Norfolk Southern's new Customer Advisory Board builds on customer-centric focus
Norfolk Southern (NYSE: NSC) has announced the formation of a new Customer Advisory Board, bringing together industry leaders from diverse sectors including chemicals, automotive, food production, paper and packaging, intermodal transportation, energy, recycling, and global logistics. The board will meet regularly to provide strategic guidance and feedback on operations and customer service practices. EVP and Chief Marketing Officer Ed Elkins emphasized that this initiative reflects the company's commitment to being a trusted transportation partner and aligning services with customer needs.
Norfolk Southern (NYSE: NSC) ha annunciato la formazione di un nuovo Consiglio Consultivo per i Clienti, riunendo leader del settore provenienti da diversi ambiti, tra cui chimica, automotive, produzione alimentare, carta e imballaggio, trasporto intermodale, energia, riciclo e logistica globale. Il consiglio si riunirà regolarmente per fornire indicazioni strategiche e feedback sulle operazioni e le pratiche di servizio al cliente. Ed Elkins, EVP e Chief Marketing Officer, ha sottolineato che questa iniziativa riflette l'impegno dell'azienda a essere un partner di trasporto di fiducia e ad allineare i servizi alle esigenze dei clienti.
Norfolk Southern (NYSE: NSC) ha anunciado la formación de un nuevo Consejo Asesor de Clientes, que reúne a líderes de la industria de diversos sectores, incluyendo química, automoción, producción de alimentos, papel y embalaje, transporte intermodal, energía, reciclaje y logística global. El consejo se reunirá regularmente para proporcionar orientación estratégica y retroalimentación sobre las operaciones y las prácticas de servicio al cliente. Ed Elkins, EVP y Director de Marketing, destacó que esta iniciativa refleja el compromiso de la empresa de ser un socio de transporte confiable y de alinear los servicios con las necesidades de los clientes.
노퍽 서던(NYSE: NSC)은 화학, 자동차, 식품 생산, 종이 및 포장, 복합 운송, 에너지, 재활용 및 글로벌 물류를 포함한 다양한 분야의 산업 리더를 모은 새로운 고객 자문 위원회의 구성을 발표했습니다. 이 위원회는 정기적으로 회의에 참석하여 운영 및 고객 서비스 관행에 대한 전략적 지침과 피드백을 제공합니다. EVP이자 최고 마케팅 책임자인 에드 엘킨스는 이 이니셔티브가 신뢰할 수 있는 운송 파트너가 되고 고객의 필요에 맞게 서비스를 조정하려는 회사의 의지를 반영하는 것이라고 강조했습니다.
Norfolk Southern (NYSE: NSC) a annoncé la formation d'un nouveau Conseil Consultatif Client, rassemblant des leaders de l'industrie issus de divers secteurs, y compris la chimie, l'automobile, la production alimentaire, le papier et l'emballage, le transport intermodal, l'énergie, le recyclage et la logistique globale. Le conseil se réunira régulièrement pour fournir des orientations stratégiques et des retours d'expérience sur les opérations et les pratiques de service client. Ed Elkins, EVP et directeur marketing, a souligné que cette initiative reflète l'engagement de l'entreprise à être un partenaire de transport de confiance et à aligner ses services sur les besoins des clients.
Norfolk Southern (NYSE: NSC) hat die Bildung eines neuen Kundenbeirats angekündigt, der Branchenführer aus verschiedenen Sektoren zusammenbringt, darunter Chemie, Automobil, Lebensmittelproduktion, Papier und Verpackung, intermodaler Transport, Energie, Recycling und globale Logistik. Der Beirat wird sich regelmäßig treffen, um strategische Anleitungen und Feedback zu den Betriebsabläufen und Kundenservicepraktiken zu geben. Ed Elkins, EVP und Chief Marketing Officer, betonte, dass diese Initiative das Engagement des Unternehmens widerspiegelt, ein vertrauenswürdiger Transportpartner zu sein und die Dienstleistungen an den Bedürfnissen der Kunden auszurichten.
- Strategic establishment of Customer Advisory Board to enhance service offerings
- Diversification of input sources through multi-industry representation
- Strengthened customer engagement and feedback mechanisms
- None.
The railroad will incorporate strategic guidance and feedback on its operations and customer service practices as part of Norfolk Southern's commitment to continuously refine its approach to best meet the evolving needs and expectations of its clients.
"Our commitment to being a trusted transportation partner for our customers drives everything we do," said Norfolk Southern EVP and Chief Marketing Officer Ed Elkins. "The Customer Advisory Board is an opportunity to further align our services with our customers' needs. We look forward to continuing to collaborate with these esteemed industry representatives to drive innovation and enhance our service offerings."
The Customer Advisory Board will meet regularly to discuss current initiatives, identify areas for improvement, and explore new opportunities. Norfolk Southern proudly welcomes industry leaders from a wide range of sectors, including chemicals, automotive, food production, paper and packaging, intermodal transportation, energy, recycling, and global logistics, who have agreed to serve. These leaders bring valuable insights from their respective industries to help shape the future of rail transportation and supply chain collaboration.
About Norfolk Southern
Since 1827, Norfolk Southern Corporation (NYSE: NSC) and its predecessor companies have safely moved the goods and materials that drive the
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SOURCE Norfolk Southern Corporation
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