JPMorganChase Expands Hiring in Maryland Offering Flexible Careers for Military Spouses
Forty local military spouses join JPMorganChase’s newest Virtual Call Center cohort
In partnership with the Department of Defense’s Military Spouse Employment Partnership (MSEP) and Hiring Our Heroes, JPMorganChase is advancing innovative solutions to create flexible career pathways for military spouses. This newest cohort builds on the firm’s successful virtual call center model launched in communities around the country including
“This initiative reflects our commitment to addressing the needs of military families through innovative workforce solutions that create well-paying jobs and promote career growth opportunities,” said Tim Berry, Global Head of Corporate Responsibility & Chairman of the Mid-Atlantic Region for JPMorganChase. “We’re proud to make this announcement alongside the Department of Defense and Hiring Our Heroes here in
“When I deployed to
“In Maryland, our military families aren’t just appreciated – they’re necessary,” said Maryland’s First Lady Dawn Moore. “As the spouse of someone who served in combat, I know the challenges that military spouses face firsthand. I want to thank our partners at JPMorganChase for standing up this new call center that will create new jobs, grow our economy, and uplift military families for years to come.”
This hiring effort directly addresses the fact that unemployment among military spouses is disproportionately high due to frequent relocations and limited access to local job markets. According to Hiring Our Heroes, military spouses face unemployment rates upwards of
"The expansion of the JPMorgan Chase virtual call center program is a significant step in providing meaningful career opportunities for military spouses, empowering families to thrive and achieve stability," said Secretary Anthony Woods, Maryland Department of Veterans and Military Families. "This initiative aligns with our commitment to making
“At JPMorganChase, we recognize the unique challenges faced by military spouses and are committed to creating meaningful career opportunities that empower them to thrive both personally and professionally,” said Mark Elliott, global head of Military & Veterans Affairs, JPMorganChase. “A service member’s journey impacts the entire family unit, which is why we are proud to support military families through innovative solutions like our virtual call center model – providing flexible pathways tailored to their needs.”
These virtual call center positions are full time, home-based roles offering the flexibility needed for military families to maintain employment regardless of potential relocation scenarios. The idea of a virtual call center was originally developed by Chase Operations leaders in 2022 to expand the availability of customer service careers to communities where talent exists, but the opportunity hasn’t been available without a traditional call center site.
“With how often the military moves families, job portability has always been our biggest challenge," shared cohort member Christine Abbott. "When our service members are called to do a job, we as spouses are left to fend for ourselves, and our careers are jolted to a halt. It means so much for JPMorgan Chase to recognize the talent, resilience, experience, and flexibility that spouses possess. Allowing us to carry these qualities into the financial services industry will change our lives for the better."
“We’ve seen tremendous results with our virtual call centers around the country and we’re excited to welcome our newest employees to the team here in Maryland,” said Mike Ashworth, Chief Operations Officer for Consumer & Community Banking at Chase. “Military spouses bring unique skills and perspectives to the workplace that will only enhance our ability to provide the highest quality service to our customers.”
JPMorganChase now operates virtual call centers in
About JPMorgan Chase’s Office of Military & Veteran Affairs
Established in 2011, JPMorganChase’s Military & Veterans Affairs supports service members, veterans and their families. Since its inception, the firm has hired over 18,000 and played a foundational role in establishing the Veterans Job Mission – a coalition of more than 300 companies working to hire 2 million veterans by 2032. Military & Veterans Affairs has also led veteran housing solutions by facilitating mortgage-free homes for more than 1,000 veterans and their families.
About JPMorganChase in
JPMorganChase has served the
About JPMorganChase
JPMorgan Chase & Co. (NYSE: JPM) is a leading financial services firm based in
View source version on businesswire.com: https://www.businesswire.com/news/home/20250219173116/en/
Kevin Boland - kevin.boland@jpmchase.com
Justin Page - justin.k.page@jpmchase.com
Source: JPMorgan Chase & Co.