ISG to Assess Providers of Telecom, Media and Entertainment Industry Services
Information Services Group (ISG) has launched a research study on service providers helping telecommunications, media, and entertainment companies transform their business processes and IT services. The study will result in two ISG Provider Lens™ reports titled 'Telecom, Media and Entertainment Services,' scheduled for release in December. These reports will evaluate providers of business process services and next-gen IT services in North America and EMEA.
The study aims to assist enterprise buyers in evaluating vendor relationships and potential new engagements. It will cover four key areas: Strategy and Enablement Services, Telecom Managed and Next-Gen IT Services, Media and Entertainment Managed and Next-Gen IT Services, and Intelligent Business Process Management (iBPM) Services. ISG analyst Yash Jethani will author the reports, which will include expanded customer experience data.
Il gruppo Information Services Group (ISG) ha avviato uno studio di ricerca sui fornitori di servizi che aiutano le aziende nel settore delle telecomunicazioni, dei media e dell'intrattenimento a trasformare i loro processi aziendali e i servizi IT. Lo studio porterà alla creazione di due rapporti ISG Provider Lens™ intitolati 'Servizi per le Telecomunicazioni, i Media e l'Intrattenimento', previsti per dicembre. Questi rapporti valuteranno i fornitori di servizi di processi aziendali e servizi IT di nuova generazione in Nord America e nell'EMEA.
Lo studio ha l'obiettivo di assistere i compratori aziendali nella valutazione delle relazioni con i fornitori e delle potenziali nuove collaborazioni. Coprirà quattro aree chiave: Servizi di Strategia e Abilitazione, Servizi di Telecomunicazione Gestiti e IT di Nuova Generazione, Servizi Gestiti e di Nuova Generazione per Media e Intrattenimento, e Servizi di Gestione Intelligente dei Processi Aziendali (iBPM). L'analista ISG Yash Jethani redigerà i rapporti, che includeranno dati ampliati sull'esperienza del cliente.
El grupo Information Services Group (ISG) ha lanzado un estudio de investigación sobre proveedores de servicios que ayudan a las empresas de telecomunicaciones, medios y entretenimiento a transformar sus procesos empresariales y servicios de TI. El estudio dará como resultado dos informes de ISG Provider Lens™ titulados 'Servicios de Telecomunicaciones, Medios y Entretenimiento', programados para ser publicados en diciembre. Estos informes evaluarán a los proveedores de servicios de procesos empresariales y servicios de TI de nueva generación en América del Norte y EMEA.
El estudio tiene como objetivo ayudar a los compradores empresariales a evaluar las relaciones con los proveedores y las posibles nuevas colaboraciones. Cubrirá cuatro áreas clave: Servicios de Estrategia y Habilitación, Servicios de Telecomunicaciones Gestionados y de TI de Nueva Generación, Servicios Gestionados y de Nueva Generación para Medios y Entretenimiento, y Servicios de Gestión Inteligente de Procesos Empresariales (iBPM). El analista de ISG Yash Jethani será el autor de los informes, que incluirán datos ampliados sobre la experiencia del cliente.
Information Services Group(ISG)는 통신, 미디어 및 엔터테인먼트 기업의 비즈니스 프로세스와 IT 서비스를 혁신하는 데 도움을 주는 서비스 제공업체에 대한 연구 조사를 시작했습니다. 이 연구는 '통신, 미디어 및 엔터테인먼트 서비스'라는 제목의 두 가지 ISG Provider Lens™ 보고서를 작성할 것이며, 12월에 발표될 예정입니다. 이 보고서는 북미 및 EMEA에서 비즈니스 프로세스 서비스와 차세대 IT 서비스 제공업체를 평가할 것입니다.
이 연구의 목표는 기업 구매자가 공급업체 관계 및 새로운 협력을 평가하는 데 도움을 주는 것입니다. 연구는 전략 및 지원 서비스, 관리형 통신 및 차세대 IT 서비스, 관리형 미디어 및 엔터테인먼트 서비스, 그리고 지능형 비즈니스 프로세스 관리(iBPM) 서비스의 네 가지 주요 분야를 다룰 것입니다. ISG 애널리스트 Yash Jethani가 이 보고서를 작성할 것이며, 고객 경험 데이터도 포함될 것입니다.
Le groupe Information Services Group (ISG) a lancé une étude de recherche sur les fournisseurs de services qui aident les entreprises de télécommunications, de médias et de divertissement à transformer leurs processus d'affaires et leurs services informatiques. L'étude aboutira à deux rapports ISG Provider Lens™ intitulés 'Services de Télécommunications, Médias et Divertissement', prévus pour décembre. Ces rapports évalueront les fournisseurs de services de processus d'affaires et de services informatiques de nouvelle génération en Amérique du Nord et en EMEA.
L'objectif de l'étude est d'aider les acheteurs d'entreprises à évaluer les relations avec les fournisseurs et les nouvelles collaborations potentielles. Elle couvrira quatre domaines clés : Services de Stratégie et de Mise en Œuvre, Services Informatiques Gérés et de Nouvelle Génération, Services Gérés pour les Médias et le Divertissement et Services de Gestion Intelligente des Processus d'Affaires (iBPM). L'analyste ISG Yash Jethani rédige les rapports, qui incluront des données élargies sur l'expérience client.
Die Information Services Group (ISG) hat eine Forschungsstudie zu Dienstleistern gestartet, die Unternehmen in den Bereichen Telekommunikation, Medien und Unterhaltung dabei unterstützen, ihre Geschäftsprozesse und IT-Services zu transformieren. Die Studie wird in zwei ISG Provider Lens™-Berichten mit dem Titel 'Telekommunikation, Medien und Unterhaltungsdienste' münden, die für Dezember geplant sind. Diese Berichte werden Anbieter von Geschäftsprozessdiensten und Next-Gen-IT-Services in Nordamerika und EMEA bewerten.
Die Studie zielt darauf ab, Unternehmenskäufern bei der Bewertung von Anbieterbeziehungen und potenziellen neuen Kooperationen zu helfen. Sie wird vier zentrale Bereiche abdecken: Strategie- und Enablement-Services, Managed Telecom und Next-Gen-IT-Services, Managed Media und Entertainment sowie Next-Gen-IT-Services und intelligente Geschäftsprozessmanagement (iBPM)-Services. ISG-Analyst Yash Jethani wird die Berichte verfasst, die erweiterte Daten zur Kundenerfahrung enthalten werden.
- ISG's study will provide valuable insights for enterprise buyers in the telecom, media, and entertainment industries
- The reports will cover important areas such as strategy, managed IT services, and intelligent business process management
- Expanded customer experience data will be included in the 2024 ISG Provider Lens™ evaluations
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Upcoming ISG Provider Lens™ study will evaluate providers helping transform business processes and IT services
Study results will be published in two comprehensive ISG Provider Lens™ reports called Telecom, Media and Entertainment Services, scheduled to be released in December. The geographically focused reports will evaluate providers of business process services and next-gen IT services.
Enterprise buyers will be able to use information from the reports to evaluate their current vendor relationships, potential new engagements and available offerings, while ISG advisors use the information to recommend providers to the firm’s buy-side clients.
Telecom, media, and entertainment companies are operating in a highly competitive landscape that requires them to navigate ever-evolving regulatory requirements and spectrum availability and offer a simple, all-in-one platform with a single bundle and subscription to attract cost conscious subscribers.
“The new technology-based models being adopted by the telecom, media and entertainment industries can deliver high-quality, personalized service and automated troubleshooting, but only if companies can access and upskill the right talent and coordinate business, network and IT teams effectively,” said Iain Fisher, director, ISG Research. “Provider partners are crucial for co-developing, co-innovating and co-marketing capabilities to stand out in a crowded field.”
For the study, ISG has distributed surveys to more than 100 providers of services supporting the telecom, media and entertainment industries. Working in collaboration with ISG’s global advisors, the research team will produce four quadrants representing the services and solutions the typical enterprise is deploying based on ISG’s experience working with its clients. The four quadrants are:
- Strategy and Enablement Services, evaluating providers offering strategic advisory services to telecom organizations across digital transformation, M&A, restructuring and business strategy, encompassing procurement, brand marketing and sales, finance and budgeting, pricing economics and operating models.
- Telecom Managed and Next-Gen IT Services, assessing providers offering managed and next-gen IT services to telecom customers. These providers manage the critical network infrastructure and applications to lower total cost of ownership, build automated solutions and enhance customer experience.
- Media and Entertainment Managed and Next-Gen IT Services, evaluating providers that offer managed IT services to clients in the media and entertainment industry, providing them with a truly connected, intuitive and seamless journey.
- Intelligent Business Process Management (iBPM) Services, assessing providers offering services driven by automation and analytics, including customer services (front office and back office, B2B and B2C), sourcing and procurement, HR, finance and accounting (F&A), regulatory and compliance, knowledge services, master data management, field workforce services, network operations, operational business intelligence (customer, marketing and asset) and supply chain management.
The study will examine products and services available in
A list of identified providers and vendors and further details on the study are available in this digital brochure. Providers not listed in the brochure can contact ISG and ask to be included in the studies.
All 2024 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to register here to receive a personalized survey URL. Participants will receive a copy of this report in return for their feedback.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI and automation, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in
View source version on businesswire.com: https://www.businesswire.com/news/home/20240808195358/en/
Press Contacts:
Will Thoretz, ISG
+1 203 517 3119
will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG
+1 978 518 4520
isg@matternow.com
Source: Information Services Group, Inc.
FAQ
When will ISG release its Telecom, Media and Entertainment Services reports?
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Who is the author of the upcoming ISG Provider Lens™ Telecom, Media and Entertainment Services reports?
What are the four quadrants covered in the ISG Provider Lens™ Telecom, Media and Entertainment Services study?
