Lenders Mortgage Insurer Helia Chooses Informatica’s AI-Powered Intelligent Data Management Cloud Platform to Boost Data Governance and Drive Faster Claims Processing
Informatica (NYSE: INFA) has been chosen by Australian lenders mortgage insurer Helia to enhance data governance and streamline data management, aiming to accelerate claims processing. Helia, Australia's first lenders mortgage insurance provider, is adopting Informatica's Intelligent Data Management Cloud™ (IDMC) platform, including the Cloud Data Governance and Catalog (CDGC) solution.
This AI-powered platform will help Helia manage large volumes of customer data, improve data trust and literacy, and enhance data privacy across the organization. The implementation is expected to supercharge Helia's digital capabilities, enabling intelligent chatbots and automated decision-making for claims, ultimately improving customer experience and mitigating compliance risks.
Informatica (NYSE: INFA) è stata scelta dall'assicuratore dei mutui per i prestatori australiani Helia per migliorare la governance dei dati e semplificare la gestione dei dati, con l'obiettivo di accelerare l'elaborazione delle richieste. Helia, il primo fornitore australiano di assicurazione sui mutui, sta adottando la piattaforma di Informatica Intelligent Data Management Cloud™ (IDMC), inclusa la soluzione Cloud Data Governance and Catalog (CDGC).
Questa piattaforma alimentata dall'IA aiuterà Helia a gestire grandi volumi di dati dei clienti, migliorare la fiducia e la competenza sui dati, e potenziare la privacy dei dati in tutta l'organizzazione. Si prevede che l'implementazione amplifichi le capacità digitali di Helia, abilitando chatbot intelligenti e decisioni automatizzate per le richieste, migliorando infine l'esperienza del cliente e mitigando i rischi di conformità.
Informatica (NYSE: INFA) ha sido elegida por el asegurador hipotecario australiano Helia para mejorar la gobernanza de datos y optimizar la gestión de datos, con el objetivo de acelerar el procesamiento de reclamaciones. Helia, el primer proveedor australiano de seguros de hipoteca para prestamistas, está adoptando la plataforma Intelligent Data Management Cloud™ (IDMC) de Informatica, que incluye la solución Cloud Data Governance and Catalog (CDGC).
Esta plataforma impulsada por IA ayudará a Helia a gestionar grandes volúmenes de datos de clientes, mejorar la confianza y la alfabetización de datos, y aumentar la privacidad de los datos en toda la organización. Se espera que la implementación potencie las capacidades digitales de Helia, permitiendo chatbots inteligentes y toma de decisiones automatizadas para reclamaciones, mejorando en última instancia la experiencia del cliente y mitigando los riesgos de cumplimiento.
인포매티카(뉴욕증권거래소: INFA)는 호주 대출자 주택 담보 보험사인 헬리아에 의해 데이터 거버넌스를 개선하고 데이터 관리를 간소화하기 위해 선택되었습니다. 이는 청구 처리 속도를 가속화하는 것을 목표로 하고 있습니다. 호주의 최초 대출자 주택 담보 보험 제공업체인 헬리아는 인포매티카의 Intelligent Data Management Cloud™ (IDMC) 플랫폼을 채택하고 있으며, Cloud Data Governance and Catalog (CDGC) 솔루션을 포함하고 있습니다.
이 AI 기반 플랫폼은 헬리아가 대량의 고객 데이터를 관리하고, 데이터 신뢰성과 이해도를 향상시키며, 조직 전반의 데이터 프라이버시를 강화하는 데 도움을 줄 것입니다. 이 구현은 헬리아의 디지털 역량을 강화하고, 지능형 챗봇과 자동화된 의사 결정을 가능하게 하여 궁극적으로 고객 경험을 개선하고 규정 준수 위험을 완화할 것으로 예상됩니다.
Informatica (NYSE: INFA) a été choisie par l'assureur hypothécaire australien Helia pour améliorer la gouvernance des données et rationaliser la gestion des données, dans le but d'accélérer le traitement des demandes. Helia, le premier fournisseur d'assurance hypothécaire pour prêteurs en Australie, adopte la plateforme Intelligent Data Management Cloud™ (IDMC) d'Informatica, y compris la solution Cloud Data Governance and Catalog (CDGC).
Cette plateforme alimentée par l'IA va aider Helia à gérer de grands volumes de données clients, à améliorer la confiance et la culture des données, et à renforcer la confidentialité des données dans l'ensemble de l'organisation. On s'attend à ce que la mise en œuvre augmente les capacités numériques de Helia, en permettant des chatbots intelligents et une prise de décision automatisée pour les demandes, ce qui améliorera finalement l'expérience client et atténuera les risques de conformité.
Informatica (NYSE: INFA) wurde von der australischen Hypothekenversicherungsgeber Helia ausgewählt, um die Datenverwaltung zu verbessern und die Datenverwaltung zu rationalisieren, wobei das Ziel darin besteht, den Bearbeitungsprozess von Ansprüchen zu beschleunigen. Helia, Australiens erster Anbieter von Hypothekenversicherungen, adoptiert die Plattform Intelligent Data Management Cloud™ (IDMC) von Informatica, einschließlich der Lösung Cloud Data Governance and Catalog (CDGC).
Diese KI-gestützte Plattform wird Helia helfen, große Mengen an Kundendaten zu verwalten, das Vertrauen in Daten und die Datenkompetenz zu verbessern sowie die Datensicherheit im gesamten Unternehmen zu erhöhen. Die Implementierung wird voraussichtlich die digitalen Fähigkeiten von Helia stärken, indem intelligente Chatbots und automatisierte Entscheidungsfindung für Ansprüche ermöglicht werden, was letztlich das Kundenerlebnis verbessert und die Risiken in der Einhaltung der Vorschriften mindert.
- Informatica secured a contract with Helia, a leading Australian lenders mortgage insurer
- Helia's adoption of IDMC platform is expected to enhance data governance and streamline data management
- The implementation aims to accelerate claims processing and improve customer experience
- AI-powered platform will help manage large volumes of customer data more effectively
- Enhanced data security and compliance risk mitigation
- None.
Insights
Helia's adoption of Informatica's AI-powered IDMC platform is a strategic move that could yield significant benefits. By enhancing data governance and streamlining claims processing, Helia is positioning itself for improved operational efficiency and customer satisfaction. This could lead to increased market share and stronger financial performance in the competitive lenders mortgage insurance sector.
The investment in advanced data management aligns with industry trends towards digital transformation and AI adoption. It may result in reduced operational costs and improved risk management, potentially boosting Helia's profitability. For Informatica, this partnership with a leading Australian insurer could open doors to more contracts in the financial services sector, potentially driving revenue growth and market expansion in the Asia-Pacific region.
Informatica's IDMC platform represents a significant technological leap for Helia. The AI-powered Cloud Data Governance and Catalog (CDGC) will likely enable more efficient data integration across multiple sources and cloud systems. This could lead to faster decision-making and improved data quality, important in the mortgage insurance industry.
The platform's AI capabilities, including intelligent chatbots and automated decision-making for claims, have the potential to revolutionize customer interactions and streamline operations. Moreover, the enhanced data security features are timely, given the increasing cyber risks in the financial sector. This technological upgrade positions Helia at the forefront of data-driven innovation in their industry, potentially creating a competitive advantage.
The Australian mortgage market is facing challenges due to rising living costs and difficulties in saving for deposits. Helia's investment in advanced data management could help them better serve this evolving market. By improving claims processing and customer experience, Helia may be able to attract more lenders and home buyers to their services.
The move towards AI-powered solutions aligns with broader industry trends, potentially allowing Helia to stay ahead of competitors. The ability to offer more personalized services and faster claims processing could be a significant differentiator in the market. However, the success of this initiative will depend on how effectively Helia implements the technology and translates it into tangible benefits for customers and lenders.
Lenders mortgage insurers such as Helia are in demand to help home buyers overcome the
Helia manages large amounts of customer data. Given an ever-evolving mortgage lending industry landscape and rapidly growing data volumes and increased complexity, Helia has upgraded its systems and processes to enhance the customer experience while mitigating compliance risks. This also enhances data security given increased cyber risks.
Helia sought a flexible and scalable data governance framework that could connect multiple data sources and cloud systems across the organization and provide comprehensive data visibility and oversight.
Informatica’s Intelligent Data Management Cloud™ (IDMC) has been chosen as the AI-powered platform to support the needs, with the adoption of Informatica’s Cloud Data Governance and Catalog (CDGC) to help provide AI-ready data, while improving data trust, data literacy and data privacy across Helia organization.
Through this data transformation, Helia can supercharge its digital strength exploring new ways to engage with customers - from intelligent chatbots that can deliver accurate results to automated decision-making for claims that help improve customer experience.
“By taking control of our data and implementing AI-powered data governance, we’re building a foundation to surpass our customers’ expectations and maximize value from AI,” said Michelle Soakell-Ho, data governance leader at Helia.
“It was time for Helia to rethink our approach to exceed customers’ needs. Customers and home buyers trust us to be the custodians of their information, and we needed an integrated platform that would allow us to take charge of our data and deliver on its true value,” Soakell-Ho added.
“IDMC enables Helia to build a centralized inventory of its data, enhance its classification processes using our AI-powered platform capabilities for automating processes and enforcing policies to manage this information,” said Alex Newman, Country Manager for Informatica Australia and New Zealand. “The AI-powered IDMC platform’s cloud-agnostic connectivity allows Helia to seamlessly integrate their diverse data landscape and improve on its foundations with a more robust yet agile data solution that would supercharge their users’ ability to access trustworthy, reliable data to deliver superior customer experience.”
“This flexible cloud-based solution helps deliver a future-proof approach to data governance and allows Helia to take its data capability to the next level with a contextual 360-degree view of high-quality, consistent data and AI-powered insights,” Newman added.
About Informatica
Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We have created a new category of software, the Informatica Intelligent Data Management Cloud™ (IDMC). IDMC is an end-to-end data management platform, powered by CLAIRE AI, that connects, manages and unifies data across any multi-cloud or hybrid system, democratizing data and enabling enterprises to modernize and advance their business strategies. Customers in approximately 100 countries, including more than 80 of the Fortune 100, rely on Informatica to drive data-led digital transformation. Informatica. Where data and AI come to life.
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Media Contact:
Informatica Public Relations
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Source: Informatica
FAQ
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