OrderSolutions Partners with OLO to Help Restaurants Grow Their Takeout Business

Rhea-AI Summary

On July 27, 2021, OrderSolutions, part of TSD Global, announced a partnership with OLO (NYSE: OLO) to enhance off-premise ordering for restaurants. This alliance aims to address staffing challenges by allowing restaurants to outsource phone orders, thus improving revenue capture from to-go orders. OrderSolutions' trained agents can increase average check sizes by up to 35%, utilizing OLO's technology to integrate directly with restaurant POS systems. Additionally, OrderSolutions plans to launch an AI voice bot with live agent support in Q4 2021.

Positive

• Partnership with OLO to streamline restaurant phone orders.
• Potential to increase average check size by up to 35%.
• Integration with restaurant POS systems for improved order management.
• Launch of AI voice bot planned for Q4 2021, enhancing service capabilities.

Negative

• None.

MIAMI, July 27, 2021 /PRNewswire/ -- OrderSolutions, the restaurant division of TSD Global, announced a new partnership with OLO (NYSE: OLO). OrderSolutions is the nation's #1 off-premise order taking firm that streamlines and centralizes call-in phone orders for iconic restaurant brands.

With staffing being a significant challenge for major restaurant chains, OrderSolutions is making it easier for restaurants to capture all of their off-premise revenue without missing phone calls. Instead of having to hire more employees, restaurants can outsource their phone orders to OrderSolutions.

This partnership allows OrderSolutions and OLO to seamlessly place to-go phone orders for restaurants. OrderSolutions provides trained agents that are masters at up-selling and increase average check size up to 35%, generating millions of dollars in additional revenue for brands. Agents utilize OLO Switchboard to place orders directly into a restaurant's POS system, creating a direct line of communication with the kitchen to quickly fulfill orders. This allows restaurants to capture orders that they would have missed otherwise. Additionally, OrderSolutions is launching an artificial-intelligent voice bot with live agent support. This new service will be available to restaurants in the fourth quarter of 2021.

Nick Tubis, co-founder and CMO of OrderSolutions, commented,

"The timing is perfect to expand our mission to solve the restaurant industry's biggest off-premise challenges. There is just no way a restaurant is going to have enough people available to capture those phone orders that might be missed. They have to focus on the in-store needs. This is where OrderSolutions comes into play. OLO allows us to provide an army of support for restaurants and create a simple solution for restaurant staffing. With this new model and our plans for artificial intelligence, the future is bright for expanding off-premise sales."

About OrderSolutions 
OrderSolutions is powered by TSD Global, a provider of customer support and exceptional outsourced sales via contact centers. OrderSolutions recruits, trains, and manages a team of over 1,600 agents that are experts in up-selling and increasing average check sizes. The next phase for OrderSolutions is integrating their artificial intelligent voice platform across our suite of products. For more information on OrderSolutions and to get started today, please visit Ordersolutions.com or TSDGlobal.com

About OLO 
OLO powers digital ordering and delivery programs that connect restaurant brands to the on-demand world. Learn more at www.olo.com. SKIP THE LINE®

Contacts

TSD Global/OrderSolutions Media Contact:
Nick Tubis 
CMO TSD Global/OrderSolutions 
858-342-4069
Nick.Tubis@tsdglobal.com

 

 

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SOURCE EJT Holdings

FAQ

What is the significance of the OrderSolutions and OLO partnership?

The partnership aims to help restaurants capture off-premise revenue by outsourcing phone orders, addressing staffing shortages.

How can OrderSolutions help increase restaurant revenue?

OrderSolutions' trained agents are skilled in up-selling, which can increase average check sizes by up to 35%.

What technology is involved in the OrderSolutions partnership with OLO?

The partnership utilizes OLO's Switchboard technology to integrate phone orders directly into restaurant POS systems.

When will the AI voice bot by OrderSolutions be available?

The AI voice bot is expected to be launched in the fourth quarter of 2021.

Why are restaurants outsourcing phone orders to OrderSolutions?

Restaurants are outsourcing to capture more off-premise revenue without needing to hire additional staff.