Struggling with High Costs and Inefficiencies in Global Gaming Support? GPTBots.ai Reinvents Customer Service with AI
GPTBots.ai has partnered with an international gaming company to revolutionize customer service operations through AI integration. The solution addresses challenges faced by the gaming company's growing global business, including high volumes of repetitive inquiries and multi-language support demands.
The implementation delivered significant results:
- 65% reduction in support team workload
- Improved response times with instant, accurate answers
- Enhanced global support with 24/7 availability
- Increased player satisfaction through consistent responses
The AI solution features seamless Livechat integration, advanced intent recognition, and efficient knowledge base retrieval, allowing human agents to focus on complex issues while AI handles routine inquiries.
GPTBots.ai ha collaborato con un'azienda di giochi internazionale per rivoluzionare le operazioni di servizio clienti attraverso l'integrazione dell'IA. La soluzione affronta le sfide che l'azienda di giochi deve affrontare a causa della sua crescente attività globale, inclusi i volumi elevati di richieste ripetitive e le esigenze di supporto multilingue.
L'implementazione ha portato risultati significativi:
- Riduzione del 65% del carico di lavoro del team di supporto
- Tempi di risposta migliorati con risposte immediate e accurate
- Supporto globale potenziato con disponibilità 24/7
- Aumento della soddisfazione dei giocatori grazie a risposte coerenti
La soluzione IA presenta un'integrazione Livechat senza soluzione di continuità, un avanzato riconoscimento delle intenzioni e un recupero efficiente della base di conoscenze, consentendo agli agenti umani di concentrarsi su questioni complesse mentre l'IA si occupa delle richieste di routine.
GPTBots.ai se ha asociado con una empresa de juegos internacional para revolucionar las operaciones de servicio al cliente a través de la integración de IA. La solución aborda los desafíos que enfrenta la creciente actividad global de la empresa de juegos, incluyendo altos volúmenes de consultas repetitivas y demandas de soporte multilingüe.
La implementación ha dado resultados significativos:
- Reducción del 65% en la carga de trabajo del equipo de soporte
- Mejora en los tiempos de respuesta con respuestas instantáneas y precisas
- Soporte global mejorado con disponibilidad 24/7
- Aumento de la satisfacción del jugador a través de respuestas consistentes
La solución de IA cuenta con una integración de Livechat fluida, reconocimiento avanzado de intenciones y recuperación eficiente de la base de conocimientos, permitiendo que los agentes humanos se concentren en problemas complejos mientras la IA maneja consultas rutinarias.
GPTBots.ai는 국제 게임 회사와 협력하여 AI 통합을 통해 고객 서비스 운영을 혁신하고 있습니다. 이 솔루션은 증가하는 글로벌 비즈니스에서 직면하는 문제를 해결하며, 반복적인 문의의 높은 볼륨과 다국어 지원 요구를 포함합니다.
구현 결과는 상당한 성과를 가져왔습니다:
- 지원 팀의 작업량 65% 감소
- 즉각적이고 정확한 답변으로 개선된 응답 시간
- 24/7 가용성으로 향상된 글로벌 지원
- 일관된 응답을 통해 증가한 플레이어 만족도
AI 솔루션은 원활한 라이브 채팅 통합, 고급 의도 인식 및 효율적인 지식 기반 검색 기능을 제공하여, 인간 에이전트가 복잡한 문제에 집중할 수 있도록 하고 AI가 일상적인 문의를 처리합니다.
GPTBots.ai s'est associé à une entreprise de jeux internationale pour révolutionner les opérations de service client grâce à l'intégration de l'IA. La solution répond aux défis auxquels l'entreprise de jeux est confrontée en raison de sa croissance mondiale, notamment des volumes élevés de demandes répétitives et des exigences de support multilingue.
La mise en œuvre a donné des résultats significatifs :
- Réduction de 65 % de la charge de travail de l'équipe de support
- Amélioration des temps de réponse avec des réponses instantanées et précises
- Support global renforcé avec disponibilité 24/7
- Satisfaction des joueurs accrue grâce à des réponses cohérentes
La solution IA comprend une intégration Livechat fluide, une reconnaissance avancée des intentions et une récupération efficace de la base de connaissances, permettant aux agents humains de se concentrer sur des problèmes complexes pendant que l'IA gère les demandes de routine.
GPTBots.ai hat sich mit einem internationalen Gaming-Unternehmen zusammengeschlossen, um die Kundenservice-Operationen durch KI-Integration zu revolutionieren. Die Lösung adressiert die Herausforderungen, denen sich das wachsende globale Geschäft des Gaming-Unternehmens gegenübersieht, einschließlich hoher Volumina an wiederholten Anfragen und der Nachfrage nach mehrsprachigem Support.
Die Implementierung lieferte signifikante Ergebnisse:
- 65% Reduzierung der Arbeitslast des Support-Teams
- Verbesserte Antwortzeiten mit sofortigen, präzisen Antworten
- Verbesserter globaler Support mit 24/7 Verfügbarkeit
- Erhöhte Spielerzufriedenheit durch konsistente Antworten
Die KI-Lösung bietet eine nahtlose Livechat-Integration, fortschrittliche Absichtserkennung und effiziente Wissensdatenbankabfragen, die es menschlichen Agenten ermöglichen, sich auf komplexe Probleme zu konzentrieren, während die KI Routineanfragen bearbeitet.
- 65% reduction in customer support workload through AI automation
- Enhanced operational efficiency with 24/7 multilingual support capability
- Successful integration with existing systems requiring no platform replacement
- Improved customer satisfaction through faster response times
- Pre-implementation challenges indicate significant operational inefficiencies
- Heavy reliance on AI systems for customer support operations
HONG KONG, March 19, 2025 (GLOBE NEWSWIRE) -- GPTBots.ai has partnered with an international gaming company to transform its customer service operations. By seamlessly integrating GPTBots’ AI-powered solution into the client’s existing Livechat system, the collaboration has significantly enhanced service efficiency, reduced workload, and improved player satisfaction.
Challenges of a Growing Global Business
Initially, the gaming company relied on Livechat as its primary tool for real-time customer support. This system enabled the support team to handle inquiries related to system updates, account issues, and game events, ensuring a direct and responsive communication channel with players.
However, as the company’s global business expanded and its player base grew, the limitations of solely using Livechat became increasingly evident. The client encountered several challenges:
- High Volumes of Repetitive Inquiries: Questions about system maintenance schedules, privacy compliance, and game events overwhelmed the support team, consuming valuable resources.
- Global Player Base Demands: The need for multi-language support and 24/7 availability to cater to players across different time zones placed immense pressure on the team.
- Efficiency Bottlenecks: Despite Livechat’s capabilities, the growing workload hindered the team’s ability to maintain response speed and quality.
GPTBots’ Tailored AI Solution
To address these challenges, GPTBots implemented a customized AI-powered solution designed to complement and enhance the client’s existing Livechat system. Key features included:
- Seamless Livechat Integration: AI agents managed the majority of repetitive inquiries, escalating unresolved or complex issues to human agents when necessary.
- Advanced Intent Recognition: The AI accurately identified user intents and routed queries to the appropriate knowledge base for swift resolution.
- Efficient Knowledge Base Retrieval: Leveraging scenario-specific knowledge bases, the AI provided quick, accurate, and multilingual responses, significantly reducing response times.
Tangible Results Delivered
The deployment of GPTBots’ AI solution delivered measurable and impactful results:
65% Reduction in Workload: The AI bot efficiently handled repetitive inquiries, allowing human agents to focus on more complex and high-value issues.
- Faster Response Times: Players received instant, accurate answers, resulting in a smoother and more satisfying experience.
- Enhanced Global Support: Multi-language capabilities and 24/7 availability ensured seamless support for a global player base, alleviating the strain on the support team.
- Increased Player Satisfaction: Consistent and reliable responses built trust and improved overall satisfaction levels.
“By integrating seamlessly with Livechat, GPTBots enables businesses to achieve a ‘hassle-free technology upgrade,’ eliminating the need for platform replacement while rapidly improving service efficiency,” said the support team lead. “This integration reduces costs and offers flexible scalability, empowering businesses to embrace intelligent customer service with ease.”
About GPTBots.ai
GPTBots.ai is an enterprise AI agent platform that empowers businesses to streamline operations, enhance customer experiences, and drive growth. Offering end-to-end AI solutions across customer service, knowledge search, data analysis, and lead generation, GPTBots enables enterprises to harness the full potential of AI with ease. With seamless integration into various systems, and support for scalable, secure deployments, GPTBots is dedicated to reducing costs, accelerating growth, and helping businesses thrive in the AI era.
For more information, visit www.gptbots.ai.
Media Contact:
Silvia
Senior Marketing Manager
marketing@gptbots.ai
A photo accompanying this announcement is available at https://www.globenewswire.com/NewsRoom/AttachmentNg/96aeaa2d-26ce-416d-b91b-dc4ed40300ec
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