TENTATIVE AGREEMENT REACHED FOR SOUTHWEST AIRLINES' CUSTOMER SERVICE EMPLOYEES

Rhea-AI Summary

Southwest Airlines Co. (NYSE: LUV) has reached a tentative agreement with the International Association of Machinists and Aerospace Workers for over 6,000 Customer Service Employees. This agreement recognizes employees' dedication during the pandemic and aims to enhance their compensation. Adam Carlisle, VP of Labor Relations, commended the negotiating committees' efforts. The IAM will inform its members about the agreement and ratification process. Southwest Airlines operates in 121 airports across 11 countries, focusing on customer service and maintaining a strong corporate culture.

Positive

• Tentative agreement reached for over 6,000 Customer Service Employees, likely boosting employee satisfaction.
• Recognition of employees' contributions during the pandemic may enhance morale and productivity.

Negative

• None.

DALLAS, March 28, 2022 /PRNewswire/ -- Southwest Airlines Co. (NYSE: LUV) and the International Association of Machinists and Aerospace Workers (IAM) have reached a Tentative Agreement for the Company's more than 6,000 Customer Service Employees.

"This agreement rewards our hardworking Customer Service Employees, who have certainly demonstrated their dedication to Southwest as they have continued to assist our Customers throughout the pandemic," said Adam Carlisle, Vice President Labor Relations at Southwest Airlines. "We appreciate the dedication and fortitude demonstrated by both Negotiating Committees as we worked to reach this agreement."

Southwest's^® Customer Service Agents, Customer Representatives, and Source of Support Representatives are keenly focused on delivering world-class Hospitality and Customer Service. They support Customers during their Southwest journey, whether that is taking a phone call to change a Customer's travel plans or assisting a Customer or Fellow Employee on the ground at one of the airports we serve.

The IAM will communicate to its membership the details of the Tentative Agreement and the ratification process.

ABOUT SOUTHWEST AIRLINES CO.

Southwest Airlines Co. operates one of the world's most admired and awarded airlines, offering its one-of-a-kind value and Hospitality at 121 airports across 11 countries. Celebrating its 50^th Anniversary in 2021, Southwest took flight in 1971 to democratize the sky through friendly, reliable, and low-cost air travel and now carries more air travelers flying nonstop within the United States than any other airline¹. Based in Dallas and famous for an Employee-first corporate Culture, Southwest maintains an unprecedented record of no involuntary furloughs or layoffs in its history. By empowering its more than 55,000² People to deliver unparalleled Hospitality, the maverick airline cherishes a passionate loyalty among as many as 130 million Customers carried a year. That formula for success brought industry-leading prosperity and 47 consecutive years³ of profitability for Southwest Shareholders (NYSE: LUV). Southwest continues to develop tangible steps toward an environmental sustainability goal of achieving carbon neutrality by 2050, including offering an opportunity for Customers to contribute toward helping Southwest offset its carbon emissions. For more information, please visit Southwest.com/wannaoffsetcarbon. Learn more at Southwest.com/citizenship about how Southwest Airlines leverages a unique legacy and mission to serve communities around the world.   

^{1) U.S. Dept. of Transportation most recent reporting of domestic originating passengers boarded  
2) fulltime-equivalent active Employees   
3) 1973-2019 annual profitability}  

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SOURCE Southwest Airlines Co.

FAQ

What is the recent agreement reached by Southwest Airlines (LUV)?

Southwest Airlines (LUV) reached a tentative agreement with IAM for over 6,000 Customer Service Employees.

How many employees are affected by the tentative agreement at Southwest Airlines (LUV)?

The tentative agreement affects more than 6,000 Customer Service Employees.

When was the tentative agreement announced for Southwest Airlines (LUV)?

The tentative agreement was announced on March 28, 2022.

What is the role of the International Association of Machinists and Aerospace Workers in the agreement for Southwest Airlines (LUV)?

IAM represents the Customer Service Employees and will communicate the agreement details and ratification process.

How does the tentative agreement impact Southwest Airlines (LUV) staff?

The agreement rewards Customer Service Employees, potentially improving job satisfaction and retention.