Thai Airways Soars to New Heights with the AI-Native Networking Platform from Juniper Networks, Fueling the Airline’s Digital Transformation and Growth
Thai Airways has modernized its headquarters' network infrastructure by implementing Juniper Networks' AI-Native Networking Platform. The airline is the first in Thailand to deploy Wi-Fi 6E using Juniper AP45 access points and EX Series Ethernet switches. The implementation includes Mist AI, which can reduce network-related trouble tickets by up to 90%. The upgrade features unified wired and wireless network management through Juniper Mist Wired and Wireless Assurance cloud services, along with the Marvis Virtual Network Assistant for efficient issue detection and resolution. This transformation has significantly reduced networking issues and complaints, enabling Thai Airways to focus on delivering better customer services.
Thai Airways ha modernizzato l'infrastruttura di rete della propria sede principale implementando la Piattaforma di Networking AI-Native di Juniper Networks. La compagnia aerea è la prima in Thailandia a utilizzare il Wi-Fi 6E con punti di accesso Juniper AP45 e switch Ethernet della serie EX. L'implementazione include Mist AI, che può ridurre i ticket di assistenza legati alla rete fino al 90%. L'upgrade prevede una gestione unificata della rete cablata e wireless attraverso i servizi cloud di Juniper Mist Wired e Wireless Assurance, insieme all'Assistente Virtuale per Reti Marvis per un'efficace rilevazione e risoluzione dei problemi. Questa trasformazione ha ridotto in modo significativo i problemi e i reclami legati alla rete, consentendo a Thai Airways di concentrarsi sull'offerta di un servizio clienti migliore.
Thai Airways ha modernizado la infraestructura de red de su sede central implementando la Plataforma de Redes Nativa de IA de Juniper Networks. La aerolínea es la primera en Tailandia en desplegar Wi-Fi 6E utilizando puntos de acceso Juniper AP45 y switches Ethernet de la serie EX. La implementación incluye Mist AI, que puede reducir los tickets de problemas relacionados con la red hasta en un 90%. La actualización cuenta con gestión unificada de la red cableada e inalámbrica a través de los servicios en la nube de Juniper Mist Wired y Wireless Assurance, junto con el Asistente Virtual de Redes Marvis para una detección y resolución eficaz de problemas. Esta transformación ha reducido significativamente los problemas y quejas de red, permitiendo a Thai Airways enfocarse en ofrecer mejores servicios al cliente.
타이항공은 주니퍼 네트웍스의 AI 네이티브 네트워킹 플랫폼을 도입하여 본사의 네트워크 인프라를 현대화했습니다. 이 항공사는 태국에서 Wi-Fi 6E를 최초로 배포한 업체로, 주니퍼 AP45 액세스 포인트와 EX 시리즈 이더넷 스위치를 사용하고 있습니다. 이 구현에는 네트워크 관련 문제 티켓을 최대 90%까지 줄일 수 있는 Mist AI가 포함되어 있습니다. 업그레이드는 Juniper Mist Wired와 Wireless Assurance 클라우드 서비스를 통해 유선 및 무선 네트워크 관리 통합을 특징으로 하며, 문제를 효율적으로 발견하고 해결할 수 있는 Marvis Virtual Network Assistant도 제공합니다. 이러한 변화는 네트워크 문제와 불만을 크게 줄여 타이항공이 더 나은 고객 서비스를 제공하는 데 집중할 수 있도록 했습니다.
Thai Airways a modernisé l'infrastructure réseau de son siège social en mettant en œuvre la Plateforme de Réseautage AI-native de Juniper Networks. La compagnie aérienne est la première en Thaïlande à déployer Wi-Fi 6E en utilisant des points d'accès Juniper AP45 et des commutateurs Ethernet de la série EX. La mise en œuvre comprend Mist AI, qui peut réduire les tickets de problèmes liés au réseau jusqu'à 90%. La mise à niveau propose une gestion unifiée des réseaux câblés et sans fil grâce aux services cloud Juniper Mist Wired et Wireless Assurance, ainsi qu'à l'Assistant Virtuel de Réseau Marvis pour une détection et une résolution efficaces des problèmes. Cette transformation a considérablement réduit les problèmes de réseau et les plaintes, permettant à Thai Airways de se concentrer sur l'amélioration des services clients.
Thai Airways hat die Netzwerkinfrastruktur seiner Zentrale modernisiert, indem es die AI-native Networking-Plattform von Juniper Networks implementiert hat. Die Fluggesellschaft ist die erste in Thailand, die Wi-Fi 6E mit Juniper AP45 Access Points und EX Series Ethernet Switches einsetzt. Die Implementierung umfasst Mist AI, die networkbezogene Trouble Tickets um bis zu 90% reduzieren kann. Das Upgrade bietet ein einheitliches Management für kabelgebundene und kabellose Netzwerke über die Juniper Mist Wired und Wireless Assurance Cloud-Services sowie den Marvis Virtual Network Assistant zur effizienten Erkennung und Lösung von Problemen. Diese Transformation hat die Netzwerkprobleme und Beschwerden erheblich reduziert, sodass Thai Airways sich stärker auf die Bereitstellung eines besseren Kundenservice konzentrieren kann.
- First organization in Thailand to implement Wi-Fi 6E technology
- Network-related trouble tickets reduced by up to 90% with Mist AI
- Significant decrease in network issues and user complaints
- Reduced overall time required for network operations
- None.
Insights
The deployment of Juniper's AI-Native Networking Platform at Thai Airways represents a significant operational upgrade but has direct financial impact on Juniper Networks. While Thai Airways is the first organization in Thailand to implement Wi-Fi 6E using Juniper's AP45 access points, this single customer implementation is relatively small compared to Juniper's
The most promising aspect is the potential expansion to Thailand's two major international airports, which could lead to larger-scale deployments. The implementation showcases Juniper's AI capabilities, particularly the Mist AI platform's ability to reduce network-related issues by up to
The airline has deployed wired and wireless network upgrades from Juniper across its headquarters, leveraging purpose-built AIOps capabilities to enable its continued expansion
With a vision to implement better processes for improved operations and workflow while also enhancing the customer experience when researching, booking and managing flights online, the airline embarked on a digital transformation. It selected Juniper to overhaul and upgrade its network solutions – becoming the first organization in
The deployment is driven by Mist AI™, which leverages purpose-built AIOps trained on nine years of insights and data science development, to deliver rich insights into user experiences and proactive fault resolutions that can reduce network-related trouble tickets by up to
In addition, the Marvis Virtual Network Assistant allows the airline’s IT team to detect and resolve networking issues through a seamless conversational interface, determining the root cause of issues, providing proactive insights and suggesting prescriptive actions. This has resulted in a significant decrease in issues and user complaints since the upgrades, ultimately reducing the overall time required for network operations by Thai Airways, enabling it to focus efforts on delivering stronger value, services and outcomes for its customers.
Thai Airways’ Network: Strategic for Business Growth
As Thailand’s national carrier and a strategically located flight hub and gateway to
The new network from Juniper empowers Thai Airways’ IT team to continue delivering exceptional end-to-end operator and user experiences across all its stakeholders – especially as it explores further extending the roll-out of Juniper’s solutions to its hubs at Thailand’s two major international airports, deployments which could potentially surpass the scale of the current deployment at its head office.
Supporting Quotes:
“Slow, unreliable Wi-Fi was previously hampering productivity and efficiency at our
- Tana Kantipan, Team Lead, Network and Cybersecurity, Thai Airways
“We are honored to support Thai Airways as it embarks on its digital transformation journey toward growth. With Juniper’s AI-Native Networking Platform, we are confident that Thai Airways will continue delivering the best possible and future-proof networking user experiences across all its internal and external stakeholders. Alongside Thai Airways, we look forward to continuously providing the networking connectivity enabling international travel connectivity, in support of their strong growth trajectory across the ever-evolving aviation landscape.”
- Perry Sui, Area Vice President, ASEAN &
Additional Resources:
- Case Study: Unreliable Wi-Fi Impacted Employee Productivity
- 2024 Gartner® Magic Quadrant™ for Enterprise Wired and Wireless LAN Infrastructure: View Report
- Blog: Juniper’s Fourth Time in a Row: A Leader in the 2024 Gartner® Magic Quadrant™ for Enterprise Wired and Wireless LAN Infrastructure
- Product & Solution Pages:
- Follow Juniper Networks online: Facebook | Twitter | LinkedIn
- Juniper Blogs and Community: J-Net
About Juniper Networks
Juniper Networks believes that connectivity is not the same as experiencing a great connection. Juniper's AI-Native Networking Platform is built from the ground up to leverage AI to deliver exceptional, highly secure and sustainable user experiences from the edge to the data center and cloud. Additional information can be found at Juniper Networks (www.juniper.net) or connect with Juniper on X (Twitter), LinkedIn, and Facebook.
Juniper Networks, the Juniper Networks logo, Juniper, Junos, and other trademarks listed here are registered trademarks of Juniper Networks, Inc. and/or its affiliates in
View source version on businesswire.com: https://www.businesswire.com/news/home/20241029335506/en/
Media Relations:
Kenneth Chew
Juniper Networks
+65 6959 0553
kchew@juniper.net
Source: Juniper Networks
FAQ
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