Enterprises Looking to AI for Smarter IT Management
Information Services Group (ISG) reports enterprises are increasingly adopting AI-powered software platforms for smarter IT management, according to their latest research. Through 2026, ISG projects 40% of enterprises will fund AIOps strategies to streamline operations and optimize resources.
The research highlights the growing importance of AI in IT management across several key areas:
- AIOps and holistic observability for real-time monitoring and issue prediction
- GenAI-driven tools for incident management and resource allocation by 2027
- FinOps adoption, with 20% of enterprises expected to invest in coordinated IT-finance efforts through 2026
ISG's 2025 Buyers Guide evaluated 43 providers across five platform categories. Key leaders emerged: Splunk led in IT Operations Management, Dynatrace in AIOps, Datadog in FinOps, and ServiceNow dominated both IT Observability and IT Service Management categories.
Information Services Group (ISG) riporta che le imprese stanno sempre più adottando piattaforme software alimentate dall'IA per una gestione IT più intelligente, secondo la loro ultima ricerca. Fino al 2026, ISG prevede che il 40% delle imprese finanzierà strategie AIOps per semplificare le operazioni e ottimizzare le risorse.
La ricerca evidenzia l'importanza crescente dell'IA nella gestione IT in diversi settori chiave:
- AIOps e osservabilità olistica per il monitoraggio in tempo reale e la previsione dei problemi
- Strumenti guidati da GenAI per la gestione degli incidenti e l'allocazione delle risorse entro il 2027
- Adopzione del FinOps, con il 20% delle imprese che si prevede investirà in sforzi coordinati tra IT e finanza entro il 2026
La Guida agli Acquirenti 2025 di ISG ha valutato 43 fornitori in cinque categorie di piattaforma. Sono emersi leader chiave: Splunk ha guidato nella Gestione delle Operazioni IT, Dynatrace in AIOps, Datadog in FinOps e ServiceNow ha dominato sia nelle categorie di Osservabilità IT che di Gestione dei Servizi IT.
Information Services Group (ISG) informa que las empresas están adoptando cada vez más plataformas de software impulsadas por IA para una gestión de TI más inteligente, según su última investigación. Hasta 2026, ISG proyecta que el 40% de las empresas financiará estrategias de AIOps para agilizar las operaciones y optimizar los recursos.
La investigación destaca la creciente importancia de la IA en la gestión de TI en varias áreas clave:
- AIOps y observabilidad holística para el monitoreo en tiempo real y la predicción de problemas
- Herramientas impulsadas por GenAI para la gestión de incidentes y la asignación de recursos para 2027
- Adopción de FinOps, con un 20% de las empresas que se espera inviertan en esfuerzos coordinados de TI y finanzas hasta 2026
La Guía de Compradores 2025 de ISG evaluó a 43 proveedores en cinco categorías de plataforma. Emergiendo líderes clave: Splunk lideró en Gestión de Operaciones de TI, Dynatrace en AIOps, Datadog en FinOps y ServiceNow dominó tanto en las categorías de Observabilidad de TI como en Gestión de Servicios de TI.
정보 서비스 그룹 (ISG)는 기업들이 더 스마트한 IT 관리를 위해 AI 기반 소프트웨어 플랫폼을 점점 더 많이 채택하고 있다고 보고했습니다. ISG는 2026년까지 40%의 기업이 운영을 간소화하고 자원을 최적화하기 위해 AIOps 전략에 자금을 지원할 것이라고 예상합니다.
이 연구는 여러 주요 분야에서 IT 관리에서의 AI의 중요성 증가를 강조합니다:
- 실시간 모니터링 및 문제 예측을 위한 AIOps 및 전체적인 관찰 가능성
- 2027년까지 사건 관리 및 자원 할당을 위한 GenAI 기반 도구
- FinOps 채택, 2026년까지 20%의 기업이 IT-재무 협력에 투자할 것으로 예상
ISG의 2025 구매자 가이드는 다섯 가지 플랫폼 카테고리에서 43개 공급자를 평가했습니다. 주요 리더가 등장했습니다: Splunk는 IT 운영 관리에서, Dynatrace는 AIOps에서, Datadog는 FinOps에서, ServiceNow는 IT 관찰 가능성 및 IT 서비스 관리 카테고리 모두에서 지배했습니다.
Information Services Group (ISG) rapporte que les entreprises adoptent de plus en plus des plateformes logicielles alimentées par l'IA pour une gestion informatique plus intelligente, selon leur dernière recherche. D'ici 2026, ISG prévoit que 40 % des entreprises financeront des stratégies AIOps pour rationaliser les opérations et optimiser les ressources.
La recherche met en évidence l'importance croissante de l'IA dans la gestion informatique dans plusieurs domaines clés :
- AIOps et observabilité holistique pour la surveillance en temps réel et la prévision des problèmes
- Outils pilotés par GenAI pour la gestion des incidents et l'allocation des ressources d'ici 2027
- Adoption de FinOps, avec 20 % des entreprises qui devraient investir dans des efforts coordonnés entre l'IT et les finances d'ici 2026
Le Guide des Acheteurs 2025 de l'ISG a évalué 43 fournisseurs dans cinq catégories de plateformes. Des leaders clés ont émergé : Splunk a dominé dans la gestion des opérations IT, Dynatrace dans AIOps, Datadog dans FinOps, et ServiceNow a dominé à la fois dans les catégories d'observabilité IT et de gestion des services IT.
Information Services Group (ISG) berichtet, dass Unternehmen zunehmend KI-gestützte Softwareplattformen für eine intelligentere IT-Verwaltung übernehmen, laut ihrer neuesten Forschung. Bis 2026 prognostiziert ISG, dass 40% der Unternehmen AIOps-Strategien finanzieren werden, um die Abläufe zu optimieren und Ressourcen zu optimieren.
Die Forschung hebt die wachsende Bedeutung von KI in der IT-Verwaltung in mehreren Schlüsselbereichen hervor:
- AIOps und ganzheitliche Beobachtbarkeit für Echtzeitüberwachung und Problemprediktion
- Von GenAI gesteuerte Tools für das Incident Management und die Ressourcenallokation bis 2027
- FinOps-Adoption, wobei 20% der Unternehmen bis 2026 in koordinierte IT-Finanz-Bemühungen investieren sollen
Der Käuferleitfaden 2025 von ISG bewertete 43 Anbieter in fünf Plattformkategorien. Wichtige Marktführer traten hervor: Splunk führte im IT-Betriebsmanagement, Dynatrace im AIOps, Datadog im FinOps und ServiceNow dominierte sowohl in den Kategorien IT-Beobachtbarkeit als auch IT-Service-Management.
- Growing market opportunity with 40% of enterprises expected to fund AIOps strategies through 2026
- Expansion into GenAI-driven tools market by 2027
- 20% of enterprises projected to invest in FinOps through 2026
- Challenges with governance, compliance, and business risk in emerging AI technologies
- Increased competition with 43 providers in the IT management software space
AI-powered software platforms and tools allow organizations to optimize IT performance and drive innovation, new ISG research says
The ISG Buyers Guides™ for IT Management, produced by ISG Software Research, find AI plays a growing role in comprehensive software frameworks for IT observability, operations management and FinOps. The need for IT management software is growing, the research says, as enterprises transition to more agile and cloud-centric architectures. AI-powered software is also helping enterprises manage and optimize the delivery, performance and responsiveness of IT services.
“IT leaders need effective operations and service management more than ever for resilience and long-term success,” said Jeff Orr, research director for IT, ISG Software Research. “Enterprises are adopting multiple tools and platforms to support ongoing IT innovation while controlling costs.”
Economic pressures, heightened cybersecurity risks and the growing need to support hybrid and remote workers have intensified the need for software that helps manage and operate IT systems and services. CIOs and IT leaders often cite these trends when building a business case for new investments in this area, ISG says.
Enterprises are strategically integrating AIOps, which uses machine learning to automate IT processes, and holistic observability practices, which help companies understand the state of IT systems through their outputs, the reports say. Together, these approaches enable real-time monitoring of application performance and infrastructure health, and provide the ability to predict and mitigate potential issues, allowing companies deliver high-quality IT services with less manual intervention. Through 2026, ISG expects 40 percent of enterprises to fund AIOps strategies to streamline operations and optimize resources.
AI is enabling IT teams to generate insights from vast amounts of data, the reports say. By 2027, ISG expects software providers to release GenAI-driven tools for processes such as incident management, resource allocation and performance forecasting. GenAI is also changing IT service management, introducing features such as automatic command-line generation to help teams handle service requests.
In the future, agentic AI will enable intelligent workflows with semi-autonomous actions and decisions to manage incidents in real time, ISG says. Self-healing mechanisms driven by agentic AI may be able to resolve issues automatically, allowing IT teams to focus on strategic initiatives. However, the reports say, enterprises need to be aware of unique challenges involving governance, compliance, business risk and other aspects of these emerging technologies.
As companies move more data and workloads to the cloud, FinOps is becoming a critical tool for managing costs and finances. FinOps strategies foster collaboration among finance, IT and business teams to share responsibility for managing costs and resource consumption. ISG expects one in five enterprises to invest in coordinated FinOps efforts by IT and finance departments through 2026.
“CIO and IT leaders are looking to unify the management of their IT environments and technology services through software made more intelligent with AI,” said Mark Smith, chief software analyst and partner, ISG Software Research. “For the first time, our portfolio of IT management software research introduces a unified framework for evaluating software providers and products operating in this space.”
For its 2025 ISG Buyers Guides™ for IT Management, ISG evaluated software providers across five platform categories — IT Operations Management, IT Observability, AIOps, FinOps and IT Service Management (ITSM) — and produced a separate Buyers Guide for each. A total of 43 providers were assessed: Aisera, Apptio, Atera, Atlassian, BMC, Broadcom, Chronosphere, Coralogix, Datadog, Dell Technologies, Digitate, Dynatrace, EasyVista, Elastic, Freshworks, Flexera, Google Cloud, Grafana Labs, Harness, HCLSoftware, IBM, IFS, Ivanti, LogicMonitor, Logz.io, Matrix42 AG, Microsoft, Nutanix, New Relic, OpenText, OpsRamp, Oracle, PagerDuty, ScienceLogic, ServiceNow, SolarWinds, SoundHound AI, Splunk, Sumo Logic, SymphonyAI, Vitria, Zenoss and Zoho ManageEngine.
ISG Software Research rates software providers on seven evaluation categories. Five measure product experience: usability, manageability, reliability, capability, and adaptability. Two are customer experience-related: validation and total cost of ownership and return on investment (TCO/ROI). Providers ranked in the top three for each evaluation category are named as Leaders. Within each platform category, those with the most Leader rankings are named as Overall Leaders.
The Overall Leaders of the 2025 ISG Buyers Guides™ for IT Management were:
IT Operations Management: Splunk earned the highest overall rating, followed closely by Dynatrace, with BMC in third place. Splunk was designated a Leader in six evaluation categories, Dynatrace in three and BMC in four. In addition to these providers, Datadog was also rated Exemplary. LogicMonitor and NewRelic were rated Innovative.
AIOps: Dynatrace earned the highest overall rating in this category, followed by SoundHound AI and Splunk. While Dynatrace and SoundHound AI were designated Leaders in only one evaluation category each, Splunk was a Leader in five evaluation categories. BMC, Datadog, IBM and PagerDuty were rated as Exemplary, and LogicMonitor, New Relic and SolarWinds were rated as Innovative.
FinOps: Datadog earned the highest overall rating, followed by Flexera and Broadcom. Both Datadog and Broadcom were designated Leaders in four evaluation categories each, while Flexera was a Leader in three. Microsoft and Nutanix were rated as Exemplary, while Datadog, Flexera and Zoho were rated as Innovative.
IT Observability: ServiceNow earned the highest overall rating and was designated a Leader in all seven evaluation categories. Splunk and Microsoft came in second and third, respectively. Splunk was designated a Leader in six evaluation categories and Microsoft in one. BMC, Datadog, Dynatrace, Grafana Labs and IBM were rated Exemplary. Coralogix, LogicMonitor and New Relic were rated Innovative.
IT Service Management: ServiceNow earned the highest overall rating, followed by BMC, with Broadcom and Atlassian tied for third place. ServiceNow was designated a Leader in all seven evaluation categories, BMC in five, Atlassian in four and Broadcom in one. Ivanti and Zendesk were rated as Exemplary, and Freshworks and SolarWinds were rated as Innovative.
The ISG Buyers Guides™ for IT Management are the distillation of more than a year of market and product research efforts. The research is not sponsored nor influenced by software providers and is conducted solely to help enterprises optimize their business and IT software investments.
Visit this webpage to learn more about the ISG Buyers Guides™ for IT Management and read executive summaries of each of the five reports. The complete reports, including provider rankings across seven product and customer experience dimensions and detailed research findings on each provider, are available by contacting ISG Software Research.
About ISG Software Research
ISG Software Research provides authoritative coverage and analysis of the business and IT software industry. It distributes research and insights daily through its user community, and provides a portfolio of consulting, advisory, research and education services for enterprises, software and service providers, and investment firms. Its ISG Buyers Guides™ help enterprises evaluate and select software providers through tailored assessments powered by ISG’s proprietary methodology. Visit research.isg-one.com for more information and to sign up for free community membership.
About ISG
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
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Press Contacts:
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will.thoretz@isg-one.com
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+1 978 518 4520
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Source: Information Services Group, Inc.
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