Nuance Earns Top Spot in Opus Research 2022 Intelligent Authentication and Fraud Prevention Report

Rhea-AI Summary

Nuance Communications (NASDAQ: NUAN) has been named a market leader in Opus Research's 2022 Intelligent Authentication and Fraud Prevention Report. The report highlighted Nuance Gatekeeper, a cloud-native biometric security solution, for its product completeness and flexibility, placing it at the top among 21 evaluated vendors. Nuance was recognized for its extensive implementations and innovative R&D, achieving up to 99% authentication success in as little as 0.5 seconds. The company's technology has contributed to over $2 billion in annual fraud losses prevented.

Positive

• Nuance ranked highest in Opus Research's 2022 Intelligent Authentication and Fraud Prevention Report.
• Nuance Gatekeeper recognized for product completeness and flexibility among 21 vendors.
• Achieved up to 99% authentication success rates using deep neural networks.
• Secured over 8 billion customer engagements and prevented over $2 billion in fraud losses annually.

Negative

• None.

BURLINGTON, Mass., Jan. 6, 2022 /PRNewswire/ -- Nuance^® Communications, Inc. (NASDAQ: NUAN) today announced it was named the market Leader in Opus Research's 2022 Intelligent Authentication and Fraud Prevention Report.¹ Nuance Gatekeeper, a cloud–native biometric security solution that authenticates legitimate persons and detects fraudsters wherever and however they engage with brands, was recognized for its product completeness and flexibility, ranked highest among the 21 vendors evaluated in the report.

The latest Opus Research Intelliview, done in partnership with SymNex Consulting, put Nuance at the top of the platform provider category, defined as "technology that goes beyond voice authentication in Contact Centers or IVRs to support real-time use of multiple biometrics factors, informed by network intelligence and authentication." Nuance was cited for its authentication and fraud prevention capabilities across all voice and digital channels, recognized as the major platform at the highly customized end of the market and noted for its AI-backed fraud detection, flexible cloud contact center integrations and increasingly developer-friendly cloud model.

"This year's Intelliview found a market that is rapidly evolving with biometrics becoming a foundational piece of the authentication and fraud prevention strategy for organizations worldwide," said Dan Miller, Lead Analyst, Opus Research. "Nuance has proven its dominance having the largest number of implementations and annual authentications while also continuing to innovate with new features and R&D investments that put the company in a leadership position today and set it up for future success in this space."

"We are honored to once again be named a Leader in the latest report. Opus Research and SymNex Consulting have been following this market for a decade and deeply understand its complexities and the huge opportunity for biometrics in our connected future," said Brett Beranek, General Manager and Vice President, Nuance. "I am proud of the Nuance team for continuing to innovate as we help organizations protect their entire customer journey by bringing biometric authentication and fraud prevention to every voice and digital channel in a streamlined way."

Nuance's biometric technology is built using state-of-the-art deep neural networks to authenticate a person with as little as 0.5 seconds of audio and achieve up to 99% authentication success rates. And it can accurately authenticate a person through background noise, illnesses, face masks, and other factors that can modulate the sound of a person's voice. Over 500 organizations around the world have enrolled over 600 million biometric prints—securing over 8 billion customer engagements and preventing more than $2 billion in fraud losses annually.

For more information on Nuance's Conversational AI and Biometrics capabilities, go here.

About Nuance Communications, Inc.
Nuance Communications, Inc. (NASDAQ: NUAN) is a technology pioneer with market leadership in conversational AI and ambient intelligence. A full-service partner trusted by 77 percent of U.S. hospitals and 85 percent of the Fortune 100 across the globe, we create intuitive solutions that amplify people's ability to help others.

Trademark reference: Nuance and the Nuance logo are registered trademarks or trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other trademarks referenced herein are the property of their respective owners.

Contact Information

Nuance Communications
Dayna McCoubrey
+1 781.565.4728
Dayna.McCoubrey@nuance.com

¹ Opus Research, "2022 Intelligent Authentication and Fraud Prevention Intelliview" by Opus Research & SymNex Consulting, January 2022

 

 

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SOURCE Nuance Communications, Inc.

FAQ

What is Nuance Communications' recent achievement in fraud prevention?

Nuance was named the market leader in Opus Research's 2022 Intelligent Authentication and Fraud Prevention Report.

What features make Nuance's biometric technology standout?

Nuance's Gatekeeper offers up to 99% authentication success using deep neural networks, operating effectively in various conditions.

How much fraud has Nuance's technology helped prevent annually?

Nuance's technology has helped prevent over $2 billion in fraud losses each year.

What recognition did Nuance receive from Opus Research?

Nuance was recognized for its extensive implementations and innovative features in the field of biometric authentication and fraud prevention.

How many organizations has Nuance partnered with for biometric solutions?

Over 500 organizations worldwide have enrolled over 600 million biometric prints with Nuance.