JPMorgan Chase Earns 20 Greenwich Excellence and Share Leader Awards for US Small Business and Middle Market Banking

Rhea-AI Summary

JPMorgan Chase receives top honors in the 2023 Greenwich Excellence Awards, garnering 20 awards for exceptional customer experience in small and middle market banking. The bank excelled in cash management services and digital capabilities, leading to high client satisfaction and likelihood to recommend.

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• JPMorgan Chase wins 20 awards in the 2023 Greenwich Excellence Awards.
• Recognized for top market share in U.S. Small Business and Middle Market Banking.
• Clients highly satisfied with cash management services and overall digital experience.
• Middle market clients nationally and regionally commend JPMorgan Chase for overall satisfaction.
• Chase for Business serves over 6 million small business clients with exceptional customer service.
• Chase Connect® platform ranks #1 in Payments & Treasury Management and #2 in Digital Channels.

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• None.

Clients express their high likelihood to recommend the bank’s services with top recognitions for cash management and overall satisfaction

NEW YORK--(BUSINESS WIRE)-- JPMorgan Chase announced today it has received top honors in the prestigious 2023 Greenwich Excellence Awards, including two Greenwich Share Leader distinctions for achieving #1 market share for U.S. Small Business and #1 market share for U.S. Middle Market Banking.¹ Overall, the firm earned a combined 20 awards for its best-in-class customer experience provided to small and middle market businesses.

Coalition Greenwich, the leading provider of data and analytics on the financial services industry, selects honorees from nearly 28,000 small business and middle market banking customer evaluations and identifies the banks performing at a statistically differentiated level relative to peers.

JPMorgan Chase particularly stood out in the area of cash management services and capabilities, where the firm received top accolades for its innovations in products and services. In the same cash management category, small business clients ranked the bank highly for its overall digital experience, and middle market banking clients expressed great satisfaction for the bank’s cash management overall, resulting in national and regional recognitions.

“Our clients are at the center of everything we do, and it’s an honor to be recognized by them for our commitment to simplifying their banking experience,” said John Simmons, Head of Middle Market Banking & Specialized Industries (MMBSI), JPMorgan Chase Commercial Banking. “Through our investments in data and technology, we’re able to deliver intuitive digital solutions to businesses of all sizes that help them save time and focus their attention on growing their businesses.”

JPMorgan Chase’s MMBSI business also received top honors for overall satisfaction amongst its clients nationally and in the Midwest, South and West. Both small and middle market banking clients expressed that they would be likely to recommend JPMorgan Chase.

“Chase for Business serves more than 6 million small business clients across the country. While numbers showcase our strength, it’s our unwavering commitment to delivering the first-in-class customer service our clients deserve that sets us apart,” said Ben Walter, CEO of Chase for Business. “We’ve continued to invest in both our people and our digital capabilities so that our team has the tools they need to deliver exceptional experiences. It’s rewarding to know our clients appreciate our efforts and are willing to recommend us.”

In Coalition Greenwich’s evaluations, the Middle Market Banking category is representative of companies with $10MM-$500MM in annual revenue, and Small Business Banking is representative of companies with $1MM-$10MM in annual revenue. The full list of awards includes:

U.S. Middle Market Banking

• Greenwich Share Leader
• Cash Management – Innovation in Products and Services
• Cash Management – Overall Satisfaction
• Cash Management – Overall Satisfaction in the Midwest, South and West
• Likelihood to Recommend
• Overall Satisfaction
• Overall Satisfaction – Midwest, South and West

U.S. Small Business Banking

• Greenwich Share Leader
• Cash Management – Digital Platform Design
• Cash Management – Digital Product Capabilities
• Cash Management – Innovation in Products and Services
• Cash Management – Overall Digital Experience
• Data and Analytics Driven Insights
• Likelihood to Recommend
• Likelihood to Recommend – Northeast
• RM Proactively Provides Advice - Midwest

Additionally, the Coalition Greenwich Digital Transformation Benchmarking Study – Commercial Segment recognized Chase Connect^®, a digital banking platform for corporate and commercial clients, as #1 overall in Payments & Treasury Management and #2 in Digital Channels. Within Payments & Treasury Management, the bank received the #1 score for several sub-categories, including Data Structure, Organization & Integration, Payables, Customized Solutions, Receivables (tied) and Liquidity Management (tied). Within Digital Channels, the bank received top scores in several sub-categories, including for its Online Portal (tied) and Host-to-Host (tied) capabilities.

Read more about the awards and JPMorgan Chase Commercial Banking here, or learn more about Small Business Banking here.

About JPMorgan Chase
JPMorgan Chase & Co. (NYSE: JPM) is a leading financial services firm based in the United States of America (“U.S.”), with operations worldwide. JPMorgan Chase had $3.9 trillion in assets and $328 billion in stockholders’ equity as of December 31, 2023. The Firm is a leader in investment banking, financial services for consumers and small businesses, commercial banking, financial transaction processing and asset management. Under the J.P. Morgan and Chase brands, the Firm serves millions of customers in the U.S., and many of the world’s most prominent corporate, institutional and government clients globally. Information about JPMorgan Chase & Co. is available at www.jpmorganchase.com.

¹ Tied for #1 market share for U.S. Middle Market Banking, 2023 Greenwich Excellence Awards

View source version on businesswire.com: https://www.businesswire.com/news/home/20240221905068/en/

Media Contacts

Middle Market Banking: Melinda Bonner, melinda.bonner@chase.com

Small Business Banking: Devi Kinkhabwala, devi.kinkhabwala@chase.com

Source: JPMorgan Chase & Co.

FAQ

What awards did JPMorgan Chase win in the 2023 Greenwich Excellence Awards?

JPMorgan Chase won 20 awards in the 2023 Greenwich Excellence Awards.

What market share did JPMorgan Chase achieve in U.S. Small Business and Middle Market Banking?

JPMorgan Chase achieved #1 market share in U.S. Small Business and Middle Market Banking.

What services did clients highly appreciate from JPMorgan Chase?

Clients highly appreciated JPMorgan Chase's cash management services and overall digital experience.

What recognition did Chase for Business receive?

Chase for Business received recognition for serving over 6 million small business clients with exceptional customer service.

How did Chase Connect® platform rank in the study?

Chase Connect® platform ranked #1 in Payments & Treasury Management and #2 in Digital Channels.