Industry-First Agentic AI Services Study Bolsters Broad ISG Portfolio of AI, Analytics Provider Research

 Cluster of seven related ISG Provider Lens™ reports will include in-depth review of growing ecosystem around autonomous AI agents

STAMFORD, Conn.--(BUSINESS WIRE)-- Information Services Group (ISG) (Nasdaq: III), a global AI-centered technology research and advisory firm, has launched a research study examining providers of agentic AI services, which help companies use autonomous AI agents to enhance decision-making, streamline processes and accelerate innovation.

The 2025 ISG Provider Lens™ Agentic AI Services study, the first of its kind in the industry, is being launched as part of a cluster of seven studies that span the fast-growing market for AI and analytics services. In addition to the agentic AI research, the studies include Advanced Analytics and AI Services, Generative AI Services and Intelligent Automation Services, plus Specialty Analytics Services studies on Retail & Consumer Packaged Goods, Supply Chain and Life Sciences and Healthcare.

For the first time, ISG has simultaneously launched all interrelated studies across a key area of technology, streamlining processes and enhancing efficiency for participating service providers. The cluster launch will give providers more time and flexibility to plan their responses to studies throughout the year. ISG Provider Lens™ reports based on the findings of the studies will be published between July 2025 and January 2026. The AI and analytics cluster is the first of several study clusters to come this year.

By studying agentic AI services, ISG continues its evaluation of the latest AI-related enterprise technologies and services. Agentic AI is reshaping workflows at companies around the world, using agents that can execute complex tasks with multiple steps. These agents can recall past interactions and refine responses, continuously improving their performance. Applications include automated customer support, AI-driven analytics and optimization of operations in domains including supply chain, HR and security.

“Agentic AI is at the leading edge of AI and analytics technologies that are transforming enterprises,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “It opens up new frontiers in digital operations, bringing long-term business benefits that service providers are helping enterprises to realize.”

The new study will evaluate providers of agentic AI development and deployment services, including designing solutions, developing AI ecosystems that mimic human-like teamwork and establishing ethical safeguards and regulatory compliance. Enterprises are seeking providers that have broad ecosystem partnerships and can demonstrate agentic AI solutions that have delivered business outcomes such as reduced costs and faster decision-making.

A digital brochure provides more details on the AI and Analytics cluster of studies, including the agentic AI research. Individual brochures for each study, which include a list of identified providers and further study details, are available now at the links below. Providers not listed in a study brochure can contact ISG and ask to be included in the study.

• Specialty Analytics Services — Retail and CPG, evaluating service providers that help retail and CPG companies achieve data-driven growth through industry-specific AI solutions, will be covered in a global report to be published in July.
  

• Specialty Analytics Services — Supply Chain, covering providers of AI and analytics services that help enterprises understand supply chain risk and improve planning, will be featured in a global report to be published in August.
  

• Specialty Analytics Services — Life Sciences and Healthcare, focusing on service providers that help healthcare and life sciences companies solve business challenges using AI, will be covered in a global report to be published in September.
  

• Advanced Analytics and AI Services, covering providers of advisory, system integration and modernization services to help enterprises adopt AI and ML techniques, will be featured in reports focusing on the U.S., Europe and Brazil, to be published in January 2026.
  

• Generative AI Services, focusing on providers of strategic consulting, development and deployment services to help enterprises carry out successful GenAI initiatives, will be covered in reports focusing on the global and Brazilian markets, to be published in October.
  

• Agentic AI Services, evaluating providers of AI solutions based on autonomous agents, will be covered in a global report to be published in November.
  

• Intelligent Automation Services, focusing on service providers that design, develop and deploy intelligent automation and AIOps solutions, will be covered in reports focused on the U.S. and Europe, to be published in January 2026.

All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to register here to receive a personalized survey URL. Participants will receive a copy of this report in return for their feedback.

About ISG Provider Lens™ Research

The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across Europe, as well as in the U.S., Canada, Mexico, Brazil, the U.K., France, Benelux, Germany, Switzerland, the Nordics, Australia and Singapore/Malaysia, with additional markets to be added in the future. For more information about ISG Provider Lens research, please visit this webpage.

About ISG

ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.

View source version on businesswire.com: https://www.businesswire.com/news/home/20250317271217/en/

Press:



Will Thoretz, ISG

+1 203 517 3119

will.thoretz@isg-one.com



Julianna Sheridan, Matter Communications for ISG

+1 978-518-4520

isg@matternow.com

Source: Information Services Group, Inc.