LiveVox Partners With Jenne to Amplify its North American CCaaS Customer Base
LiveVox (Nasdaq: LVOX), a cloud CCaaS platform provider, has partnered with Jenne, Inc., a leading cloud services broker and value-added distributor. This collaboration aims to expand LiveVox's North American CCaaS customer base by offering Jenne's resellers immediate access to LiveVox's platform.
The partnership will enable contact centers to transition from on-premise solutions to cloud-based systems with AI and automation capabilities. It combines LiveVox's cloud contact center solutions with Jenne's pre- and post-sales support to deliver tangible results and ROI for the contact center industry.
This strategic alliance allows Jenne to provide its partners with a comprehensive CCaaS solution, while helping LiveVox increase its distribution through Jenne's network. The collaboration aims to meet the growing demand for cloud-based contact center solutions with AI capabilities.
LiveVox (Nasdaq: LVOX), fornitore di una piattaforma CCaaS cloud, ha stipulato una partnership con Jenne, Inc., un broker di servizi cloud leader e distributore a valore aggiunto. Questa collaborazione mira a espandere la base clienti CCaaS di LiveVox in Nord America offrendo ai rivenditori di Jenne un accesso immediato alla piattaforma di LiveVox.
La partnership permetterà ai centri di contatto di passare da soluzioni on-premise a sistemi basati su cloud con capacità di intelligenza artificiale e automazione. Combina le soluzioni di contact center cloud di LiveVox con il supporto pre- e post-vendita di Jenne per fornire risultati concreti e un ROI per l'industria dei centri di contatto.
Questa alleanza strategica consente a Jenne di offrire ai suoi partner una soluzione CCaaS completa, mentre aiuta LiveVox ad aumentare la propria distribuzione attraverso la rete di Jenne. La collaborazione mira a soddisfare la crescente domanda di soluzioni di contact center basate su cloud con capacità di intelligenza artificiale.
LiveVox (Nasdaq: LVOX), proveedor de una plataforma CCaaS en la nube, se ha asociado con Jenne, Inc., un corredor de servicios en la nube y distribuidor de valor añadido líder. Esta colaboración tiene como objetivo ampliar la base de clientes CCaaS de LiveVox en América del Norte al ofrecer a los revendedores de Jenne acceso inmediato a la plataforma de LiveVox.
La asociación permitirá a los centros de contacto transicionar de soluciones locales a sistemas basados en la nube con capacidades de inteligencia artificial y automatización. Combina las soluciones de contact center en la nube de LiveVox con el soporte pre y post-venta de Jenne para ofrecer resultados tangibles y un ROI para la industria de los centros de contacto.
Esta alianza estratégica permite que Jenne proporcione a sus socios una solución completa de CCaaS, mientras ayuda a LiveVox a aumentar su distribución a través de la red de Jenne. La colaboración busca satisfacer la creciente demanda de soluciones de centros de contacto basadas en la nube con capacidades de inteligencia artificial.
LiveVox (Nasdaq: LVOX), 클라우드 CCaaS 플랫폼 제공업체가 주요 클라우드 서비스 중개업체이자 부가가치 유통업체인 Jenne, Inc.와 파트너십을 체결했습니다. 이번 협업의 목표는 LiveVox의 북미 CCaaS 고객 기반을 확대하는 것으로, Jenne의 리셀러가 LiveVox 플랫폼에 즉시 접근할 수 있도록 하는 것입니다.
이번 파트너십은 콜센터가 온프레미스 솔루션에서 클라우드 기반 시스템으로 전환할 수 있게 합니다 AI 및 자동화 기능을 갖춘 상태로요. LiveVox의 클라우드 콜센터 솔루션과 Jenne의 판매 전후 지원을 결합하여 가시적인 결과와 ROI를 콜센터 산업에 제공할 것입니다.
이번 전략적 동맹은 Jenne가 파트너에게 종합 CCaaS 솔루션을 제공할 수 있도록 하며, LiveVox가 Jenne의 네트워크를 통해 유통을 증가시킬 수 있도록 돕습니다. 협업의 목표는 AI 기능을 갖춘 클라우드 기반 콜센터 솔루션에 대한 증가하는 수요를 충족하는 것입니다.
LiveVox (Nasdaq: LVOX), fournisseur d’une plateforme CCaaS cloud, a partenarié avec Jenne, Inc., un courtier en services cloud et distributeur à valeur ajoutée de premier plan. Cette collaboration vise à étendre la base de clients CCaaS de LiveVox en Amérique du Nord en offrant aux revendeurs de Jenne un accès immédiat à la plateforme de LiveVox.
Le partenariat permettra aux centres de contact de passer de solutions sur site à des systèmes basés sur le cloud avec des capacités d’IA et d’automatisation. Il allie les solutions de centre de contact cloud de LiveVox au support pré et post-vente de Jenne pour offrir des résultats concrets et un ROI pour l’industrie des centres de contact.
Cette alliance stratégique permet à Jenne de fournir à ses partenaires une solution CCaaS complète, tout en aidant LiveVox à augmenter sa distribution via le réseau de Jenne. La collaboration vise à répondre à la demande croissante de solutions de centres de contact basées sur le cloud avec des capacités d’IA.
LiveVox (Nasdaq: LVOX), Anbieter einer Cloud-CCaaS-Plattform, hat eine Partnerschaft mit Jenne, Inc. geschlossen, einem führenden Cloud-Service-Broker und Value-Added-Distributor. Diese Zusammenarbeit zielt darauf ab, LiveVoxs CCaaS-Kundenbasis in Nordamerika zu erweitern, indem Jennes Wiederverkäufer sofortigen Zugang zur LiveVox-Plattform erhalten.
Die Partnerschaft ermöglicht es Kontaktzentren, von On-Premise-Lösungen zu Cloud-basierten Systemen mit KI- und Automatisierungsfunktionen zu wechseln. Sie kombiniert die Cloud-Kontaktcenter-Lösungen von LiveVox mit dem Vor- und Nachverkaufs-Support von Jenne, um greifbare Ergebnisse und ROI für die Branche der Kontaktzentren zu liefern.
Diese strategische Allianz ermöglicht es Jenne, seinen Partnern eine umfassende CCaaS-Lösung anzubieten, während sie LiveVox hilft, die Verteilung über Jennes Netzwerk zu erhöhen. Die Zusammenarbeit zielt darauf ab, der wachsenden Nachfrage nach Cloud-basierten Kontaktcenterlösungen mit KI-Funktionen gerecht zu werden.
- Partnership with Jenne expands LiveVox's distribution network in North America
- Provides access to LiveVox's cloud-based platform with AI and automation capabilities
- Enables contact centers to transition from on-premise to cloud solutions
- Combines LiveVox's technology with Jenne's pre- and post-sales support
- None.
New Partnership Enables Jenne to Equip its Partners with Industry-Leading AI and CX-Focused Contact Center Solutions
In order to accommodate the accelerating shift to the cloud, contact centers need partners capable of delivering best-in-class technology combined with expert support and implementation. This partnership will combine LiveVox’s proven cloud contact center solutions – designed to enhance agent performance and improve customer experience – with Jenne’s value-added pre- and post-sales support to deliver tangible results and ROI for the contact center industry.
“This partnership provides Jenne and its partners with a simple and substantive CCaaS solution – while helping LiveVox increase its North American distribution through Jenne’s impressive network,” said John DiLullo, CEO, LiveVox. “You simply can’t deliver the AI capabilities customers want using legacy, on premise contact center solutions. As an increasing number of organizations look to shift to the cloud, LiveVox and Jenne will provide them the capabilities, speed, flexibility, and support needed to maximize their performance.”
"LiveVox’s proven CCaaS platform simplifies the way contact center leaders create seamless customer journeys while increasing collaboration and efficiency to deliver a faster route to ROI,” said Michael Gottwalt, Vice President Cloud Solutions & Enablement, Jenne, Inc. “We’re excited to partner with LiveVox to deliver game-changing solutions to the market as the shift to the cloud intensifies.”
To learn more about LiveVox’s proven cloud contact center platform and growing partner ecosystem, visit https://livevox.com/livevox-partners/partners/.
About LiveVox
LiveVox (Nasdaq: LVOX) is a proven cloud CCaaS platform that helps business leaders redefine customer engagement and transform their contact center’s performance. Decision-makers use LiveVox to improve customer experience, boost agent productivity, empower their managers, and enhance their system orchestration capabilities. Everything needed to deliver game-changing results can be seamlessly integrated and configured to maximize your success: Omnichannel Communications, AI, a Contact Center CRM, and Workforce Engagement Management tools.
For more than 20 years, clients of all sizes and industries have trusted LiveVox’s scalable and reliable cloud platform to power billions of omnichannel interactions every year. LiveVox is headquartered in
To stay up to date with everything LiveVox, follow us @LiveVox, visit www.livevox.com or call one of our specialists at (844) 207-6663.
About Jenne, Inc.
Jenne, Inc. is a leading cloud services brokerage and value-added distributor of technology solutions focusing on Unified Communications and collaboration, networking and infrastructure, video conferencing, physical security, and the Internet of Things (IoT). Founded in 1986, Jenne is committed to providing agents, resellers, integrators, and service providers with a broad product and solutions selection, competitive pricing, on-time accurate delivery, outstanding technical support, and ongoing sales and technical training through Jenne University. The company is headquartered in
Forward-Looking Statements
This press release contains certain forward-looking statements within the meaning of Section 27A of the Securities Act of 1933, as amended, and Section 21E of the Securities Exchange Act of 1934, as amended. Some of the forward-looking statements can be identified by the use of forward-looking words. Statements that are not historical in nature, including those containing the words “anticipate,” “expect,” “suggests,” “plan,” “believe,” “intend,” “estimates,” “targets,” “projects,” “should,” “could,” “would,” “may,” “will,” “forecast,” “opportunity” and other similar expressions are intended to identify forward-looking statements. All forward-looking statements are based upon management estimates and forecasts and reflect the views, assumptions, expectations, and opinions of the LiveVox as of the date of this press release, and may include, without limitation, changes in general economic conditions, including as a result of COVID-19, all of which are accordingly subject to change. Any such estimates, assumptions, expectations, forecasts, views or opinions set forth in this press release constitute LiveVox’s judgments and should be regarded as indicative, preliminary and for illustrative purposes only. The forward-looking statements contained in this press release are subject to a number of factors, risks and uncertainties, some of which are not currently known to LiveVox, which may cause the LiveVox’s actual results, performance or financial condition to be materially different from the expectations of future results, performance of financial condition. Important factors, among others, which may affect actual results are described in the Company’s filings with the Securities and Exchange Commission (“SEC”), including our Form 10-K filed with the SEC on March 2, 2023. Although forward-looking statements have been made in good faith and are based on assumptions that LiveVox believes to be reasonable, there is no assurance that the expected results will be achieved. LiveVox’s actual results may differ materially from the results discussed in forward-looking statements. Readers are cautioned not to place undue reliance upon any forward-looking statements, which speak only as of the date made. These forward-looking statements are made only as of the date hereof, and LiveVox does not undertake any obligations to update or revise the forward-looking statements, whether as a result of new information, future events or otherwise, except as required by law.
View source version on businesswire.com: https://www.businesswire.com/news/home/20230815318106/en/
PR for LiveVox
Katie Creaser
LiveVoxPR@ICRInc.com
IR for LiveVox
Ryan Gardella
LiveVoxIR@ICRInc.com
Jenne:
Erik Fenberg
Director of Marketing
efenbereg@jenne.com
Source: LiveVox
FAQ
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