Juniper Networks and NEC Selected to Revolutionize Wi-Fi Experience for Raízen’s Headquarters in Brazil
Juniper Networks (NYSE: JNPR) and NEC Corporation have been selected by Raízen to deploy a new AI-driven Wi-Fi network at its headquarters in Brazil. This innovative solution aims to enhance workforce productivity while significantly reducing IT helpdesk tickets. The Juniper Mist AI technology promises a 75% decrease in Mean Time to Repair (MTTR) through real-time visibility and automated troubleshooting. The partnership, underscored by NEC's expertise, enables a smooth transition to the new platform, which is anticipated to transform Raízen's network operations and employee experience.
- Anticipated 75% reduction in Mean Time to Repair (MTTR) network performance.
- Quick issue resolution using Marvis, detected and remediated an Ethernet problem in just two minutes.
- Proactive troubleshooting improves time and resource management for IT.
- Mist AI enhances workforce productivity with reliable connectivity for key applications.
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Juniper Mist AI dramatically reduces helpdesk tickets, streamlines IT overhead, raises productivity
The Juniper solution has quickly become Raízen’s standard Wi-Fi platform, completely replacing the incumbent solution. (
The Mist AI solution features enterprise networking’s first virtual network assistant that provides a conversational AI interface, known as Marvis. This unique feature enables Raízen’s IT team to interact with an automated, intelligent tool that understands user intent and delivers improved value and quality of returned results. Marvis can contextualize requests to accelerate troubleshooting workflows, answer product or feature specific questions, provide information about the network and help find any type of network device. Ultimately, this improves specific user experiences by learning from user feedback.
News Highlights
- Raízen is anticipating a 75 percent reduction in its Mean Time to Repair (MTTR) network performance, thanks to Mist AI’s ability to provide real-time visibility and apply automated trouble-shooting.
- In a pre-sales proof-of-concept session, Marvis detected and remediated a major Power over Ethernet problem on a third-party switch in Raízen’s network, taking just two minutes to find, identify and resolve the issue successfully.
- The proactive approach to trouble-shooting and network support delivered by Mist AI and Marvis enables Raízen’s relatively small IT team to scale and utilize time and budget resources in an optimized way.
- NEC’s integration and services support, underpinned by its expertise in networks including Juniper solutions, results in a smooth migration and deployment of the new platform.
- The Mist AI solution is transforming Raízen’s productivity and job satisfaction by providing its workforce with consistently-available network connectivity in support of key business applications including voice and video over Teams, SAP, Office 365 and intranet access.
- Raízen is assessing further projects based on the capabilities of the Juniper Mist cloud, including Wired Assurance, warehouses becoming Wi-Fi enabled and newly-acquired companies making the move to the Juniper solution.
Supporting Quotes
“Wi-Fi should be about convenient, agile and scalable network connectivity that consistently enables employees to be more productive and creative. However, our previous, non-AI solution was delivering exactly the opposite. The Mist AI solution from Juniper is infinitely more reliable to use and simple to operate, intelligently able to detect potential problems, flag them and fix them before our workforce even sees an issue. This approach has transformed our IT operations and support, with remarkable user experiences to show for it.”
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“Juniper is delivering experience-first networking to Raízen and thousands of other enterprises, built on technology that has been designed to leverage the operational and user benefits of the cloud and AI. Fundamentally, this approach transforms network operations from reactive troubleshooting to proactive remediation through self-driving actions, which in turn creates a superior user experience.”
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“NEC is honored to contribute as a key business partner to the transformation of Raízen’s network with Juniper’s AI-driven technologies. We are constantly enhancing our network engineering capabilities and strengthening partnerships with industry leaders such as Juniper to deliver state-of-the-art solutions that bring significant value to customers. Based on our rich experiences in
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View source version on businesswire.com: https://www.businesswire.com/news/home/20220314005019/en/
Media Relations:
Penny Still
+44 (0) 1372 385 692
pstill@juniper.net
j-jasper@nec.com
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