ISG to Publish Reports on Intelligent Automation Providers
Information Services Group (ISG) (Nasdaq: III) has launched a research study on intelligent automation service providers. The study will result in ISG Provider Lens™ reports, scheduled for release in December 2024. These reports will evaluate providers of intelligent enterprise automation, artificial intelligence for IT operations (AIOps), and next-gen automation services, including generative AI.
The study aims to help enterprises assess current vendor relationships and potential new engagements. Key focus areas include operationalizing GenAI, establishing ROI, and developing use cases across automation technology stacks. ISG highlights the importance of data generation, hybrid infrastructure observability, and enterprise process optimization in building sustainable automation portfolios.
The research will cover three quadrants: Intelligent Enterprise Automation, AIOps, and Next-Gen Automation. ISG analysts will evaluate nearly 60 providers, considering factors such as AI capabilities, implementation services, and strategies for resource training.
Information Services Group (ISG) (Nasdaq: III) ha avviato uno studio di ricerca sui fornitori di servizi di automazione intelligente. Lo studio porterà alla pubblicazione dei rapporti ISG Provider Lens™, previsti per dicembre 2024. Questi rapporti valuteranno i fornitori di automazione intelligente per imprese, intelligenza artificiale per le operazioni IT (AIOps), e servizi di automazione di nuova generazione, inclusa la AI generativa.
Lo studio ha l'obiettivo di aiutare le imprese a valutare i rapporti attuali con i fornitori e le potenziali nuove collaborazioni. Le aree chiave di focus includono l'operazionalizzazione della GenAI, l'instaurazione del ROI e lo sviluppo di casi d'uso attraverso le tecnologie di automazione. ISG sottolinea l'importanza della generazione dei dati, dell'osservabilità delle infrastrutture ibride e dell'ottimizzazione dei processi aziendali nella costruzione di portafogli di automazione sostenibili.
La ricerca coprirà tre quadranti: Automazione Intelligente per Imprese, AIOps e Automazione di Nuova Generazione. Gli analisti di ISG valuteranno quasi 60 fornitori, considerando fattori come le capacità di AI, i servizi di implementazione e le strategie per la formazione delle risorse.
Information Services Group (ISG) (Nasdaq: III) ha lanzado un estudio de investigación sobre proveedores de servicios de automatización inteligente. El estudio resultará en informes de ISG Provider Lens™, programados para su publicación en diciembre de 2024. Estos informes evaluarán a los proveedores de automatización inteligente empresarial, inteligencia artificial para operaciones de TI (AIOps) y servicios de automatización de nueva generación, incluyendo IA generativa.
El estudio tiene como objetivo ayudar a las empresas a evaluar sus relaciones actuales con los proveedores y posibles nuevos compromisos. Las áreas clave de enfoque incluyen la operativización de GenAI, el establecimiento del ROI y el desarrollo de casos de uso en diferentes tecnologías de automatización. ISG resalta la importancia de la generación de datos, la observabilidad de infraestructuras híbridas y la optimización de procesos empresariales en la creación de portafolios de automatización sostenibles.
La investigación cubrirá tres cuadrantes: Automatización Inteligente Empresarial, AIOps y Automatización de Nueva Generación. Los analistas de ISG evaluarán a casi 60 proveedores, considerando factores como las capacidades de IA, los servicios de implementación y las estrategias de capacitación de recursos.
정보 서비스 그룹(ISG) (나스닥: III)가 지능형 자동화 서비스 제공업체에 대한 연구를 시작했습니다. 이 연구는 2024년 12월 출시 예정인 ISG Provider Lens™ 보고서를 도출할 것입니다. 이 보고서는 지능형 기업 자동화, IT 운영을 위한 인공지능(AIOps), 차세대 자동화 서비스를 포함한 제공업체를 평가할 것입니다. 여기에는 생성 AI도 포함됩니다.
이 연구의 목적은 기업이 현재 공급업체와의 관계를 평가하고 잠재적인 새로운 계약을 탐색하는 데 도움을 주는 것입니다. 주요 초점 영역은 Generative AI의 운영화, ROI 설정 및 자동화 기술 스택 전반에 걸친 사용 사례 개발을 포함합니다. ISG는 지속 가능한 자동화 포트폴리오 구축에서 데이터 생성, 하이브리드 인프라 관찰 가능성 및 기업 프로세스 최적화의 중요성을 강조합니다.
이 연구는 세 가지 사분면을 포함합니다: 지능형 기업 자동화, AIOps 및 차세대 자동화. ISG 분석가는 AI 기능, 구현 서비스 및 자원 교육 전략과 같은 요소를 고려하여 거의 60개의 제공업체를 평가할 것입니다.
Information Services Group (ISG) (Nasdaq: III) a lancé une étude de recherche sur les fournisseurs de services d'automatisation intelligente. L'étude aboutira à des rapports ISG Provider Lens™, prévus pour décembre 2024. Ces rapports évalueront les fournisseurs d'automatisation intelligente d'entreprise, d'intelligence artificielle pour les opérations informatiques (AIOps) et de services d'automatisation de nouvelle génération, y compris l'IA générative.
L'objectif de cette étude est d'aider les entreprises à évaluer leurs relations actuelles avec les fournisseurs et les potentielles nouvelles collaborations. Les domaines clés d'accent incluent l'opérationalisation de GenAI, l'établissement du ROI et le développement de cas d'utilisation à travers les technologies d'automatisation. ISG souligne l'importance de la génération de données, de l'observabilité des infrastructures hybrides et de l'optimisation des processus d'entreprise dans la construction de portefeuilles d'automatisation durables.
La recherche couvrira trois quadrants : Automatisation Intelligente d'Entreprise, AIOps et Automatisation de Nouvelle Génération. Les analystes d'ISG évalueront près de 60 fournisseurs, en tenant compte de facteurs tels que les capacités en IA, les services d'implémentation et les stratégies de formation des ressources.
Information Services Group (ISG) (Nasdaq: III) hat eine Forschungsstudie zu Anbietern intelligenter Automatisierungsdienste gestartet. Die Studie wird in Berichten des ISG Provider Lens™ münden, die für Dezember 2024 angekündigt sind. Diese Berichte werden Anbieter von intelligenter Unternehmensautomatisierung, Künstlicher Intelligenz für IT-Operationen (AIOps) und Next-Gen-Automatisierungsdiensten bewerten, einschließlich generativer KI.
Das Ziel der Studie ist es, Unternehmen zu helfen, aktuelle Lieferantenbeziehungen und potenzielle neue Engagements zu bewerten. Schwerpunktbereiche sind die Operationalisierung von GenAI, die Etablierung des ROI und die Entwicklung von Anwendungsfällen über technische Automatisierungsstacks hinweg. ISG hebt die Bedeutung der Datengenerierung, der Hybridinfrastruktur-Observierbarkeit und der Optimierung von Unternehmensprozessen beim Aufbau nachhaltiger Automatisierungsportfolios hervor.
Die Forschung wird drei Quadranten abdecken: Intelligente Unternehmensautomatisierung, AIOps und Next-Gen-Automatisierung. ISG-Analysten werden fast 60 Anbieter bewerten und dabei Faktoren wie KI-Fähigkeiten, Implementierungsdienste und Strategien zur Ressourcenschulung berücksichtigen.
- ISG's study will provide valuable insights for enterprises evaluating intelligent automation providers
- The research covers emerging technologies like generative AI and AIOps
- The study will help enterprises assess ROI and use cases for intelligent automation
- None.
Upcoming ISG Provider Lens™ reports will assess providers facilitating intelligent, AI-powered automation to transform and streamline enterprise business processes.
The study results will be published in a comprehensive series of ISG Provider Lens™ reports, called Intelligent Automation Services, scheduled to be released in December 2024. Two geographically focused reports will evaluate providers of intelligent enterprise automation, artificial intelligence for IT operations (AIOps) and next-gen automation services, including generative AI (GenAI).
The reports do not cover independent advisory firms, such as ISG Automation, that are platform-agnostic and offer integration and support services across a variety of platforms.
Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.
Enterprises are investing to operationalize GenAI usage while establishing ROI and use cases across diverse intelligent automation technology stacks. Data generation and capitalization, hybrid infrastructure observability, knowledge curation and enterprise process optimization are crucial facets for providers to build a sustainable automation offerings portfolio.
“As intelligent automation evolves, service providers are gearing up by offering comprehensive automation strategies and integration services that will help enterprises scale AI across their organization,” said Namratha Dharshan, chief business leader, ISG Research. “Companies are looking for AI-powered solutions embedded with GenAI capabilities, fueled by highly tuned large language models, to achieve greater agility, resiliency and customer centricity.”
Hyperscalers and independent software vendors are building strategic relationships with global system integrators (GSIs) and other service providers to leverage domain data and process knowledge to automate and modernize industry processes. The high demand for talent has prompted GSIs to invest in talent transformation programs to upskill their workforces.
Enterprises also see governance, risk and compliance (GRC) and environmental and social attributes as core considerations for developing responsible automation practices. Service providers, for their part, are helping enterprises navigate data privacy challenges and implement safeguards to ensure ethical and reliable AI deployment.
For the study, ISG has distributed surveys to nearly 60 providers of intelligent automation services. Working in collaboration with ISG’s global advisors, the research team will produce three quadrants representing the automation services the typical enterprise is buying, based on ISG’s experience working with its clients. The three quadrants to be covered are:
- Intelligent Enterprise Automation, evaluating providers and GSIs that design, develop and deliver solutions across industry verticals and internal corporate functions. These solutions supplement basic automation with advanced analytics and AI capabilities, such as computer vision, machine learning or deep learning, and natural language processing (NLP). Providers offer associated services, such as consulting, implementation and ongoing support.
- Artificial Intelligence for IT Operations (AIOps), analyzing IT service providers and GSIs that offer proprietary AIOps solutions, platforms and frameworks that enable enterprises to monitor distributed IT infrastructure, understand IT behavior under dynamic conditions and orchestrate and optimize performance. AIOps leverages AI and ML tools, predictive analytics, and knowledge automation using GenAI to dynamically manage enterprises’ multicloud and hybrid cloud workloads.
- Next-Gen Automation, assessing service providers’ approaches to building next-gen, sustainable automation roadmaps, covering innovation, organizational adoption, talent strategy and bot development standards using the latest technologies and frameworks, including low-code/no-code (LCNC) development. Providers must demonstrate the ability to build automation solutions and have platform certifications, functional knowledge, industry expertise and a clear strategy for resource training.
Geographically focused reports from the study will cover the global intelligent automation market and examine products and platforms available in the
ISG analysts Ashwin Gaidhani (
All 2024 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to register here to receive a personalized survey URL. Participants will receive a copy of this report in return for their feedback.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI and automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in
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Press:
Will Thoretz, ISG
+1 203 517 3119
will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG
+1 978-518-4520
isg@matternow.com
Source: Information Services Group, Inc.
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