Nice Ltd Stock Price, News & Analysis

NICE (NASDAQ: NICE) has released its 2025 Fraud Insights Report, revealing significant trends in payment fraud patterns. The report shows that scams remain the dominant fraud method, accounting for 57% of attempted fraud transactions. Key findings include a 40% surge in international wire fraud attempts despite a 6% decline in total wire transaction value, and a 34% increase in Zelle fraud attempts alongside a 26% rise in Zelle transaction value.

The analysis found that 67% of all fraud is concentrated in just 7% of payments made to newly added payees. The report, developed using NICE Actimize's collective intelligence and Federated Learning, analyzed billions of banking transactions to identify emerging fraud patterns and strategic targeting of different payment types by fraudsters.

NICE (Nasdaq: NICE) has announced the winners of its 2025 International CX Excellence Awards at the Interactions International 2025 event in London. The awards recognize organizations across EMEA and APAC for their innovative use of NICE's AI-powered platform, CXone Mpower.

Eight organizations were honored across seven categories: Lloyd's Banking Group (AI Trailblazer), Halfords (Customer Service Automation), Carnival UK (CX Platform Use), IAG (Interaction Orchestration), Newcastle Strategic Solutions (Workforce Management), Openreach and 2degrees (President's and Judges' Choice), and TalkTalk (Overall CX Excellence).

NiCE (Nasdaq: NICE) announced that Staysure, the UK's leading travel insurance provider, has selected NiCE's AI-driven platform, CXone Mpower, to transform its customer service operations. The partnership aims to support Staysure's expansion goals to become Europe's largest travel insurer.

The CXone Mpower platform will enable Staysure to integrate multiple digital channels including WhatsApp, SMS, and chat alongside voice services. The platform's AI capabilities, including Copilot and Expert features, will provide real-time support to service teams and centralize the organization's knowledge base. The implementation will help accelerate agent training, reduce onboarding time, and enhance service quality through AI and automation.

Additionally, Staysure will utilize NiCE's AI-powered automation for Quality Management and sentiment analysis, enabling the review of 100% of customer interactions to gain insights into customer sentiment, call drivers, and service performance.

NiCE (Nasdaq: NICE) announced a strategic partnership with TalkTalk, one of the UK's largest connectivity providers, to implement its AI-powered customer service automation platform, CXone Mpower. The collaboration aims to streamline TalkTalk's customer service operations by consolidating multiple operating systems into a unified AI platform.

The implementation will enhance TalkTalk's customer service capabilities by providing front-line agents with intelligent automated writing tools and real-time relevant answers. The platform is designed to reduce manual interventions and enable faster response times and more accurate resolutions. This initiative is part of TalkTalk's broader strategy to simplify its operating platform and achieve its goal of becoming the UK's most recommended Wi-Fi provider.

NICE (Nasdaq: NICE) has launched NICE Inform AI, an advanced solution for Emergency Communications Centers (ECCs) that introduces AI-driven transcription and search capabilities. The system aims to enhance emergency response efficiency, improve staff retention, and address challenges like high telecommunicator turnover and data overload. Key features include automated incident reconstruction, quality assurance, real-time call transcription, and intelligent call categorization. The solution enables ECCs to quickly locate critical event communications, verify CAD incident coding accuracy, and facilitate internal investigations. NICE Inform AI builds upon the company's successful NICE Inform platform, which is currently used by over 3,000 public safety agencies worldwide. The technology will be demonstrated at the NENA 2025 Conference & Expo in Long Beach, CA.

NICE (NASDAQ: NICE) announced the winners of its 2025 CX Excellence Awards at Interactions 2025, recognizing 15 organizations across seven categories for their innovative use of CXone Mpower AI platform. Winners include major companies like Hyatt, PayPal, KeyBank, and Kaiser, who demonstrated exceptional results in AI implementation, customer service automation, and workforce management. The awards highlighted organizations that successfully leveraged AI technology to transform customer experience, streamline operations, and achieve measurable business outcomes. Categories included AI Trailblazer of the Year, Excellent CX Platform Use, Interaction Orchestration, Workforce Management, Customer Service Automation, President's and Judges' Choice, and Overall CX Excellence.

NICE (NASDAQ: NICE) announced the winners of its Elite Partners of the Year awards at Interactions 2025 in Las Vegas, recognizing key partners who contributed to expanding CXone Mpower's global adoption. The awards span multiple categories including Accenture for Top Global System Integrator, Telarus for Top Technology Solution Distributor, and Verizon for Top Carrier Communication Partner. Regional winners include Betta for CALA, Bell Canada for Canada, and Deloitte GPS for Public Sector. Additional winners were Amplix (Top Trusted Advisor), Surfly (Top DEVone Partner), Tech Mahindra (Top Certified Implementation Partner), and AWS (Top Technology Partner). These partners were selected based on their expertise, certifications, and ability to deliver value to customers in advancing AI-driven customer service automation.

NICE (NASDAQ: NICE) launches a global marketing campaign featuring actress Kristen Bell, positioning her as the 'Nicest Person in the World' to showcase their AI-powered solutions. The campaign, announced by CEO Scott Russell, demonstrates NICE's vision of creating AI experiences that are proactive, human-centered, and intuitive across customer service, safety, and financial integrity sectors. The initiative includes a four-part video series highlighting NICE's ability to predict and solve problems before they occur, featuring Bell as a role model for teaching AI to be more human. The campaign emphasizes three key pillars: predictive AI capabilities, intelligent resolution across channels, and seamless end-to-end journeys. This marketing effort aligns with NICE's rebranded focus on delivering AI solutions that are warm, smart, and effortlessly helpful.

NICE announced an expanded strategic collaboration with AWS to accelerate AI-powered customer service automation solutions. The partnership integrates CXone Mpower platform with AWS services including Amazon Q, Amazon SageMaker, and Amazon Bedrock. Key features include Mpower Agents for instant AI agent creation, CXone Mpower Orchestrator for workflow automation, and Mpower Copilot for real-time AI guidance. The collaboration leverages NICE's customer service expertise and data with AWS's cloud infrastructure and AI capabilities to enable enterprise-wide automation, real-time decision making, and improved customer experience. The partnership aims to transform business operations across front, middle, and back office functions using AWS's Nova family of large language models.