U.S. Enterprises Seek Help with Application Development During Pandemic
The ISG Provider Lens report highlights a surge in outsourced application development and maintenance services in the U.S., driven by COVID-19. Companies are focusing on agile modernization, with many turning to next-generation ADM providers. The report identifies key trends, including the expansion of DevOps to DevSecOps and AIOps, and the rise of robotic process automation. Major players like Accenture, Cognizant, and Infosys are recognized as leaders in various quadrants. The report indicates a growing demand for application transformation, with an emphasis on cloud adoption.
- Growing demand for outsourced application development services amid shifting business needs.
- Recognition of major service providers like Accenture and Infosys as leaders in multiple quadrants.
- Emergence of advanced methodologies like DevSecOps and AIOps contributing to market innovation.
- Less than half of agile development teams successfully utilizing DevOps, indicating potential efficiency gaps.
ISG Provider Lens™ report sees growth in outsourced app development and maintenance services as companies look for business transformation
The 2021 ISG Provider Lens™
“Many
To deal with the pandemic, many
While
In addition, many service providers have built accelerators and their own tools and platforms to expedite the continuous integration and continuous delivery (CI/CD) pipeline, application releases and DevOps integration. The commercial off-the-shelf product-set for DevOps is continuously expanding, and providers are training their resources on these technologies. However, the report finds less than half of agile development teams are using DevOps successfully.
Providers with robust methodologies, established processes and hands-on experience with automation tools are performing better than counterparts that fail to provide these capabilities, the report adds.
Many
In addition, cloud adoption and modernization are becoming an integral part of most application transformation deals, the report adds. Enterprises are now inclined to elevate their engagement maturity by tracking business KPIs and outcomes as part of their application development and maintenance strategies.
The report sees several trends related to application development. Client business models are rapidly evolving by leveraging open ecosystems and architectures based on application programming interfaces and microservices. At the same time, service providers are moving from a project-based to a product-based design thinking approach.
In the area of application management, DevOps is expanding to DevSecOps, BizDevOps and AIOps to focus on security, business alignment and operational excellence. Providers and clients are increasingly adopting robotic process automation, IT process automation, bots, AI and machine learning to drive efficiency and effectiveness. Industrialization with virtual or remote delivery models is also gaining significant traction.
The 2021 ISG Provider Lens™
The report names Accenture, Capgemini, Cognizant, HCL, Infosys, TCS and Wipro as Leaders in three quadrants and Coforge, Hexaware, Tech Mahindra and UST as Leaders in two.
In addition, LTI was named a Rising Star—companies with “promising portfolios” and “high future potential” by ISG’s definition—in two quadrants. Cybage was named a
Customized versions of the report are available from Birlasoft, Capgemini, Cigniti, Hexaware and Infosys.
The 2021 ISG Provider Lens™
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
A companion research series, the ISG Provider Lens Archetype reports, offer a first-of-its-kind evaluation of providers from the perspective of specific buyer types.
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