Lightspeed Appoints Lead Executive for Customers

Rhea-AI Summary

Lightspeed Commerce Inc. (NYSE: LSPD) has appointed Crystal Caligiuri as the new Executive Vice President of Customers. This strategic move aims to enhance customer onboarding and engagement, contributing to positive experiences for its growing customer base. In 2021, Lightspeed's U.S. retailers grew nearly twice the industry average, while hospitality merchants outperformed peers by over 52%. Caligiuri brings over 20 years of experience from her previous role as Chief Customer Officer at ShopKeep, enhancing Lightspeed's commitment to exceptional customer service.

Positive

• Appointment of Crystal Caligiuri as Executive Vice President of Customers to enhance customer experience.
• Expected positive impact on customer onboarding and engagement.
• U.S. retailers under Lightspeed grew nearly twice the industry average in 2021.
• U.S. hospitality merchants outperformed peers by over 52%.

Negative

• None.

Crystal Caligiuri joins Lightspeed to focus on customer experience as the Company continues growing its customer base

MONTREAL, Feb. 22, 2022 /PRNewswire/ - Lightspeed Commerce Inc. (NYSE: LSPD) (TSX: LSPD), the one-stop commerce platform for merchants around the world to simplify, scale, and create exceptional customer experiences, today announced that the Company has appointed Crystal Caligiuri as its Executive Vice President of Customers. 

In this new role, Caligiuri will focus on customer onboarding and engagement, ensuring a positive experience for Lightspeed's growing customer base at each step in their journey. Lightspeed recently announced that their U.S. retailers grew nearly 2X the industry average in 2021, and Lightspeed U.S. hospitality merchants outperformed peers by over 52%.

"Lightspeed is determined to create a seamless, intuitive, and delightful customer experience across all of our products and verticals and we are thrilled to have Crystal step into this critical role to take this initiative to the next level," said JP Chauvet, CEO, Lightspeed. "In recent quarters we have seen significant growth in our customer base, both organically and through acquisition. Our customers are relying on Lightspeed to help drive their businesses forward, and Crystal's deep experience makes her the perfect choice to lead this program."

"I'm thrilled to join Lightspeed in this new role," said Caligiuri. "I'm passionate about customer experience, and Lightspeed's customers constantly inspire us with their creativity and entrepreneurial spirit. My goal is to set them up to not just thrive, but to truly scale their businesses with Lightspeed as their partner."

Caligiuri is a global executive, with over 20 years of experience and a proven track record of building, scaling, and transforming DTC and B2B businesses in the retail, eCommerce, fintech, and SaaS industries. Prior to joining Lightspeed, Caligiuri was Chief Customer Officer at ShopKeep, the top-rated tablet-to-cloud payments and point of sale platform, which was acquired by Lightspeed in 2020. Before her role at ShopKeep, she held leadership roles at Gilt Groupe, launching Gilt Groupe's international business, scaling its operations, and driving customer experience. Crystal earned a Bachelor's degree from the Wharton School at the University of Pennsylvania and an MBA from Columbia University.

About Lightspeed

Powering the businesses that are the backbone of the global economy, Lightspeed's one-stop commerce platform helps merchants innovate to simplify, scale and provide exceptional customer experiences. Our cloud commerce solution transforms and unifies online and physical operations, multichannel sales, expansion to new locations, global payments, financial solutions and connection to supplier networks.

Founded in Montréal, Canada in 2005, Lightspeed is dual-listed on the New York Stock Exchange (NYSE: LSPD) and Toronto Stock Exchange (TSX: LSPD). With teams across North America, Europe and Asia Pacific, the company serves retail, hospitality and golf businesses in over 100 countries.

For more information, see www.lightspeedhq.com

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Forward-Looking Statements

This news release may include forward-looking information and forward-looking statements within the meaning of applicable securities laws ("forward-looking statements"). Forward-looking statements are statements that are predictive in nature, depend upon or refer to future events or conditions and are identified by words such as "will", "expects", "anticipates", "intends", "plans", "believes", "estimates" or similar expressions concerning matters that are not historical facts. Such statements are based on current expectations of Lightspeed's management and inherently involve numerous risks and uncertainties, known and unknown, including economic factors. A number of risks, uncertainties and other factors may cause actual results to differ materially from the forward-looking statements contained in this news release, including, among other factors, those risk factors identified in our most recent Management's Discussion and Analysis of Financial Condition and Results of Operations, under "Risk Factors" in our most recent Annual Information Form, and in our other filings with the Canadian securities regulatory authorities and the U.S. Securities and Exchange Commission, all of which are available under our profile on SEDAR at www.sedar.com and on EDGAR at www.sec.gov. Readers are cautioned to consider these and other factors carefully when making decisions with respect to Lightspeed's subordinate voting shares and not to place undue reliance on forward-looking statements. Forward-looking statements contained in this news release are not guarantees of future performance and, while forward-looking statements are based on certain assumptions that Lightspeed considers reasonable, actual events and results could differ materially from those expressed or implied by forward-looking statements made by Lightspeed. Except as may be expressly required by applicable law, Lightspeed does not undertake any obligation to update publicly or revise any such forward-looking statements, whether as a result of new information, future events or otherwise.

Media Contacts:

Lightspeed Media Relations
media@lightspeedhq.com

Canada:
Victoria Baker
NKPR
victoriab@nkpr.net

Cydoney Curran
NKPR
cydoney@nkpr.net

USA:
Jennifer Fugel
Newsmaker Group
jfugel@newsmakergroup.com

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SOURCE Lightspeed Commerce Inc.

FAQ

Who is Crystal Caligiuri in relation to Lightspeed (LSPD)?

Crystal Caligiuri has been appointed as the Executive Vice President of Customers at Lightspeed, focusing on enhancing customer experiences.

What is the significance of Crystal Caligiuri's appointment for Lightspeed (LSPD)?

Her appointment aims to improve customer onboarding and engagement, which can strengthen Lightspeed's customer satisfaction and retention.

What recent performance metrics did Lightspeed (LSPD) report?

In 2021, Lightspeed's U.S. retailers grew nearly twice the industry average, and its hospitality merchants outperformed peers by over 52%.

How can Crystal Caligiuri's experience benefit Lightspeed (LSPD)?

With over 20 years in customer experience roles, including her prior position at ShopKeep, Caligiuri is expected to bring valuable insights and strategies to enhance customer interactions at Lightspeed.