Forbes Recognizes Kroger as a Leader in Workplace Culture and Pharmacy Customer Service
Kroger (NYSE:KR) has received dual recognition from Forbes, being named one of America's Best Employers for Tech Workers and acknowledged for exceptional customer service in its pharmacy division. The employer recognition was based on a survey of over 25,000 tech workers in the U.S. at companies with 1,000+ employees.
The Forbes 2025 Best Customer Service survey analyzed 414 million ratings from 181,000 people evaluating more than 3,500 brands based on personal interaction, speed, services, and resolution. Tim Massa, senior VP and chief people officer, emphasized how this recognition reflects their associates' dedication to customer service and how technology advancements enhance customer experience.
Kroger (NYSE:KR) ha ricevuto un doppio riconoscimento da Forbes, essendo stato nominato uno dei migliori datori di lavoro americani per i lavoratori tecnologici e riconosciuto per il servizio clienti eccezionale nella sua divisione farmacia. Il riconoscimento come datore di lavoro si basa su un sondaggio effettuato su oltre 25.000 lavoratori tecnologici negli Stati Uniti in aziende con oltre 1.000 dipendenti.
Il sondaggio Forbes 2025 sui migliori servizi clienti ha analizzato 414 milioni di valutazioni di 181.000 persone che hanno valutato più di 3.500 marchi in base all'interazione personale, alla velocità, ai servizi e alla risoluzione. Tim Massa, vicepresidente senior e chief people officer, ha sottolineato come questo riconoscimento rifletta la dedizione dei loro associati al servizio clienti e come i progressi tecnologici migliorino l'esperienza del cliente.
Kroger (NYSE:KR) ha recibido un doble reconocimiento de Forbes, siendo nombrado uno de los mejores empleadores de América para trabajadores tecnológicos y reconocido por su excepcional servicio al cliente en su división de farmacias. Este reconocimiento como empleador se basó en una encuesta a más de 25,000 trabajadores tecnológicos en EE. UU. en empresas con más de 1,000 empleados.
La encuesta de servicio al cliente de Forbes 2025 analizó 414 millones de valoraciones de 181,000 personas que evaluaron más de 3,500 marcas basándose en la interacción personal, la rapidez, los servicios y la resolución. Tim Massa, vicepresidente senior y director de personal, enfatizó cómo este reconocimiento refleja la dedicación de sus asociados al servicio al cliente y cómo los avances tecnológicos mejoran la experiencia del cliente.
Kroger (NYSE:KR)는 Forbes로부터 두 가지 인정을 받았습니다. 그것은 미국의 기술 근로자에 대한 최고의 고용주 중 하나로 선정되고 약국 부문에서의 뛰어난 고객 서비스로 인정받았습니다. 고용주 인식은 1,000명 이상의 직원이 있는 미국 기업에서 25,000명 이상의 기술 근로자를 대상으로 한 설문조사를 바탕으로 했습니다.
Forbes 2025 최고의 고객 서비스 설문조사는 4억 1,400만 건의 평가를 분석하여 181,000명이 3,500개 이상의 브랜드를 개인 상호작용, 속도, 서비스 및 해결책에 따라 평가했습니다. Tim Massa, 수석 부사장 겸 인사 책임자는 이 인식이 고객 서비스에 대한 그들의 동료들의 헌신을 반영하며, 기술 발전이 고객 경험을 향상시키는 방법에 대해 강조했습니다.
Kroger (NYSE:KR) a reçu une double reconnaissance de Forbes, étant nommé l'un des meilleurs employeurs américains pour les travailleurs technologiques et reconnu pour son service client exceptionnel dans sa division pharmacie. La reconnaissance en tant qu'employeur était basée sur une enquête menée auprès de plus de 25 000 travailleurs technologiques aux États-Unis dans des entreprises de plus de 1 000 employés.
Le sondage Forbes 2025 sur le meilleur service client a analysé 414 millions d'évaluations de 181 000 personnes évaluant plus de 3 500 marques en fonction de l'interaction personnelle, de la rapidité, des services et de la résolution. Tim Massa, vice-président senior et responsable des ressources humaines, a souligné comment cette reconnaissance reflète le dévouement de leurs collaborateurs au service client et comment les avancées technologiques améliorent l'expérience client.
Kroger (NYSE:KR) hat eine doppelte Anerkennung von Forbes erhalten, da es als einer der besten Arbeitgeber Amerikas für technische Mitarbeiter benannt wurde und für den außergewöhnlichen Kundenservice in seiner Apothekenabteilung anerkannt wurde. Die Anerkennung als Arbeitgeber basierte auf einer Umfrage unter über 25.000 technischen Mitarbeitern in den USA bei Unternehmen mit mehr als 1.000 Mitarbeitern.
Die Forbes 2025 Umfrage zum besten Kundenservice analysierte 414 Millionen Bewertungen von 181.000 Personen, die über 3.500 Marken basierend auf persönlicher Interaktion, Schnelligkeit, Dienstleistungen und Problemlösung bewerteten. Tim Massa, Senior VP und Chief People Officer, betonte, wie diese Anerkennung das Engagement ihrer Mitarbeiter für den Kundenservice widerspiegelt und wie technologische Fortschritte das Kundenerlebnis verbessern.
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"We are honored to be recognized by Forbes as one of the Best Employers for Tech Workers and for our unparalleled customer service specifically in pharmacy. This recognition is a testament to our remarkable associates and their commitment to serving our customers and communities," said Tim Massa, senior vice president and chief people officer. "In today's digital age, our technology advancements play a crucial role in enhancing the customer experience, enabling associates to provide high-quality, customer-centered service. These accolades affirm that our associates always put customers first and highlight how our pharmacy team keeps our vision of helping people live healthier lives at the forefront."
For its employer recognition, according to Forbes, companies were scored based on a survey of more than 25,000 tech workers in
The yearlong Forbes 2025 Best Customer Service survey is based on 414 million ratings provided by 181,000 people in the
For more information about Forbes Best Employers for Tech Workers, visit here. For more about Forbes Best Customer Service list, please visit here.
About Kroger
At The Kroger Co. (NYSE: KR), we are dedicated to our Purpose: To Feed the Human Spirit™. We are, across our family of companies, nearly 420,000 associates who serve over 11 million customers daily through a seamless digital shopping experience and retail food stores under a variety of banner names, serving America through food inspiration and uplift, and creating #ZeroHungerZeroWaste communities. To learn more about us, visit our newsroom and investor relations site.
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SOURCE The Kroger Co.
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