Servicenow Inc Stock Price, News & Analysis

ServiceNow (NYSE: NOW) has announced agentic workforce management, a groundbreaking extension of its AI agent orchestration platform. This innovation enables seamless collaboration between employees and AI agents to deliver business outcomes while maintaining human oversight.

The company's initial agentic workforces focus on IT operations, customer support, security, and software deployment. Early results show impressive metrics: 97% automation of software provisioning requests, 40% reduction in service desk volume, and 85% autonomous resolution of routine IT support requests. In customer support, the system achieves 80% resolution of complex cases with 50% faster resolution times.

The platform includes comprehensive management tools and integrates with ServiceNow AI Control Tower for governance, compliance, and ethical oversight.

ServiceNow (NYSE: NOW) reported exceptional Q2 2025 financial results, surpassing guidance across all metrics. The company achieved subscription revenues of $3,113 million, representing 22.5% year-over-year growth. Total revenues reached $3,215 million, with current remaining performance obligations (cRPO) of $10.92 billion, up 24.5% year-over-year.

The company demonstrated strong customer growth with 89 transactions over $1 million in net new annual contract value, and 528 customers with more than $5 million in ACV, representing 19.5% year-over-year growth. ServiceNow expanded its AI capabilities through strategic partnerships with AWS, NVIDIA, and Cisco, while also acquiring data.world to enhance its data governance platform.

For Q3 2025, ServiceNow expects subscription revenues between $3,260-$3,265 million, representing 20-20.5% year-over-year growth. The company maintains a strong full-year 2025 outlook with subscription revenues projected at $12,775-$12,795 million.

ServiceNow (NYSE: NOW) has announced a strategic partnership with CapZone Impact Investments LLC to develop next-generation digital solutions for mission-critical manufacturing facilities. The initiative will begin in Mobile, Alabama, focusing on transforming legacy shipbuilding and strengthening U.S. naval operations.

The partnership combines ServiceNow's AI Platform and enterprise solutions with CapZone's Opportunity Zone investment expertise. The collaboration aims to modernize the Mobile Naval Yard into a state-of-the-art digital facility, implementing Industry 4.0 initiatives and improving supply chain visibility. CapZone's United Submarine Alliance (USA) Fund, launched in 2024 in partnership with the U.S. Navy, will introduce "Anything-As-A-Service" capabilities in Mobile.

ServiceNow (NYSE: NOW) has announced a strategic partnership with Ferrari's Hypercar team as their Official Partner following Ferrari's victory at the World Endurance Championship. ServiceNow's AI Platform is powering Ferrari's global operations and real-time race operations, connecting over 25,000 employees, dealers, suppliers, and contractors through the One Digital Portal.

The partnership, which began in 2019, includes a custom application built on ServiceNow for the Ferrari Hypercar team to track car issues, manage component testing, and ensure validation traceability. The platform also serves Ferrari's global dealer network across 180 locations in more than 60 countries, streamlining case management and operational transparency across Racing, Sports Car, and Lifestyle divisions.

ServiceNow (NYSE: NOW) has scheduled its second quarter 2025 financial results announcement for July 23, 2025, after market close. The company will host a conference call and webcast at 2 p.m. Pacific Time on the same day.

Participants can join via phone using the numbers (888) 330-2455 (North America) or (240) 789-2717 (International) with passcode 8135305. A live webcast will be available, and an audio replay will be accessible for 30 days following the call.

ServiceNow (NOW) and Amazon Web Services (AWS) have announced a groundbreaking bi-directional data integration and automated workflow orchestration solution at Knowledge 2025. The solution, part of ServiceNow's Workflow Data Network ecosystem, enables customers to unify enterprise data and leverage AWS analytics in real-time.

Key features include: zero copy connector integration between Amazon Redshift and ServiceNow, ability to trigger automated ServiceNow workflows based on AWS-derived insights, and seamless enterprise data unification. The integration enables organizations to combine AWS Cloud capabilities with the ServiceNow AI Platform, facilitating advanced analytics, machine learning, and automated workflow orchestration.

The partnership addresses critical data silo challenges across IT, operations, and customer service, creating a unified digital backbone for modern enterprises. The solution will be available soon, with early access options for interested businesses.

ServiceNow (NOW) has unveiled AI agents for Security and Risk solutions at Knowledge 2025, marking a shift towards autonomous enterprise security. The company announced key partnerships with Microsoft and Cisco to enhance AI-driven security capabilities. The new offering includes:

• AI Control Tower capabilities for AI inventory and compliance management
• Digital Operational Resilience Management (DORM) solution
• Enhanced vulnerability management with exposure management workflows
• Expanded threat intelligence platform with security case management

These innovations aim to transform reactive defense into autonomous resilience, helping organizations manage security, risk, and compliance more effectively. The solutions are designed to address the challenges of overwhelmed cybersecurity teams and delayed threat detection, leveraging ServiceNow's expertise in orchestrating complex processes at scale.

ServiceNow (NOW) unveiled groundbreaking autonomous IT capabilities powered by agentic AI at Knowledge 2025. The company aims to achieve zero downtime, zero outages, and zero service desk incidents through AI-powered autonomy. The announcement includes new AI agents across multiple IT services including ITSM, ITOM, ITAM, and SPM, along with enhanced Operational Technology (OT) and Digital End-User Experience (DEX) capabilities. The ServiceNow AI Platform serves as a central system of action, enabling AI agents to execute tasks autonomously while maintaining control and governance. According to IDC, 65% of organizations will leverage AI for immediate business value through AI-driven assistants by late 2026. The platform integrates third-party data, intelligent agents, and dynamic workflows, transforming IT from a reactive support function into a strategic driver of growth and transformation.

ServiceNow (NYSE: NOW) unveiled new Workflow Data Fabric capabilities at Knowledge 2025, introducing the Workflow Data Network - an ecosystem designed to power AI agents and workflows with real-time intelligence. The network includes partnerships with major tech companies like Adobe, AWS, Microsoft, and Oracle, featuring over 100 integrations across various data sources.

The company also announced its intent to acquire data.world, a leader in enterprise data cataloging and governance, to enhance AI agent understanding and data intelligence. This acquisition aims to help organizations govern and orchestrate their entire data lifecycle from a single platform.

The initiative addresses a critical challenge highlighted by Gartner, which predicts that through 2026, organizations will abandon 60% of AI projects due to lack of AI-ready data. The Workflow Data Network provides secure, flexible access to data through Zero Copy connectors to major platforms, enabling enhanced governance while reducing operational costs.