NextGen® Patient Experience Platform Adopted by Lone Star Circle of Care Network

Rhea-AI Summary

NextGen Healthcare (Nasdaq: NXGN) announced its partnership with Lone Star Circle of Care (LSCC) to enhance patient accessibility and engagement through the NextGen® Patient Experience Platform. LSCC, a federally qualified health center, extended its use of solutions including NextGen® PxP Portal and NextGen Virtual Visits, leading to a fourfold increase in online payment usage. This initiative aims to improve operational efficiency and aligns with HRSA objectives for increased online portal usage, ultimately enhancing patient experience while optimizing staff workload.

Positive

• Partnership with Lone Star Circle of Care to enhance patient accessibility and engagement.
• Fourfold increase in patient usage of online payment system since implementation.
• Improvement in operational efficiencies and predictable revenue flow for healthcare facilities.

Negative

• None.

NextGen Healthcare, Inc. (Nasdaq: NXGN), a leading provider of ambulatory-focused technology solutions, today announced that Lone Star Circle of Care (LSCC) is leveraging its NextGen® Patient Experience Platform to make services more accessible to patients thereby increasing patient loyalty and engagement. LSCC, a federally qualified health center (FQHC) operating clinics throughout Texas, recently extended its use of NextGen Healthcare’s integrated ambulatory platform with NextGen® PxP Portal, NextGen Virtual Visits™, NextGen® Patient Self-Scheduling and NextGen® Pay.

NextGen® PxP Portal enables patients to better communicate with providers, self-schedule and more conveniently pay bills. The solution provides staff with a centralized view of patient information while improving revenue collections and reducing administrative workload. Since implementing the online payment system, patient usage has increased fourfold. Beyond providing access to healthcare during the pandemic, LSCC is using NextGen Healthcare’s FQHC-focused integrated solutions with telehealth capabilities to help providers meet patients where they for pediatrics, senior care and behavioral health services. This improves patient access and aligns with the Health Resources & Service Administration’s (HRSA) objectives for increasing use of an online portal.

“By using the integrated NextGen® Patient Experience Platform, we were able to optimize staff time while offering a better patient experience,” said Kachina Gayton, director of clinical technologies for Lone Star Circle of Care. “Our providers enjoy using the platform and play an instrumental role in encouraging patients to enroll and utilize the portal.”

“We are firmly committed to supporting community health centers such as LSCC to bring the latest patient engagement features and functionality to patients across the country,” said John Beck, chief solutions officer for NextGen Healthcare. “A frictionless patient-provider experience not only improves outcomes, but it also provides operational efficiencies and a more predictable revenue flow for these vital healthcare facilities.”

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FAQ

What is the partnership between NextGen Healthcare and Lone Star Circle of Care?

NextGen Healthcare partnered with Lone Star Circle of Care to enhance patient engagement through the NextGen® Patient Experience Platform.

How has patient engagement changed at Lone Star Circle of Care?

Patient engagement increased significantly, with online payment usage rising fourfold since the implementation of NextGen solutions.

What technologies are being utilized by Lone Star Circle of Care?

Lone Star Circle of Care is using NextGen® PxP Portal, NextGen Virtual Visits, and other integrated solutions to improve patient services.

How does the NextGen platform support healthcare facilities?

The NextGen platform improves operational efficiencies, enhances patient-provider communication, and helps with predictable revenue flow.

What are the goals of the Health Resources & Service Administration regarding online portals?

The goals include increasing the use of online portals to improve patient accessibility and engagement in healthcare services.