Informatica Earns J.D. Power Certification for “Outstanding Customer Experience” for the Fourth Consecutive Year
Informatica (NYSE: INFA) has earned the prestigious J.D. Power certification for Outstanding Customer Service for the fourth consecutive year. This recognition highlights the company's excellence in customer support, evaluated through a rigorous process involving global audits and surveys. The certification underscores Informatica's integration of GenAI into its services, enhancing diagnostic, summarization, and knowledge creation capabilities. These advancements have boosted productivity by over 40% in relevant categories.
Informatica has also introduced personalized in-product notifications and the Success Accelerators platform, offering tailored customer updates and self-service options. The company collaborates with customers to review architecture and design artifacts, minimizing delays and unpredictability. This ongoing commitment to customer service excellence is reflected in their operational competence and overall customer satisfaction.
Informatica (NYSE: INFA) ha ricevuto la prestigiosa certificazione J.D. Power per Eccellenza nel Servizio Clienti per il quarto anno consecutivo. Questo riconoscimento evidenzia l'eccellenza dell'azienda nel supporto ai clienti, valutata attraverso un processo rigoroso che coinvolge audit globali e sondaggi. La certificazione sottolinea l'integrazione di GenAI nei servizi offerti da Informatica, migliorando le capacità di diagnostica, sintesi e creazione di conoscenza. Questi progressi hanno aumentato la produttività di oltre il 40% nelle categorie pertinenti.
Informatica ha anche introdotto notifiche personalizzate all'interno del prodotto e la piattaforma Success Accelerators, che offre aggiornamenti personalizzati ai clienti e opzioni di self-service. L'azienda collabora con i clienti per rivedere architetture e documenti di design, riducendo ritardi e imprevedibilità. Questo impegno continuo per l'eccellenza del servizio clienti si riflette nella loro competenza operativa e nella soddisfazione generale dei clienti.
Informatica (NYSE: INFA) ha obtenido la prestigiosa certificación J.D. Power por Servicio al Cliente Excepcional por cuarto año consecutivo. Este reconocimiento resalta la excelencia de la empresa en el soporte al cliente, evaluada a través de un proceso riguroso que involucra auditorías globales y encuestas. La certificación subraya la integración de GenAI en sus servicios, mejorando las capacidades de diagnóstico, resumido y creación de conocimiento. Estos avances han incrementado la productividad en más del 40% en las categorías relevantes.
Informatica también ha introducido notificaciones personalizadas dentro del producto y la plataforma Success Accelerators, que ofrece actualizaciones personalizadas a los clientes y opciones de autoservicio. La empresa colabora con los clientes para revisar arquitecturas y documentos de diseño, minimizando retrasos e imprevisibilidad. Este compromiso continuo con la excelencia en el servicio al cliente se refleja en su competencia operativa y en la satisfacción general del cliente.
인포매티카 (NYSE: INFA)는 네 번째 연속으로 J.D. 파워 고객 서비스 우수 인증을 받았습니다. 이 인증은 전 세계 감사 및 설문 조사를 포함한 엄격한 절차를 통해 회사의 고객 지원 우수성을 강조합니다. 인증은 인포매티카가 제공하는 서비스에 GenAI를 통합하여 진단, 요약 및 지식 생성 기능을 향상시켰음을 강조합니다. 이러한 발전은 관련 분야에서 40% 이상의 생산성 향상을 가져왔습니다.
인포매티카는 또한 제품 내 개인화된 알림과 Success Accelerators 플랫폼을 도입하여 맞춤형 고객 업데이트와 자기 서비스 옵션을 제공합니다. 회사는 고객과 협력하여 구조 및 설계 문서를 검토하고 지연과 예측 불가능성을 최소화합니다. 고객 서비스 우수성에 대한 이러한 지속적인 노력은 운영 역량과 전반적인 고객 만족도에 반영됩니다.
Informatica (NYSE: INFA) a obtenu la prestigieuse certification J.D. Power pour un Service Client Exceptionnel pour la quatrième année consécutive. Cette reconnaissance met en avant l'excellence de l'entreprise en matière de support client, évaluée par un processus rigoureux impliquant des audits et des enquêtes à l'échelle mondiale. La certification souligne l'intégration de GenAI dans ses services, améliorant les capacités de diagnostic, de synthèse et de création de connaissance. Ces avancées ont permis d'augmenter la productivité de plus de 40 % dans les catégories concernées.
Informatica a également introduit des notifications personnalisées au sein du produit et la plateforme Success Accelerators, offrant des mises à jour client sur mesure et des options d'auto-service. L'entreprise collabore avec les clients pour revoir les architectures et les documents de conception, réduisant ainsi les retards et l'imprévisibilité. Cet engagement continu envers l'excellence du service client se reflète dans leur compétence opérationnelle et la satisfaction générale des clients.
Informatica (NYSE: INFA) hat zum vierten Mal in Folge die prestigeträchtige J.D. Power-Zertifizierung für außergewöhnlichen Kundendienst erhalten. Diese Auszeichnung hebt die Exzellenz des Unternehmens im Kundenservice hervor, die durch einen strengen Prozess mit globalen Audits und Umfragen evaluiert wird. Die Zertifizierung unterstreicht die Integration von GenAI in die Dienstleistungen von Informatica und verbessert die Fähigkeiten zur Diagnose, Zusammenfassung und Wissensgenerierung. Diese Fortschritte haben die Produktivität in relevanten Kategorien um über 40% gesteigert.
Informatica hat auch personalisierte In-Produkt-Benachrichtigungen und die Plattform Success Accelerators eingeführt, die maßgeschneiderte Kundenupdates und Selbstbedienungsoptionen anbietet. Das Unternehmen arbeitet mit Kunden zusammen, um Architekturen und Designartefakte zu prüfen, um Verzögerungen und Unvorhersehbarkeiten zu minimieren. Dieses anhaltende Engagement für Exzellenz im Kundenservice spiegelt sich in ihrer betrieblichen Kompetenz und der allgemeinen Kundenzufriedenheit wider.
- Informatica received J.D. Power certification for Outstanding Customer Service for the fourth year.
- Integration of GenAI has led to a 40% productivity increase in diagnostics and support.
- Launch of personalized in-product notifications and Success Accelerators platform for improved customer experience.
- None.
J.D. Power conducts annual audits and surveys with global organizations on various parameters. Our Global Customer Support (GCS) and cross-functional teams underwent a rigorous evaluation process against 95 best practices at our domestic and international locations. The research was conducted against a global benchmark of top-performing software support experiences.
“Receiving the J.D. Power recognition for the fourth consecutive year is a testament to the dedication of our team and our products driven by invaluable insights from our customers,” said Ansa Sekharan, Executive Vice President and Chief Customer Officer at Informatica. “This recognition comes as we integrate GenAI into every aspect of our product strategy. While our strategy continues to evolve, our goal remains unwavering: deliver best-in-class customer experiences and remain a leading force in the space with our AI-powered data management platform.”
Key Tenets
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Leveraged GenAI to enhance customer experience, integrating advanced capabilities like diagnostics, summarizations and knowledge creation into its business processes and products. This GenAI-powered integration has helped customer support engineers identify and isolate issues faster and improve productivity by over
40% in these categories. - Introduced an in-product notification feature personalized for each customer, which expedites customer onboarding, delivers critical product updates and provides tailored customer updates.
- Launched Success Accelerators, a platform that offers self-service and high-touch engagements depending on customer preference. The success accelerator has helped customers access critical information faster and in their preferred format.
- In collaboration with customers and partners, Informatica reviews IDMC architecture and design artifacts, ensuring a consistent path to success for customers. The process helps eliminate unplanned delays and unpredictability. Informatica also offers a flexible service unit attachment model for broader customer engagement.
“The certification is designed to be very challenging, so when J.D. Power says that a brand delivers outstanding service, the world can have confidence that the organization was tested against rigorous operational standards, and has delivered outstanding service according to the customer,” said Mark Miller, Practice Leader for Customer Service Advisory at J.D. Power. “Informatica continues to perform above our benchmarks for customer experience in Enterprise Software. Earning this distinction for four consecutive years speaks volumes to its commitment to service excellence. We are proud to recognize this outstanding organization for taking great care of their customers.”
About Informatica
Informatica (NYSE: INFA), a leader in enterprise AI-powered cloud data management, brings data and AI to life by empowering businesses to realize the transformative power of their most critical assets. We have created a new category of software, the Informatica Intelligent Data Management Cloud™ (IDMC). IDMC is an end-to-end data management platform, powered by CLAIRE AI, that connects, manages and unifies data across any multi-cloud or hybrid system, democratizing data and enabling enterprises to modernize and advance their business strategies. Customers in approximately 100 countries, including more than 80 of the Fortune 100, rely on Informatica to drive data-led digital transformation. Informatica. Where data and AI come to life.
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Media Contact:
Informatica Public Relations
pr@informatica.com
Source: Informatica
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