SOUTHWEST AIRLINES CUSTOMER SERVICE EMPLOYEES APPROVE NEW FIVE-YEAR CONTRACT
On December 16, 2022, the International Association of Machinists and Aerospace Workers announced that Southwest Airlines' Customer Service Employees voted in favor of a new five-year contract. This agreement covers over 8,000 Customer Service Agents and Representatives, aiming to enhance operational efficiency and reward employee contributions during peak travel seasons. The contract will remain amendable until December 15, 2027. Southwest Airlines continues to champion employee welfare, maintaining a record of no involuntary furloughs or layoffs, and fostering a successful business model aimed at delivering exceptional customer service.
- New five-year contract approved by Customer Service Employees enhances operational efficiency.
- Contract covers over 8,000 employees, emphasizing the importance of customer service.
- Southwest maintains a record of no involuntary furloughs or layoffs, supporting employee stability.
- None.
DALLAS, Dec. 16, 2022 /PRNewswire/ -- The International Association of Machinists and Aerospace Workers (IAM), representing the more than 8,000 Customer Service Employees at Southwest Airlines Co. (NYSE: LUV), announced today their members voted in favor of a new, five-year contract.
"Our Employees work hard to take care of our Customers every day, and that's even more evident during this busy holiday travel season," said Adam Carlisle, Vice President Labor Relations at Southwest Airlines®. "I'm extremely pleased we can reward them with this new contract, which demonstrates the value they bring to Southwest and is designed to give us additional efficiencies to operate our airline."
This contract covers Southwest's Customer Service Agents, Customer Representatives, and Source of Support Representatives, who are keenly focused on delivering world-class Hospitality and Customer Service. These valued Employees support Customers during their Southwest journey, whether that's taking a phone call to change a Customer's travel plans or assisting a Customer or Fellow Employee on the ground at one of the airports Southwest® serves. The new contract becomes amendable on Dec. 15, 2027.
Southwest Airlines Co. operates one of the world's most admired and awarded airlines, offering its one-of-a-kind value and Hospitality at 121 airports across 11 countries. Having celebrated its 50th Anniversary in 2021, Southwest took flight in 1971 to democratize the sky through friendly, reliable, and low-cost air travel and now carries more air travelers flying nonstop within the United States than any other airline1. Based in Dallas and famous for an Employee-first corporate Culture, Southwest maintains an unprecedented record of no involuntary furloughs or layoffs in its history. By empowering its more than 64,0002 People to deliver unparalleled Hospitality, the maverick airline cherishes a passionate loyalty among as many as 130 million Customers carried a year. That formula for success brought industry-leading prosperity and 47 consecutive years3 of profitability for Southwest Shareholders (NYSE: LUV). Southwest leverages a unique legacy and mission to serve communities around the world including harnessing the power of its People and Purpose to put communities at the Heart of its success. Learn more by visiting Southwest.com/citizenship. Southwest is also continuing to develop tangible steps toward achieving carbon neutrality by 2050, including offering Customers an opportunity to help the airline offset its carbon emissions. To be part of the solution, visit Southwest.com/wannaoffsetcarbon.
1) U.S. Dept. of Transportation most recent reporting of domestic originating passengers boarded
2) Fulltime-equivalent active Employees
3) 1973-2019 annual profitability
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SOURCE Southwest Airlines Co.
