JPMorganChase Expands Hiring in Maryland Offering Flexible Careers for Military Spouses
JPMorganChase has expanded its Virtual Call Center in Maryland, hiring 40 military spouses within a 90-mile radius of Baltimore. This initiative addresses the high unemployment rate among military spouses, which stands at 22% according to Hiring Our Heroes. The program offers full-time, home-based positions with a minimum hourly wage of $22.50 plus benefits worth approximately $16,000 annually.
The expansion is part of JPMorganChase's broader commitment to military families and builds on successful virtual call center models in Baltimore, Atlanta, and Detroit, which have created over 200 jobs. The initiative is implemented in partnership with the Department of Defense's Military Spouse Employment Partnership (MSEP) and Hiring Our Heroes. Since 2011, JPMorganChase has hired more than 18,000 veterans and currently employs over 3,100 military spouses.
JPMorganChase ha ampliato il suo Centro di Chiamata Virtuale nel Maryland, assumendo 40 coniugi di militari entro un raggio di 90 miglia da Baltimora. Questa iniziativa affronta il tasso elevato di disoccupazione tra i coniugi di militari, che si attesta al 22% secondo Hiring Our Heroes. Il programma offre posizioni a tempo pieno, da casa con una retribuzione oraria minima di 22,50 dollari, oltre a benefici del valore di circa 16.000 dollari all'anno.
L'espansione fa parte dell'impegno più ampio di JPMorganChase verso le famiglie militari e si basa su modelli di call center virtuali di successo a Baltimora, Atlanta e Detroit, che hanno creato oltre 200 posti di lavoro. L'iniziativa è realizzata in collaborazione con il Military Spouse Employment Partnership (MSEP) del Dipartimento della Difesa e Hiring Our Heroes. Dal 2011, JPMorganChase ha assunto più di 18.000 veterani e attualmente impiega oltre 3.100 coniugi di militari.
JPMorganChase ha ampliado su Centro de Llamadas Virtual en Maryland, contratando a 40 cónyuges de militares dentro de un radio de 90 millas de Baltimore. Esta iniciativa aborda la alta tasa de desempleo entre los cónyuges de militares, que se sitúa en el 22% según Hiring Our Heroes. El programa ofrece posiciones a tiempo completo, desde casa con un salario mínimo por hora de 22,50 dólares, además de beneficios por un valor aproximado de 16.000 dólares anuales.
La expansión es parte del compromiso más amplio de JPMorganChase con las familias militares y se basa en modelos exitosos de centros de llamadas virtuales en Baltimore, Atlanta y Detroit, que han creado más de 200 empleos. La iniciativa se implementa en asociación con el Military Spouse Employment Partnership (MSEP) del Departamento de Defensa y Hiring Our Heroes. Desde 2011, JPMorganChase ha contratado a más de 18.000 veteranos y actualmente emplea a más de 3.100 cónyuges de militares.
JP모건체이스는 메릴랜드에서 가상 콜센터를 확장하며 볼티모어에서 90마일 이내에 있는 군인의 배우자 40명을 채용했습니다. 이 이니셔티브는 Hiring Our Heroes에 따르면 군인 배우자의 높은 실업률인 22%를 해결하기 위한 것입니다. 이 프로그램은 전일제 재택 근무 직위를 제공하며, 시간당 최저 임금은 22.50달러에 연간 약 16,000달러의 혜택이 포함됩니다.
이번 확장은 JP모건체이스가 군인 가족을 위해 더 폭넓은 헌신의 일환으로 실시되며, 볼티모어, 애틀랜타, 디트로이트의 성공적인 가상 콜센터 모델을 기반으로 하여 200개 이상의 일자리를 창출했습니다. 이 이니셔티브는 국방부의 군인 배우자 고용 파트너십(MSEP) 및 Hiring Our Heroes와 협력하여 시행되고 있습니다. 2011년 이후 JP모건체이스는 18,000명 이상의 재향군인을 채용했으며 현재 3,100명 이상의 군인 배우자를 고용하고 있습니다.
JPMorganChase a étendu son Centre d'Appels Virtuels dans le Maryland, en recrutant 40 conjoints de militaires dans un rayon de 90 miles autour de Baltimore. Cette initiative répond au taux élevé de chômage parmi les conjoints de militaires, qui s'élève à 22 % selon Hiring Our Heroes. Le programme offre des postes à temps plein, à domicile avec un salaire horaire minimum de 22,50 dollars, en plus d'avantages d'une valeur d'environ 16 000 dollars par an.
L'expansion fait partie de l'engagement plus large de JPMorganChase envers les familles militaires et s'appuie sur des modèles de centres d'appels virtuels réussis à Baltimore, Atlanta et Detroit, qui ont créé plus de 200 emplois. L'initiative est mise en œuvre en partenariat avec le Military Spouse Employment Partnership (MSEP) du Département de la Défense et Hiring Our Heroes. Depuis 2011, JPMorganChase a embauché plus de 18 000 vétérans et emploie actuellement plus de 3 100 conjoints de militaires.
JPMorganChase hat sein Virtuelles Call Center in Maryland erweitert und 40 Ehepartner von Militärangehörigen im Umkreis von 90 Meilen um Baltimore eingestellt. Diese Initiative zielt darauf ab, die hohe Arbeitslosigkeit unter Militärangehörigen, die laut Hiring Our Heroes bei 22% liegt, anzugehen. Das Programm bietet Vollzeit-Homeoffice-Positionen mit einem Mindeststundenlohn von 22,50 Dollar sowie zusätzlichen Leistungen im Wert von etwa 16.000 Dollar jährlich.
Die Expansion ist Teil des umfassenderen Engagements von JPMorganChase für Militärfamilien und baut auf erfolgreichen Modellen von virtuellen Call Centern in Baltimore, Atlanta und Detroit auf, die über 200 Arbeitsplätze geschaffen haben. Die Initiative wird in Zusammenarbeit mit der Military Spouse Employment Partnership (MSEP) des Verteidigungsministeriums und Hiring Our Heroes umgesetzt. Seit 2011 hat JPMorganChase mehr als 18.000 Veteranen eingestellt und beschäftigt derzeit über 3.100 Militärangehörige.
- Creation of 40 new jobs with competitive compensation ($22.50/hour minimum)
- Comprehensive benefits package worth $16,000 annually
- Expansion of successful business model that has created over 200 jobs across multiple cities
- Strong track record of military community hiring with 18,000+ veterans hired since 2011
- None.
Insights
JPMorgan Chase's virtual call center expansion in Maryland represents a sophisticated approach to solving multiple business challenges while creating social impact. The initiative demonstrates innovative workforce solutions that could significantly influence the banking industry's operational models.
The financial implications are compelling. By offering
The program's focus on military spouses is particularly strategic for several reasons:
- Access to an underutilized talent pool with historically high retention potential and transferable skills
- Enhanced customer service quality through employees who are accustomed to adaptability and problem-solving
- Strengthened relationships with government entities and military communities, potentially leading to expanded business opportunities
- Reduced training and recruitment costs through partnership with established military employment programs
The scalability of this model is noteworthy. With successful implementations in Baltimore, Detroit, and Atlanta creating over 200 positions, JPM has demonstrated the viability of this approach. The virtual infrastructure developed could be leveraged for rapid expansion into other markets, providing a competitive advantage in talent acquisition and operational flexibility.
This initiative also positions JPM favorably in the evolving ESG landscape, addressing both social responsibility and operational efficiency goals. The program's alignment with state and federal initiatives for military family support could lead to additional partnership opportunities and potential tax benefits.
Forty local military spouses join JPMorganChase’s newest Virtual Call Center cohort
In partnership with the Department of Defense’s Military Spouse Employment Partnership (MSEP) and Hiring Our Heroes, JPMorganChase is advancing innovative solutions to create flexible career pathways for military spouses. This newest cohort builds on the firm’s successful virtual call center model launched in communities around the country including
“This initiative reflects our commitment to addressing the needs of military families through innovative workforce solutions that create well-paying jobs and promote career growth opportunities,” said Tim Berry, Global Head of Corporate Responsibility & Chairman of the Mid-Atlantic Region for JPMorganChase. “We’re proud to make this announcement alongside the Department of Defense and Hiring Our Heroes here in
“When I deployed to
“In Maryland, our military families aren’t just appreciated – they’re necessary,” said Maryland’s First Lady Dawn Moore. “As the spouse of someone who served in combat, I know the challenges that military spouses face firsthand. I want to thank our partners at JPMorganChase for standing up this new call center that will create new jobs, grow our economy, and uplift military families for years to come.”
This hiring effort directly addresses the fact that unemployment among military spouses is disproportionately high due to frequent relocations and limited access to local job markets. According to Hiring Our Heroes, military spouses face unemployment rates upwards of
"The expansion of the JPMorgan Chase virtual call center program is a significant step in providing meaningful career opportunities for military spouses, empowering families to thrive and achieve stability," said Secretary Anthony Woods, Maryland Department of Veterans and Military Families. "This initiative aligns with our commitment to making
“At JPMorganChase, we recognize the unique challenges faced by military spouses and are committed to creating meaningful career opportunities that empower them to thrive both personally and professionally,” said Mark Elliott, global head of Military & Veterans Affairs, JPMorganChase. “A service member’s journey impacts the entire family unit, which is why we are proud to support military families through innovative solutions like our virtual call center model – providing flexible pathways tailored to their needs.”
These virtual call center positions are full time, home-based roles offering the flexibility needed for military families to maintain employment regardless of potential relocation scenarios. The idea of a virtual call center was originally developed by Chase Operations leaders in 2022 to expand the availability of customer service careers to communities where talent exists, but the opportunity hasn’t been available without a traditional call center site.
“With how often the military moves families, job portability has always been our biggest challenge," shared cohort member Christine Abbott. "When our service members are called to do a job, we as spouses are left to fend for ourselves, and our careers are jolted to a halt. It means so much for JPMorgan Chase to recognize the talent, resilience, experience, and flexibility that spouses possess. Allowing us to carry these qualities into the financial services industry will change our lives for the better."
“We’ve seen tremendous results with our virtual call centers around the country and we’re excited to welcome our newest employees to the team here in Maryland,” said Mike Ashworth, Chief Operations Officer for Consumer & Community Banking at Chase. “Military spouses bring unique skills and perspectives to the workplace that will only enhance our ability to provide the highest quality service to our customers.”
JPMorganChase now operates virtual call centers in
About JPMorgan Chase’s Office of Military & Veteran Affairs
Established in 2011, JPMorganChase’s Military & Veterans Affairs supports service members, veterans and their families. Since its inception, the firm has hired over 18,000 and played a foundational role in establishing the Veterans Job Mission – a coalition of more than 300 companies working to hire 2 million veterans by 2032. Military & Veterans Affairs has also led veteran housing solutions by facilitating mortgage-free homes for more than 1,000 veterans and their families.
About JPMorganChase in
JPMorganChase has served the
About JPMorganChase
JPMorgan Chase & Co. (NYSE: JPM) is a leading financial services firm based in
View source version on businesswire.com: https://www.businesswire.com/news/home/20250219173116/en/
Kevin Boland - kevin.boland@jpmchase.com
Justin Page - justin.k.page@jpmchase.com
Source: JPMorgan Chase & Co.
FAQ
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