Mercury Insurance is Ready to Assist Georgia Policyholders Impacted by Hurricane Helene

Rhea-AI Summary

Mercury Insurance is prepared to assist policyholders in Georgia affected by Hurricane Helene. Customers can report damages and losses through the claims hotline at (800) 503-3724 or digitally at https://www.mercuryinsurance.com/claims/residence-claim.html. The company offers a user-friendly web-based app and telephone options for initiating claims, with dedicated adjusters ready to evaluate storm-related damages.

To expedite the claims process, policyholders should:

• Contact Mercury immediately to report losses
• Protect property from further damage
• Provide policy number and contact information
• Prepare a complete description of damage with photos
• Keep records of additional expenses if forced to leave home

Mercury also provides advice for post-hurricane cleanup at its resource center and encourages customers to review their policies annually with local agents.

Positive

• Mercury Insurance is prepared to assist Georgia policyholders affected by Hurricane Helene
• Multiple options available for reporting claims, including digital and telephone
• Dedicated claims adjusters ready to evaluate storm-related damages
• Comprehensive online resources and guidance for policyholders during the claims process

Negative

• None.

Policyholders can report claims anytime at (800) 503-3724 or via Mercury's automated digital experience

LOS ANGELES, Sept. 27, 2024 /PRNewswire/ -- Mercury Insurance is ready to assist policyholders who have been impacted by Hurricane Helene in Georgia. Customers can report damages and losses anytime through Mercury's claims hotline at (800) 503-3724 or digitally by visiting https://www.mercuryinsurance.com/claims/residence-claim.html.

"We recognize that the recovery process after a hurricane such as Helene can be a difficult and emotional time. However, the Mercury claims team is here for our Georgia customers impacted by the severe weather," says Bonnie Lee, Vice President, Property Claims at Mercury Insurance.

In the aftermath of the storm, impacted policyholders also have the option to initiate a claim seamlessly through Mercury's user-friendly web-based app or via telephone. Those choosing the digital route will be guided through a straightforward process using clear prompts. Mercury's dedicated claims adjusters stand ready to evaluate storm-related damages.

For homeowners seeking further guidance on the claims filing process, detailed information can be found at the company's online claims portal. Mercury policyholders should follow these steps to help expedite the process:

• Contact Mercury immediately to report your loss at 800-503-3724 or digitally by visiting https://www.mercuryinsurance.com/claims/residence-claim.html
• Take a moment to protect your vehicle from further damage (i.e., tarps on damaged roofs).
• Be prepared to provide your policy number.
• Provide all of your contact information so your adjuster can reach you. It's important that you provide all your phone numbers, even if temporary.
• Take account and be prepared to provide a complete description of your damage. Have photos of your damage ready to share with your assigned adjuster.
• If available, have any pre-loss photos/videos of your property or its contents ready to share with your adjuster. This will assist your adjuster with the damage evaluation process.
• Do not remove any debris or damaged property that may be related to your claim. Please note that if it is unsafe to keep any damaged personal items, take photos of the unsafe items for your adjuster to review as part of your claims, then properly discard unsafe items.
• Keep records and receipts for additional expenses that were incurred if you were forced to leave your home, and provide copies to your adjuster.

Mercury also provides advice for Georgians on how to begin cleaning up after a hurricane at its resource center: https://www.mercuryinsurance.com/resources/weather/.

Mercury Insurance encourages customers to review their homeowners and auto insurance policies with their local agents on a yearly basis to ensure they have the coverage they need.

Headquartered in Los Angeles, Mercury Insurance provides auto, homeowners and business insurance through nearly 4,100 employees and a network of more than 6,500 independent agents in 11 states.

About Mercury Insurance

Mercury Insurance (NYSE: MCY) is a multiple-line insurance carrier offering personal auto, homeowners, and renters insurance directly to consumers and through a network of independent agents in Arizona, California, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas and Virginia, as well as auto insurance in Florida. Mercury also writes business owners, business auto, landlord, commercial multi-peril and mechanical protection insurance in various states.

Since 1962, Mercury has provided customers with tremendous value for their insurance dollar by pairing ultra-competitive rates with excellent customer service. Mercury has earned "A" ratings from A.M. Best and Fitch, as well as "Best Auto Insurance Company" designations from Forbes and Insure.com. For more information visit www.MercuryInsurance.com or follow the company on Twitter or Facebook.

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SOURCE Mercury Insurance

FAQ

How can Georgia policyholders report claims for Hurricane Helene damage to Mercury Insurance (MCY)?

Georgia policyholders can report claims for Hurricane Helene damage to Mercury Insurance (MCY) by calling the claims hotline at (800) 503-3724 or visiting https://www.mercuryinsurance.com/claims/residence-claim.html to file digitally.

What steps should Mercury Insurance (MCY) policyholders take to expedite the Hurricane Helene claims process?

To expedite the Hurricane Helene claims process, Mercury Insurance (MCY) policyholders should: contact Mercury immediately, protect property from further damage, provide policy number and contact information, prepare a complete description of damage with photos, and keep records of additional expenses if forced to leave home.

Where can Mercury Insurance (MCY) customers find advice on post-Hurricane Helene cleanup in Georgia?

Mercury Insurance (MCY) customers can find advice on post-Hurricane Helene cleanup in Georgia at the company's resource center: https://www.mercuryinsurance.com/resources/weather/.

What options does Mercury Insurance (MCY) offer for initiating Hurricane Helene claims in Georgia?

Mercury Insurance (MCY) offers multiple options for initiating Hurricane Helene claims in Georgia, including a user-friendly web-based app, telephone reporting, and a digital claims portal on their website.