North American Utilities Looking to Software, Services to Address New Demands
Information Services Group (ISG) reports that North American utility companies are adopting new infrastructure, software, and services to address emerging challenges in the power sector. The research highlights that existing power grids cannot support the ongoing energy transition, faced with challenges from renewable energy integration, AI data center power demands, and climate change impacts.
Through 2027, utilities will focus on updating asset management systems, implementing AI-enabled solutions, and modernizing grids for increased resilience and efficiency. The research identifies key software leaders, with GE Vernova, Schneider Electric, and Siemens named as Overall Leaders in Grid Management, while SAP, IBM, and Hitachi Energy lead in Enterprise Asset Management.
In services evaluation, Accenture, Cognizant, IBM Consulting, Infosys, and TCS were recognized as Leaders across all five quadrants: iBPMS, Next-gen IT Services, Grid Modernization, Enterprise Asset Management, and Customer Experience.
Information Services Group (ISG) riporta che le aziende di servizi pubblici nordamericane stanno adottando nuove infrastrutture, software e servizi per affrontare le sfide emergenti nel settore energetico. La ricerca evidenzia che le reti elettriche esistenti non possono supportare la transizione energetica in corso, affrontando sfide derivanti dall'integrazione delle energie rinnovabili, dalle richieste energetiche dei centri dati AI e dagli impatti dei cambiamenti climatici.
Fino al 2027, le aziende di servizi pubblici si concentreranno sull'aggiornamento dei sistemi di gestione degli asset, sull'implementazione di soluzioni abilitate all'AI e sulla modernizzazione delle reti per aumentare la resilienza e l'efficienza. La ricerca identifica i principali leader del software, con GE Vernova, Schneider Electric e Siemens nominati come Leader Assoluti nella Gestione delle Reti, mentre SAP, IBM e Hitachi Energy guidano nella Gestione degli Asset Aziendali.
Nella valutazione dei servizi, Accenture, Cognizant, IBM Consulting, Infosys e TCS sono stati riconosciuti come Leader in tutti e cinque i quadranti: iBPMS, Servizi IT di nuova generazione, Modernizzazione delle Reti, Gestione degli Asset Aziendali e Esperienza del Cliente.
Information Services Group (ISG) informa que las empresas de servicios públicos de América del Norte están adoptando nuevas infraestructuras, software y servicios para abordar los desafíos emergentes en el sector energético. La investigación destaca que las redes eléctricas existentes no pueden soportar la transición energética en curso, enfrentando desafíos derivados de la integración de energías renovables, las demandas de energía de los centros de datos de IA y los impactos del cambio climático.
Hasta 2027, las empresas de servicios públicos se centrarán en actualizar los sistemas de gestión de activos, implementar soluciones habilitadas para IA y modernizar las redes para aumentar la resiliencia y la eficiencia. La investigación identifica a los principales líderes de software, con GE Vernova, Schneider Electric y Siemens nombrados como Líderes Generales en Gestión de Redes, mientras que SAP, IBM y Hitachi Energy lideran en Gestión de Activos Empresariales.
En la evaluación de servicios, Accenture, Cognizant, IBM Consulting, Infosys y TCS fueron reconocidos como Líderes en los cinco cuadrantes: iBPMS, Servicios de TI de próxima generación, Modernización de Redes, Gestión de Activos Empresariales y Experiencia del Cliente.
정보 서비스 그룹 (ISG)는 북미의 유틸리티 회사들이 전력 산업에서 발생하는 새로운 도전 과제를 해결하기 위해 새로운 인프라, 소프트웨어 및 서비스를 채택하고 있다고 보고합니다. 연구 결과, 기존 전력망은 재생 가능 에너지 통합, AI 데이터 센터의 전력 요구 및 기후 변화의 영향으로 인한 도전 과제로 인해 진행 중인 에너지 전환을 지원할 수 없음을 강조합니다.
2027년까지 유틸리티는 자산 관리 시스템을 업데이트하고 AI 기반 솔루션을 구현하며, 회복력과 효율성을 높이기 위해 전력망을 현대화하는 데 집중할 것입니다. 연구는 주요 소프트웨어 리더를 식별하며, GE Vernova, Schneider Electric 및 Siemens가 전력망 관리의 종합 리더로 선정되었고, SAP, IBM 및 Hitachi Energy가 기업 자산 관리에서 선두를 차지했습니다.
서비스 평가에서 Accenture, Cognizant, IBM Consulting, Infosys 및 TCS는 iBPMS, 차세대 IT 서비스, 전력망 현대화, 기업 자산 관리 및 고객 경험의 다섯 가지 구역에서 리더로 인정받았습니다.
Information Services Group (ISG) rapporte que les entreprises de services publics nord-américaines adoptent de nouvelles infrastructures, logiciels et services pour faire face aux défis émergents dans le secteur de l'énergie. La recherche souligne que les réseaux électriques existants ne peuvent pas soutenir la transition énergétique en cours, confrontés à des défis liés à l'intégration des énergies renouvelables, aux demandes énergétiques des centres de données AI et aux impacts du changement climatique.
Jusqu'en 2027, les entreprises de services publics se concentreront sur la mise à jour des systèmes de gestion des actifs, l'implémentation de solutions habilitées par l'IA et la modernisation des réseaux pour augmenter la résilience et l'efficacité. La recherche identifie les principaux leaders du logiciel, avec GE Vernova, Schneider Electric et Siemens nommés comme Leaders Globaux dans la Gestion des Réseaux, tandis que SAP, IBM et Hitachi Energy mènent dans la Gestion des Actifs d'Entreprise.
Dans l'évaluation des services, Accenture, Cognizant, IBM Consulting, Infosys et TCS ont été reconnus comme Leaders dans les cinq quadrants : iBPMS, Services IT de nouvelle génération, Modernisation des Réseaux, Gestion des Actifs d'Entreprise et Expérience Client.
Information Services Group (ISG) berichtet, dass nordamerikanische Versorgungsunternehmen neue Infrastrukturen, Software und Dienstleistungen übernehmen, um auf die aufkommenden Herausforderungen im Energiesektor zu reagieren. Die Forschung hebt hervor, dass die bestehenden Stromnetze die laufende Energiewende nicht unterstützen können, da sie mit Herausforderungen durch die Integration erneuerbarer Energien, den Energiebedarf von KI-Rechenzentren und den Auswirkungen des Klimawandels konfrontiert sind.
Bis 2027 werden sich die Versorgungsunternehmen darauf konzentrieren, ihre Asset-Management-Systeme zu aktualisieren, KI-gestützte Lösungen zu implementieren und die Netze zu modernisieren, um die Resilienz und Effizienz zu erhöhen. Die Forschung identifiziert wichtige Softwareführer, wobei GE Vernova, Schneider Electric und Siemens als Gesamtführer im Bereich Netzmanagement genannt werden, während SAP, IBM und Hitachi Energy im Bereich Unternehmens-Asset-Management führen.
In der Bewertung von Dienstleistungen wurden Accenture, Cognizant, IBM Consulting, Infosys und TCS in allen fünf Quadranten als Führer anerkannt: iBPMS, Next-Gen IT-Dienste, Netzmodernisierung, Unternehmens-Asset-Management und Kundenerfahrung.
- Comprehensive market analysis identifying clear industry leaders in both software and services segments
- Strong market growth potential in grid modernization and asset management through 2027
- Multiple established companies recognized as leaders across service categories, indicating robust competition and solutions availability
- North American power grids currently inadequate to support energy transition
- Utilities facing significant infrastructure challenges requiring major investments
- Industry experiencing talent shortage complicated by aging workforce
Insights
ISG's publication of comprehensive research on North American utilities' digital transformation represents a strategic positioning move in an evolving sector. The research package – including the 2024 Provider Lens report and two ISG Buyers Guides focused on grid management and enterprise asset management – addresses critical challenges facing utility companies including renewable energy integration, increasing power demands from AI data centers, and climate change impacts.
This research release aligns with ISG's core business model as a technology research and advisory firm, showcasing their market intelligence capabilities in the utilities vertical. By identifying leaders across multiple service categories (naming firms like Accenture, IBM Consulting, and TCS), ISG demonstrates their analytical capabilities while simultaneously raising their profile among potential utility clients seeking digital transformation guidance.
The timing is particularly relevant as North American utilities face what ISG describes as insufficient grid capabilities to support ongoing energy transitions. ISG highlights that "a majority of utilities are investing in major grid renovations," suggesting a sizeable market for advisory services. The research specifically addresses high-value areas including:
- Advanced interoperable software for managing complex grid infrastructures
- AI-powered platforms for grid optimization and cost reduction
- Asset management solutions to extend infrastructure lifespan
- Services to overcome talent shortages in the utilities sector
While this research publication represents standard business activity for ISG rather than a transformational business development, it effectively positions them in a sector undergoing significant technological investment. The research serves both as a market intelligence product and as a business development tool for ISG's advisory services in the utilities vertical.
Emerging grid and asset management software, third-party services being adopted as energy sources and customer expectations change, ISG Research says
The proliferation of distributed, renewable energy resources, the growing demand for power from AI data centers, and the impacts of climate change pose challenges to grid stability and reliability, ISG says. North American utilities are modernizing grids and adopting advanced asset and grid management software to increase resilience and efficiency. To maximize the value of software solutions, they are investing in consulting, implementation, integration and management services.
“North America’s existing power grids cannot support the ongoing energy transition,” said Korey Barnard, ISG partner and industry lead for utilities in
To guide utilities through the selection of software and services, ISG has published the 2024 ISG Provider Lens™ Power & Utilities Industry — Services and Solutions report for
Managing North American energy grids, which are among the world’s most complex infrastructures, requires advanced, interoperable software that can control multiple generations of technology, ISG says. This includes platforms for orchestration and connectivity to the edges of the network. AI insights and automation are at the core of many software solutions that utilities are using to integrate new energy sources and make decisions for grid optimization and cost savings.
Asset management software is also critical to the operation and stability of evolving energy grids. Utilities seek platforms that use new technology, including AI, to increase the performance and extend the useful life of assets while reducing operating costs. Through 2027, a majority of utilities will update asset management systems to ensure uninterrupted power delivery, ISG says. They will look closely at how well these support legacy infrastructure and proprietary systems that can make it harder to isolate and address problems.
North American utilities rely on qualified service providers to integrate new grid and asset management software and implement new technologies, including automation and AI-enabled customer experience platforms, the ISG Provider Lens report says. Providers also help clients plan and operate systems as they face a talent shortage exacerbated by an aging workforce.
“Service providers are essential to modernizing utilities for the new energy age,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “Qualified providers offer talent, roadmaps and niche solutions that meet specific utilities’ needs, multiplying the value of new technology investments.”
For more insights into the challenges faced by North American electric utility companies and ISG’s advice for overcoming them, see the ISG Provider Lens™ Focal Points briefing here.
The ISG Buyers Guide™ for Power and Utilities Grid Management evaluates 12 software providers and names GE Vernova, Schneider Electric and Siemens as Overall Leaders. The ISG Buyers Guide™ for Power and Utilities Enterprise Asset Management evaluates 12 software providers and names SAP, IBM and Hitachi Energy as Overall Leaders.
The 2024 ISG Provider Lens™ Power & Utilities Industry — Services and Solutions report for
The report names Accenture, Cognizant, IBM Consulting, Infosys and TCS as Leaders in all five quadrants. It names Capgemini, Deloitte, HCLTech and Wipro as Leaders in four quadrants each. Alorica, Genpact, Hitachi Digital Services and Tech Mahindra are named as Leaders in two quadrants each. Concentrix, LTIMindtree, PwC and Teleperformance are named as Leaders in one quadrant each.
In addition, Cyient is named as a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in three quadrants. EY, Kyndryl, Tech Mahindra and Wipro are named as Rising Stars in one quadrant each.
Visit this webpage to learn more about the ISG Power and Utilities Buyers Guides and to read the executive summaries of the two reports. The complete reports, including provider rankings across seven product and customer experience dimensions and detailed research findings on each provider, are available by contacting ISG Software Research.
The 2024 ISG Provider Lens™ Power & Utilities Industry — Services and Solutions report for
About ISG Software Research
ISG Software Research, previously Ventana Research, provides authoritative market research and coverage of the business and IT software industry. It distributes research and insights daily through its user community, and provides a portfolio of consulting, advisory, research and education services for enterprises, software and service providers, and investment firms. Its on-demand service provides structured education and advisory support through subject-matter experts. ISG Buyers Guides™ support the RFI/RFP process and help enterprises evaluate and select software providers through tailored assessment services and the ISG Software Research Value Index methodology. Visit research.isg-one.com for more information and to sign up for free community membership.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
About ISG
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
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Press Contacts:
Will Thoretz, ISG
+1 203 517 3119
will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG
+1 978-518-4520
isg@matternow.com
Source: Information Services Group, Inc.
FAQ
What major challenges are North American utilities facing according to ISG (III)?
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