Switzerland More Guarded in Adopting DEX Platforms
Swiss companies are taking a more measured approach to adopting Digital Employee Experience (DEX) platforms compared to other Western European nations, according to ISG's 2024 Provider Lens™ report. While increasing budget allocations for DEX platforms and AI-powered monitoring tools, Swiss organizations are balancing technological innovation with sustainability goals and traditional values of quality and precision.
The report highlights Switzerland's unique challenges, including a skills shortage and changing workforce demographics. Swiss workplaces are transforming physical offices into innovation hubs while addressing carbon footprint reduction and circular economy principles. The study evaluates 39 providers across five quadrants, with Swisscom and Wipro named as Leaders in all categories.
Le aziende svizzere stanno adottando un approccio più cauto all'adozione delle piattaforme di Digital Employee Experience (DEX) rispetto ad altre nazioni dell'Europa occidentale, secondo il rapporto Provider Lens™ 2024 di ISG. Sebbene stiano aumentando le allocazioni di budget per le piattaforme DEX e gli strumenti di monitoraggio basati sull'IA, le organizzazioni svizzere stanno bilanciando l'innovazione tecnologica con gli obiettivi di sostenibilità e i valori tradizionali di qualità e precisione.
Il rapporto evidenzia le sfide uniche della Svizzera, tra cui la carenza di competenze e i cambiamenti nella demografia della forza lavoro. I luoghi di lavoro svizzeri stanno trasformando gli uffici fisici in hub di innovazione, affrontando al contempo la riduzione dell'impronta di carbonio e i principi dell'economia circolare. Lo studio esamina 39 fornitori in cinque quadranti, con Swisscom e Wipro nominati come Leader in tutte le categorie.
Las empresas suizas están adoptando un enfoque más prudente para implementar plataformas de Digital Employee Experience (DEX) en comparación con otras naciones de Europa Occidental, según el informe Provider Lens™ 2024 de ISG. Aunque están aumentando las asignaciones presupuestarias para plataformas DEX y herramientas de monitoreo impulsadas por IA, las organizaciones suizas están equilibrando la innovación tecnológica con los objetivos de sostenibilidad y los valores tradicionales de calidad y precisión.
El informe destaca los desafíos únicos de Suiza, incluida la escasez de habilidades y los cambios en la demografía de la fuerza laboral. Los lugares de trabajo suizos están transformando oficinas físicas en centros de innovación, mientras abordan la reducción de la huella de carbono y los principios de economía circular. El estudio evalúa a 39 proveedores en cinco cuadrantes, con Swisscom y Wipro nombrados como Líderes en todas las categorías.
스위스 기업들은 ISG의 2024 공급자 렌즈™ 보고서에 따르면, 다른 서유럽 국가들에 비해 디지털 직원 경험(Digital Employee Experience, DEX) 플랫폼을 도입하는 데 보다 신중한 접근 방식을 취하고 있습니다. DEX 플랫폼과 인공지능(AI) 기반 모니터링 도구에 대한 예산 배정이 늘어나고 있지만, 스위스 조직들은 기술 혁신과 지속 가능성 목표, 그리고 품질과 정확성이라는 전통적인 가치를 균형 있게 유지하고 있습니다.
이 보고서는 스위스의 독특한 도전 과제, 즉 기술 인력 부족과 변화하는 인구 통계의 문제를 강조합니다. 스위스의 직장은 물리적 사무실을 혁신 허브로 변화시키는 동시에 탄소 발자국 감소와 순환 경제 원칙을 다루고 있습니다. 이 연구는 다섯 개의 квадран트에서 39개 공급자를 평가하며, Swisscom과 Wipro는 모든 카테고리에서 리더로 선정되었습니다.
Les entreprises suisses adoptent une approche plus mesurée pour adopter les plateformes de Digital Employee Experience (DEX) par rapport à d'autres pays d'Europe occidentale, selon le rapport Provider Lens™ 2024 d'ISG. Bien qu'elles augmentent leurs budgets alloués aux plateformes DEX et aux outils de surveillance alimentés par l'IA, les organisations suisses équilibrent l'innovation technologique avec des objectifs de durabilité et des valeurs traditionnelles de qualité et de précision.
Le rapport met en avant les défis uniques de la Suisse, y compris une pénurie de compétences et des changements dans la démographie de la main-d'œuvre. Les lieux de travail suisses transforment les bureaux physiques en pôles d'innovation tout en s'attaquant à la réduction de l'empreinte carbone et aux principes de l'économie circulaire. L'étude évalue 39 prestataires dans cinq quadrants, avec Swisscom et Wipro désignés comme Leaders dans toutes les catégories.
Die schweizerischen Unternehmen verfolgen laut dem Provider Lens™ Bericht 2024 von ISG einen vorsichtiger Ansatz bei der Einführung von Digital Employee Experience (DEX) Plattformen im Vergleich zu anderen westeuropäischen Ländern. Während die Haushaltsmittel für DEX-Plattformen und KI-gestützte Überwachungstools erhöht werden, balancieren die Schweizer Organisationen technologische Innovation mit Nachhaltigkeitszielen und traditionellen Werten von Qualität und Präzision.
Der Bericht hebt die einzigartigen Herausforderungen der Schweiz hervor, einschließlich eines Fachkräftemangels und sich ändernder Demografie der Belegschaft. Schweizer Arbeitsplätze verwandeln physische Büros in Innovationszentren und beschäftigen sich gleichzeitig mit der Reduzierung des CO2-Fußabdrucks und den Prinzipien der Kreislaufwirtschaft. Die Studie bewertet 39 Anbieter in fünf Quadranten, wobei Swisscom und Wipro in allen Kategorien als Führer ausgezeichnet werden.
- Companies are increasing budget allocations for DEX platforms and IT support resources
- Implementation of advanced AI-powered monitoring tools for proactive issue management
- Physical offices being transformed into innovation and collaboration hubs
- Facing significant skills shortage challenges
- Declining birth rates and aging workforce affecting labor market dynamics
- Slower DEX adoption compared to other Western European countries
Insights
The Swiss market's cautious approach to DEX platform adoption reflects a broader strategic consideration that impacts technology service providers. While this measured pace might seem conservative, it aligns with Switzerland's reputation for precision and quality-focused business practices. The market dynamics reveal several key insights:
Market Drivers:
- Increasing budget allocations for DEX platforms and IT support
- Growing focus on AI-powered monitoring tools
- Strong emphasis on sustainability and carbon footprint reduction
The convergence of demographic challenges, including an aging workforce and skills shortage, creates a unique market environment that could accelerate DEX adoption in the long term. For ISG (III), this presents both opportunities and challenges in their advisory services, as Swiss clients require more nuanced, balanced approaches to digital transformation.
The modernization needs of Swiss businesses are being balanced against the impacts of economic and environmental trends, ISG Provider Lens™ report says
ZÜRICH--(BUSINESS WIRE)--
Digital employee experience (DEX) is not gaining as much traction as a business priority among companies in
The 2024 ISG Provider Lens™ Future of Work – Services report for
“Businesses throughout
Recognizing a global trend, Swiss organizations are beginning to increase their budget allotments for deploying user-friendly DEX platforms, which includes adoption of IT support resources and continuous feedback mechanisms that are critical to newer DEX architectures. Advanced monitoring tools are being deployed, leveraging AI to anticipate issues before they arise, and mitigate them more proactively.
Balanced against these priorities are mandates for carbon footprint reduction, adoption of circular economy principles, and greater supply chain transparency that characterizes the movement towards sustainability throughout
“The leaders of Swiss enterprises are working harder to ensure all these converging forces are given equal precedent in a balanced, measured approach to business innovation and evolution,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “As a country and as a culture,
The expanded relevance of this issue in the Swiss public discourse is reshaping the landscape of work itself in the country, and redefining work both as a process and an ethic, ISG notes. Amid this discussion, DEX platforms are addressing the future state of work and the needs of workers.
For more insights into the unique pattern of progress in the Swiss workforce, see the ISG Provider Lens™ Focal Points briefing, which may be found on this webpage.
The 2024 ISG Provider Lens™ Future of Work – Services report for
The report names Swisscom and Wipro as Leaders in all five quadrants. Accenture, Bechtle, TCS and Unisys are named Leaders in four quadrants each. Capgemini, DXC Technology, ELCA/EveryWare, HCLTech and Infosys are named Leaders in three quadrants each, and Aveniq and Deloitte are named Leaders in two quadrants each.
In addition, TCS and UMB are named as Rising Stars — companies with a “promising portfolio” and “high future potential” by ISG’s definition — in one quadrant each.
In the area of customer experience, HCLTech is named the global ISG CX Star Performer for 2024 among service providers in the DEX space. HCLTech earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry.
A customized version of the report is available from Swisscom.
The 2024 ISG Provider Lens™ Future of Work – Services report for
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in
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Press Contacts:
Philipp Jaensch, ISG
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philipp.jaensch@isg-one.com
Matthias Longo, for ISG
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Source: Information Services Group, Inc.
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