Lightspeed Introduces the Next Generation Kitchen Display System

Rhea-AI Summary

Lightspeed Commerce (NYSE: LSPD) has launched its next-generation Kitchen Display System (KDS), designed to improve restaurant operations and efficiency. The system addresses key challenges identified in a survey of 400 restaurant workers, including 62% reporting frequent miscommunication between front and back-of-house teams, and 56% citing last-minute modifications as primary workflow disruptions. The KDS provides real-time updates, customizable workflows, and advanced coursing functionality to help restaurants manage orders efficiently, reduce waste, and improve communication. The system is now available to Lightspeed Restaurant merchants across North America, Europe, and beyond.

Positive

• System addresses major operational challenges identified by restaurant workers
• Helps reduce paper and food waste in restaurant operations
• Expands product availability across multiple international markets
• Integration with existing Lightspeed restaurant solutions

Negative

• Survey reveals 19% of staff struggle with current technology effectiveness
• 23% of restaurant teams face difficulties balancing dine-in and delivery orders

Insights

Tech Product Analyst

The launch of Lightspeed's next-generation Kitchen Display System (KDS) represents an incremental product enhancement rather than a transformative innovation. While addressing real operational pain points in restaurant management, this solution enters a competitive market where similar systems already exist. The key differentiator lies in its integration with Lightspeed's existing ecosystem, particularly the Tableside and unified POS features.

The market opportunity is substantial, with 81% of Americans dining out monthly and restaurants actively seeking technology solutions to improve efficiency. However, the product's success will depend heavily on adoption rates and the ability to demonstrate tangible ROI through reduced food waste and improved operational efficiency. The survey data showing 62% staff miscommunication issues and 56% struggling with order modifications validates the product's market fit but doesn't guarantee significant revenue impact.

Bringing order to kitchen chaos with seamless precision; driving peak restaurant performance under pressure

MONTREAL, Nov. 18, 2024 /PRNewswire/ - In the heat of the kitchen, communication is everything.  Lightspeed Commerce Inc. (NYSE: LSPD) (TSX: LSPD) ("Lightspeed"), the one-stop commerce platform empowering merchants to provide the best omnichannel experiences, introduces its next-generation Kitchen Display System (KDS). This solution was forged on premise in the fast-paced reality of high-volume kitchens, designed to restore order, efficiency, and keep restaurant staff happy.

With 81% of Americans dining out at least once a month and the foodservice industry contributing to 51% of food waste in the US, restaurants are increasingly turning to technology for solutions to cut costs, improve accuracy, and enhance customer satisfaction. Lightspeed KDS combines the best of human-driven service and automation, enabling restaurants to stay on top of orders, optimize workflows, and reduce both paper and food waste.

"Kitchens can be chaotic, but with the right tools, they don't have to be. Lightspeed KDS helps teams thrive, even under pressure," said Adoniram Sides, SVP of Hospitality at Lightspeed. "With instant updates communication between front-of-house and back-of-house significantly improves, restaurants reduce waste, and diners get even better service. Whether managing online orders, pickup, or dine-in, KDS ensures all orders are seamlessly communicated to the kitchen. Paired with Tableside, front-of-house staff can update kitchen operations from anywhere, keeping everything on track during the busiest shifts."

How Lightspeed's KDS Solves Critical Kitchen Challenges

Based on a recent survey conducted by Lightspeed of 400 restaurant workers (aged 16+) across the US and Canada, Lightspeed identified major operational challenges that many restaurants face. Here's how Lightspeed's flexible KDS addresses these issues:

• Miscommunication: 62% of restaurant staff reported frequent miscommunication between front-of-house and back-of-house teams, resulting in delays and increased stress. Lightspeed KDS provides real-time updates on any device, including displaying diner names for personalized service, ensuring teams stay in sync, minimizing mistakes, and boosting efficiency. 
• Last-minute order changes: 56% said last-minute modifications are the primary challenge during service that disrupt their workflow followed closely by misunderstood orders (43%), competing priorities with the kitchen (41%) and front-of-house staff (41%). KDS instantly reflects these changes, allowing kitchens to adjust on the fly and maintain accuracy.
• Competing priorities: Almost a quarter of restaurant teams (23%) struggle to balance dine-in and delivery orders, creating bottlenecks in the kitchen with 1 in 5 (19%) stating the current technology makes it difficult for them to perform their jobs effectively. Customizable workflows in KDS help prioritize orders, streamline the process and keep things running smoothly during peak times.
• Reducing waste: By going paperless and automating order accuracy, Lightspeed KDS helps minimize paper waste and reduces food waste, helping restaurants operate more sustainably. Paper receipts alone account for an estimated 1.5 billion pounds of waste in the US.

"The greatest value of KDS is how it eliminates distractions, allowing chefs to focus on cooking, staff to focus on service, and the kitchen to run smoothly," said Juan Pablo Mendez, Owner of Mimi's Restaurant, a Lightspeed customer utilizing KDS. "After a brief transition, my team was asking for more stations, and now even the waiters want one to track orders and timing. KDS provides clear, real-time instructions—it's been a game-changer."

Lightspeed KDS isn't just a display; it bridges front-of-house and back-of-house seamlessly. Orders from  Tableside, powered by Tap to Pay, or the unified POS flow directly into the kitchen for smooth execution. The system is compatible with a wide variety of hardware, allowing flexibility for restaurants. With advanced coursing functionality, KDS helps kitchens prioritize and efficiently manage courses, ensuring orders are completed on time, even during peak hours.

Now available to all Lightspeed Restaurant merchants across North America, Europe,  and beyond, the KDS reduces errors, fosters better coordination between kitchen and service staff, and boosts overall efficiency—delivering an uninterrupted dining experience from order to delivery.

Lightspeed powers the world's best–restaurants and hospitality businesses, including: Fairmont Le Manoir Richelieu (La Malbaie), Taverne Atlantic (Montréal), Daniel Boulud Group (NYC), Alinea Group (Chicago), L'Osteria (Europe). Lightspeed Restaurant is currently available in Canada, the United States, the United Kingdom, France, Belgium, the Netherlands, Switzerland, Germany and Australia.

Explore the transformative features of Lightspeed KDS on our website, or experience its powerful capabilities firsthand at https://www.lightspeedhq.com/pos/restaurant/kitchen-display-system.

About Lightspeed

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale, and provide exceptional omnichannel customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions, and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange and Toronto Stock Exchange (NYSE: LSPD) (TSX: LSPD). With teams across North America, Europe, and Asia Pacific, the company serves retail, hospitality, and golf businesses in over 100 countries.

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Forward-Looking Statements

This news release may include forward-looking information and forward-looking statements within the meaning of applicable securities laws ("forward-looking statements"), including information regarding Lightspeed's product offerings and planned product roadmap. Forward-looking statements are statements that are predictive in nature, depend upon or refer to future events or conditions and are identified by words such as "will", "expects", "anticipates", "intends", "plans", "believes", "estimates" or similar expressions concerning matters that are not historical facts. Such statements are based on current expectations of Lightspeed's management and inherently involve numerous risks and uncertainties, known and unknown, including economic factors. A number of risks, uncertainties and other factors may cause actual results to differ materially from the forward-looking statements contained in this news release, including, among other factors, those risk factors identified in our most recent Management's Discussion and Analysis of Financial Condition and Results of Operations, under "Risk Factors" in our most recent Annual Information Form, and in our other filings with the Canadian securities regulatory authorities and the U.S. Securities and Exchange Commission, all of which are available under our profiles on SEDAR+ at www.sedarplus.com and on EDGAR at www.sec.gov. Readers are cautioned to consider these and other factors carefully when making decisions with respect to Lightspeed's subordinate voting shares and not to place undue reliance on forward-looking statements. Forward-looking statements contained in this news release are not guarantees of future performance and, while forward-looking statements are based on certain assumptions that Lightspeed considers reasonable, actual events and results could differ materially from those expressed or implied by forward-looking statements made by Lightspeed. Except as may be expressly required by applicable law, Lightspeed does not undertake any obligation to update publicly or revise any such forward-looking statements, whether as a result of new information, future events or otherwise.

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SOURCE Lightspeed Commerce Inc.

FAQ

What are the main features of Lightspeed's new Kitchen Display System (LSPD)?

Lightspeed's KDS features real-time order updates, customizable workflows, advanced coursing functionality, and seamless integration between front and back-of-house operations. It works with various hardware and helps manage multiple order types efficiently.

What percentage of restaurant staff reported communication issues in Lightspeed's (LSPD) survey?

According to Lightspeed's survey of 400 restaurant workers, 62% reported frequent miscommunication between front-of-house and back-of-house teams.

Where is Lightspeed's (LSPD) new Kitchen Display System available?

The Kitchen Display System is available to Lightspeed Restaurant merchants across North America, Europe, and beyond, including countries like Canada, US, UK, France, Belgium, Netherlands, Switzerland, Germany, and Australia.