Digital Employee Experience Addresses Workplace Demands
Digital Employee Experience (DEX) is gaining traction in German organizations as they invest more in tools and services to enhance workplace satisfaction, according to ISG's 2024 Provider Lens™ report. With nearly half of employees struggling with work pace and volume, companies are implementing AI-based solutions and smart features to improve productivity and reduce workplace anxiety.
Modern DEX tools focus on reducing problems through AI-based issue resolution, digital experience monitoring, unified endpoint management, and IT asset management. The report evaluates 38 providers across five quadrants, with Bechtle, Capgemini, and Infosys named as Leaders in all categories. HCLTech earned recognition as the global ISG CX Star Performer for 2024 among DEX providers.
L'Esperienza Digitale dei Dipendenti (DEX) sta guadagnando terreno nelle organizzazioni tedesche poiché investono di più in strumenti e servizi per migliorare la soddisfazione sul posto di lavoro, secondo il report Provider Lens™ 2024 di ISG. Con quasi la metà dei dipendenti che fatica con il ritmo e il volume di lavoro, le aziende stanno implementando soluzioni basate sull'IA e funzionalità intelligenti per migliorare la produttività e ridurre l'ansia lavorativa.
Gli strumenti moderni di DEX si concentrano sulla riduzione dei problemi attraverso risoluzione dei problemi basata sull'IA, monitoraggio dell'esperienza digitale, gestione unificata degli endpoint e gestione delle risorse IT. Il rapporto valuta 38 fornitori in cinque quadranti, con Bechtle, Capgemini e Infosys nominati come Leader in tutte le categorie. HCLTech ha ottenuto riconoscimenti come il performer globale ISG CX Star per il 2024 tra i fornitori di DEX.
La Experiencia Digital del Empleado (DEX) está ganando terreno en las organizaciones alemanas a medida que invierten más en herramientas y servicios para mejorar la satisfacción en el lugar de trabajo, según el informe Provider Lens™ 2024 de ISG. Con casi la mitad de los empleados luchando con el ritmo y el volumen de trabajo, las empresas están implementando soluciones basadas en IA y características inteligentes para mejorar la productividad y reducir la ansiedad laboral.
Las herramientas modernas de DEX se enfocan en reducir problemas a través de resolución de problemas basada en IA, monitoreo de la experiencia digital, gestión unificada de endpoints y gestión de activos de TI. El informe evalúa a 38 proveedores en cinco cuadrantes, con Bechtle, Capgemini e Infosys nombrados como Líderes en todas las categorías. HCLTech fue reconocido como el performer global ISG CX Star para 2024 entre los proveedores de DEX.
디지털 직원 경험 (DEX)은 독일 조직에서 직원의 직장 만족도를 향상시키기 위한 도구 및 서비스에 더 많이 투자하고 있기 때문에 주목받고 있습니다. 이는 ISG의 2024 제공자 렌즈™ 보고서에 따른 것입니다. 직원의 거의 절반이 작업 속도와 양에 어려움을 겪고 있는 가운데, 기업들은 생산성을 높이고 직장 내 불안을 줄이기 위해 AI 기반 솔루션과 스마트 기능을 구현하고 있습니다.
현대 DEX 도구는 AI 기반 문제 해결, 디지털 경험 모니터링, 통합 엔드포인트 관리 및 IT 자산 관리를 통해 문제를 해결하는 데 초점을 맞추고 있습니다. 이 보고서는 38개의 제공자를 다섯 개 범주로 평가하며, Bechtle, Capgemini, Infosys가 모든 카테고리에서 리더로 지명되었습니다. HCLTech는 DEX 제공자 중 2024년 글로벌 ISG CX 스타 퍼포머로 인정받았습니다.
L'expérience digitale des employés (DEX) prend de l'ampleur dans les organisations allemandes qui investissent davantage dans des outils et des services pour améliorer la satisfaction au travail, selon le rapport Provider Lens™ 2024 d'ISG. Avec près de la moitié des employés qui ont du mal avec le rythme et le volume de travail, les entreprises mettent en œuvre des solutions basées sur l'IA et des fonctionnalités intelligentes pour améliorer la productivité et réduire l'anxiété au travail.
Les outils DEX modernes se concentrent sur la réduction des problèmes grâce à la résolution de problèmes basée sur l'IA, au suivi de l'expérience numérique, à la gestion unifiée des terminaux et à la gestion des actifs informatiques. Le rapport évalue 38 fournisseurs dans cinq quadrants, avec Bechtle, Capgemini et Infosys nommés comme Leaders dans toutes les catégories. HCLTech a été reconnu comme le performer mondial ISG CX Star pour 2024 parmi les fournisseurs de DEX.
Digital Employee Experience (DEX) gewinnt in deutschen Organisationen an Bedeutung, da sie mehr in Tools und Dienstleistungen investieren, um die Zufriedenheit am Arbeitsplatz zu steigern, so der Bericht Provider Lens™ 2024 von ISG. Da fast die Hälfte der Mitarbeiter mit dem Arbeitstempo und dem Arbeitsvolumen kämpft, setzen Unternehmen KI-basierte Lösungen und intelligente Funktionen ein, um die Produktivität zu verbessern und Arbeitsängste zu reduzieren.
Moderne DEX-Tools konzentrieren sich auf die Reduzierung von Problemen durch KI-basierte Problemlösung, digitales Erlebnis-Monitoring, einheitliches Endpunktmanagement und IT-Asset-Management. Der Bericht bewertet 38 Anbieter in fünf Quadranten, wobei Bechtle, Capgemini und Infosys in allen Kategorien als führend benannt wurden. HCLTech wurde als globaler ISG CX Star Performer für 2024 unter den DEX-Anbietern ausgezeichnet.
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As organizations struggle to regain workplace stability, service providers are refining their DEX strategies, ISG Provider Lens™ report says
The 2024 ISG Provider Lens™ Future of Work - Services report for
“Surveys are telling us as many as half of employees are struggling with the pace and volume of their work,” said Martin Mitrega, director of ISG’s EMEA Collaboration and Experience Solution Centre. “About as many employees have at least tried, on their own, to employ AI tools to help them out, but they’re hesitant to admit this for fear it may diminish their stature. So, employers are responding by deploying platforms that give employees the tools they need, reducing their anxiety and improving their productivity.”
The emerging ethos of DEX management is compelling organizations to view employee experience as more of a motivational goal than a technical requirement. For example, earlier platforms would treat problems faced by employees on a per-incident basis, managing them through transactional systems that placed much of the burden on the employee. Modern DEX tools, by comparison, actually reduce the number of problems that crop up, through the use of AI-based issue resolution technologies.
When work processes are automated more intelligently, the ISG report finds, they can be adapted to avoid the issues that would have generated employee complaints with earlier platforms. Techniques such as digital experience monitoring (DEM), unified endpoint management (UEM) and IT asset management (ITAM) give automated systems the information they need to implement proactive, predictive maintenance and even self-healing processes.
The results are almost instantly measurable: reduced employee frustration, greater overall job satisfaction, higher morale, and increased engagement levels.
“Employees have greater expectations from the tools and services their employers provide them with now,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “If your organization lacks a DEX strategy, and employee experience isn’t improving, then from their perspectives, it’s actually getting worse.”
Meeting sustainability goals is being perceived more and more as a contributor to DEX improvement. As ISG researchers found, global systems integrators and managed service providers are enhancing their value propositions to organizations by demonstrating how their services help them optimize resource consumption, increase energy efficiency, and reduce their carbon footprints.
For more insights into how organizations are improving their workplaces through the adoption of DEX strategies, see the ISG Provider Lens™ Focal Points briefing, located on this webpage.
The 2024 ISG Provider Lens™ Future of Work - Services report for
The report names Bechtle, Capgemini and Infosys as Leaders in all five quadrants. Accenture, Computacenter, DXC Technology, HCLTech, TCS, Unisys and Wipro are named Leaders in four quadrants each. Deutsche Telekom is named a leader in three quadrants. Atos, CANCOM and Deloitte are named leaders in two quadrants each.
In addition, Campana Schott, NTT Data, Tech Mahindra and Wipro are named as Rising Stars — companies with a “promising portfolio” and “high future potential” by ISG’s definition — in one quadrant each.
In the area of customer experience, HCLTech is named the global ISG CX Star Performer for 2024 among DEX providers. HCLTech earned the highest customer satisfaction scores in ISG's Voice of the Customer survey, part of the ISG Star of Excellence™ program, the premier quality recognition for the technology and business services industry.
Customized versions of the report are available from Bechtle, Deutsche Telekom, Infosys, Lenovo and Unisys.
The 2024 ISG Provider Lens™ Future of Work – Services report for
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in
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Press Contacts:
Philipp Jaensch, ISG
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philipp.jaensch@isg-one.com
Matthias Longo, for ISG
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Source: Information Services Group, Inc.
FAQ
What are the key findings of ISG's 2024 Future of Work report for Germany regarding DEX (III)?
Which companies were named Leaders in all five quadrants of ISG's 2024 German workplace services report (III)?
How are modern DEX tools different from earlier platforms according to ISG's 2024 report (III)?
What role does sustainability play in DEX improvement according to ISG's 2024 report (III)?
