JLL APAC Applauded by Frost & Sullivan for Enhancing Property Performance and Delivering Customer Value in Real Estate
JLL Asia-Pacific (APAC) has been awarded the 2024 Asia-Pacific Company of the Year Award by Frost & Sullivan for excellence in facility management. The company stands out for its innovative approach to real estate management, incorporating advanced technologies and neuroscientific principles through initiatives like Work Science and JLL Future Labs.
The company's technological solutions include the AI-enhanced JLL Serve FM application, Smart Building Platform, and the industry's first large language model, JLL GPT. These solutions enable real-time asset monitoring, predictive maintenance, and data-driven decision-making. JLL APAC's customer-centric approach has resulted in a 100% global Net Promoter Score, setting a new regional record.
The award recognizes JLL APAC's leadership in growth strategy implementation, innovation in products and technologies, and superior customer value delivery across multiple industries including finance, government, IT, and manufacturing.
JLL Asia-Pacific (APAC) ha ricevuto il premio Company of the Year 2024 per l'Asia-Pacifico da Frost & Sullivan per l'eccellenza nella gestione degli impianti. L'azienda si distingue per il suo approccio innovativo alla gestione immobiliare, incorporando tecnologie avanzate e principi neuroscientifici attraverso iniziative come Work Science e JLL Future Labs.
Le soluzioni tecnologiche dell'azienda includono l'applicazione JLL Serve FM potenziata dall'IA, la Smart Building Platform e il primo modello di linguaggio ampio del settore, JLL GPT. Queste soluzioni consentono il monitoraggio degli asset in tempo reale, la manutenzione predittiva e decisioni basate sui dati. L'approccio incentrato sul cliente di JLL APAC ha portato a un punteggio globale di Net Promoter Score del 100%, stabilendo un nuovo record regionale.
Il premio riconosce la leadership di JLL APAC nell'implementazione delle strategie di crescita, l'innovazione nei prodotti e nelle tecnologie, e l'implementazione di un valore eccezionale per il cliente in diversi settori tra cui finanza, governo, IT e manifattura.
JLL Asia-Pacífico (APAC) ha sido galardonada con el premio Empresa del Año 2024 en Asia-Pacífico por Frost & Sullivan por su excelencia en la gestión de instalaciones. La empresa se destaca por su enfoque innovador en la gestión inmobiliaria, incorporando tecnologías avanzadas y principios de neurociencia a través de iniciativas como Work Science y JLL Future Labs.
Las soluciones tecnológicas de la empresa incluyen la aplicación JLL Serve FM mejorada con IA, la Smart Building Platform, y el primer modelo de lenguaje grande de la industria, JLL GPT. Estas soluciones permiten la monitorización de activos en tiempo real, el mantenimiento predictivo y la toma de decisiones basada en datos. El enfoque centrado en el cliente de JLL APAC ha dado lugar a un puntaje global de Net Promoter Score del 100%, estableciendo un nuevo récord regional.
El premio reconoce el liderazgo de JLL APAC en la implementación de estrategias de crecimiento, la innovación en productos y tecnologías, y la entrega de un valor superior al cliente en múltiples industrias, incluidas finanzas, gobierno, TI y manufactura.
JLL 아시아-태평양 (APAC)은 Frost & Sullivan로부터 2024 아시아-태평양 올해의 기업 상을 facility management 분야에서 우수성을 인정받아 수상했습니다. 이 회사는 Work Science 및 JLL Future Labs와 같은 이니셔티브를 통해 첨단 기술과 신경 과학 원리를 통합한 혁신적인 부동산 관리 접근 방식으로 돋보입니다.
회사의 기술 솔루션에는 AI 강화 JLL Serve FM 애플리케이션, Smart Building Platform 및 업계 최초의 대규모 언어 모델인 JLL GPT가 포함됩니다. 이 솔루션은 실시간 자산 모니터링, 예측 유지보수, 데이터 기반 의사결정을 가능하게 합니다. JLL APAC의 고객 중심 접근 방식은 100%의 글로벌 Net Promoter Score를 기록하여 새로운 지역 기록을 수립했습니다.
이 상은 JLL APAC이 성장 전략 실행, 제품 및 기술 혁신, 그리고 금융, 정부, IT, 제조업 등 다양한 산업에서 고객에게 탁월한 가치를 전달하는 리더십을 인정받았음을 보여줍니다.
JLL Asie-Pacifique (APAC) a reçu le prix de la Société de l'Année 2024 pour l'Asie-Pacifique de Frost & Sullivan pour son excellence dans la gestion des installations. L'entreprise se distingue par son approche innovante de la gestion immobilière, intégrant des technologies avancées et des principes neuroscientifiques à travers des initiatives telles que Work Science et JLL Future Labs.
Les solutions technologiques de l'entreprise comprennent l'application JLL Serve FM améliorée par l'IA, la Smart Building Platform, et le premier modèle de langage large de l'industrie, JLL GPT. Ces solutions permettent le suivi des actifs en temps réel, la maintenance prédictive et la prise de décisions basée sur les données. L'approche centrée sur le client de JLL APAC a abouti à un score Net Promoter Score de 100 % à l'échelle mondiale, établissant un nouveau record régional.
Ce prix reconnaît le leadership de JLL APAC dans l'implémentation de stratégies de croissance, l'innovation en matière de produits et de technologies, et la fourniture d'une valeur client supérieure dans diverses industries, y compris la finance, le gouvernement, l'informatique et la fabrication.
JLL Asien-Pazifik (APAC) wurde von Frost & Sullivan mit dem Asien-Pazifik Unternehmen des Jahres 2024 für Exzellenz im Facility Management ausgezeichnet. Das Unternehmen zeichnet sich durch seinen innovativen Ansatz im Immobilienmanagement aus, der fortschrittliche Technologien und neurowissenschaftliche Prinzipien durch Initiativen wie Work Science und JLL Future Labs integriert.
Zu den technologischen Lösungen des Unternehmens gehören die KI-gestützte JLL Serve FM-Anwendung, die Smart Building Platform und das erste umfassende Sprachmodell der Branche, JLL GPT. Diese Lösungen ermöglichen die Echtzeitüberwachung von Anlagen, vorausschauende Wartung und datengestützte Entscheidungsfindung. Der kundenorientierte Ansatz von JLL APAC hat zu einem globalen Net Promoter Score von 100 % geführt, was einen neuen regionalen Rekord aufstellt.
Der Preis würdigt die Führungsrolle von JLL APAC bei der Umsetzung von Wachstumsstrategien, der Innovation in Produkten und Technologien sowie der Bereitstellung eines überlegenen Kundennutzens in mehreren Branchen, darunter Finanzen, Regierung, IT und Fertigung.
- Achieved 100% global Net Promoter Score, setting a regional record
- Launched industry's first large language model (JLL GPT) for commercial real estate
- Demonstrates steady growth momentum despite varying market conditions
- None.
Insights
JLL APAC's technological innovations in facility management represent a strategic positioning that could materially impact its market share and revenue streams. The integration of AI through JLL GPT and Smart Building Platform addresses the $1.3 trillion global facility management market opportunity. The 100% Net Promoter Score is particularly noteworthy as it indicates exceptional customer satisfaction that typically translates to high client retention rates and recurring revenue.
The Work Science initiative and Future Labs service differentiate JLL from traditional facility management providers, potentially commanding premium pricing. The focus on neuroscientific principles in workspace design could capture increased market share in the high-margin enterprise segment, particularly among Fortune 500 clients who prioritize employee productivity and well-being.
However, while these technological advancements are impressive, their immediate financial impact remains uncertain without specific revenue or growth metrics. The recognition from Frost & Sullivan, while prestigious, historically has correlation with stock performance.
The development of JLL GPT as the first large language model specialized for commercial real estate marks a significant technological moat. This proprietary AI solution, combined with their Smart Building Platform's IoT integration, positions JLL at the forefront of the PropTech revolution. The real-time asset monitoring and predictive maintenance capabilities could substantially reduce operational costs and improve building efficiency metrics by an estimated 15-30%.
The AI-enhanced JLL Serve FM application's ability to eliminate data silos and automate processes addresses a critical pain point in facility management. This technological stack creates high switching costs for clients, potentially leading to stronger client relationships and recurring revenue streams. However, the competitive advantage period may be as other major real estate services firms develop similar capabilities.
JLL APAC's deep industry expertise, state-of-the-art capabilities, and customer-driven approach position it to redefine the FM industry and reinforce its leadership.
JLL APAC's Work Science initiative studies unique individual work patterns and diverse cognitive styles to power its human-centric workspace designs and create optimal work environments. It enhances workforce productivity, collaboration, and employee well-being and satisfaction. Aimed at helping C-suite executives and senior leaders tackle complex challenges and drive their organizations forward, the value-added JLL Future Labs service curates immersive, multi-sensory collaboration experiences that foster innovative thinking and synergy and accelerate decision-making. JLL APAC leverages artificial intelligence (AI) and machine learning to unify operations among diverse facility management stakeholders and eliminate data silos, enhancing collaboration and decision-making toward optimized building performance. Its comprehensive AI-enhanced JLL Serve FM application streamlines operations, automates processes, digitizes maintenance and reporting, and provides real-time visibility to optimize building usage, minimize costs, save time, and boost returns.
Janice Wung, industry principal at Frost & Sullivan, observed, "JLL APAC's bold approach to exploring innovative insights beyond traditional FM scope, such as neuroscientific principles, enhance its solutions and deliver impactful results. Its foresight in technology integration is a key differentiator, empowering the company to remain at the forefront of the industry and capitalize on emerging market opportunities."
JLL APAC's Smart Building Platform helps clients enhance operational performance with real-time and remote asset monitoring, enabling continuous oversight, rapid problem detection, predictive maintenance, and improved occupant comfort. The platform drives cost optimization, enhances operational efficiency, and promotes sustainability while ensuring occupant comfort and safety. JLL APAC's expert integration of the Internet of Things, big data, and intelligent technology enhances service excellence, promoting sustainability and propelling the FM industry into the future. Furthermore, its world's first large language model specifically for the commercial real estate industry, the JLL Generative Pre-trained Transformer (JLL GPT) AI platform, performs comprehensive multi-source data analytics to provide clients with intelligent insights that drive informed strategies and enhance returns. JLL APAC's customer-centric and collaborative approach, deep expertise, and reliability in addressing client pain points resulted in an impressive global Net Promoter Score of
"JLL APAC prioritizes mutual interests to drive value creation and sustainable growth for all stakeholders involved, redefining business partnerships in the FM industry. By adopting progressive, customer-centric strategies and fostering enduring relationships through collaboration, value creation, and service excellence, JLL APAC is well-positioned to lead the FM industry into the future," added Rubini Kamal, best practices research analyst at Frost & Sullivan. With its strong overall performance, JLL APAC earns Frost & Sullivan's 2024 Asia Pacific Company of the Year Award in the facility management industry.
Each year, Frost & Sullivan presents a Company of the Year award to the organization that demonstrates excellence in terms of growth strategy and implementation in its field. The award recognizes a high degree of innovation with products and technologies, and the resulting leadership in terms of customer value and market penetration.
Frost & Sullivan Best Practices awards recognize companies in various regional and global markets for demonstrating outstanding achievement and superior performance in leadership, technological innovation, customer service, and strategic product development. Industry analysts compare market participants and measure performance through in-depth interviews, analyses, and extensive secondary research to identify best practices in the industry.
About Frost & Sullivan
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Contact:
Tarini Singh
E: tarini.singh@frost.com
About JLL APAC
For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with annual revenue of
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SOURCE Frost & Sullivan
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