Infosys and ServiceNow Expand AI Collaboration to Revolutionize Service Delivery

Rhea-AI Summary

Infosys and ServiceNow have expanded their strategic collaboration to provide end-to-end managed services, leveraging AI capabilities of the Now Platform and Infosys Enterprise Service Management Café (ESM Café) for enterprise business transformation. This partnership aims to accelerate ServiceNow implementation for enterprises by 30-40%, allowing faster time-to-value. Infosys ESM Café, part of Infosys Cobalt, offers over 70 applications covering various ServiceNow capabilities, including AI and sustainable digital solutions.

The collaboration showcases the power of ServiceNow's platform to revolutionize service delivery and improve operational efficiency. Infosys's expertise in the ServiceNow platform, combined with ESM Café, will enable companies like First Abu Dhabi Bank (FAB) to drive efficiency, productivity, and continuous service improvement across their enterprise.

Positive

• Expanded strategic collaboration with ServiceNow to provide end-to-end managed services
• Potential to accelerate ServiceNow implementation for enterprises by 30-40%
• Infosys ESM Café offers over 70 applications covering various ServiceNow capabilities
• Partnership aims to drive efficiency, productivity, and continuous service improvement for clients

Negative

• None.

Tech Expert

Infosys and ServiceNow's expanded collaboration marks a significant step in the AI-driven digital transformation landscape. The partnership leverages ServiceNow's Now Platform and Infosys' ESM Café to offer a comprehensive suite of AI-powered managed services. This collaboration has the potential to reshape enterprise service management and accelerate digital transformation initiatives.

The key highlight is the claimed 30-40% acceleration in ServiceNow implementation for enterprises like First Abu Dhabi Bank (FAB). This acceleration can provide a substantial competitive advantage in today's fast-paced business environment, allowing organizations to realize benefits from their digital investments more quickly.

Infosys' ESM Café, part of their Cobalt suite, offers over 70 applications covering various ServiceNow capabilities. This extensive range of pre-built solutions can significantly reduce implementation time and costs for enterprises adopting ServiceNow. The inclusion of AI and sustainable digital solutions in these applications aligns with the growing demand for intelligent and environmentally conscious business processes.

However, it's important to note that while AI-driven solutions promise efficiency gains, their effectiveness depends on proper implementation and integration with existing systems. Organizations considering this solution should carefully evaluate their readiness for such a transformation and ensure they have the necessary infrastructure and skills to fully leverage these advanced capabilities.

Financial Analyst

This collaboration between Infosys and ServiceNow presents potential financial implications for both companies and their clients. For Infosys, this partnership could lead to increased revenue streams through licensing, implementation services and ongoing managed services. The expanded offering may also help Infosys capture a larger share of the rapidly growing enterprise service management market.

The accelerated implementation timeframe (30-40% faster) could translate into significant cost savings for clients like First Abu Dhabi Bank. Faster deployment means quicker realization of operational efficiencies and potential revenue opportunities. However, it's important to consider that the initial investment in such comprehensive digital transformation initiatives can be substantial.

For ServiceNow, this collaboration could drive increased adoption of their Now Platform, potentially leading to higher subscription revenues. The partnership also allows ServiceNow to leverage Infosys' global reach and client base, potentially opening up new markets and opportunities.

Investors should monitor key performance indicators such as:

• Growth in Infosys' cloud and infrastructure services segment
• Adoption rates of the ESM Café solution
• Impact on ServiceNow's customer acquisition and retention rates
• Financial performance of early adopters like FAB, which could serve as case studies for the solution's effectiveness

While the collaboration shows promise, its long-term financial impact will depend on successful implementations and measurable improvements in client operations and bottom lines.

To jointly accelerate digital transformation for enterprises with Infosys ESM Café

BENGALURU, India, Aug. 1, 2024 /PRNewswire/ -- Infosys (NSE: INFY) (BSE: INFY) (NYSE: INFY), a global leader in next-generation digital services and consulting, today announced an expanded strategic collaboration with ServiceNow to provide end-to-end managed services, leveraging AI capabilities of the Now Platform and the Infosys Enterprise Service Management Café (ESM Café) for enterprise business transformation.

As part of this engagement, Infosys will aim to accelerate the ServiceNow implementation for enterprises such as First Abu Dhabi Bank (FAB), by almost 30 to 40 percent, allowing faster time-to-value – and also deliver a comprehensive suite of services and solutions. These include licenses, services, and implementation of the Infosys ESM Café, an AI-powered plug-and-play solution, part of Infosys Cobalt, a set of services, solutions and platforms for enterprises to accelerate their cloud journey. The Infosys ESM Café offers more than 70 applications covering various modules and ServiceNow capabilities, including AI and sustainable digital solutions.

Cathy Mauzaize, President, Europe, Middle East and Africa, ServiceNow, said, "We are delighted to see Infosys leveraging our AI platform for business transformation of globally reputed financial institutions like FAB. This collaboration showcases the power of our platform to revolutionize service delivery and improve operational efficiency. This is another milestone in our successful collaboration with Infosys as they continue to drive refined digital transformation and deliver exceptional value to their clients through our platform."

Umashankar Lakshmipathy, EVP and Head of Cloud, Infrastructure and Security Service, EMEA, Infosys, said, "We are excited to collaborate with ServiceNow to support enterprises with comprehensive managed services by leveraging the ServiceNow platform. Our long-standing relationship with ServiceNow and deep expertise in their platform, combined with the Infosys ESM Café, will enable companies like FAB to drive efficiency, productivity, and continuous service improvement across their enterprise. The outcome of this collaboration shows how cutting-edge AI capabilities can create transformative solutions and tangible business value for our clients."

About Infosys

Infosys is a global leader in next-generation digital services and consulting. Over 300,000 of our people work to amplify human potential and create the next opportunity for people, businesses and communities. We enable clients in more than 56 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer clients, as they navigate their digital transformation powered by cloud and AI. We enable them with an AI-first core, empower the business with agile digital at scale and drive continuous improvement with always-on learning through the transfer of digital skills, expertise, and ideas from our innovation ecosystem. We are deeply committed to being a well-governed, environmentally sustainable organization where diverse talent thrives in an inclusive workplace.

Visit www.infosys.com to see how Infosys (NSE, BSE, NYSE: INFY) can help your enterprise navigate your next.

Safe Harbor

Certain statements in this release concerning our future growth prospects, or our future financial or operating performance, are forward-looking statements intended to qualify for the 'safe harbor' under the Private Securities Litigation Reform Act of 1995, which involve a number of risks and uncertainties that could cause actual results or outcomes to differ materially from those in such forward-looking statements. The risks and uncertainties relating to these statements include, but are not limited to, risks and uncertainties regarding the execution of our business strategy, increased competition for talent, our ability to attract and retain personnel, increase in wages, investments to reskill our employees, our ability to effectively implement a hybrid work model, economic uncertainties and geo-political situations, technological disruptions and innovations such as Generative AI, the complex and evolving regulatory landscape including immigration regulation changes, our ESG vision, our capital allocation policy and expectations concerning our market position, future operations, margins, profitability, liquidity, capital resources, our corporate actions including acquisitions, and cybersecurity matters. Important factors that may cause actual results or outcomes to differ from those implied by the forward-looking statements are discussed in more detail in our US Securities and Exchange Commission filings including our Annual Report on Form 20-F for the fiscal year ended March 31, 2024. These filings are available at www.sec.gov. Infosys may, from time to time, make additional written and oral forward-looking statements, including statements contained in the Company's filings with the Securities and Exchange Commission and our reports to shareholders. The Company does not undertake to update any forward-looking statements that may be made from time to time by or on behalf of the Company unless it is required by law.

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SOURCE Infosys

FAQ

What is the purpose of Infosys and ServiceNow's expanded collaboration?

The expanded collaboration aims to provide end-to-end managed services, leveraging AI capabilities of the Now Platform and Infosys ESM Café for enterprise business transformation. It seeks to accelerate ServiceNow implementation for enterprises by 30-40%, allowing faster time-to-value.

How many applications does Infosys ESM Café offer for INFY?

Infosys ESM Café offers more than 70 applications covering various modules and ServiceNow capabilities, including AI and sustainable digital solutions.

Which major client is mentioned as benefiting from the Infosys-ServiceNow collaboration?

First Abu Dhabi Bank (FAB) is mentioned as a client that will benefit from the Infosys-ServiceNow collaboration, potentially experiencing accelerated ServiceNow implementation and improved enterprise efficiency.

What is Infosys Cobalt in relation to INFY's ServiceNow collaboration?

Infosys Cobalt is a set of services, solutions, and platforms for enterprises to accelerate their cloud journey. The Infosys ESM Café, which is part of Infosys Cobalt, is being leveraged in the ServiceNow collaboration to provide comprehensive managed services.