AI-Enabled Collaboration Paves Road to Hybrid Work
The 2024 ISG Provider Lens™ global Future of Work Solutions report reveals that enterprises are adopting AI-enhanced tools to improve hybrid work productivity. Companies are focusing on providing employees with seamless end-user technology experiences as they adapt to new work models post-pandemic. Key findings include:
1. Digital Employee Experience (DEX) platforms are replacing traditional IT monitoring tools, offering full visibility into hardware and applications.
2. AI integration is enabling AIOps capabilities, including anomaly detection, problem prediction, and task automation.
3. Connected and collaborative work solutions are helping manage dispersed workforces and projects more effectively.
4. AI is enhancing collaboration management and productivity through workflow automation and personalization.
The report evaluates 42 providers across two quadrants: DEX Solutions and Connected and Collaborative Work Solutions, naming several Leaders and Rising Stars in each category.
- Adoption of AI-enhanced tools for improved hybrid work productivity
- Shift from traditional IT monitoring to DEX platforms for better employee experience
- Integration of AI for AIOps capabilities, potentially reducing IT support costs
- Implementation of connected and collaborative work solutions for better project management
- Challenges in return-to-office initiatives leading to hybrid work models
- Potential privacy and compliance concerns with new workplace technologies
Insights
The adoption of AI-enhanced tools for hybrid work represents a significant shift in enterprise technology strategies. This trend is likely to benefit companies like Information Services Group (ISG) that provide research and advisory services in this space. Key points include:
- Increased focus on Digital Employee Experience (DEX) platforms, which could drive demand for ISG's advisory services
- Integration of AI into DEX solutions, potentially creating new revenue streams for technology providers and consultancies
- Shift towards connected and collaborative work solutions, which may boost ISG's research offerings
- Growing importance of AI in project management and productivity tools, possibly increasing the value of ISG's insights
While this news is positive for ISG's business model, it's important to note that the direct financial impact is not quantified. The company's ability to capitalize on these trends will depend on its execution and market positioning. Investors should monitor ISG's future financial reports for evidence of growth related to these industry shifts.
Companies adopt smarter automation, analytics to better manage projects across distributed workforces, ISG Provider Lens™ report says
The 2024 ISG Provider Lens™ global Future of Work Solutions report finds that companies are focused on giving employees an uninterrupted end-user technology experience as they navigate new ways of working after the COVID-19 pandemic. Return-to-office initiatives have run into challenges, so many enterprises are going hybrid, relying on platforms that improve digital employee experience (DEX) and connected and collaborative work. AI features are making those systems more effective.
“End-user technology is a core element of successful hybrid work strategies,” said Dee Anthony,
Most enterprises worldwide have moved from traditional IT monitoring tools to DEX platforms, which use analytics to monitor, measure and manage employee experience, the report says. With full-time visibility into all end-user hardware and applications, these tools can automatically perform tasks like optimizing software licensing costs and determining the right time to retire or refresh a device.
Companies are integrating new AI tools into their DEX solutions for even more automated IT operations and problem resolution, ISG says. AI is enabling AIOps capabilities, which can include detecting anomalies, predicting potential problems and automating repetitive tasks. It offers the prospect of zero or near-zero service desks, in which machines identify and resolve issues independently, reducing the cost of IT support staff.
Connected and collaborative work solutions are helping organizations with widely dispersed workforces manage projects, the report says. Companies are implementing management platforms that let them plan and execute tasks using available resources, along with unified communication and collaboration (UCC) solutions for visualizing a full project and providing centralized access to all components and content. This lets companies quickly respond to sudden demands and assure customers a project is on track.
AI introduces features that enterprises are using to improve both collaboration management and individual and team productivity, ISG says. Managers can analyze the current state of projects, identify risks, optimize resource allocation and gain insights from a wide range of data sources. AI also enables workflow automation and personalization.
“Companies that thrive on collaboration want a clear and adaptable work plan for every project,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “AI is expanding the toolkit for building and using those plans.”
The report also explores other global trends in workplace solutions, including enterprises’ expectations of providers and rising concerns about privacy and compliance.
For more insights into challenges related to workplace solutions, plus ISG’s advice on addressing them, see the ISG Provider Lens™ Focal Points briefing here.
The 2024 ISG Provider Lens™ global Future of Work Solutions report evaluates the capabilities of 42 providers across two quadrants: Digital Employee Experience (DEX) Solutions and Connected and Collaborative Work Solutions.
The report names 1E, Asana, ControlUp, Lakeside Software, Microsoft, Monday.com, Nexthink, Riverbed, SmartSheet, Wrike and Zoho as Leaders in one quadrant each.
In addition, Notion and Tanium are named as Rising Stars — companies with a “promising portfolio” and “high future potential” by ISG’s definition — in one quadrant each.
Customized versions of the report are available from Lakeside Software and Zoho.
The 2024 ISG Provider Lens™ global Future of Work Solutions report is available to subscribers or for one-time purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
About ISG
ISG (Information Services Group) (Nasdaq: III) is a leading global technology research and advisory firm. A trusted business partner to more than 900 clients, including more than 75 of the world’s top 100 enterprises, ISG is committed to helping corporations, public sector organizations, and service and technology providers achieve operational excellence and faster growth. The firm specializes in digital transformation services, including AI, cloud and data analytics; sourcing advisory; managed governance and risk services; network carrier services; strategy and operations design; change management; market intelligence and technology research and analysis. Founded in 2006, and based in
View source version on businesswire.com: https://www.businesswire.com/news/home/20241017116372/en/
Press Contacts:
Will Thoretz, ISG
+1 203 517 3119
will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG
+1 978-518-4520
isg@matternow.com
Source: Information Services Group, Inc.
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