Welcome to our dedicated page for Nice news (Ticker: NICE), a resource for investors and traders seeking the latest updates and insights on Nice stock.
NICE Ltd. reports developments as a foreign issuer and enterprise software company focused on AI-powered cloud platforms for customer engagement and financial crime and compliance. News commonly covers CXone and CXone Mpower deployments, NiCE Cognigy conversational and agentic AI capabilities, and NICE Actimize fraud prevention, anti-money-laundering, risk management, and regulatory compliance solutions.
Company updates also include cloud revenue and AI ARR trends, share repurchase activity, product integrations with enterprise workflow and industry systems, customer deployments across banking, healthcare, broadband, IT services, and other sectors, analyst recognitions, fraud research, conferences, and shareholder meeting materials tied to its ordinary shares and American depositary receipts.
NICE (Nasdaq: NICE) announced that U.K. omnichannel technology retailer Currys is using the NICE CXone platform to unify customer interactions across voice, email and social channels, from purchase through ownership and support. Working with partner Concentrix, Currys centralized its cloud engagement environment and embedded analytics across the customer journey.
According to NICE, CXone now supports hundreds of advisors in the U.K., South Africa and India, handling nearly 6 million interactions annually. Reported outcomes include first contact resolution near 80%, a contact-to-order ratio of 0.18, a six-point NPS increase for the main business, roughly halved complaints in one area, and an NPS gain of more than 20 points.
NiCE (Nasdaq: NICE) released its 2025 Environmental, Social, and Governance (ESG) Report, prepared with reference to the GRI 2021 Standards, outlining progress in innovation, sustainability, and governance.
In 2025, NiCE expanded responsible AI capabilities and strengthened its enterprise AI position through the acquisition of NiCE Cognigy, a market-leading agentic AI platform. The company reinvested 14% of revenue in R&D, supported by more than 3,500 R&D professionals. According to NiCE, Scope 1 and location-based Scope 2 greenhouse gas emissions fell 23% year over year, helped by migrating one data center to the cloud. The company reported 100% employee ethics training compliance, launched multiple leadership development programs, logged over 40,000 volunteer hours, and donated approximately $960,000 to global nonprofit initiatives.
Concentrix (NASDAQ: CNXC) and its client Currys, the U.K.'s leading omnichannel technology retailer, won the NiCE 2026 International CX Excellence Award for Excellence in Engagement Orchestration (EMEA), recognizing their tech-powered customer experience transformation using NiCE CXone.
According to Concentrix, the solution modernized Currys' engagement ecosystem across the full customer lifecycle, unifying nearly six million annual interactions into actionable insights and delivering double-digit gains in satisfaction metrics including Net Promoter Score. The award also underscores Concentrix's strategic relationship with NiCE (NASDAQ: NICE), which recently granted Concentrix Platinum status in its 360 Partner Program.
NiCE (NASDAQ: NICE) reported second-quarter 2026 revenue of $782.3 million, up 7.6% year over year, driven by cloud revenue of $609.0 million, up 12.6%. International revenue grew 22% year over year, and management said total revenue exceeded the high end of guidance.
GAAP operating income was $104.0 million (13.3% margin) and GAAP diluted EPS was $1.40. Non-GAAP operating income was $198.0 million (25.3% margin) and non-GAAP diluted EPS was $2.70, at the high end of guidance. AI annual recurring revenue reached $362 million, about 15% of cloud revenue. Operating cash flow was $122.7 million; NiCE ended the quarter with $354.7 million in cash, cash equivalents and short-term investments and no debt, after using $58.0 million for share repurchases.
For third-quarter 2026, NiCE expects non-GAAP revenue of $780–$790 million and non-GAAP EPS of $2.73–$2.83. For full-year 2026, NiCE reiterated non-GAAP revenue guidance of $3.17–$3.19 billion, raised non-GAAP EPS guidance to $11.06–$11.26, and continues to expect 13–15% cloud revenue growth.
NiCE (Nasdaq: NICE) introduced NiCE Witness, an AI governance solution for public safety, at APCO 2026. The platform creates an impartial, cross-vendor, time-aligned record of AI activity, human actions, and incident outcomes from the first emergency call through dispatch, response, and final review.
Working with NiCE Inform and NiCE Inform AI, NiCE Witness helps agencies reconstruct incidents, evaluate AI and personnel performance against policies and standards, and preserve independent, auditable, and defensible records of AI-assisted decisions across mission-critical workflows such as call triage, language translation, dispatch support, threat assessment, and records management.
PCI Pal (LON: PCIP) has been named a Strategic DEVone Partner in the NiCE CXexchange, NiCE’s curated marketplace of technology partners. The designation reflects deep integration with the NiCE CXone platform, allowing organizations to accept secure, compliant payments natively across voice and digital channels.
According to PCI Pal, the integrated solutions support both live-agent and AI-powered customer interactions via a single, consistent payment experience, help protect environments from exposure to sensitive payment data, and offer a pre-integrated, NiCE-vetted solution already used by brands in government, financial services, retail, and healthcare.
NICE (NASDAQ: NICE) announced that its NICE Actimize business was recognized by research firm Celent as a Luminary in the 2026 “Know Your Customer Systems: Adverse Media Screening Technology Capabilities Matrix” report, which evaluated 25 KYC/adverse media providers on technology, functionality, and market presence.
Celent highlighted NICE Actimize’s use of generative and agentic AI for article‑level summaries, commentary, risk scoring, sentiment, and relevancy, along with real‑time sentiment analysis and aggregation of multiple third‑party data sources to support adverse media screening in KYC and AML programs.
NiCE (Nasdaq: NICE) and RingCentral (NYSE: RNG) announced an expanded, fully bi-directional strategic partnership. Under a new multi-year agreement, NiCE will resell RingCentral’s unified communications as a service (UCaaS) solution, RingEX. The companies also extended their long-standing agreement to market and sell RingCentral Contact Center, powered by NiCE CXone, for an additional year.
According to the companies, the partnership now combines RingCentral’s UCaaS with NiCE’s enterprise-grade CXone and CX AI, powered by NiCE Cognigy, into a deeply integrated UCaaS and CCaaS offering. The joint solution is available immediately and is aimed at organizations seeking a single, AI-enabled platform for customer experience and employee communications.
NiCE (Nasdaq: NICE) will release its second quarter 2026 financial results on Wednesday, August 5, 2026, before the opening of the NASDAQ Stock Exchange.
On the same day, NiCE’s management will host a results teleconference at 8:30 AM Eastern, 1:30 PM UK, and 3:30 PM Israel, with live webcast and dial-in registration available via the company’s Investor Relations Events page.
NICE (NASDAQ: NICE) reported that Banco do Brasil is piloting NiCE Copilot, embedded in the unified NiCE CXone AI platform, to support relationship managers and banking assistants. The agentic AI solution centralizes customer service functions in a single workspace, automatically summarizing interactions, surfacing history and insights, and analyzing sentiment in real time.
According to NICE, Banco do Brasil aims to scale personalized, compliant service for over 90 million customers by improving productivity, reducing rework, and standardizing interaction summaries for governance and regulatory support. The initiative extends an existing innovation partnership that previously integrated WhatsApp into NiCE CXone in 2025.