Marchex Inc Stock Price, News & Analysis

Marchex (NASDAQ: MCHX) has been awarded the 2025 AI Agent Product of the Year Award by TMC for its Marchex Engage for Auto Sales & Service platform. The AI-powered solution is specifically designed for automotive dealerships and service centers, featuring real-time alerts, sentiment tracking, and automated CRM functionalities.

The platform's key capabilities include automatic CRM creation and updates, targeted outbound communication, deal-recovery alerts, and seamless integrations with major automotive CRMs like VinSolutions, eLead, and DealerSocket. The solution aims to help automotive businesses maximize revenue from customer interactions and reduce customer defection through AI-powered conversation intelligence.

Marchex (NASDAQ:MCHX) has appointed Paul Gallagher as Vice President of Channel Sales to strengthen its partner ecosystem and drive strategic growth. Gallagher brings over 25 years of expertise in sales, marketing, and technology leadership. In his previous role at Will Marlow Agency, he achieved a 3x increase in client base and implemented AI strategies for service delivery efficiency.

At Marchex, Gallagher will be responsible for channel partner recruitment, enablement, and sales across various platforms including cloud, field service systems, CRMs, DMS, and analytics solutions. He will also advance channel sales through Microsoft and AWS Marketplaces, focusing on aligning business and technical goals for customer-focused innovation.

Marchex (NASDAQ: MCHX), a company specializing in AI and conversational intelligence solutions for operational excellence and revenue acceleration, has announced that its Chairman and CEO will participate in the upcoming Northland Growth Conference 2025. The virtual conference, scheduled for Wednesday, June 25, 2025, will feature one-on-one meetings. This event provides an opportunity for Marchex's leadership to engage with investors and industry professionals in a virtual format.

Marchex (NASDAQ: MCHX) has announced the availability of its Marketing Edge platform on Microsoft Azure Marketplace and AppSource. Marketing Edge combines call tracking, marketing attribution, and AI-powered conversation analytics to help marketers optimize their campaigns and prove ROI. The platform enables marketers to track sales attribution, identify high-quality lead sources, optimize marketing investments, and understand customer perceptions through industry-specific analytics. This integration expands Marchex's partnership with Microsoft Azure, a cloud platform trusted by 95% of Fortune 500 companies. The solution aims to help enterprise marketing teams better understand how their campaigns impact customer conversations and optimize their return on advertising spend (ROAS).

Marchex (MCHX) has expanded its partnership with FordDirect to provide AI-powered Engage for Sales and Service solutions to approximately 3,000 Ford Dealers and Lincoln Retailers nationwide. Building on their existing Spotlight service, the expanded offering leverages advanced AI to analyze customer interactions and provide actionable insights. The solution includes features such as lead outcome analysis, high-value opportunity alerts, customer topic tracking, satisfaction scoring, and revenue boosting capabilities. The system automatically categorizes customer calls based on intent and provides real-time alerts for missed opportunities. Key benefits include improved sales funnel tracking, enhanced service revenue, and better customer experience management. The partnership aims to help dealers capture more sales opportunities, increase service bay traffic, and optimize operational efficiency through AI-powered conversation analysis.

Marchex (NASDAQ: MCHX) reported Q1 2025 financial results and announced a new share repurchase program. Q1 revenue was $11.4 million, down from $11.6 million in Q1 2024, with a net loss of $2.0 million ($(0.05) per share). The company announced a new share repurchase program for up to 3 million shares of Class B common stock. Marchex highlighted its two-year transformation into an AI-powered SaaS analytics provider, expecting to achieve a $50 million annual revenue run rate and over $6 million in adjusted EBITDA run rate in 2025. The company recently sold phonenumbers.com for $0.8 million and expanded its auto OEM relationship to include access to over 3,000 franchised dealers. Key initiatives include new UI launch, Marchex Engage for Service product, and expansion into Microsoft Azure Marketplace.

Marchex (MCHX) has expanded its partnership with a major automotive OEM to provide Marchex Engage for Sales and Service to approximately 3,000 auto dealerships nationwide. The AI-powered solution, building on the success of Marchex Spotlight, helps dealerships maximize sales and service opportunities through advanced conversation analysis and customer sentiment tracking.

The solution offers key features including lead outcome analysis, high-value opportunity alerts, customer topic tracking, real-time sentiment scoring, and revenue boosting capabilities. Dealerships can leverage these tools to track conversion rates, re-engage potential customers, understand emerging trends, and improve customer satisfaction. The system automatically categorizes customer calls based on intent and provides real-time alerts for missed opportunities in both sales and service departments.

Marchex (NASDAQ: MCHX), an AI and conversational intelligence company focused on operational excellence and revenue acceleration, has scheduled its Q1 2025 financial results announcement for May 13, 2025 at approximately 4:20 p.m. ET.

Following the release, management will host a conference call at 5:00 p.m. ET to discuss results and company outlook. A live webcast will be available on the Investors section of Marchex's website, with an archived version accessible two hours after the call.

Marchex (NASDAQ: MCHX) has launched Engage for Service, a new AI-powered conversational intelligence solution for auto dealerships' service centers. The solution aims to enhance customer engagement, boost revenue, and increase lifetime customer value.

With service centers handling about 50% of all inbound calls, the solution addresses key challenges including cost disputes, scheduling conflicts, missed calls, repairs miscommunication, and long wait times. Key features include:

• Service appointment booking optimization
• High-value opportunity alerts via email/SMS
• Comprehensive interaction surveys with CSAT scoring
• Reputation rescue alerts for negative experiences

The solution complements Marchex's existing automotive suite, which includes Engage for Automotive Sales and Marketing Edge, designed to help dealerships optimize media spending and enhance sales productivity.