Infosys and ServiceNow Expand AI Collaboration to Revolutionize Service Delivery
Infosys and ServiceNow have expanded their strategic collaboration to provide end-to-end managed services, leveraging AI capabilities of the Now Platform and Infosys Enterprise Service Management Café (ESM Café) for enterprise business transformation. This partnership aims to accelerate ServiceNow implementation for enterprises by 30-40%, allowing faster time-to-value. Infosys ESM Café, part of Infosys Cobalt, offers over 70 applications covering various ServiceNow capabilities, including AI and sustainable digital solutions.
The collaboration showcases the power of ServiceNow's platform to revolutionize service delivery and improve operational efficiency. Infosys's expertise in the ServiceNow platform, combined with ESM Café, will enable companies like First Abu Dhabi Bank (FAB) to drive efficiency, productivity, and continuous service improvement across their enterprise.
Infosys e ServiceNow hanno ampliato la loro collaborazione strategica per fornire servizi gestiti end-to-end, sfruttando le capacità di intelligenza artificiale della Now Platform e dell'Infosys Enterprise Service Management Café (ESM Café) per la trasformazione aziendale. Questo partenariato ha l'obiettivo di accelerare l'implementazione di ServiceNow per le imprese del 30-40%, consentendo un più rapido ritorno sugli investimenti. L'ESM Café di Infosys, parte di Infosys Cobalt, offre oltre 70 applicazioni che coprono varie funzionalità di ServiceNow, incluse soluzioni digitali sostenibili e basate su AI.
La collaborazione dimostra la potenza della piattaforma di ServiceNow nel rivoluzionare la fornitura di servizi e migliorare l'efficienza operativa. L'esperienza di Infosys nella piattaforma ServiceNow, unita all'ESM Café, consentirà a aziende come First Abu Dhabi Bank (FAB) di migliorare l'efficienza, la produttività e il miglioramento continuo dei servizi in tutta l'impresa.
Infosys y ServiceNow han ampliado su colaboración estratégica para ofrecer servicios gestionados de principio a fin, aprovechando las capacidades de inteligencia artificial de la Now Platform y el Infosys Enterprise Service Management Café (ESM Café) para la transformación empresarial. Esta asociación tiene como objetivo acelerar la implementación de ServiceNow para las empresas en un 30-40%, permitiendo un tiempo de retorno más rápido. El ESM Café de Infosys, parte de Infosys Cobalt, ofrece más de 70 aplicaciones que cubren diversas funcionalidades de ServiceNow, incluidas soluciones digitales sostenibles y basadas en IA.
La colaboración demuestra el poder de la plataforma de ServiceNow para revolucionar la prestación de servicios y mejorar la eficiencia operativa. La experiencia de Infosys en la plataforma de ServiceNow, combinada con el ESM Café, permitirá a empresas como First Abu Dhabi Bank (FAB) impulsar la eficiencia, la productividad y la mejora continua de servicios en toda su organización.
인포시스와 서비스나우는 전략적 협력을 확대했습니다 . 이는 엔터프라이즈 비즈니스 혁신을 위한 Now Platform의 AI 기능과 Infosys Enterprise Service Management Café (ESM Café)를 활용하여 엔드 투 엔드 관리 서비스를 제공합니다. 이 파트너십은 기업에 대한 ServiceNow 구현을 30-40% 가속화하는 것을 목표로 하여 더 빠른 가치 실현을 가능하게 합니다. Infosys ESM Café는 Infosys Cobalt의 일환으로, AI 및 지속 가능한 디지털 솔루션을 포함한 다양한 ServiceNow 기능을 포괄하는 70개 이상의 애플리케이션을 제공합니다.
이 협업은 서비스 제공 방식을 혁신하고 운영 효율성을 향상시키는 ServiceNow 플랫폼의 강력함을 보여줍니다. ServiceNow 플랫폼에 대한 인포시스의 전문성과 ESM Café가 결합되어 First Abu Dhabi Bank (FAB)와 같은 기업들이 효율성, 생산성 및 기업 전반에 걸친 지속적인 서비스 개선을 추진할 수 있게 될 것입니다.
Infosys et ServiceNow ont élargi leur collaboration stratégique pour fournir des services gérés de bout en bout, en tirant parti des capacités d'IA de la Now Platform et du Café de Gestion des Services d'Entreprise d'Infosys (ESM Café) pour la transformation des entreprises. Ce partenariat vise à accélérer l'implémentation de ServiceNow pour les entreprises de 30 à 40%, permettant un retour sur investissement plus rapide. L'ESM Café d'Infosys, partie intégrante d'Infosys Cobalt, propose plus de 70 applications couvrant diverses capacités de ServiceNow, y compris des solutions numériques durables et basées sur l'IA.
La collaboration met en avant la puissance de la plateforme ServiceNow pour révolutionner la prestation de services et améliorer l'efficacité opérationnelle. L'expertise d'Infosys sur la plateforme ServiceNow, combinée à l'ESM Café, permettra à des entreprises telles que First Abu Dhabi Bank (FAB) de promouvoir l'efficacité, la productivité et l'amélioration continue des services à travers leur organisation.
Infosys und ServiceNow haben ihre strategische Zusammenarbeit erweitert, um End-to-End-Managed-Services anzubieten, die die KI-Funktionen der Now Platform und des Infosys Enterprise Service Management Café (ESM Café) für die Unternehmens-Transformation nutzen. Diese Partnerschaft zielt darauf ab, die Implementierung von ServiceNow für Unternehmen um 30-40% zu beschleunigen, wodurch eine schnellere Wertschöpfung ermöglicht wird. Das ESM Café von Infosys, das Teil von Infosys Cobalt ist, bietet über 70 Anwendungen, die verschiedene ServiceNow-Funktionen abdecken, darunter AI und nachhaltige digitale Lösungen.
Die Zusammenarbeit zeigt die Leistungsfähigkeit der ServiceNow-Plattform, um die Servicebereitstellung zu revolutionieren und die Betriebseffizienz zu verbessern. Die Expertise von Infosys auf der ServiceNow-Plattform in Kombination mit dem ESM Café wird es Unternehmen wie der First Abu Dhabi Bank (FAB) ermöglichen, Effizienz, Produktivität und kontinuierliche Serviceverbesserungen im gesamten Unternehmen voranzutreiben.
- Expanded strategic collaboration with ServiceNow to provide end-to-end managed services
- Potential to accelerate ServiceNow implementation for enterprises by 30-40%
- Infosys ESM Café offers over 70 applications covering various ServiceNow capabilities
- Partnership aims to drive efficiency, productivity, and continuous service improvement for clients
- None.
Insights
Infosys and ServiceNow's expanded collaboration marks a significant step in the AI-driven digital transformation landscape. The partnership leverages ServiceNow's Now Platform and Infosys' ESM Café to offer a comprehensive suite of AI-powered managed services. This collaboration has the potential to reshape enterprise service management and accelerate digital transformation initiatives.
The key highlight is the claimed 30-40% acceleration in ServiceNow implementation for enterprises like First Abu Dhabi Bank (FAB). This acceleration can provide a substantial competitive advantage in today's fast-paced business environment, allowing organizations to realize benefits from their digital investments more quickly.
Infosys' ESM Café, part of their Cobalt suite, offers over 70 applications covering various ServiceNow capabilities. This extensive range of pre-built solutions can significantly reduce implementation time and costs for enterprises adopting ServiceNow. The inclusion of AI and sustainable digital solutions in these applications aligns with the growing demand for intelligent and environmentally conscious business processes.
However, it's important to note that while AI-driven solutions promise efficiency gains, their effectiveness depends on proper implementation and integration with existing systems. Organizations considering this solution should carefully evaluate their readiness for such a transformation and ensure they have the necessary infrastructure and skills to fully leverage these advanced capabilities.
This collaboration between Infosys and ServiceNow presents potential financial implications for both companies and their clients. For Infosys, this partnership could lead to increased revenue streams through licensing, implementation services and ongoing managed services. The expanded offering may also help Infosys capture a larger share of the rapidly growing enterprise service management market.
The accelerated implementation timeframe (30-40% faster) could translate into significant cost savings for clients like First Abu Dhabi Bank. Faster deployment means quicker realization of operational efficiencies and potential revenue opportunities. However, it's important to consider that the initial investment in such comprehensive digital transformation initiatives can be substantial.
For ServiceNow, this collaboration could drive increased adoption of their Now Platform, potentially leading to higher subscription revenues. The partnership also allows ServiceNow to leverage Infosys' global reach and client base, potentially opening up new markets and opportunities.
Investors should monitor key performance indicators such as:
- Growth in Infosys' cloud and infrastructure services segment
- Adoption rates of the ESM Café solution
- Impact on ServiceNow's customer acquisition and retention rates
- Financial performance of early adopters like FAB, which could serve as case studies for the solution's effectiveness
While the collaboration shows promise, its long-term financial impact will depend on successful implementations and measurable improvements in client operations and bottom lines.
To jointly accelerate digital transformation for enterprises with Infosys ESM Café
BENGALURU,
As part of this engagement, Infosys will aim to accelerate the ServiceNow implementation for enterprises such as First Abu Dhabi Bank (FAB), by almost 30 to 40 percent, allowing faster time-to-value – and also deliver a comprehensive suite of services and solutions. These include licenses, services, and implementation of the Infosys ESM Café, an AI-powered plug-and-play solution, part of Infosys Cobalt, a set of services, solutions and platforms for enterprises to accelerate their cloud journey. The Infosys ESM Café offers more than 70 applications covering various modules and ServiceNow capabilities, including AI and sustainable digital solutions.
Cathy Mauzaize, President,
Umashankar Lakshmipathy, EVP and Head of Cloud, Infrastructure and Security Service, EMEA, Infosys, said, "We are excited to collaborate with ServiceNow to support enterprises with comprehensive managed services by leveraging the ServiceNow platform. Our long-standing relationship with ServiceNow and deep expertise in their platform, combined with the Infosys ESM Café, will enable companies like FAB to drive efficiency, productivity, and continuous service improvement across their enterprise. The outcome of this collaboration shows how cutting-edge AI capabilities can create transformative solutions and tangible business value for our clients."
About Infosys
Infosys is a global leader in next-generation digital services and consulting. Over 300,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.
Visit www.infosys.com to see how Infosys (NSE, BSE, NYSE: INFY) can help your enterprise navigate your next.
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FAQ
What is the purpose of Infosys and ServiceNow's expanded collaboration?
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What is Infosys Cobalt in relation to INFY's ServiceNow collaboration?
