Informatica Receives TSIA 2024 Star Awards for Leveraging AI and Innovations in Knowledge Management and Revenue Generation

Rhea-AI Summary

Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, has been awarded two TSIA 2024 Star Awards for 'Innovation in Knowledge Management' and 'Leveraging AI in Revenue Generation Workflows'. The company was recognized for its strategic use of AI/ML applications to enhance customer experience, accelerate time to value, and improve retention and expansion strategies. Informatica's innovative self-service portal, which serves 10 million yearly customer users, combines GenAI capabilities to accelerate content generation and improve searchability.

The company was also named a finalist in three additional TSIA categories: 'Best Practices in Aligning Sales and Customer Success', 'Leveraging AI in Professional Services', and 'Leveraging AI in Education Services'. These awards highlight Informatica's commitment to customer-centric innovation and its focus on helping customers harness the transformative power of data with AI-powered data management solutions.

Positive

• Won two TSIA 2024 Star Awards for AI innovation and knowledge management
• Recognized for strategic use of AI/ML to enhance customer experience and retention
• Innovative self-service portal serves 10 million yearly customer users
• Named finalist in three additional TSIA categories

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• None.

REDWOOD CITY, Calif.--(BUSINESS WIRE)-- Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, today announced that it has been recognized as a winner in two categories, “Innovation in Knowledge Management” and “Leveraging AI in Revenue Generation Workflows” in the Technology & Services Industry Association (TSIA) 2024 Star Awards, one of the highest honors in the technology and services industry.

For the “Leveraging AI in Revenue Generation Workflows” category, Informatica was credited for its strategic emphasis on boosting customer retention and expansion based on a transformative approach, leveraging AI/ML applications to elevate customer experience and help customers accelerate time to value. With the help of Machine Learning and GenAI technologies, including natural language and large language models, Informatica uses predictive analytics to sharpen engagement strategies, improve strategic account management, reduce customer churn, simplify complex data interactions and drive narrative-insights to boost decision making.

In the “Innovations in Knowledge Management” award, Informatica was commended for fostering a culture of excellence, collaboration, and empowerment across its unique 10 million yearly customer users. With an innovative, advanced self-service portal, Informatica provides high-quality and timely content to enable customers to deliver their desired business outcomes as they prepare their enterprise for data and AI readiness. By combining GenAI capabilities in the self-service portal, Informatica not only accelerates content generation at scale, but also improves customer experience through enhanced searchability and greater in-product experience.

“Informatica continues to exemplify their leadership in driving innovative solutions and demonstrating their dedication for customer excellence as the industry continues to evolve with ever-changing customer needs,” said Thomas Lah, Executive Director and Executive Vice President, TSIA. “It is our honour to recognize Informatica for providing best in value for their customers with two 2024 Star Awards.”

“Thank you to the TSIA advisory board and community peers for acknowledging our best practices as one of the best in the business,” said Ansa Sekharan, EVP and Chief Customer Success Officer at Informatica. “These prestigious awards demonstrate Informatica’s commitment to delivering customer-centric innovation and ‘think customer-first’ value, which are deeply ingrained in our DNA as we are laser-focused on helping customers unleash the transformative power of data with our AI-powered data management cloud.”

Informatica was also named a finalist in three additional TSIA categories this year namely, “Best Practices in Aligning Sales and Customer Success”, “Leveraging AI in Professional Services” and “Leveraging AI in Education Services”.

About Informatica

Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We have created a new category of software, the Informatica Intelligent Data Management Cloud™ (IDMC). IDMC is an end-to-end data management platform, powered by CLAIRE® AI, that connects, manages and unifies data across any multi-cloud or hybrid system, democratizing data and enabling enterprises to modernize and advance their business strategies. Customers in approximately 100 countries, including over 80 of the Fortune 100, rely on Informatica to drive data-led digital transformation. Informatica. Where data and AI come to life.

View source version on businesswire.com: https://www.businesswire.com/news/home/20241017905535/en/

Media Contact:

Informatica Public Relations

pr@informatica.com

Source: Informatica

FAQ

What awards did Informatica (INFA) win at the TSIA 2024 Star Awards?

Informatica won two TSIA 2024 Star Awards: 'Innovation in Knowledge Management' and 'Leveraging AI in Revenue Generation Workflows'.

How does Informatica (INFA) use AI in its customer retention strategies?

Informatica uses AI/ML applications, including natural language and large language models, for predictive analytics to improve engagement strategies, reduce customer churn, and drive narrative-insights for decision making.

What is the significance of Informatica's (INFA) self-service portal?

Informatica's self-service portal serves 10 million yearly customer users, providing high-quality content and combining GenAI capabilities to accelerate content generation and improve customer experience through enhanced searchability.

In which additional TSIA categories was Informatica (INFA) named a finalist?

Informatica was named a finalist in three additional TSIA categories: 'Best Practices in Aligning Sales and Customer Success', 'Leveraging AI in Professional Services', and 'Leveraging AI in Education Services'.