Nuance Contact Center AI, Biometrics, and Tooling Solutions Now Available for Genesys Cloud CX

Rhea-AI Summary

Nuance Communications (NASDAQ: NUAN) has expanded its strategic partnership with Genesys, allowing Genesys Cloud CX customers integrated access to Nuance Contact Center AI. This integration aims to enhance customer experience through conversational virtual assistants and biometric security features. The partnership is positioned to respond to the rapid digital transformation, offering organizations the flexibility to adopt advanced CCaaS capabilities. Both companies focus on delivering intelligent omnichannel solutions while ensuring data security and privacy for enterprises.

Positive

• Expansion of partnership with Genesys enhances service offerings.
• Integration allows access to advanced AI and biometric solutions.
• Positions Nuance as a leader in CCaaS through innovative technologies.

Negative

• None.

BURLINGTON, Mass. and SAN FRANCISCO, Jan. 18, 2022 /PRNewswire/ -- Nuance Communications, Inc. (NASDAQ: NUAN) today announced an expansion of the company's strategic partnership with Genesys®, giving Genesys Cloud CX™ customers integrated access to Nuance Contact Center AI. Genesys Cloud CX customers can now access Nuance's best-of-breed technology to further improve customer experience through the use of conversational virtual assistants for voice and digital channels and biometrics-based authentication and fraud prevention solutions.

"The continuing acceleration of digital transformation means providing customers with a combination of advanced capabilities in a CCaaS model," said Robert Weideman, Executive Vice President and General Manager, Enterprise, Nuance. "By integrating our proven enterprise-grade conversational AI, biometric security, and Nuance Mix tooling technologies with Genesys Cloud CX, we are giving organizations the power they need to meet customer expectations today and the flexibility to take advantage of new technologies to address future opportunities."

"Nuance and Genesys are both dedicated to delivering flexible, future-proof options for our shared customers while working closely to advance the state-of-the-art in intelligent, omnichannel customer engagement solutions," said Olivier Jouve, Executive Vice President and General Manager of Genesys Cloud CX.

Genesys Cloud CX, a Leader in Gartner's Magic Quadrant for 2021 Contact Center as a Service, takes advantage of modern cloud strategies through its API-first approach, aligning with Nuance's unique set of open, modular cloud services spanning conversational AI, Agent AI and Security AI. Nuance provides an expanded, open, cloud-agnostic framework with Intelligent Engagement Services and back-end integrations. Nuance solutions also are engineered so that enterprises maintain the security and privacy of their highly proprietary customer data when building, refining and expanding contact center systems. Genesys is a long-standing member of Nuance's robust partner network that includes solution integrators and availability across several markets.

For more information about the Nuance Contact Center AI, click here.

About Nuance Communications, Inc.
Nuance Communications (NASDAQ: NUAN) is a technology pioneer with market leadership in conversational AI and ambient intelligence. A full-service partner trusted by 77 percent of U.S. hospitals and 85 percent of the Fortune 100 companies worldwide, Nuance creates intuitive solutions that amplify people's ability to help others.

Trademark reference: Nuance and the Nuance logo are registered trademarks or trademarks of Nuance Communications, Inc. or its affiliates in the United States and/or other countries. All other trademarks referenced herein are the property of their respective owners.

Contact Information

Nuance Communications
Dayna McCoubrey
Tel: 781-565-4728
Dayna.McCoubrey@nuance.com 

 

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SOURCE Nuance Communications, Inc.

FAQ

What is the recent partnership news for Nuance Communications (NUAN)?

Nuance has expanded its partnership with Genesys to integrate its Contact Center AI into Genesys Cloud CX.

What benefits does the partnership between Nuance and Genesys provide?

It offers enhanced customer experiences via conversational AI and biometric authentication solutions.

When was the partnership announcement made by Nuance Communications?

The announcement was made on January 18, 2022.

How does the partnership with Genesys affect Nuance's market position?

The partnership strengthens Nuance's presence in the CCaaS market and positions it as a leader in intelligent customer engagement.