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Konecranes has been awarded a $58.6 million contract for modernizing four polar reactor cranes for a major U.S. power utility. This project aims to enhance lifting capacity and upgrade controls to variable frequency drives for improved load management. The modernization includes installing new operator cabs and eight-wheel trolleys with capacities of 150 tons and 180 tons. The total project will take seven years and draws on Konecranes' past experience in upgrading similar cranes.
Konecranes has established a new after-hours call center to enhance customer service by providing faster response times. Previously, calls were managed by a third-party service which caused delays as customers had to explain issues multiple times. With trained Konecranes staff now handling calls directly, customers receive immediate assistance from a coordinator. The company is also expanding its recruiting efforts to enhance its support staff, maintaining existing technician relationships while improving service efficiency.
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