ISG to Evaluate Payroll Managed Services Providers
Information Services Group (ISG) (Nasdaq: III) has initiated a research study examining payroll service providers in the U.S. and globally. The study will result in two ISG Provider Lens™ reports on Payroll Managed Services, scheduled for September release.
The research focuses on providers leveraging AI-powered automation to enhance payroll processes, improve compliance, and reduce manual effort. ISG has distributed surveys to over 80 payroll managed services providers, evaluating services across two key quadrants:
- Managed Payroll Services: U.S. - covering providers handling U.S. payroll operations
- Multi-county Managed Payroll Services - assessing providers offering services outside the U.S.
The study addresses the growing demand for external payroll expertise amid increasing hybrid work models and complex government regulations. ISG highlights how AI platforms are enabling providers to customize payroll experiences for individual customer needs, promoting a more human-centric approach to payroll management.
Information Services Group (ISG) (Nasdaq: III) ha avviato uno studio di ricerca che esamina i fornitori di servizi di payroll negli Stati Uniti e a livello globale. Lo studio porterà alla pubblicazione di due rapporti ISG Provider Lens™ sui Servizi di Payroll Gestiti, previsti per settembre.
La ricerca si concentra sui fornitori che utilizzano automazione basata sull'IA per migliorare i processi di payroll, garantire la conformità e ridurre lo sforzo manuale. ISG ha distribuito sondaggi a oltre 80 fornitori di servizi di payroll gestiti, valutando i servizi in due quadranti chiave:
- Servizi di Payroll Gestiti: U.S. - che copre i fornitori che gestiscono operazioni di payroll negli Stati Uniti
- Servizi di Payroll Gestiti Multi-paese - valutando i fornitori che offrono servizi al di fuori degli Stati Uniti.
Lo studio affronta la crescente domanda di expertise esterna in materia di payroll in un contesto di modelli di lavoro ibridi in aumento e normative governative complesse. ISG evidenzia come le piattaforme di IA stiano consentendo ai fornitori di personalizzare le esperienze di payroll in base alle esigenze individuali dei clienti, promuovendo un approccio più centrato sull'essere umano nella gestione del payroll.
Information Services Group (ISG) (Nasdaq: III) ha iniciado un estudio de investigación que examina a los proveedores de servicios de nómina en EE.UU. y a nivel global. El estudio resultará en dos informes de ISG Provider Lens™ sobre Servicios de Nómina Gestionados, programados para su lanzamiento en septiembre.
La investigación se centra en los proveedores que utilizan automatización impulsada por IA para mejorar los procesos de nómina, aumentar la conformidad y reducir el esfuerzo manual. ISG ha distribuido encuestas a más de 80 proveedores de servicios de nómina gestionados, evaluando los servicios en dos cuadrantes clave:
- Servicios de Nómina Gestionados: EE.UU. - que cubre a los proveedores que manejan operaciones de nómina en EE.UU.
- Servicios de Nómina Gestionados Multipaís - evaluando a los proveedores que ofrecen servicios fuera de EE.UU.
El estudio aborda la creciente demanda de experiencia externa en nómina en medio de modelos de trabajo híbridos en aumento y regulaciones gubernamentales complejas. ISG destaca cómo las plataformas de IA están permitiendo a los proveedores personalizar las experiencias de nómina según las necesidades individuales de los clientes, promoviendo un enfoque más centrado en el ser humano en la gestión de nómina.
정보 서비스 그룹 (ISG) (Nasdaq: III)는 미국 및 전 세계의 급여 서비스 제공업체를 조사하는 연구를 시작했습니다. 이 연구는 9월에 발표될 예정인 급여 관리 서비스에 대한 두 개의 ISG 공급자 렌즈™ 보고서를 초래할 것입니다.
연구는 AI 기반 자동화를 활용하여 급여 프로세스를 개선하고, 규정을 준수하며, 수작업 노력을 줄이는 공급자에 초점을 맞추고 있습니다. ISG는 80개 이상의 급여 관리 서비스 제공업체에 설문조사를 배포하여 두 개의 주요 사분면에서 서비스를 평가하고 있습니다:
- 관리형 급여 서비스: 미국 - 미국 급여 운영을 처리하는 공급자를 포함합니다.
- 다국적 관리형 급여 서비스 - 미국 외부에서 서비스를 제공하는 공급자를 평가합니다.
이 연구는 증가하는 하이브리드 근무 모델과 복잡한 정부 규제 속에서 외부 급여 전문 지식에 대한 수요가 증가하고 있음을 다룹니다. ISG는 AI 플랫폼이 공급자가 개별 고객의 요구에 맞춰 급여 경험을 맞춤화할 수 있도록 어떻게 지원하는지를 강조하며, 급여 관리에 있어 보다 인간 중심적인 접근 방식을 촉진하고 있습니다.
Information Services Group (ISG) (Nasdaq: III) a lancé une étude de recherche examinant les fournisseurs de services de paie aux États-Unis et à l'échelle mondiale. L'étude aboutira à deux rapports ISG Provider Lens™ sur les Services de Paie Gérés, prévus pour septembre.
La recherche se concentre sur les fournisseurs utilisant l'automatisation alimentée par l'IA pour améliorer les processus de paie, garantir la conformité et réduire l'effort manuel. ISG a distribué des enquêtes à plus de 80 fournisseurs de services de paie gérés, évaluant les services dans deux quadrants clés :
- Services de Paie Gérés : États-Unis - couvrant les fournisseurs gérant des opérations de paie aux États-Unis
- Services de Paie Gérés Multinational - évaluant les fournisseurs offrant des services en dehors des États-Unis.
L'étude aborde la demande croissante d'expertise externe en matière de paie dans un contexte de modèles de travail hybrides en augmentation et de réglementations gouvernementales complexes. ISG souligne comment les plateformes d'IA permettent aux fournisseurs de personnaliser les expériences de paie en fonction des besoins individuels des clients, favorisant ainsi une approche plus centrée sur l'humain dans la gestion de la paie.
Information Services Group (ISG) (Nasdaq: III) hat eine Forschungsstudie gestartet, die die Anbieter von Lohnabrechnungsdiensten in den USA und weltweit untersucht. Die Studie wird zu zwei ISG Provider Lens™-Berichten über verwaltete Lohnabrechnungsdienste führen, die für September geplant sind.
Die Forschung konzentriert sich auf Anbieter, die KI-gestützte Automatisierung nutzen, um Lohnabrechnungsprozesse zu verbessern, die Einhaltung von Vorschriften zu gewährleisten und den manuellen Aufwand zu reduzieren. ISG hat Umfragen an über 80 Anbieter von verwalteten Lohnabrechnungsdiensten verteilt und bewertet die Dienste in zwei wesentlichen Quadranten:
- Verwaltete Lohnabrechnungsdienste: USA - umfasst Anbieter, die Lohnabrechnungsoperationen in den USA durchführen.
- Multiländer-Verwaltete Lohnabrechnungsdienste - bewertet Anbieter, die Dienste außerhalb der USA anbieten.
Die Studie behandelt die wachsende Nachfrage nach externem Lohnabrechnungswissen inmitten zunehmender hybrider Arbeitsmodelle und komplexer staatlicher Vorschriften. ISG hebt hervor, wie KI-Plattformen es den Anbietern ermöglichen, die Lohnabrechnungserfahrungen an die individuellen Bedürfnisse der Kunden anzupassen und so einen stärker menschenzentrierten Ansatz im Lohnmanagement zu fördern.
- Launch of new research study expanding ISG's market analysis portfolio
- Strategic focus on AI-powered automation in payroll services
- Addressing growing market demand for external payroll expertise
- None.
Upcoming ISG Provider Lens™ reports will assess how providers are adopting AI and enhancing EX for more efficient, secure and adaptable payroll processes
The study results will be published in a pair of comprehensive ISG Provider Lens™ reports, called Payroll Managed Services, one covering the
Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.
As hybrid work models become more commonplace and government regulations continue to grow more complex, more companies are seeking external payroll expertise to navigate cross-border legal intricacies. Payroll service providers help manage the risks of currency fluctuations, making payroll more predictable for globally distributed workforces.
“AI platforms are now enabling service providers to tailor payroll experiences to individual customers’ needs, preferences and roles,” said Namratha Dharshan, Chief Business Leader, ISG India Research. “The result is a more human-centric approach to payroll, enabling businesses to maintain competitive advantages and achieve operational excellence in payroll management.”
ISG has distributed surveys to more than 80 payroll managed services providers serving the global market. Working in collaboration with ISG’s global advisors, the research team will produce two quadrants representing the payroll managed services the typical enterprise is buying based on ISG’s experience working with its clients. The two quadrants are:
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Managed Payroll Services:
U.S. , evaluating service providers that handle payroll for companies operating in theU.S. as part of either a solelyU.S. -focused strategy or a broader North American or multi-county approach. Services in this space typically include gross pay calculations with pay adjustments and time and attendance data; net pay calculations; federal, state and local tax withholding and reporting; compliance with federal and state regulations; payroll validation reports and other services.
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Multi-county Managed Payroll Services, assessing service providers offering managed payroll services in one or more regions outside the
U.S. These providers utilize their own platforms and in-house resources, local providers or a combination of these resources to process payrolls.
Geographically focused reports from the study will cover the global managed payroll services market and examine products and services available in the
A list of identified providers and vendors and further details on the study are available in this digital brochure. Companies not listed as payroll managed service providers can contact ISG and ask to be included in the study.
All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are invited to complete this online survey. Participants will receive a copy of this report in return for their feedback.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
About ISG
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250414873630/en/
Press Contacts:
Will Thoretz, ISG
+1 203 517 3119
will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG
+1 978-518-4520
isg@matternow.com
Source: Information Services Group, Inc.
FAQ
What is the scope of ISG's new payroll services research study for stock III?
When will ISG (III) release its Payroll Managed Services reports?
How many payroll service providers is ISG (III) surveying for this research?
What are the two main service categories being evaluated in ISG's payroll study?
