumo precisos para presupuestos. La solución ayuda a EPE a cumplir con los requisitos de cumplimiento de manera rentable, al tiempo que mantiene la seguridad de los datos y la calidad del servicio al cliente.
엘 파소 전기 (EPE)가 오라클과 유틸리티API로부터 통합 데이터 접근 솔루션을 구현하였으며, 이 솔루션은 그린 버튼 다운로드 내 데이터(Download My Data) 및 연결 내 데이터(Connect My Data) 인증 요구사항을 준수합니다. 이 솔루션은 고객이 허가된 제3자 공급업체와 에너지 사용 데이터를 안전하게 공유할 수 있게 하여, 에너지를 절약하고 요금을 줄이는 데 도움을 줍니다.
EPE는 서부 텍사스와 남부 뉴멕시코 전역에서 약 460,000명의 고객을 서비스하며, 오라클의 Opower 고객 참여 플랫폼을 사용하여 웹 도구 및 고객 알림을 제공합니다. 이 통합은 여러 계정을 가진 상업 고객이 API를 통해 데이터 접근을 자율적으로 승인할 수 있게 하여, 관리 프로세스를 간소화합니다.
이 파트너십은 AMI 간격 데이터 안전한 공유를 가능하게 하여, 정확한 사용 데이터를 제공하여 태양광 계약자와 같은 제3자 공급업체와 고객 경험을 개선합니다. 이 솔루션은 EPE가 데이터 보안과 고객 서비스 품질을 유지하면서 비용 효과적으로 규제 요건을 충족하는 데 도움을 줍니다.
El Paso Electric (EPE) a mis en œuvre une solution d'accès aux données intégrée fournie par Oracle et UtilityAPI, conforme aux exigences de certification de Green Button Download My Data et Connect My Data. La solution permet aux clients de partager en toute sécurité leurs données de consommation d'énergie avec des fournisseurs tiers autorisés, les aidant ainsi à économiser de l'énergie et à réduire leurs factures.
EPE, qui dessert environ 460 000 clients dans une zone de 10 000 milles carrés au Texas occidental et dans le sud du Nouveau-Mexique, utilise la plateforme Opower Customer Engagement d'Oracle pour fournir des outils Web et des alertes aux clients. L'intégration permet aux clients commerciaux ayant plusieurs comptes d'autoriser l'accès aux données via API, rationalisant ainsi les processus administratifs.
Ce partenariat permet le partage sécurisé des données d'intervalle AMI, améliorant l'expérience client avec des fournisseurs tiers comme les entrepreneurs solaires en fournissant des données d'usage précises pour les devis. La solution aide EPE à respecter les exigences de conformité de manière rentable tout en maintenant la sécurité des données et la qualité du service client.
El Paso Electric (EPE) hat eine integrierte Datenzugangslösung von Oracle und UtilityAPI implementiert, die den Zertifizierungsanforderungen von Green Button Download My Data und Connect My Data entspricht. Die Lösung ermöglicht es den Kunden, ihre Energieverbrauchsdaten sicher mit autorisierten Drittanbietern zu teilen, was ihnen hilft, Energie zu sparen und ihre Rechnungen zu senken.
EPE bedient etwa 460.000 Kunden in einem 10.000 Quadratmeilen großen Gebiet im Westtexas und im Süden von New Mexico und nutzt die Opower Customer Engagement-Plattform von Oracle, um Web-Tools und Kundenbenachrichtigungen bereitzustellen. Die Integration ermöglicht es gewerblichen Kunden mit mehreren Konten, den Datenzugang über die API selbst zu autorisieren, was die administrativen Prozesse optimiert.
Die Partnerschaft ermöglicht den sicheren Austausch von AMI-Intervall-Daten, wodurch die Kundenerfahrungen mit Drittanbietern wie Solarunternehmen verbessert werden, da genaue Verbrauchsdaten für Angebote bereitgestellt werden. Die Lösung hilft EPE, die Anforderungen an die Compliance kostengünstig zu erfüllen und dabei die Datensicherheit und die Qualität des Kundenservice aufrechtzuerhalten.
- Implementation of secure data sharing solution meeting Green Button certification requirements
- Cost-effective compliance with state mandates for data access
- Streamlined process for commercial customers managing multiple accounts
- Enhanced customer experience through accurate usage data sharing with third-party vendors
- None.
Insights
Oracle's strategic expansion in the utility sector through this implementation showcases its growing dominance in critical infrastructure digitalization. The partnership with UtilityAPI and successful deployment at El Paso Electric (EPE) serves as a powerful proof-of-concept for Oracle's utility solutions, particularly as more states mandate similar data access initiatives.
The integration represents a significant market opportunity for Oracle, considering there are over 3,000 electric utilities in the United States. As regulatory requirements for data accessibility increase, Oracle is positioning itself as a turnkey solution provider, potentially capturing a substantial share of this growing market.
Key strategic advantages of this implementation include:
- Reduced integration costs and complexity for utilities through a single, secure endpoint
- Scalable solution that meets Green Button certification requirements
- Enhanced customer experience through automated data sharing
- Valuable data analytics capabilities for utilities to track vendor interactions
This development strengthens Oracle's competitive position in the utility software market, particularly against competitors like SAP and Salesforce. The partnership with UtilityAPI also demonstrates Oracle's ability to leverage strategic collaborations to enhance its product offerings and market reach.
For investors, this news indicates Oracle's successful execution in the utility sector digitalization strategy, suggesting potential revenue growth from similar implementations across other utilities. The solution's ability to meet regulatory requirements while delivering cost savings and operational efficiencies positions Oracle favorably for capturing more market share in the utility software segment.
Utility leverages Green Button solutions from Oracle and UtilityAPI to enable customers to opt in to data sharing to support value-added programs
For many utilities, providing access to data and insights is essential but resource-intensive. With more states mandating these kind of initiatives, utilities are looking for proven, reliable solutions to remain compliant. El Paso Electric (EPE) found that in Oracle Energy and Water and UtilityAPI. With their combined offering, EPE is meeting its secure data access requirements quickly and cost-effectively, while empowering its customers with valuable utility data and energy insights.
Extending data access
EPE is a regional energy provider engaged in generation, transmission, and distribution. It serves approximately 460,000 customers in a 10,000-square-mile area of the Rio Grande Valley in
Instead of creating a new integration with every single vendor interacting with its customers, EPE leverages an existing integration with Oracle to share that data securely via API. UtilityAPI then provides the authorization management processes for third parties and end consumers.
Enabling secure access to AMI interval data creates valuable opportunities for utilities and their customers. For example, customers can receive energy quotes from a solar contractor with their actual usage and rate plan instead of manually sending files to the contractor or having the contractor use a "best guess." This improves satisfaction for customers with the contractor and their utility. It also reduces the likelihood of customer complaints about their new bill with solar or other third-party vendor services. As the number of touchpoints is logged with third parties, utilities can gain valuable insights into the types of vendors interacting with their customers. Utilities can adjust services and programs as the vendor landscape changes to ensure they are prepared to meet customer needs.
"Our ongoing collaboration with Oracle has helped us put our customer data to work, improve essential customer services, and identify invaluable new opportunities," said Grisel Ramirez, supervisor of advanced metering at EPE. "Oracle and UtilityAPI allow us to extend and enhance experiences for our customers outside of the core utility managed applications with the vendors working with our customers. They help us meet our compliance requirements faster and at a significantly lower cost than other potential solutions so we can continue investing dollars and time into providing safe, reliable, and responsible affordable energy."
Simplifying complexity through partnerships
"There is a growing need for data transfer between utilities and third parties throughout the energy transition, and that creates complexities," said Matt O'Keefe, group vice president for Oracle Energy and Water. "Securing and managing data in utilities and adjacent industries is in Oracle's DNA. Our platform makes it easy for utilities—and helps reduce complexity and risk— by providing a single, secure endpoint for hundreds of customer insights and attributes and streamlined authentication by extending single sign-on to other applications."
Devin Hampton, CEO of UtilityAPI, added, "Access to data is crucial for building an affordable, reliable, and resilient clean energy future in
This integration is one of several ways the Oracle data and analytics platform reduces barriers to accessing essential data across utility systems and applications. Learn more here.
About Oracle
Oracle offers integrated suites of applications plus secure, autonomous infrastructure in the Oracle Cloud. For more information about Oracle (NYSE: ORCL), please visit us at oracle.com.
About UtilityAPI
UtilityAPI is an API software company on a mission to unleash the clean energy revolution by unlocking data. For more information about UtilityAPI and our data exchange solutions for utilities, please visit us at utilityapi.com.
Trademarks
Oracle, Java, MySQL, and NetSuite are registered trademarks of Oracle Corporation. NetSuite was the first cloud company—ushering in the new era of cloud computing.
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SOURCE Oracle
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