N-able Issues Pledge on the Responsible Use of AI
N-able (NYSE: NABL), a global software company, announced its Pledge on the Responsible Use of AI, emphasizing consent, transparency, and context. The initiative aims to enhance partner data protection and intellectual property through ethical AI practices. The pledge highlights that consent is mandatory before engaging AI, and transparency in AI usage is prioritized, ensuring partners are informed. The strategy also focuses on the contextual use of AI, tailoring solutions to specific needs. N-able's AI implementation is designed to improve efficiency in partner interactions, resolution times, and system performance. Nicole Reineke, Director of AI Strategy, and Jimmy Puckett, CEO of SPINEN, underscore the importance of ethical AI and data sovereignty.
- N-able commits to ethical AI practices with a focus on consent, transparency, and context.
- The pledge aims to protect partner data and intellectual property.
- N-able's AI strategy is designed to improve efficiency in partner interactions and system performance.
- Nicole Reineke and Jimmy Puckett emphasize the importance of responsible AI usage and data sovereignty.
- N-able's proactive stance on data sovereignty is positively received by industry partners.
- The pledge may result in increased operational costs due to extensive oversight and implementation efforts.
- The commitment to obtaining consent before AI engagement could slow down processes, potentially affecting efficiency.
- Transparency and accountability measures might increase administrative overhead.
- The focus on narrowly tailoring AI solutions may limit the scalability of certain AI deployments.
Pledge underscores commitment to AI ethical best practices across the organization to help protect partners through the pillars of consent, transparency, and context
N-able Issues Pledge on the Responsible Use of AI (Photo: Business Wire)
The newly unveiled AI strategy outlined in the pledge is built on three pillars: consent, transparency, and context—and designed to foster user control and privacy, clear communication, and appropriate use. Specifically:
- Consent: Opt-in is our fundamental principle, and we ask for your consent before you engage with any AI in our products or services. Affirmative consent ensures we respect user preferences and privacy while mitigating risks associated with unauthorized data usage.
- Transparency: We prioritize accountability, education, and informed decision-making; and we’ll tell you when and how we’re using AI tools with your data. The more knowledge our partners have, the more confidence they’ll have to explore the possibilities of AI.
- Context: We strive to deliver maximum value and effectiveness through careful, efficient use of technology. This means we’ll continuously work to understand the unique challenges and requirements of each situation and narrowly tailor AI solutions to each use case.
“We believe that artificial intelligence will bring significant benefits and efficiency to our partners,” explained Nicole Reineke, N-able Distinguished Product Manager and Director of AI Strategy. “Yet, it demands a prudent balance of oversight to safeguard customer data and to clarify for data owners the uses and implications of these algorithms. At N-able, we are dedicated to unlocking AI's potential responsibly, ensuring transparency, and upholding the autonomy that our partners deserve concerning their data. It's crucial to bear in mind the 'artificial' in AI and build for human oversight to maintain an ethical approach, a commitment that signifies a major step in our journey."
"I believe that we are at a key transformational point in our industry,” shares Jimmy Puckett, CEO of SPINEN. "I expect amazing advances at speeds we have never seen before. As an industry, I believe we have invested great resources in protecting our data and our clients’ data from security breaches, and we must invest as much as or more in controlling how the data we manage is being used in AI. It is critical as MSPs that we have a full understanding of how and where both our data and our clients’ data are being used. We are thrilled to see N-able take such a proactive stance on data sovereignty —this is a great example of partnership. We are advising our SPINEN clients to only partner with companies that have a similar perspective.”
The pledge includes some helpful guidance on how MSPs can use AI to improve their efficiencies.
N-able is also implementing AI to maximize the efficiency of its operations, including partner interactions, resolution times, prediction of device behaviors, and system performance, as outlined in the pledge.
About N-able
N-able fuels IT services providers with powerful software solutions to monitor, manage, and secure their customers’ systems, data, and networks. Built on a scalable platform, we offer secure infrastructure and tools to simplify complex ecosystems, as well as resources to navigate evolving IT needs. We help partners excel at every stage of growth, protect their customers, and expand their offerings with an ever-increasing, flexible portfolio of integrations from leading technology providers. n-able.com
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Category: Company
View source version on businesswire.com: https://www.businesswire.com/news/home/20240618419583/en/
Media:
Karla Walls
Karla.walls@n-able.com
Source: N-able, Inc.
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