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ServiceNow, Inc. (symbol: NOW) is an American software company headquartered in Santa Clara, California. It specializes in developing a cloud computing platform designed to help companies manage digital workflows across enterprise operations. By offering a comprehensive suite of software solutions, ServiceNow enables organizations to streamline and automate various business processes through a Software as a Service (SaaS) delivery model.
Originally focusing on IT Service Management (ITSM), ServiceNow has significantly expanded its capabilities. The company's platform now addresses various functions beyond IT, including customer service, HR service delivery, and security operations. This diversification allows enterprises to optimize multiple aspects of their operations through a single, integrated platform.
ServiceNow's recent achievements include partnerships with global enterprises to enhance their digital transformation journeys. The company's application development platform further enables businesses to create custom applications tailored to their specific needs. Financially, ServiceNow has shown robust performance, consistently delivering strong revenue growth and expanding its customer base worldwide.
Overall, ServiceNow continues to be a pivotal player in the enterprise software market, driving innovation and efficiency through its cutting-edge digital workflow solutions.
ServiceNow (NOW) has announced a significant expansion of its global partner program, with nearly quadrupled investment in incentives and specializations focused on AI solutions. The company has elevated Infosys and Cognizant to Global Elite status, joining Accenture, Deloitte, EY, and KPMG in the highest partnership tier.
The enhanced program includes new Product Line Achievements for Now Assist, expanded specializations in GenAI applications, and a new GenAI Customer Value Partner of the Year award. Partners will receive eligible discounts, rebates, and credits for training and professional services.
The ServiceNow Partner Program, comprising over 2,200 partners, emphasizes rigorous training and certification. Notably, Cognizant is targeting $1 billion in combined business through its ServiceNow Business Group, while Infosys is combining its Cobalt platform with Now Assist capabilities to deliver enhanced managed services.
ServiceNow (NYSE: NOW) has announced the acquisition of Cuein, an AI native conversation data analysis platform. This strategic move aims to enhance ServiceNow's AI Agents' capabilities by improving their ability to process and transform customer interaction data across various channels into actionable insights.
The acquisition will strengthen ServiceNow's position in agentic AI and its role as an AI platform for business transformation. Cuein's technology bridges fragmented conversations and enables AI agents to act intelligently across systems, creating a continuous feedback loop through inferred Customer Satisfaction (CSAT) scores for real-time results.
Founded in 2021 and backed by Lightspeed Venture Partners, Khosla Ventures, and Webb Investment Network, Cuein is headquartered in Belmont, California. The acquisition is expected to close in Q1 2025, with financial terms undisclosed.
ServiceNow (NYSE: NOW) has been recognized as a Leader in the 2024 Gartner Magic Quadrant for CRM Customer Engagement Center, based on its Completeness of Vision and Ability to Execute. The company's Customer Service Management (CSM) solution addresses traditional CRM limitations by focusing on both customer engagement and request fulfillment.
The company's CRM and Industry Workflows enable end-to-end service delivery through the Now Platform, which powers AI Agents that autonomously manage processes and collaborate with employees. Key solutions include AI Agents for automated task management, Customer Service Management for streamlined request handling, Field Service Management for physical operations, Sales and Order Management for revenue optimization, and Industry-specific solutions.
ServiceNow's platform integrates with partners like Genesys and Five9, offering features such as AI-powered case summarization, chat functionality, and virtual agents to enhance customer service efficiency.
ServiceNow (NYSE: NOW) has scheduled the release of its fourth quarter and full-year 2024 financial results for Wednesday, January 29, 2025, after market close. The company will host a conference call and live webcast at 2 p.m. Pacific Time (22:00 GMT) on the same day.
Interested parties can join the conference call by dialing (888) 596-4144 (North America) or (646) 968-2525 (outside North America) using passcode 8135303. A live webcast will be available, and an audio replay will be accessible for 30 days following the call through ServiceNow's investor relations website or via dedicated replay phone numbers.
ServiceNow (NYSE: NOW) has been recognized as a Leader in The Forrester Wave™: Task-Centric Automation Software (TCAS), Q4 2024. The company's Automation Engine received highest possible scores in advanced AI, vision, roadmap, and partner ecosystem criteria.
The Automation Engine includes pre-built integrations, automation tools, real-time data streaming, RPA, Agentic AI, and process mining capabilities. Powered by GenAI, it automates and orchestrates manual tasks, integrating with ServiceNow workflows on the Now Platform to enhance process efficiency and reduce operational costs.
The solution serves as the foundation for ServiceNow's Workflow Data Fabric, providing integration and data access capabilities that unlock enterprise data from any source, powering Now Assist and AI Agents.
ServiceNow (NOW) and AWS have expanded their strategic collaboration to accelerate AI-driven business transformation. The partnership introduces a new connector enabling seamless use of multimodal models developed on Amazon Bedrock for GenAI-powered workflows in the Now Platform. New solutions available in AWS Marketplace include Security Incident Response integration with AWS Security Hub and Integration with Amazon Business Procurement. The collaboration will expand geographically to Canada and Europe in 2025, benefiting customers across telco, technology, financial services, education, and retail sectors. Major enterprises including Bell Canada, Boomi, and Pearson are already reporting significant value and cost savings from this partnership.
ServiceNow (NOW) announced an expanded strategic alliance with Microsoft to modernize front-office business processes through AI integration. The partnership builds on their existing collaboration of ServiceNow Now Assist and Microsoft 365 Copilot, which enables self-service capabilities within Microsoft applications. The integration allows employees to search ServiceNow knowledge base, request services, and escalate cases through Microsoft Teams. Now Assist provides contextual responses and recommendations based on enterprise domain knowledge and Microsoft 365 data. The expanded partnership aims to create an AI-first business process transformation, with availability expected by Q1 2025.
ServiceNow and Five9 have announced an expanded partnership to deliver an AI-powered solution that unifies employee and customer experiences. The integration combines ServiceNow Customer Service Management with Five9's Intelligent CX Platform to streamline service operations and reduce costs. The solution features three key capabilities: real-time transcription with GenAI-powered summaries, unified routing across digital channels, and a consolidated agent workspace with native call controls. These features aim to boost agent efficiency, improve customer satisfaction, and simplify contact center operations. The integrated capabilities are expected to be available to select customers in first half of 2025.
ServiceNow (NYSE: NOW) announced new generative AI and governance innovations for the Now Platform, adding over 150 GenAI innovations to its portfolio. The update includes expanded Now Assist capabilities with AI Governance for secure practices, native multilingual support in eight languages, and new purpose-built solutions for configuration management, contract management, legal services, and health and safety.
Key features include Now Assist Guardian for AI monitoring, Data Kit for dataset management, and Analytics for tracking GenAI adoption. The platform introduces Workflow Data Fabric, enhancing data connectivity across enterprises, and expands its NVIDIA partnership for AI agent development. AI Governance for Now Assist will be generally available in Q1 2025.
ServiceNow (NYSE: NOW) has released new research revealing how government organizations are leveraging AI for digital transformation. The study identifies 'Pacesetters' - organizations advanced in AI adoption - who achieve 1.5X faster returns on digital investments. These leaders report significant improvements in key areas:
- 50% higher asset utilization and return
- 49% improved compliance and risk management
- 47% increase in self-service success
- 45% higher citizen satisfaction
The research shows Pacesetters are effectively implementing end-to-end platforms, with 67% expecting advanced progress within three years. They're leveraging AI for personalized citizen communication, service improvement, and automated responses to citizen queries.
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