Welcome to our dedicated page for Nice news (Ticker: NICE), a resource for investors and traders seeking the latest updates and insights on Nice stock.
NICE Ltd, branded as NiCE and listed on Nasdaq under the symbol NICE, regularly publishes news that highlights its role in AI-powered customer experience and compliance-focused software. Company announcements and related SEC Form 6-K filings cover topics such as product launches, regional cloud deployments, strategic partnerships, acquisitions, financial results, and industry recognition.
Investors and observers following NICE news can see updates on the CXone and CXone Mpower platforms, which the company describes as CX AI and contact center-as-a-service solutions. Recent press releases have detailed deployments of CXone on sovereign cloud environments for regulated sectors, the launch of a dedicated CXone Mpower instance in South Africa with local data residency, and the integration of additional AI capabilities through the acquisition of Cognigy and partnerships with firms such as Afiniti.
NICE’s news flow also includes financial communications, including quarterly earnings releases furnished on Form 6-K that discuss cloud revenue trends, AI-related annual recurring revenue, and updated guidance. In addition, the company announces participation in investor conferences, capital markets events, and the appointment of senior executives, reflecting its corporate and governance developments.
For those tracking the evolution of AI in customer experience, NICE news provides insight into how the company is expanding its CX AI ecosystem, forming alliances with technology and communications providers, and addressing data sovereignty and compliance requirements in regions such as Europe and Africa. Regular updates on awards and analyst assessments, including recognition in IDC MarketScape evaluations, further illustrate how the company positions its platforms within the contact center and customer engagement market.
NiCE (Nasdaq: NICE) announced that AOK Bayern has deployed NiCE CXone on the EU Sovereign Cloud, modernizing contact-center services for more than 4.5 million insured members across Bavaria.
The migration, the first cloud move by a German public health insurer, replaces legacy on-premises systems with a unified, AI-powered platform that integrates voice, chat, email, co-browsing and NiCE Cognigy’s AI Phone Agent, serves agents at 225 sites, and keeps customer data within the EU to meet strict data residency and compliance requirements.
NICE Actimize (NASDAQ: NICE) was named a Leader in Enterprise Fraud Management solutions in Asia Pacific in Forrester Research’s "The Forrester Wave™: Enterprise Fraud Management Solutions In Asia Pacific, Q4 2025" report.
The company received the highest possible scores across seven current-offering criteria, including new-account/digital channel fraud management, analyst investigations, and model explainability and governance. Forrester highlighted features such as no-code visual authoring, traceable logic, score decomposition, version control, audit trails, and regulator-ready summaries. NICE Actimize emphasized its continued investment and roadmap for the Asia Pacific market and promotes its IFM platform and Pervasive AI for real-time fraud prevention.
NiCE (Nasdaq: NICE) announced on December 10, 2025 the launch and general availability of CXone Mpower on a dedicated, locally hosted instance in South Africa.
The platform is live with redundant data centers in Cape Town and Johannesburg, keeps core CXone Mpower applications and customer data resident in South Africa, and includes regional telecommunications investment to keep voice traffic local for lower latency and improved call quality. The offering targets financial institutions, regulated industries, large enterprises and BPOs and brings agentic AI capabilities after NiCE's acquisition of Cognigy to enable automated and agent-assisted conversations, workforce augmentation, and end-to-end journey orchestration across Africa.
NiCE (Nasdaq: NICE) released its 2024 Governance (ESG) Report, reporting measurable progress in sustainability, governance, and people-focused innovation. Key 2024 metrics include an 8-point EcoVadis rating increase (Bronze), an 11% reduction in Scope 1 and 2 greenhouse gas intensity (location-based), and the start of migrating an Israeli data center to the cloud to support decarbonization. The company reported 100% employee ethics training compliance, reinvested 14% of revenue into R&D with 3,300+ R&D professionals, and logged >40,000 volunteer hours plus <$900,000 in community donations.
The report follows GRI 2021 standards and notes strengthened board-level ESG oversight in 2025.
Afiniti announced its patented AI Pairing solution is now available on the NiCE CXexchange following onboarding to the NiCE DEVone Ecosystem on December 3, 2025. The integration layers Afiniti’s real-time pairing engine into CXone Mpower workflows to match customers with the best available agent using contextual and behavioral data without retraining agents or changing routing strategies. The companies plan joint marketing, co-selling, and solution enablement via NiCE Seller Central and CXone Mpower’s global commercial teams. The listing is available on the CXexchange Marketplace.
NiCE (Nasdaq: NICE) said CFO Beth Gaspich will appear in fireside chats at two investor conferences: the UBS Global Technology and AI Conference on December 2, 2025 at 2:55 PM ET and the Nasdaq Investor Conference in association with Morgan Stanley on December 10, 2025 at 10:30 AM ET.
A live webcast and replay will be available on the company’s Investor Relations website at https://www.nice.com/company/investors/upcoming-event.
NiCE (Nasdaq: NICE) was named a Leader in the IDC MarketScape European Contact Center-as-a-Service Vendor Assessment 2025 (doc #EUR153005525, October 2025). The recognition cites NiCE's CXone Mpower CX AI platform for unifying conversational and agentic AI, omnichannel orchestration, multi-lingual Gen AI capabilities, and data sovereignty.
NiCE highlighted recent milestones including the acquisition of Cognigy to strengthen conversational AI and a confirmed deployment with the UK Department for Work and Pensions (DWP) in a UK-sovereign environment. IDC noted suitability for regulated industries and large European enterprises seeking secure, consolidated CX solutions.
NiCE (Nasdaq: NICE) appointed Arun Chandra as Chief Operating Officer, effective December 1, 2025, to lead a newly formed Global Customer Operations division.
Chandra joins from The Walt Disney Company where he modernized customer experience for its $24 billion streaming business serving more than 195 million subscribers, and brings prior leadership experience at Meta and HPE. He will report to CEO Scott Russell and join the Executive Leadership Team, overseeing Partners, CX Customer Success & Services, Marketing, Global Business Operations, IT, and Corporate Security.
The appointment is positioned to advance NiCE’s AI-first customer experience strategy and scale global operations.
NiCE (NASDAQ: NICE) reported third-quarter 2025 results and raised full-year guidance on November 13, 2025. Total revenue was $732.0 million, up 6% year over year, and cloud revenue was $562.9 million, up 13% year over year. GAAP operating income rose 14% to $160.8 million and net income rose 20% to $144.9 million. GAAP diluted EPS was $2.29, up 23%.
AI ARR accelerated 49% YoY (43% excluding Cognigy). The company completed the acquisition of Cognigy and said AI features were included in every new seven‑figure CX deal. NiCE raised full-year 2025 non-GAAP revenue guidance to $2,932M–$2,946M and non-GAAP EPS guidance to $12.18–$12.32.
NiCE (Nasdaq: NICE) will webcast its Capital Markets Day on Monday, November 17, 2025 at 9:00 a.m. ET, live from New York City.
The webcast will be available on the company investor relations site at www.nice.com/company/investors/upcoming-event, and a replay will be posted after the event.
Presentations will cover the company’s long-term strategy, the CX Innovation Roadmap with Cognigy, and a financial overview and mid-term outlook.
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