OneMeta Inc. Partners with Everest Group to Research AI's Impact on Customer Experience Transformation
OneMeta Inc. (OTCQB: ONEI) has announced a partnership with Everest Group to conduct research on AI's impact on customer experience transformation. The study will focus on real-time language translation technologies, particularly examining OneMeta's Verbum technology, which enables multilingual conversations in over 140 languages.
The research will assess how AI-powered communication solutions are reshaping customer interactions for Global System Integrators, Business Process Services providers, and enterprises worldwide. Key focus areas include the role of real-time AI-powered translation in voice-based customer interactions, efficiency improvements, cost-effectiveness, and adoption trends.
The partnership aims to provide insights into how AI-driven multilingual solutions can optimize customer engagement and drive CX innovation in 2025 and beyond. According to OneMeta's CEO Saul Leal, real-time native language engagement has become an expectation rather than a luxury in customer service.
OneMeta Inc. (OTCQB: ONEI) ha annunciato una partnership con Everest Group per condurre ricerche sull'impatto dell'IA nella trasformazione dell'esperienza cliente. Lo studio si concentrerà sulle tecnologie di traduzione linguistica in tempo reale, esaminando in particolare la tecnologia Verbum di OneMeta, che permette conversazioni multilingue in oltre 140 lingue.
La ricerca valuterà come le soluzioni di comunicazione alimentate dall'IA stanno rimodellando le interazioni con i clienti per i Global System Integrators, i fornitori di Business Process Services e le imprese di tutto il mondo. Le aree chiave di focus includono il ruolo della traduzione AI in tempo reale nelle interazioni vocali con i clienti, i miglioramenti dell'efficienza, la convenienza economica e le tendenze di adozione.
La partnership mira a fornire approfondimenti su come le soluzioni multilingue guidate dall'IA possano ottimizzare l'engagement con i clienti e stimolare l'innovazione nella CX nel 2025 e oltre. Secondo il CEO di OneMeta, Saul Leal, il coinvolgimento in lingua madre in tempo reale è diventato un'aspettativa piuttosto che un lusso nel servizio clienti.
OneMeta Inc. (OTCQB: ONEI) ha anunciado una asociación con Everest Group para realizar investigaciones sobre el impacto de la IA en la transformación de la experiencia del cliente. El estudio se centrará en las tecnologías de traducción de lenguas en tiempo real, examinando especialmente la tecnología Verbum de OneMeta, que permite conversaciones multilingües en más de 140 idiomas.
La investigación evaluará cómo las soluciones de comunicación impulsadas por IA están reformulando las interacciones con los clientes para Integradores Globales de Sistemas, proveedores de Servicios de Procesos Empresariales y empresas de todo el mundo. Las áreas clave de enfoque incluyen el papel de la traducción en tiempo real impulsada por IA en las interacciones con clientes basadas en voz, mejoras en la eficiencia, rentabilidad y tendencias de adopción.
La asociación tiene como objetivo proporcionar información sobre cómo las soluciones multilingües impulsadas por IA pueden optimizar el compromiso del cliente y fomentar la innovación en la CX en 2025 y más allá. Según el CEO de OneMeta, Saul Leal, la participación en el idioma nativo en tiempo real se ha convertido en una expectativa en lugar de un lujo en el servicio al cliente.
OneMeta Inc. (OTCQB: ONEI)는 Everest Group와 파트너십을 체결하고 AI의 고객 경험 변혁에 미치는 영향을 연구한다고 발표했습니다. 이 연구는 실시간 언어 번역 기술에 중점을 두며, 140개 이상의 언어에서 다국어 대화를 가능하게 하는 OneMeta의 Verbum 기술을 특별히 조사할 것입니다.
이 연구는 AI 기반 커뮤니케이션 솔루션이 글로벌 시스템 통합자, 비즈니스 프로세스 서비스 제공업체 및 전 세계 기업의 고객 상호작용을 어떻게 재편성하는지를 평가할 것입니다. 주요 집중 영역에는 음성 기반 고객 상호작용에서 실시간 AI 기반 번역의 역할, 효율성 개선, 비용 효율성 및 채택 추세가 포함됩니다.
이 파트너십은 AI 기반 다국어 솔루션이 어떻게 고객 참여를 최적화하고 2025년 이후 CX 혁신을 주도할 수 있는지에 대한 통찰력을 제공하는 것을 목표로 하고 있습니다. OneMeta의 CEO인 Saul Leal에 따르면, 실시간 모국어 참여는 고객 서비스에서 사치가 아니라 기대가 되었다고 합니다.
OneMeta Inc. (OTCQB: ONEI) a annoncé un partenariat avec le Everest Group pour mener des recherches sur l'impact de l'IA sur la transformation de l'expérience client. L'étude se concentrera sur les technologies de traduction linguistique en temps réel, en examinant en particulier la technologie Verbum de OneMeta, qui permet des conversations multilingues en plus de 140 langues.
La recherche évaluera comment les solutions de communication soutenues par l'IA redéfinissent les interactions avec les clients pour les intégrateurs de systèmes mondiaux, les fournisseurs de services de processus métier et les entreprises du monde entier. Les principaux axes d'intérêt incluent le rôle de la traduction en temps réel par IA dans les interactions vocales avec les clients, les améliorations de l'efficacité, la rentabilité et les tendances d'adoption.
Le partenariat vise à fournir des éclairages sur la manière dont les solutions multilingues pilotées par l'IA peuvent optimiser l'engagement des clients et stimuler l'innovation dans la CX en 2025 et au-delà. Selon le PDG de OneMeta, Saul Leal, l'engagement en langue maternelle en temps réel est devenu une attente plutôt qu'un luxe dans le service client.
OneMeta Inc. (OTCQB: ONEI) hat eine Partnerschaft mit Everest Group angekündigt, um Forschung zum Einfluss von KI auf die Transformation des Kundenerlebnisses durchzuführen. Die Studie wird sich auf Technologien zur Echtzeit-Sprachübersetzung konzentrieren, insbesondere auf die Verbum-Technologie von OneMeta, die mehrsprachige Gespräche in über 140 Sprachen ermöglicht.
Die Forschung wird bewerten, wie KI-gestützte Kommunikationslösungen die Kundeninteraktionen für globale Systemintegratoren, Anbieter von Geschäftsprozessdiensten und Unternehmen weltweit umgestalten. Schlüsselfokusbereiche sind die Rolle der KI-gestützten Echtzeitübersetzung in sprachbasierten Kundeninteraktionen, Effizienzsteigerungen, Rentabilität und Trends in der Akzeptanz.
Die Partnerschaft zielt darauf ab, Einsichten zu gewinnen, wie KI-gestützte mehrsprachige Lösungen das Kundenengagement optimieren und Innovation in der CX im Jahr 2025 und darüber hinaus vorantreiben können. Laut Saul Leal, dem CEO von OneMeta, ist das Engagement in der Materielsprache in Echtzeit zu einer Erwartung geworden, anstatt ein Luxus im Kundenservice zu sein.
- Partnership with globally recognized research firm Everest Group enhances market visibility
- Verbum technology supports over 140 languages for real-time translation
- Strategic positioning in growing AI-powered customer experience market
- None.
Bountiful, Utah--(Newsfile Corp. - January 23, 2025) - OneMeta Inc. (OTCQB: ONEI), the leader in AI-driven multilingual communication solutions, is partnering with Everest Group, a globally recognized research firm, to explore the transformative role of artificial intelligence in customer experience (CX). This research will focus on real-time language translation technologies and their ability to reshape CX delivery, particularly in voice interactions.
Everest Group will assess how AI-powered communication solutions, like OneMeta's Verbum technology, are redefining customer interactions for Global System Integrators (GSIs), Business Process Services (BPS) providers, and enterprises worldwide. The study will examine AI adoption trends for 2025 and the tangible business value that these innovations can unlock.
"Customer experience is on the brink of a transformative era. AI is set to revolutionize the industry, unlocking immense potential through technologies like real-time language translation. These advancements have the power to redefine how enterprises envision CX delivery, particularly on channels like voice. As we explore use cases for 2025 adoption, Everest Group's research will delve into the value these advancements can deliver to GSIs, BPS providers, and enterprises alike. We're grateful to have OneMeta sponsor this important work as we uncover and explore the potential impact of these innovations across the CX landscape."
- Peter Bendor-Samuel, Founder, Everest Group
Unlocking the Future of AI-Powered CX
With CX expectations evolving rapidly, AI-driven real-time translation is emerging as a pivotal solution for businesses seeking to enhance efficiency, accessibility, and personalization at scale. OneMeta's Verbum technology enables seamless multilingual conversations in over 140 languages, offering a simultaneous, instant communication model that eliminates delays traditionally associated with interpretation services.
"The ability to engage customers in their native language in real time is no longer a luxury-it's an expectation," said Saul Leal, CEO of OneMeta Inc. "This research with Everest Group will provide the industry with critical insights into how AI-driven multilingual solutions are revolutionizing CX delivery, reducing costs, and improving accessibility across global markets."
Research Focus Areas
- The role of real-time AI-powered translation in redefining voice-based customer interactions
- How AI language solutions improve CX efficiency, cost-effectiveness, and customer engagement
- Adoption trends and business impact across GSIs, BPS providers, and enterprises
The findings will equip enterprises with actionable insights on leveraging AI-powered multilingual solutions to optimize customer engagement, reduce friction, and drive CX innovation in 2025 and beyond.
About OneMeta Inc.
OneMeta Inc. is a Multilingual Enablement company focused on overcoming the communication challenges of a world with many languages. Its proprietary, end-to-end natural language processing architecture was developed using artificial intelligence tools and allows the spoken and written word to be synthesized, translated, and transcribed in less than one second. OneMeta's products support near-real-time web-based and mobile phone-based conversations, discussions, meetings, and online chats in over 140 languages and dialects. OneMeta's technology is fully compliant with SOC2, HIPAA, and GDPR standards, ensuring the highest levels of security and privacy for all communications.
OneMeta Inc.: We create a more understanding world.™
About Everest Group
Everest Group is a leading research firm focused on strategic IT, business services, and sourcing. With deep expertise and a global presence, Everest Group partners with clients to navigate the rapidly evolving global services market. Learn more at www.everestgrp.com.
Media Inquiries:
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Transforming Communication. Powering the Future of CX.
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