SERVICENOW, INC. - NOW STOCK NEWS

ServiceNow and Five9 have announced an expanded partnership to deliver an AI-powered solution that unifies employee and customer experiences. The integration combines ServiceNow Customer Service Management with Five9's Intelligent CX Platform to streamline service operations and reduce costs. The solution features three key capabilities: real-time transcription with GenAI-powered summaries, unified routing across digital channels, and a consolidated agent workspace with native call controls. These features aim to boost agent efficiency, improve customer satisfaction, and simplify contact center operations. The integrated capabilities are expected to be available to select customers in first half of 2025.

ServiceNow (NYSE: NOW) announced new generative AI and governance innovations for the Now Platform, adding over 150 GenAI innovations to its portfolio. The update includes expanded Now Assist capabilities with AI Governance for secure practices, native multilingual support in eight languages, and new purpose-built solutions for configuration management, contract management, legal services, and health and safety.

Key features include Now Assist Guardian for AI monitoring, Data Kit for dataset management, and Analytics for tracking GenAI adoption. The platform introduces Workflow Data Fabric, enhancing data connectivity across enterprises, and expands its NVIDIA partnership for AI agent development. AI Governance for Now Assist will be generally available in Q1 2025.

ServiceNow (NYSE: NOW) has released new research revealing how government organizations are leveraging AI for digital transformation. The study identifies 'Pacesetters' - organizations advanced in AI adoption - who achieve 1.5X faster returns on digital investments. These leaders report significant improvements in key areas:

- 50% higher asset utilization and return
- 49% improved compliance and risk management
- 47% increase in self-service success
- 45% higher citizen satisfaction

The research shows Pacesetters are effectively implementing end-to-end platforms, with 67% expecting advanced progress within three years. They're leveraging AI for personalized citizen communication, service improvement, and automated responses to citizen queries.

ServiceNow (NOW) reported strong Q3 2024 financial results, with subscription revenues reaching $2,715 million, up 23% year-over-year. Total revenues grew 22% to $2,797 million. Current remaining performance obligations reached $9.36 billion, up 26% year-over-year. The company completed 15 transactions over $5 million in net new ACV, a 50% increase year-over-year. ServiceNow now has 2,020 customers with more than $1 million in annual contract value, representing 14% growth. Based on strong Q3 performance, the company raised its full-year 2024 subscription revenues guidance.

ServiceNow (NYSE: NOW) has appointed Amit Zavery as president, chief product officer (CPO), and chief operating officer (COO), effective October 28, 2024. Zavery, a former Google Cloud and Oracle executive, brings over three decades of enterprise technology experience. At Google Cloud, he helped grow the company into the fourth largest enterprise software company, increasing annualized revenue from $7B to over $41B. Previously at Oracle, he rose from software engineer to executive vice president of product development, leading a team of 4,500 and generating more than $6B in annual revenue. In his new role, Zavery will oversee ServiceNow's platform, products, engineering, cloud infrastructure, and user experience.

ServiceNow (NYSE: NOW) and Rimini Street (NASDAQ: RMNI) announced an expanded partnership to help organizations maximize value from existing ERP systems while enabling innovation. The partnership combines ServiceNow's AI Platform with Rimini Street's enterprise software support, offering an alternative to costly 'rip and replace' or limiting 'lift and shift' approaches. The solution includes the Now Platform for business transformation, Rimini Support for optimizing current software, and Rimini Manage for application management, promising significant savings and productivity gains in weeks rather than years.

ServiceNow (NOW) and Pearson (PSON.L) announced a global, multi-year collaboration to enhance workforce development and employee experiences in the AI era. The three-year partnership includes: joint research on emerging technology's workforce impact, integration of Pearson's Credly solution into ServiceNow's platform for skills tracking and accreditation, and Pearson's expanded use of ServiceNow's AI-powered Now Platform to improve employee productivity and HR services. The collaboration aims to address the World Economic Forum's estimate that 1 billion people will need reskilling by 2030, focusing on helping organizations and employees adapt to AI-driven workplace transformation.

ServiceNow (NOW) announced a major expansion of its strategic partnership with NVIDIA to accelerate enterprise adoption of Agentic AI. The companies will co-develop native AI Agents using NVIDIA NIM Agent Blueprints within the ServiceNow platform. The partnership leverages NVIDIA's AI infrastructure and ServiceNow's AI platform to enhance productivity and streamline workflows. A key development includes the Vulnerability Analysis for Container Security AI Agent, set to launch in 2025. Early adopters like American Honda, Siemens, and TRIMEDX are already seeing benefits, with Siemens closing 72K cases annually through case summarization and TRIMEDX achieving a 22% increase in developer productivity within three months of deployment.

ServiceNow (NOW) and Snowflake (SNOW) announced a Zero Copy partnership to connect enterprise-wide data for solving mission-critical problems. The integration will enable customers to trigger ServiceNow workflows directly from Snowflake and support bi-directional Zero Copy data sharing between platforms. The partnership will enhance GenAI experiences by leveraging Snowflake Cortex AI predictive and generative models, allowing users to find answers faster and self-serve insights. This integration augments the launch of Workflow Data Fabric, unifying business and technology data across enterprises for AI-fueled productivity.