Welcome to our dedicated page for Nice news (Ticker: NICE), a resource for investors and traders seeking the latest updates and insights on Nice stock.
Nice Ltd (NICE) delivers enterprise software solutions that power customer experience optimization and financial crime prevention for global organizations. This dedicated news hub provides investors and industry professionals with timely updates on corporate developments, strategic initiatives, and market positioning.
Key resources include: earnings announcements detailing cloud solution adoption trends, product launch updates for AI-driven engagement tools, partnership expansions in compliance technologies, and regulatory filings impacting financial crime detection markets. Our curated feed ensures efficient tracking of both customer experience innovation and risk management advancements.
Visitors gain: consolidated access to NICE's financial communications, operational milestones in contact center AI development, and compliance solution enhancements. The archive serves as a strategic tool for assessing the company's performance across its dual focus areas of experience optimization and security-focused enterprise software.
Bookmark this page for streamlined monitoring of NICE's progress in transforming customer engagement through analytics while strengthening financial system integrity via advanced compliance tools.
NICE (Nasdaq: NICE) has been recognized as a Leader in the 2025 Aragon Research Globe™ for AI Agent Platforms in the Intelligent Contact Center report. The company's CXone Mpower AI platform was highlighted for its ability to orchestrate customer service workflows, agents, and knowledge at scale.
The report specifically noted NICE's recent introduction of CXone Mpower Orchestrator, a solution that uses AI to proactively analyze, optimize, and automate customer-service workflows across front-office care and back-office operations, reducing costs and accelerating resolution times. Aragon Research also acknowledged NICE's global partner ecosystem as a key strength, emphasizing its customer-inspired partnerships focused on delivering scalable outcomes.
The evaluation included 21 providers in the market, with NICE standing out for its ability to automate complex workflows and deliver predictive, proactive, and personalized interactions.
NICE (Nasdaq: NICE) has been named a Leader in Contact Center as a Service (CCaaS) by Forrester Research in their Q2 2025 Wave™ report. The company's CXone Mpower platform received top recognition, achieving the highest scores in 17 criteria and ranking first in the Strategy category.
The platform stands out for having the broadest capability set in the industry, featuring leading CCaaS, workforce management, and analytics capabilities. NICE received perfect scores in important areas including Innovation, Agent Assist Tools, Agent Desktop & Workflow Automation, CRM/Back-End System Integration, Roadmap, and Scalability and Reliability.
According to Forrester, NICE is particularly suitable for brands seeking a proven solution with comprehensive capabilities and a strong success record. The company's significant market presence, strong revenue streams, and solid fiscal management position it well for continued leadership in innovation.
NICE Actimize (NASDAQ: NICE) has been named a Leader in Anti-Money Laundering solutions by Forrester Research in their Q2 2025 Wave™ report. The company achieved the highest possible scores across all ten criteria in the current offering category, including AI/ML based risk scoring, data integration, and watchlist management.
The company also excelled in the strategy category, receiving top scores in vision, adoption, pricing flexibility, and community criteria. Forrester highlighted NICE Actimize's strength in cloud migration and its innovative use of generative AI across all AML areas. The report specifically praised the company's intuitive data integration capabilities, powerful rules-based transaction risk scoring, and its catalog of built-in AI and ML risk-scoring models for transaction monitoring.
NICE Actimize (NASDAQ: NICE) has launched Xceed AI agents as part of its Xceed AI FRAML solutions, designed to enhance fraud detection and AML compliance. These AI agents function as collaborative partners, continuously learning and adapting to evolving threats in financial crime prevention.
The AI agents specialize in automating key workflows including alert triage, backlog categorization, and high-risk case summarization. They feature conversational adaptability and advanced clustering capabilities to improve analyst workflows and reduce false positives.
Key capabilities include:
- Transform FRAML with advanced machine learning
- Provide AI-driven alert optimization
- Drive collaborative AI investigations
- Reduce false positives through advanced segmentation
- Increase analyst productivity with CoPilot tools
NICE (Nasdaq: NICE) announced that the Hidalgo County Criminal District Attorney's Office has chosen NICE Justice, an AI-powered solution from NICE's Evidencentral platform, to modernize their evidence management system. The implementation aims to streamline case processing and enhance justice delivery in one of Texas's most populous counties, serving approximately one million residents.
The DA's office, handling 24,000 to 30,000 criminal cases annually, currently receives evidence from over 25 law enforcement agencies in various formats, primarily through physical media. NICE Justice will provide a unified, cloud-based portal for evidence submission, featuring AI-powered capabilities including object detection, automated case building, video/audio transcription, translation, and analytics.
The solution addresses key challenges by eliminating manual evidence handling, automating discovery sharing with defense attorneys, and providing integrated tools for trial preparation. District Attorney Terry Palacios emphasized that this digital transformation will help manage growing evidence intake more efficiently while protecting defendants' due process rights.
NICE Actimize (NASDAQ: NICE) has unveiled the next generation of X-Sight ActOne, featuring new Agentic AI capabilities designed to transform fraud and financial crime prevention programs. The platform integrates advanced Machine Learning, Natural Language Processing, and Generative AI to automate financial crime prevention workflows.
The enhanced platform's InvestigateAI component demonstrates a 50% reduction in investigation time by understanding institutional policies, recognizing investigation context, and determining relevant data sources. Key features include autonomous investigation planning, real-time data integration, and continuous learning capabilities.
The system maintains transparency through explainable AI insights and actions, ensuring confidence for analysts and auditors. It leverages access to billions of daily financial transactions and global insights on confirmed fraud, money laundering, and trading misconduct, while maintaining compliance with data privacy regulations through robust security measures.
NICE Actimize (NASDAQ: NICE) has released its '2025 EMEA Financial Fraud Trends' report, developed with Chartis Research, highlighting critical fraud trends across Europe, Middle East, and Africa. The survey of 90 fraud professionals reveals significant insights into emerging threats and technological solutions.
Key findings show that social engineering leads fraud typologies, with scams affecting 100% of UK institutions compared to 64% in other EMEA regions. Account takeover (66%), phishing (72%), and bot attacks (66%) remain significant threats. First-party fraud shows concerning trends with money mules (61%) and identity theft (54%) having major impacts.
The report emphasizes that technological advancement, particularly network analytics, machine learning, and Generative AI, will be important in fraud detection over the next 12-18 months. Consumer reimbursement obligations and fraud liability shifts are identified as key policy drivers affecting fraud prevention strategies.
NICE (Nasdaq: NICE) and Deloitte Digital have announced a strategic alliance aimed at transforming customer service through AI and automation. The partnership focuses on implementing end-to-end AI-powered service solutions to enhance customer experience workflows.
The collaboration leverages NICE's CXone Mpower platform, an AI-powered solution designed to manage complex operations with enhanced precision and scale. The platform enables businesses to control and customize their customer service workflow with brand-specific guardrails.
Deloitte Digital will contribute its industry expertise to implement NICE's product portfolio, offering comprehensive services from strategy development to daily operations. The alliance aims to help organizations create more personalized and proactive customer interactions while boosting productivity through cost-effective solutions.
NICE (Nasdaq: NICE) has been awarded the Overall Best of Enterprise Connect and Best Innovation in Customer Experience at Enterprise Connect 2025 for its CXone Mpower Orchestrator. This innovative solution is the first comprehensive end-to-end AI automation platform for customer service that unifies virtual agents, live agents, and back-office workflows.
The CXone Mpower Orchestrator, built natively on the CXone Mpower platform, integrates AI-driven insights, third-party applications, and enterprise-wide workflows into a unified framework. Unlike traditional tools, it dynamically analyzes, predicts, and optimizes processes across the entire service ecosystem, enabling businesses to personalize workflows and forecast automation, satisfaction, and process improvements.
The solution specifically addresses the challenge of siloed operations in customer service, providing clarity and control of workflows across multiple channels and organizational boundaries.
NICE (Nasdaq: NICE) has been recognized as a Leader in the 2024 IDC MarketScape Worldwide Conversational Intelligence and Analytics Vendor Assessment, among 16 evaluated vendors. The recognition highlights NICE's CXone Mpower platform, which consolidates conversational intelligence and analytics into a single, AI-powered solution.
The IDC MarketScape report recommends NICE for organizations seeking a conversational analytics vendor with contact center, knowledge base, and customer self-service capabilities. The platform features over 1,000 pre-built CX AI models and is included in 97% of NICE's large enterprise deals over $1 million in ARR. The report emphasizes the platform's broad partner ecosystem and extensive vertical-specific AI model library, making it suitable for highly regulated industries.
