Industry-First Agentic AI Services Study Bolsters Broad ISG Portfolio of AI, Analytics Provider Research
Information Services Group (ISG) (Nasdaq: III) has announced the launch of seven interconnected research studies focusing on AI and analytics services, including an industry-first study on agentic AI services. The research cluster will examine providers helping companies implement autonomous AI agents for enhanced decision-making and process optimization.
The studies will cover Advanced Analytics and AI Services, Generative AI Services, Intelligent Automation Services, and Specialty Analytics Services across retail, supply chain, and healthcare sectors. The resulting ISG Provider Lens™ reports will be published between July 2025 and January 2026.
The agentic AI study will evaluate providers offering development and deployment services, including solution design, AI ecosystem development, and regulatory compliance implementation. The research aims to assess providers with broad ecosystem partnerships and demonstrated business outcomes in cost reduction and decision-making efficiency.
Information Services Group (ISG) (Nasdaq: III) ha annunciato il lancio di sette studi di ricerca interconnessi focalizzati sui servizi di intelligenza artificiale e analisi, incluso uno studio pionieristico sui servizi di AI agentici. Il cluster di ricerca esaminerà i fornitori che aiutano le aziende a implementare agenti AI autonomi per migliorare il processo decisionale e l'ottimizzazione dei processi.
Gli studi copriranno i Servizi di Analisi Avanzata e AI, i Servizi di AI Generativa, i Servizi di Automazione Intelligente e i Servizi di Analisi Specializzati nei settori della vendita al dettaglio, della catena di approvvigionamento e della sanità. I rapporti ISG Provider Lens™ risultanti saranno pubblicati tra luglio 2025 e gennaio 2026.
Lo studio sull'AI agentica valuterà i fornitori che offrono servizi di sviluppo e implementazione, inclusi design delle soluzioni, sviluppo dell'ecosistema AI e implementazione della conformità normativa. La ricerca mira a valutare i fornitori con ampie partnership ecosistemiche e risultati aziendali dimostrati in termini di riduzione dei costi e efficienza decisionale.
Information Services Group (ISG) (Nasdaq: III) ha anunciado el lanzamiento de siete estudios de investigación interconectados centrados en servicios de inteligencia artificial y análisis, incluido un estudio pionero sobre servicios de IA agentiva. El grupo de investigación examinará a los proveedores que ayudan a las empresas a implementar agentes de IA autónomos para mejorar la toma de decisiones y la optimización de procesos.
Los estudios abarcarán Servicios de Análisis Avanzado y AI, Servicios de AI Generativa, Servicios de Automatización Inteligente y Servicios de Análisis Especializados en los sectores de venta minorista, cadena de suministro y atención médica. Los informes resultantes de ISG Provider Lens™ se publicarán entre julio de 2025 y enero de 2026.
El estudio sobre IA agentiva evaluará a los proveedores que ofrecen servicios de desarrollo e implementación, incluidos el diseño de soluciones, el desarrollo del ecosistema de IA y la implementación de cumplimiento normativo. La investigación tiene como objetivo evaluar a los proveedores con amplias asociaciones en el ecosistema y resultados comerciales demostrados en reducción de costos y eficiencia en la toma de decisiones.
정보 서비스 그룹 (ISG) (Nasdaq: III)는 AI 및 분석 서비스에 중점을 둔 상호 연결된 7개의 연구 조사를 발표했으며, 행동 AI 서비스에 대한 업계 최초의 연구가 포함됩니다. 이 연구 클러스터는 기업이 자율 AI 에이전트를 구현하여 의사 결정 및 프로세스 최적화를 향상시키는 데 도움을 주는 공급업체를 조사합니다.
이 연구는 소매, 공급망 및 의료 분야에서 고급 분석 및 AI 서비스, 생성 AI 서비스, 지능형 자동화 서비스 및 전문 분석 서비스를 다룰 것입니다. 결과적으로 ISG 공급업체 렌즈™ 보고서는 2025년 7월과 2026년 1월 사이에 발표될 예정입니다.
행동 AI 연구는 솔루션 설계, AI 생태계 개발 및 규제 준수 구현을 포함한 개발 및 배포 서비스를 제공하는 공급업체를 평가합니다. 이 연구는 비용 절감 및 의사 결정 효율성에서 입증된 비즈니스 결과를 가진 광범위한 생태계 파트너십을 가진 공급업체를 평가하는 것을 목표로 합니다.
Information Services Group (ISG) (Nasdaq: III) a annoncé le lancement de sept études de recherche interconnectées axées sur les services d'intelligence artificielle et d'analytique, y compris une étude de première dans l'industrie sur les services d'IA agentique. Le cluster de recherche examinera les fournisseurs aidant les entreprises à mettre en œuvre des agents IA autonomes pour améliorer la prise de décision et l'optimisation des processus.
Les études couvriront les Services d'Analytique Avancée et d'IA, les Services d'IA Générative, les Services d'Automatisation Intelligente et les Services d'Analytique Spécialisée dans les secteurs de la vente au détail, de la chaîne d'approvisionnement et des soins de santé. Les rapports ISG Provider Lens™ résultants seront publiés entre juillet 2025 et janvier 2026.
L'étude sur l'IA agentique évaluera les fournisseurs offrant des services de développement et de déploiement, y compris la conception de solutions, le développement de l'écosystème IA et la mise en œuvre de la conformité réglementaire. La recherche vise à évaluer les fournisseurs ayant de larges partenariats écosystémiques et des résultats commerciaux démontrés en matière de réduction des coûts et d'efficacité de la prise de décision.
Information Services Group (ISG) (Nasdaq: III) hat die Einführung von sieben miteinander verbundenen Forschungsstudien angekündigt, die sich auf KI- und Analysedienste konzentrieren, darunter eine branchenweit erste Studie zu agentischen KI-Diensten. Der Forschungscluster wird Anbieter untersuchen, die Unternehmen dabei helfen, autonome KI-Agenten für verbesserte Entscheidungsfindung und Prozessoptimierung zu implementieren.
Die Studien werden Fortgeschrittene Analytik- und KI-Dienste, Generative KI-Dienste, Intelligente Automatisierungsdienste und Spezialisierte Analysedienste in den Bereichen Einzelhandel, Lieferkette und Gesundheitswesen abdecken. Die resultierenden ISG Provider Lens™-Berichte werden zwischen Juli 2025 und Januar 2026 veröffentlicht.
Die Studie zu agentischen KI-Diensten wird Anbieter bewerten, die Entwicklungs- und Bereitstellungsdienste anbieten, darunter Lösungsdesign, Entwicklung des KI-Ökosystems und Implementierung der regulatorischen Compliance. Die Forschung zielt darauf ab, Anbieter mit breiten Ökosystempartnerschaften und nachgewiesenen Geschäftsergebnissen in Bezug auf Kostenreduktion und Entscheidungsfindungseffizienz zu bewerten.
- First-mover advantage in agentic AI services research
- Strategic expansion of research portfolio into emerging AI technologies
- Streamlined process for service providers through clustered study approach
- Long timeline for complete research publication (July 2025 to January 2026)
Cluster of seven related ISG Provider Lens™ reports will include in-depth review of growing ecosystem around autonomous AI agents
The 2025 ISG Provider Lens™ Agentic AI Services study, the first of its kind in the industry, is being launched as part of a cluster of seven studies that span the fast-growing market for AI and analytics services. In addition to the agentic AI research, the studies include Advanced Analytics and AI Services, Generative AI Services and Intelligent Automation Services, plus Specialty Analytics Services studies on Retail & Consumer Packaged Goods, Supply Chain and Life Sciences and Healthcare.
For the first time, ISG has simultaneously launched all interrelated studies across a key area of technology, streamlining processes and enhancing efficiency for participating service providers. The cluster launch will give providers more time and flexibility to plan their responses to studies throughout the year. ISG Provider Lens™ reports based on the findings of the studies will be published between July 2025 and January 2026. The AI and analytics cluster is the first of several study clusters to come this year.
By studying agentic AI services, ISG continues its evaluation of the latest AI-related enterprise technologies and services. Agentic AI is reshaping workflows at companies around the world, using agents that can execute complex tasks with multiple steps. These agents can recall past interactions and refine responses, continuously improving their performance. Applications include automated customer support, AI-driven analytics and optimization of operations in domains including supply chain, HR and security.
“Agentic AI is at the leading edge of AI and analytics technologies that are transforming enterprises,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “It opens up new frontiers in digital operations, bringing long-term business benefits that service providers are helping enterprises to realize.”
The new study will evaluate providers of agentic AI development and deployment services, including designing solutions, developing AI ecosystems that mimic human-like teamwork and establishing ethical safeguards and regulatory compliance. Enterprises are seeking providers that have broad ecosystem partnerships and can demonstrate agentic AI solutions that have delivered business outcomes such as reduced costs and faster decision-making.
A digital brochure provides more details on the AI and Analytics cluster of studies, including the agentic AI research. Individual brochures for each study, which include a list of identified providers and further study details, are available now at the links below. Providers not listed in a study brochure can contact ISG and ask to be included in the study.
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Specialty Analytics Services — Retail and CPG, evaluating service providers that help retail and CPG companies achieve data-driven growth through industry-specific AI solutions, will be covered in a global report to be published in July.
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Specialty Analytics Services — Supply Chain, covering providers of AI and analytics services that help enterprises understand supply chain risk and improve planning, will be featured in a global report to be published in August.
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Specialty Analytics Services — Life Sciences and Healthcare, focusing on service providers that help healthcare and life sciences companies solve business challenges using AI, will be covered in a global report to be published in September.
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Advanced Analytics and AI Services, covering providers of advisory, system integration and modernization services to help enterprises adopt AI and ML techniques, will be featured in reports focusing on the
U.S. ,Europe andBrazil , to be published in January 2026.
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Generative AI Services, focusing on providers of strategic consulting, development and deployment services to help enterprises carry out successful GenAI initiatives, will be covered in reports focusing on the global and Brazilian markets, to be published in October.
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Agentic AI Services, evaluating providers of AI solutions based on autonomous agents, will be covered in a global report to be published in November.
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Intelligent Automation Services, focusing on service providers that design, develop and deploy intelligent automation and AIOps solutions, will be covered in reports focused on the
U.S. andEurope , to be published in January 2026.
All 2025 ISG Provider Lens™ evaluations feature expanded customer experience (CX) data that measures actual enterprise experience with specific provider services and solutions, based on ISG’s continuous CX research. Enterprise customers wishing to share their experience about a specific provider or vendor are encouraged to register here to receive a personalized survey URL. Participants will receive a copy of this report in return for their feedback.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
About ISG
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250317271217/en/
Press:
Will Thoretz, ISG
+1 203 517 3119
will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG
+1 978-518-4520
isg@matternow.com
Source: Information Services Group, Inc.
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