ePortal Self-Service Solution Goes Live in City of Phoenix Water Services Department
i3 Verticals (NASDAQ: IIIV) has announced the successful launch of its ePortal self-service solution for the City of Phoenix Water Services Department, Arizona's largest municipal water utility serving over 1.7 million customers. The ePortal provides customers with a mobile-first platform to manage accounts, pay bills, monitor water usage, and access water conservation tools.
The implementation represents a significant expansion of i3 Verticals' presence in the Public Sector vertical, strengthening its position in providing digital customer engagement solutions for utilities. Ram Kasarla, Executive VP of Enterprise Utilities at i3 Verticals, highlighted the solution's role in empowering customers and streamlining water management operations.
i3 Verticals (NASDAQ: IIIV) ha annunciato il lancio con successo della sua soluzione self-service ePortal per il Dipartimento dei Servizi Idrici della Città di Phoenix, il più grande servizio idrico municipale dell'Arizona che serve oltre 1,7 milioni di clienti. L'ePortal offre ai clienti una piattaforma mobile-first per gestire gli account, pagare le bollette, monitorare il consumo d'acqua e accedere agli strumenti di conservazione idrica.
L'implementazione rappresenta un'espansione significativa della presenza di i3 Verticals nel settore pubblico, rafforzando la sua posizione nel fornire soluzioni digitali di coinvolgimento dei clienti per i servizi pubblici. Ram Kasarla, VP Esecutivo delle Utilities Aziendali presso i3 Verticals, ha sottolineato il ruolo della soluzione nell'autorizzare i clienti e semplificare le operazioni di gestione dell'acqua.
i3 Verticals (NASDAQ: IIIV) ha anunciado el lanzamiento exitoso de su solución de autoservicio ePortal para el Departamento de Servicios de Agua de la Ciudad de Phoenix, la mayor utilidad municipal de agua de Arizona que atiende a más de 1.7 millones de clientes. El ePortal proporciona a los clientes una plataforma móvil-primer para gestionar cuentas, pagar facturas, monitorear el uso del agua y acceder a herramientas de conservación del agua.
La implementación representa una expansión significativa de la presencia de i3 Verticals en el sector público, fortaleciendo su posición en el suministro de soluciones digitales de compromiso del cliente para las utilidades. Ram Kasarla, VP Ejecutivo de Utilidades Empresariales en i3 Verticals, destacó el papel de la solución en empoderar a los clientes y agilizar las operaciones de gestión del agua.
i3 Verticals (NASDAQ: IIIV)는 애리조나에서 가장 큰 지방자치단체인 피닉스시 물 서비스 부서를 위한 셀프 서비스 솔루션 ePortal의 성공적인 출범을 발표했습니다. ePortal은 고객에게 계정 관리, 청구서 지불, 물 사용 모니터링 및 물 보전 도구에 접근할 수 있는 모바일 우선 플랫폼을 제공합니다.
이번 구현은 i3 Verticals의 공공 부문에서의 존재감을 크게 확장하는 중요한 이정표로, 유 utility을 위한 디지털 고객 참여 솔루션 제공에 있어 그 입지를 강화합니다. i3 Verticals의 기업 유틸리티 총괄 부사장인 Ram Kasarla는 고객의 역량을 강화하고 물 관리 운영을 간소화하는 솔루션의 역할을 강조했습니다.
i3 Verticals (NASDAQ: IIIV) a annoncé le lancement réussi de sa solution d'auto-service ePortal pour le Service des eaux de la ville de Phoenix, le plus grand service d'eau municipal de l'Arizona, qui sert plus de 1,7 million de clients. L'ePortal offre aux clients une plateforme mobile-first pour gérer leurs comptes, payer leurs factures, surveiller leur consommation d'eau et accéder aux outils de conservation de l'eau.
Cette mise en œuvre représente une expansion significative de la présence d'i3 Verticals dans le secteur public, renforçant sa position en tant que fournisseur de solutions numériques d'engagement client pour les services publics. Ram Kasarla, vice-président exécutif des entreprises de services publics chez i3 Verticals, a souligné le rôle de la solution dans l'autonomisation des clients et la rationalisation des opérations de gestion de l'eau.
i3 Verticals (NASDAQ: IIIV) hat den erfolgreichen Start seiner Selbstbedienungslösung ePortal für das Wasserwirtschaftsamt der Stadt Phoenix bekannt gegeben, das größte kommunale Wasserversorgungsunternehmen in Arizona, das über 1,7 Millionen Kunden bedient. Das ePortal bietet den Kunden eine mobile-first Plattform zur Verwaltung von Konten, Bezahlung von Rechnungen, Überwachung des Wasserverbrauchs und Zugang zu Wasserschutzwerkzeugen.
Die Implementierung stellt eine bedeutende Erweiterung der Präsenz von i3 Verticals im öffentlichen Sektor dar und stärkt die Position des Unternehmens bei der Bereitstellung digitaler Kundenbindungs-Lösungen für Versorgungsunternehmen. Ram Kasarla, Executive VP für Unternehmensversorger bei i3 Verticals, hob die Rolle der Lösung hervor, die Kunden zu stärken und die Wasserverwaltung zu optimieren.
- Successful implementation with Arizona's largest municipal water department serving 1.7M+ customers
- Strategic expansion in the Public Sector vertical
- Enhancement of the company's market position in utility software solutions
- None.
Insights
The Phoenix Water Services Department implementation represents a significant win for i3 Verticals' Public Sector vertical, serving 1.7 million customers in one of America's largest cities. This deployment strengthens i3 Verticals' position in the utility software market and demonstrates the scalability of their ePortal solution. The contract with Phoenix, while financial terms weren't disclosed, should provide stable recurring revenue through software subscriptions and transaction fees.
The utility software market is experiencing strong growth as municipalities increasingly digitize their operations. This implementation could serve as a valuable reference case for securing additional large municipal contracts. However, the impact on i3 Verticals' immediate financial performance may be modest given the company's existing revenue base and gradual nature of software deployment revenue recognition.
The City of Phoenix Water Services Department selected the Company’s ePortal solution to empower their customer base with an intuitive self-service experience. The ePortal enables customers to easily manage their accounts, pay bills, monitor water usage, and access tools to support water conservation and resource management, all in a convenient, user-friendly platform. Designed to be mobile-first and accessible from any device, the ePortal reflects the department's commitment to innovation and high-quality service.
“We are excited to partner with the City of Phoenix Water Services Department to provide a digital solution that empowers their customers and streamlines water management,” said Ram Kasarla, Executive Vice President of Enterprise Utilities at i3 Verticals. “With ePortal, the City of Phoenix Water Services Department is now able to offer an elevated level of service to its many customers.”
Adding the Phoenix Water Services Department to its growing list of cities benefiting from the Company’s software technology in its Public Sector vertical, and further establishes the i3 Verticals as a leader in innovative digital customer engagement solutions for the utility industry.
About i3 Verticals
The Company delivers seamless integrated software and services to customers in strategic vertical markets. Building on its sophisticated and diverse platform of software and services solutions, the Company creates and acquires software products to serve the specific needs of public and private organizations in its Public Sector and Healthcare verticals.
View source version on businesswire.com: https://www.businesswire.com/news/home/20241212817478/en/
Clay Whitson
Chief Strategy Officer
(888) 251-0987
Investorrelations@i3verticals.com
Source: i3 Verticals, Inc.
FAQ
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