Welcome to our dedicated page for Servicenow news (Ticker: NOW), a resource for investors and traders seeking the latest updates and insights on Servicenow stock.
ServiceNow Inc (NYSE: NOW) delivers a cloud-based platform powering digital workflow automation for global enterprises. This news hub provides investors and stakeholders with timely updates on corporate developments shaping the future of enterprise SaaS solutions.
Access official press releases, earnings reports, and strategic partnership announcements alongside analysis of operational milestones. Our curated collection covers product innovations in IT service management, customer experience tools, and security operations solutions.
Key updates include quarterly financial results, leadership changes, platform enhancements, and industry recognition. Bookmark this page to monitor how ServiceNow's expanding capabilities in HR service delivery and AI-powered automation impact its market position.
All content is sourced from verified corporate communications and regulatory filings, ensuring reliable tracking of the company's growth in digital transformation services. Return regularly for comprehensive coverage of NOW's evolving role in enterprise cloud computing.
ServiceNow (NOW) reported strong Q1 2025 financial results, exceeding guidance across all topline growth metrics. Subscription revenues reached $3,005 million, showing 19% year-over-year growth (20% in constant currency). Total revenues hit $3,088 million, up 18.5% year-over-year.
Key performance indicators include current remaining performance obligations (cRPO) of $10.31 billion, up 22% year-over-year, and total remaining performance obligations of $22.1 billion, representing 25% growth. The company secured 72 transactions over $1 million in net new annual contract value and reached 508 customers with more than $5 million in ACV.
Notable developments include planned acquisitions of Moveworks and Logik.ai, new partnerships with NVIDIA, Aptiv, and Vodafone Business, and leadership changes with Paul Smith's resignation as President of Global Customer and Field Operations, succeeded by Paul Fipps.
ServiceNow (NYSE: NOW) and Aptiv PLC (NYSE: APTV) have announced a strategic partnership to enhance intelligent automation and operational resilience across multiple sectors. The collaboration combines ServiceNow's Platform with Aptiv's virtualization platform, powered by Wind River cloud and Linux solutions.
The partnership aims to deliver a scalable solution connecting real-time data from complex systems with digital enterprise processes, enabling smarter decisions and faster response times. Key features include real-time insights, end-to-end connectivity, and enhanced security and scalability.
Additionally, Aptiv has selected ServiceNow to scale its enterprise intelligence, currently running over 450 AI-powered workflows across IT, security, HR, and supply chain operations.
Vodafone Business and ServiceNow (NYSE:NOW) have announced a five-year strategic collaboration to launch AI-powered service management solutions. The partnership aims to transform service experience for millions of business customers through advanced AI capabilities on the ServiceNow Platform.
The solution will support Vodafone's connectivity products and digital services, providing a unified view of customer networks and applications. An initial deployment in Ireland showed impressive results, including a 45% increase in digital channel usage and 4x boost in satisfaction levels.
Key benefits include enhanced customer experience through integrated digital channels, AI-driven monitoring that reduces problem resolution time from hours to minutes, and accelerated market deployment. The collaboration features Vodafone's enhanced service management (ESM) software code being exclusively licensed to ServiceNow for integration into their Telecom Service Operations Management.
ServiceNow (NYSE: NOW) and Devoteam have announced a multi-year strategic partnership to accelerate CRM modernization across Europe and Middle East. The collaboration combines ServiceNow's AI-powered Customer Service Management (CSM), Sales & Order Management (SOM), and Field Service Management (FSM) capabilities with Devoteam's AI-driven digital transformation services.
According to IDC, the CRM market in Europe, Middle East and Africa is projected to reach $39.24 billion by 2027. The partnership aims to deliver end-to-end solutions for business transformation, automating insights and optimizing customer journey within CRM frameworks.
Devoteam, recently awarded Elite Consulting & Implementation Partner of the Year and Customer Workflow Partner of the Year, has demonstrated success with mutual customers including St. Maclou, Husqvarna and Konica Minolta.
ServiceNow (NYSE: NOW) and Bradesco Foundation have partnered to modernize educational operations across Brazil through the ABC Project. The initiative has transformed digital services across 40 schools, serving 42,000 students and 1,500 educators with an annual investment of R$1.5 billion.
The implementation includes Conecta, a unified administrative portal, and FaBi, an AI-powered virtual assistant. Key achievements in the first five months include:
- Double increase in service requests with 12x faster resolution time
- Processing of 30,000+ tickets
- Reduction in purchasing process time from 72 hours to 30 minutes via SAP integration
- Real-time monitoring of 18,000+ devices
The platform serves 4,000+ employees across Brazil, with plans to expand AI capabilities for continued innovation in educational management.
ServiceNow (NYSE: NOW) has been recognized as a Leader in the IDC MarketScape: Worldwide Cloud-Enabled Facility Management Applications 2024-2025 Vendor Assessment. The recognition highlights ServiceNow's Workplace Service Delivery (WSD) and Enterprise Asset Management (EAM) solutions, which provide comprehensive facility management capabilities on a unified platform.
The report emphasizes ServiceNow's strong AI foundation, dating back to its Virtual Agent introduction in 2017. The company's facilities management solutions offer:
- 24/7 AI assistant and real-time technician management
- Streamlined operations for cost reduction
- Comprehensive asset lifecycle management
- Intelligent building integrations and automation
- Enhanced workplace experiences through self-service features
3CLogic and ServiceNow (NYSE: NOW) have expanded their partnership to launch an AI-powered unified contact center solution. The integration combines ServiceNow's CRM products with 3CLogic's Customer Experience platform, featuring native voice controls, intelligent routing, and real-time insights.
Key features include:
- Single agent experience with Native Voice Controls embedded in Customer Service Management Workspace
- Real-Time Transcription integration with AI-powered summaries and resolution notes
- Unified routing system for both digital and voice interactions
The solution aims to streamline self-service operations, reduce operational costs, and enhance agent efficiency. According to Flexential's VP of Service Support, the integration has significantly accelerated caller identification and authorization processes. The enhancements will roll out throughout 2025, starting in spring, with capabilities being showcased at ServiceNow's Knowledge 2025 event in Las Vegas this May.
ServiceNow (NYSE: NOW) has announced a definitive agreement to acquire Logik.ai, a leader in AI-powered Configure, Price, Quote (CPQ) solutions. The acquisition aims to enhance ServiceNow's CRM capabilities and accelerate its Sales and Order Management (SOM) momentum.
Logik.ai's technology addresses common sales process inefficiencies through an advanced AI-powered rules engine that streamlines complex product configurations, pricing, and quoting. The solution currently serves brands like Keysight, Oldcastle Infrastructure, Lamons, and CORT, integrating with nearly 50 technology partners.
The acquisition will integrate with ServiceNow's Customer Service Management and SOM solutions, building on the company's recently announced Yokohama platform release. This platform includes features like self-service commerce portals, CCaaS integrations, and AI agents for CRM use cases.
ServiceNow (NYSE: NOW) has scheduled the release of its first quarter 2025 financial results for Wednesday, April 23, 2025, after market close. The company will host a conference call and live webcast at 2 p.m. Pacific Time (21:00 GMT) on the same day to discuss the financial results.
Interested participants can join via phone using (888) 330-2455 (North America) or (240) 789-2717 (International) with passcode 8135305. The webcast will be available through the investor relations section, with an audio replay accessible for 30 days following the event.
Cognizant (CTSH) has partnered with ServiceNow (NOW) to launch an AI-powered dispute management solution specifically designed for mid-market banks in North America. The Business Process as a Service (BPaaS) offering aims to streamline dispute resolution processes and enhance customer satisfaction.
The solution addresses key challenges faced by mid-market banks, including fragmented systems, operational inefficiencies, customer dissatisfaction, chargeback losses, and regulatory compliance. It features:
- Multi-channel dispute intake (mobile, web, CRM systems)
- Customer sentiment analysis
- Automated workflows and Straight-Through Processing
- Workflow data fabric for Business Intelligence
- Workload prediction analytics
- Automated communication frameworks
TDECU's CIO Ashish Chopra endorsed the solution, highlighting its potential impact on the financial services industry.
