LiveVox Unveils ACTivate, Its New Purpose-Built Channel Partner Program

Rhea-AI Summary

LiveVox (NASDAQ: LVOX) has launched its new channel program, ACTivate, aimed at empowering partners with tools for digital transformation projects in contact centers. This program enables partners to effectively market and sell LiveVox’s omnichannel capabilities. The launch coincides with recognition from CRN in its 2022 Partner Program Guide. ACTivate includes tailored onboarding, pre- and post-sales support, and a comprehensive demand generation suite. CEO Louis Summe emphasized the program’s strategic investment in enhancing relationships with channel partners to meet evolving customer expectations.

Positive

• Launched ACTivate channel program to support partner sales and marketing efforts.
• Included in the 2022 Partner Program Guide by CRN.
• Custom onboarding and support for partners to drive revenue and engagement.
• Comprehensive demand generation suite to generate leads and appointments.
• Enhances LiveVox's omnichannel customer service solutions.

Negative

• None.

New channel program will leverage LiveVox’s sales enablement, technical guidance, and competitive incentives to enable partners to deliver powerful digital transformation projects and differentiate the value they provide to contact center customers

SAN FRANCISCO--(BUSINESS WIRE)-- LiveVox Holdings, Inc. (“LiveVox” or the “Company”) (NASDAQ: LVOX), a leading cloud-based provider of customer service and digital engagement tools, today announced the launch of its new channel program, ACTivate. The program provides Livevox’s new and existing partners, including master agents, technology solution brokerages, solution providers, and managed service providers with key tools to market and sell LiveVox's blended omnichannel capabilities to new customers. LiveVox also announced today that CRN, a brand of The Channel Company, has listed ACTivate in its 2022 Partner Program Guide and has named its Head of Global Channel, Dan DeLozier, to the 2022 Channel Chiefs list.

“We’ve seen incredible momentum in the channel over the last year – this is the right time to launch ACTivate and demonstrate LiveVox’s commitment to our growing ecosystem of valued partners,” said Dan DeLozier, head of global channel, LiveVox. “We built ACTivate on top of LiveVox’s best-of-breed, single pane of glass platform, allowing LiveVox to drive growth with our partners - from supporting regional sales teams, to expediting partner onboarding, to comprehensive demand generation and marketing, including events and digital campaigns. The program is purpose-built and highly customized to meet the individual needs of our partners – from recruitment to revenue, with hands-on support every step of the way.”

LiveVox’s Channel Program offering is available to any of the thousands of sub-agents across the United States and Canada. Benefits of ACTivate include:

• Behavior and value-based tiered program framework that aligns top resources and tools with LiveVox’s most engaged partners
• Best-of-breed, single pane of glass partner portal
• Custom/tailored partner onboarding to ensure that LiveVox empowers each partner with the right solution sets
• Pre- and post- sales support through assigned regional channel teams and sales specialists
• Hands-on and self-serve partner enablement & learning center
• Annual business planning and account mapping
• Partner field marketing team to build and manage partner marketing plans, strategies, and events
• Comprehensive partner demand generation suite focused on driving leads and appointments for partners
• Full marketing automation platform with customizable email and social marketing campaigns
• Marketing Development Funds
• Competitive residuals & Sales Performance Incentive Funds.

“LiveVox is committed to growing our ecosystem of channel partners – ACTivate is a strategic investment that will make it even easier for our partners to work with us,” said Louis Summe, CEO of LiveVox. “Consumers expect a seamless customer experience when they’re interacting with a brand – whether it’s via the web, by phone, or even through a virtual agent – the contact center is at the center of this evolution. Our full CCaaS suite integrates omnichannel, workforce engagement management, analytics, and AI into a powerful command center that gives enterprises complete visibility into contact center operations and performance. We’re excited to expand our channel program and increase the reach of our solutions by working side by side with our partners.”

To learn more about ACTivate, click here.

About LiveVox

LiveVox (Nasdaq: LVOX) is a next generation contact center platform that powers more than 14 billion omnichannel interactions a year. By seamlessly unifying blended omnichannel communications, CRM, AI, and WEM capabilities, the Company’s technology delivers exceptional agent and customer experiences, while helping to mitigate compliance risk. With 20 years of cloud experience and expertise, LiveVox’s CCaaS 2.0 platform is at the forefront of cloud contact center innovation. The Company has more than 650 global employees and is headquartered in San Francisco, with offices in Atlanta; Columbus; Denver; New York City; St. Louis; Medellin, Colombia; and Bangalore, India. To stay up to date with everything LiveVox, follow us at @LiveVox or visit livevox.com.

Forward-Looking Statements

This press release contains certain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Some of the forward-looking statements can be identified by the use of forward-looking words. Statements that are not historical in nature, including those containing the words “anticipate,” “expect,” “suggests,” “plan,” “believe,” “intend,” “estimates,” “targets,” “projects,” “should,” “could,” “would,” “may,” “will,” “forecast,” “opportunity” and other similar expressions are intended to identify forward-looking statements. All forward-looking statements are based upon management estimates and forecasts and reflect the views, assumptions, expectations, and opinions of the Company as of the date of this press release, and may include, without limitation, changes in general economic conditions, including as a result of COVID-19, all of which are accordingly subject to change. Any such estimates, assumptions, expectations, forecasts, views or opinions set forth in this press release constitute the Company’s judgments and should be regarded as indicative, preliminary and for illustrative purposes only. The forward-looking statements contained in this press release are subject to a number of factors, risks and uncertainties, some of which are not currently known to the Company, which may cause the Company’s actual results, performance or financial condition to be materially different from the expectations of future results, performance of financial condition. Important factors, among others, that may affect actual results are described in the Company’s filings with the Securities and Exchange Commission (“SEC”), including our Form 10-K filed with the SEC on March 11, 2022. Although forward-looking statements have been made in good faith and are based on assumptions that the Company believes to be reasonable, there is no assurance that the expected results will be achieved. The Company’s actual results may differ materially from the results discussed in forward-looking statements. Readers are cautioned not to place undue reliance upon any forward-looking statements, which speak only as of the date made. These forward-looking statements are made only as of the date hereof, and the Company does not undertake any obligations to update or revise the forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law.

View source version on businesswire.com: https://www.businesswire.com/news/home/20220411005324/en/

PR Contact for LiveVox

Katie Creaser

LiveVoxPR@ICRInc.com

IR Contact for LiveVox

Ryan Gardella

LiveVoxIR@ICRInc.com

Source: LiveVox Holdings, Inc.