Maximus Awarded $263 Million Contract from Pennsylvania’s Department of Human Services to Provide Independent Enrollment Broker Services
Maximus (NYSE: MMS) has been awarded a five-year, $263 million contract by the Pennsylvania Department of Human Services to provide enhanced application and enrollment services for long-term services and supports. This contract extends Maximus's role as an independent enrollment broker, which it has held since 2016. The company will assist eligible Pennsylvania residents in receiving home and community-based services, focusing on seniors and people with disabilities.
Key aspects of the contract include:
- Streamlining the Medicaid waiver application process
- Implementing digital solutions to improve service efficiency
- Providing choice counseling for plan and provider selection
- Supporting applicants with appeals and grievances processes
Maximus has previously reduced the application process from 90 to 26 days and maintains a 98% customer satisfaction score.
Maximus (NYSE: MMS) ha ricevuto un contratto di cinque anni del valore di 263 milioni di dollari dal Dipartimento dei Servizi Umani della Pennsylvania per fornire servizi avanzati di applicazione e iscrizione per i servizi a lungo termine e i supporti. Questo contratto estende il ruolo di Maximus come broker di iscrizione indipendente, carica che detiene dal 2016. L'azienda assisterà i residenti idonei della Pennsylvania nella ricezione di servizi basati sulla comunità e a domicilio, concentrandosi su anziani e persone con disabilità.
Gli aspetti chiave del contratto includono:
- Semplificazione del processo di applicazione per la deroga Medicaid
- Implementazione di soluzioni digitali per migliorare l'efficienza dei servizi
- Fornitura di consulenza per la scelta del piano e del fornitore
- Supporto agli aspiranti durante i processi di appello e reclamo
Maximus ha precedentemente ridotto il processo di applicazione da 90 a 26 giorni e mantiene un punteggio di soddisfazione del cliente del 98%.
Maximus (NYSE: MMS) ha sido galardonado con un contrato de cinco años por valor de 263 millones de dólares por el Departamento de Servicios Humanos de Pennsylvania para proporcionar servicios avanzados de solicitud e inscripción para servicios y apoyos a largo plazo. Este contrato amplía el papel de Maximus como corredor de inscripción independiente, función que ha mantenido desde 2016. La empresa asistirá a los residentes elegibles de Pennsylvania en la recepción de servicios basados en la comunidad y en el hogar, enfocándose en personas mayores y discapacitadas.
Los aspectos clave del contrato incluyen:
- Optimización del proceso de solicitud de exención de Medicaid
- Implementación de soluciones digitales para mejorar la eficiencia del servicio
- Proporcionar asesoramiento sobre la selección de planes y proveedores
- Apoyo a los solicitantes en los procesos de apelaciones y quejas
Maximus ha reducido previamente el proceso de solicitud de 90 a 26 días y mantiene un puntaje de satisfacción del cliente del 98%.
Maximus (NYSE: MMS)는 펜실베이니아 인간 서비스 부서로부터 5년간 2억 6천3백만 달러 규모의 계약을 체결하여 장기 서비스 및 지원을 위한 향상된 신청 및 등록 서비스를 제공하게 되었습니다. 이 계약은 Maximus가 2016년부터 유지해 온 독립 등록 중개인으로서의 역할을 확대합니다. 이 회사는 자격을 갖춘 펜실베이니아 주민들이 노인과 장애인을 중심으로 커뮤니티 기반 및 가정 중심 서비스를 받을 수 있도록 지원할 것입니다.
계약의 주요 사항은 다음과 같습니다:
- 메디케이드 면제 신청 프로세스 간소화
- 서비스 효율성을 높이기 위한 디지털 솔루션 구현
- 계획 및 제공자 선택에 대한 선택 상담 제공
- 신청자를 위한 항소 및 불만 처리 지원
Maximus는 이전에 신청 프로세스를 90일에서 26일로 단축했으며, 고객 만족도 점수가 98%를 유지하고 있습니다.
Maximus (NYSE: MMS) a obtenu un contrat de cinq ans d'une valeur de 263 millions de dollars du Département des Services Humains de Pennsylvanie pour fournir des services améliorés de demande et d'inscription pour des services et soutiens à long terme. Ce contrat prolonge le rôle de Maximus en tant que courtier d'inscription indépendant, rôle qu'il occupe depuis 2016. L'entreprise aidera les résidents éligibles de Pennsylvanie à accéder à des services basés sur la communauté et à domicile, en se concentrant sur les personnes âgées et les personnes handicapées.
Les aspects clés du contrat incluent :
- Rationalisation du processus de demande de dérogation Medicaid
- Mise en œuvre de solutions numériques pour améliorer l'efficacité des services
- Fourniture de conseils pour le choix du plan et du fournisseur
- Soutien aux demandeurs dans les procédures d'appel et de règlement des plaintes
Maximus a précédemment réduit le processus de demande de 90 à 26 jours et maintient un taux de satisfaction client de 98%.
Maximus (NYSE: MMS) wurde vom Pennsylvania Department of Human Services mit einem Fünfjahresvertrag über 263 Millionen Dollar beauftragt, um verbesserte Antrags- und Einschreibedienste für langfristige Dienstleistungen und Unterstützungen bereitzustellen. Dieser Vertrag erweitert die Rolle von Maximus als unabhängiger Einschreibebroker, die das Unternehmen seit 2016 innehat. Das Unternehmen wird berechtigte Bewohner Pennsylvanias dabei unterstützen, auf gemeindebasierte und häusliche Dienstleistungen zuzugreifen, wobei der Fokus auf Senioren und Menschen mit Behinderungen liegt.
Wesentliche Aspekte des Vertrags sind:
- Vereinfachung des Antragsverfahrens für die Medicaid-Ausnahme
- Implementierung digitaler Lösungen zur Verbesserung der Effizienz der Dienste
- Bereitstellung von Wahlberatung für die Auswahl von Plan und Anbieter
- Unterstützung der Antragsteller bei Berufungsverfahren und Beschwerdeprozessen
Maximus hat zuvor den Antragsprozess von 90 auf 26 Tage verkürzt und hält eine Kundenzufriedenheitsquote von 98%.
- Awarded a five-year, $263 million contract by Pennsylvania DHS
- Continuation and expansion of existing services since 2016
- Reduced Medicaid waiver application process from 90 to 26 days
- 98% customer satisfaction score
- Implementation of digital solutions to improve service efficiency
- None.
Insights
The
Notably, Maximus has demonstrated efficiency improvements, reducing the Medicaid waiver application process from 90 to 26 days. This operational excellence, coupled with a
This contract highlights a significant trend in healthcare policy: the shift towards home and community-based services (HCBS) for long-term care. Pennsylvania's investment in this area aligns with national efforts to reduce institutionalization and support aging-in-place initiatives. Maximus's role in facilitating this transition is crucial, as efficient enrollment processes can lead to better health outcomes and cost savings for the state.
The emphasis on person-centered approaches and choice counseling reflects evolving best practices in healthcare delivery. By implementing digital solutions and streamlining services, Maximus is contributing to the modernization of Medicaid services. This contract demonstrates the growing importance of technology and user experience in public health programs, a trend likely to continue across other states and healthcare sectors.
The renewal and expansion of Maximus's contract with Pennsylvania DHS signals strong market demand for efficient government services, particularly in healthcare enrollment. This trend is likely to persist as states seek to optimize their Medicaid programs and improve service delivery. Maximus's success in Pennsylvania could serve as a model for other states, potentially leading to new contract opportunities.
The company's focus on digital solutions and streamlined processes aligns with broader market trends towards digitalization in government services. This positioning could give Maximus a competitive edge in future bids. However, investors should also consider potential risks, such as increased competition in the government services sector and the cyclical nature of government contracts. Overall, this contract reinforces Maximus's strong market position and growth potential in the healthcare services niche.
Streamlined application and enrollment services assist residents seeking home and community based services
TYSONS, Va.--(BUSINESS WIRE)--
Maximus (NYSE: MMS), a leading employer and provider of government services worldwide, today announced it has been awarded a five-year,
“Pennsylvania has allocated significant resources toward aging-in-place solutions and supporting individuals with disabilities to live independently in their communities. We are proud of our partnership with the state to deliver timely and person-centered application and enrollment assistance,” said Ferdinand Morales, Senior Managing Director of Health Services, Maximus. “We look forward to continuing to enhance the applicant experience with empathy and compassion for each person’s unique circumstance.”
Under this contract, Maximus will continue to help seniors and people with disabilities navigate the Medicaid waiver application process — from the point of application to enrollment — to receive home and community based services. Maximus will conduct more case management through enhanced beneficiary support using a person-centered approach and offer choice counseling for plan and provider selection. The Company will also support applicants with appeals and grievances processes. In addition, Maximus will implement digital solutions for residents and their authorized caregivers, including through a website created to streamline services, reduce wait times, and provide easy-to-understand information.
Maximus previously expedited the complicated 13-step Medicaid waiver application and enrollment process, reducing it from 90 days to 26 days, helping older adults and people with disabilities get the care they need in the right care setting faster. Maximus’s impact is evident in the high customer satisfaction score, where 98 percent of waiver applicants are pleased with their experience and would recommend the process to a friend.
Maximus coordinates efforts between the Independent Enrollment Broker contract and the Enrollment Assistance Program, where it provides a similar set of services for members of the Health Choices system of care. Learn more about Maximus and its work in
About Maximus
As a leading strategic partner to governments across the globe, Maximus helps improve the delivery of public services amid complex technology, health, economic, environmental, and social challenges. With a deep understanding of program service delivery, acute insights that achieve operational excellence, and an extensive awareness of the needs of the people being served, our employees advance the critical missions of our partners. Maximus delivers innovative business process management, impactful consulting services, and technology solutions that provide improved outcomes for the public and higher levels of productivity and efficiency of government-sponsored programs. For more information, visit maximus.com.
View source version on businesswire.com: https://www.businesswire.com/news/home/20240828386339/en/
Investor Relations
James Francis
Jessica Batt
IR@maximus.com
Media & Public Relations
Eileen Cassidy Rivera
media@maximus.com
Source: Maximus
FAQ
What is the value and duration of the contract Maximus (MMS) received from Pennsylvania's Department of Human Services?
What services will Maximus (MMS) provide under the new Pennsylvania DHS contract?
How has Maximus (MMS) improved the Medicaid waiver application process in Pennsylvania?
What is the customer satisfaction rate for Maximus's (MMS) services in Pennsylvania?
