AI, Cloud Turn Global Capability Centers into Core IT Assets
Information Services Group (ISG) (Nasdaq: III) has released a new report highlighting how enterprises are transforming their Global Capability Centers (GCCs) into strategic digital hubs. The 2025 ISG Provider Lens™ report reveals that GCCs are evolving beyond traditional cost-saving operations into centers of excellence for AI-enabled automation, analytics, and cybersecurity.
Companies are increasingly adopting cloud-first architectures for their GCCs, with many service providers forming alliances with hyperscalers and tech startups. The report identifies multiple GCC setup options, including greenfield projects, build-operate-transfer arrangements, and multi-location hybrid models.
According to ISG, GCCs are expected to become autonomous, AI-driven decision-making units within this decade, with agentic AI analyzing processes and GenAI supporting activities like financial forecasting. The report evaluates 28 providers, naming Accenture, Capgemini, Cognizant, Deloitte, EY, HCLTech, IBM, Infosys, KPMG, and TCS as Leaders in multiple categories.
Information Services Group (ISG) (Nasdaq: III) ha pubblicato un nuovo rapporto che evidenzia come le imprese stiano trasformando i loro Centri di Capacità Globale (GCC) in hub digitali strategici. Il rapporto ISG Provider Lens™ 2025 rivela che i GCC stanno evolvendo oltre le tradizionali operazioni di risparmio sui costi, diventando centri di eccellenza per automazione abilitata dall'AI, analisi e cybersecurity.
Le aziende stanno adottando sempre di più architetture cloud-first per i loro GCC, con molti fornitori di servizi che formano alleanze con hyperscalers e startup tecnologiche. Il rapporto identifica diverse opzioni per l'installazione dei GCC, inclusi progetti greenfield, accordi di build-operate-transfer e modelli ibridi multi-locazione.
Secondo ISG, i GCC dovrebbero diventare unità decisionali autonome e guidate dall'AI entro questo decennio, con l'AI agentica che analizza i processi e il GenAI che supporta attività come la previsione finanziaria. Il rapporto valuta 28 fornitori, nominando Accenture, Capgemini, Cognizant, Deloitte, EY, HCLTech, IBM, Infosys, KPMG e TCS come Leader in più categorie.
Information Services Group (ISG) (Nasdaq: III) ha publicado un nuevo informe que destaca cómo las empresas están transformando sus Centros de Capacidades Globales (GCC) en centros digitales estratégicos. El informe ISG Provider Lens™ 2025 revela que los GCC están evolucionando más allá de las operaciones tradicionales de ahorro de costos, convirtiéndose en centros de excelencia para automatización habilitada por IA, análisis y ciberseguridad.
Las empresas están adoptando cada vez más arquitecturas de nube primero para sus GCC, con muchos proveedores de servicios formando alianzas con hyperscalers y startups tecnológicas. El informe identifica múltiples opciones para la configuración de GCC, incluidos proyectos greenfield, acuerdos de construcción-operación-transferencia y modelos híbridos de múltiples ubicaciones.
Según ISG, se espera que los GCC se conviertan en unidades de toma de decisiones autónomas impulsadas por IA dentro de esta década, con IA agente analizando procesos y GenAI apoyando actividades como la previsión financiera. El informe evalúa a 28 proveedores, nombrando a Accenture, Capgemini, Cognizant, Deloitte, EY, HCLTech, IBM, Infosys, KPMG y TCS como Líderes en múltiples categorías.
정보 서비스 그룹 (ISG) (Nasdaq: III)는 기업들이 글로벌 역량 센터(GCC)를 전략적 디지털 허브로 변모시키는 방법을 강조하는 새로운 보고서를 발표했습니다. 2025 ISG 제공업체 렌즈™ 보고서는 GCC가 전통적인 비용 절감 운영을 넘어 AI 기반 자동화, 분석 및 사이버 보안의 우수 센터로 발전하고 있음을 보여줍니다.
기업들은 GCC를 위해 클라우드 우선 아키텍처를 점점 더 많이 채택하고 있으며, 많은 서비스 제공업체가 하이퍼스케일러 및 기술 스타트업과 제휴를 맺고 있습니다. 이 보고서는 그린필드 프로젝트, 구축-운영-전환 계약 및 다중 위치 하이브리드 모델을 포함한 여러 GCC 설정 옵션을 식별합니다.
ISG에 따르면, GCC는 이번 10년 내에 자율적이고 AI 기반의 의사 결정 단위로 발전할 것으로 예상되며, 에이전틱 AI가 프로세스를 분석하고 GenAI가 재무 예측과 같은 활동을 지원합니다. 이 보고서는 28개의 공급업체를 평가하며, Accenture, Capgemini, Cognizant, Deloitte, EY, HCLTech, IBM, Infosys, KPMG 및 TCS를 여러 카테고리에서 리더로 지명합니다.
Information Services Group (ISG) (Nasdaq: III) a publié un nouveau rapport mettant en lumière comment les entreprises transforment leurs Centres de Compétences Globaux (GCC) en hubs numériques stratégiques. Le rapport ISG Provider Lens™ 2025 révèle que les GCC évoluent au-delà des opérations traditionnelles de réduction des coûts pour devenir des centres d'excellence en automatisation propulsée par l'IA, analytique et cybersécurité.
Les entreprises adoptent de plus en plus des architectures cloud-first pour leurs GCC, de nombreux fournisseurs de services formant des alliances avec des hyperscalers et des startups technologiques. Le rapport identifie plusieurs options de mise en place des GCC, y compris des projets greenfield, des accords de construction-exploitation-transfert et des modèles hybrides multi-sites.
Selon ISG, les GCC devraient devenir des unités de prise de décision autonomes et pilotées par l'IA d'ici cette décennie, l'IA agentique analysant les processus et le GenAI soutenant des activités telles que les prévisions financières. Le rapport évalue 28 fournisseurs, désignant Accenture, Capgemini, Cognizant, Deloitte, EY, HCLTech, IBM, Infosys, KPMG et TCS comme leaders dans plusieurs catégories.
Information Services Group (ISG) (Nasdaq: III) hat einen neuen Bericht veröffentlicht, der hervorhebt, wie Unternehmen ihre Global Capability Centers (GCC) in strategische digitale Hubs umwandeln. Der Bericht ISG Provider Lens™ 2025 zeigt, dass GCCs sich über traditionelle kostenreduzierende Operationen hinaus zu Exzellenzzentren für KI-gestützte Automatisierung, Analytik und Cybersicherheit entwickeln.
Unternehmen übernehmen zunehmend Cloud-First-Architekturen für ihre GCCs, wobei viele Dienstleister Allianzen mit Hyperscalern und Technologie-Startups bilden. Der Bericht identifiziert mehrere Optionen für die Einrichtung von GCCs, einschließlich Greenfield-Projekten, Build-Operate-Transfer-Vereinbarungen und hybriden Modellen an mehreren Standorten.
Laut ISG wird erwartet, dass GCCs innerhalb dieses Jahrzehnts zu autonomen, KI-gesteuerten Entscheidungs-Einheiten werden, wobei agentische KI Prozesse analysiert und GenAI Aktivitäten wie Finanzprognosen unterstützt. Der Bericht bewertet 28 Anbieter und benennt Accenture, Capgemini, Cognizant, Deloitte, EY, HCLTech, IBM, Infosys, KPMG und TCS als Führer in mehreren Kategorien.
- ISG's research and advisory business expands into emerging GCC market
- Company positions itself in high-growth AI and digital transformation sector
- Report demonstrates ISG's expertise in evaluating technology service providers
- No specific financial metrics or revenue impact disclosed
- Highly competitive market with 28+ providers in the GCC space
Enterprises and providers build GCCs that go beyond cost savings, fostering innovation and competitive advantage, ISG Provider Lens™ report says
The 2025 ISG Provider Lens™ Global Capability Center (GCC) Services report finds that GCCs are evolving from cost-saving back-office operations into strategic enablers of digital transformation. Companies are using GCCs as centers of excellence for AI-enabled automation, real-time analytics, customer experience improvements and advanced cybersecurity. They are turning to service providers for help in establishing the AI readiness, talent and location strategies they need to set up successful GCCs.
“Companies are discovering they can use GCCs for more than labor arbitrage,” said Rajib Datta. “For enterprises that partner with the right provider, a GCC can support critical operations and incubate new digital capabilities for competitive advantage.”
GCCs are becoming hubs for business intelligence and predictive analytics, generating real-time insights into risk management, operational efficiency and other areas, the report says. Some enterprises are also using GCCs to develop new capabilities in specific domains, such as digital supply chains, customer experience management and regulatory compliance.
Enterprises now have several ways to set up and operate GCCs, ISG says. They are selecting the path that best suits their goals, scalability needs and risk strategies. Greenfield GCC projects allow full ownership and control but require significant investment. Build-operate-transfer arrangements allow a company to have an outside provider set up and run the center at first before placing it in the enterprise’s hands. Joint ventures with local partners can reduce risk and take advantage of market expertise. Many companies are now choosing multi-location hybrid models, spreading a GCC’s footprint across geographies to distribute risk and access specialized talent.
Increasingly, companies are taking a cloud-first approach to GCC architectures, and this is becoming a foundational principle in the field, the report says. Cloud-first environments can enhance the security, scalability and agility of a GCC. Many service providers are forming alliances with hyperscalers, along with tech startups and consulting firms, to deliver end-to-end GCC solutions.
In the next phase of evolution, within this decade, GCCs are expected to become autonomous, AI-driven decision-making units that enable digital transformation at scale, ISG says. Agentic AI will constantly analyze, refine and enhance processes with minimal human intervention, while GenAI will assist in activities such as financial forecasting and strategic planning. Using AI to augment GCC workforces is already gaining traction as companies automate routine processes, allowing employees to focus on more strategic tasks.
“As GCCs evolve, providers will continue to deliver AI-based solutions that enhance efficiency and agility,” said Jan Erik Aase, partner and global leader, ISG Provider Lens Research. “This is a major opportunity for enterprises to accelerate innovation.”
The report also explores other trends affecting enterprise GCC projects, including the entry of many new service providers into the market and the blurring of lines between traditional outsourcing and GCC models.
For more insights into the GCC-related challenges enterprises face, plus ISG’s advice for addressing them, see the ISG Provider Lens™ Focal Points briefing here.
The 2025 ISG Provider Lens™ Global Capability Center (GCC) Services report evaluates the capabilities of 28 providers across two quadrants: GCC Design and Setup and Optimization and Enhancement.
The report names Accenture, Capgemini, Cognizant, Deloitte, EY, HCLTech, IBM, Infosys, KPMG and TCS as Leaders in both quadrants. It names ANSR and Wipro as Leaders in one quadrant each.
In addition, Persistent Systems is named a Rising Star — a company with a “promising portfolio” and “high future potential” by ISG’s definition — in two quadrants. Tech Mahindra is named a Rising Star in one quadrant.
Customized versions of the report are available from Accenture, ANSR, BCT, HCLTech, Infosys, Persistent Systems and Torry Harris.
The 2025 ISG Provider Lens™ Global Capability Center (GCC) Services report is available to subscribers or for one-time purchase on this webpage.
About ISG Provider Lens™ Research
The ISG Provider Lens™ Quadrant research series is the only service provider evaluation of its kind to combine empirical, data-driven research and market analysis with the real-world experience and observations of ISG's global advisory team. Enterprises will find a wealth of detailed data and market analysis to help guide their selection of appropriate sourcing partners, while ISG advisors use the reports to validate their own market knowledge and make recommendations to ISG's enterprise clients. The research currently covers providers offering their services globally, across
About ISG
ISG (Nasdaq: III) is a global AI-centered technology research and advisory firm. A trusted partner to more than 900 clients, including 75 of the world’s top 100 enterprises, ISG is a long-time leader in technology and business services that is now at the forefront of leveraging AI to help organizations achieve operational excellence and faster growth. The firm, founded in 2006, is known for its proprietary market data, in-depth knowledge of provider ecosystems, and the expertise of its 1,600 professionals worldwide working together to help clients maximize the value of their technology investments.
View source version on businesswire.com: https://www.businesswire.com/news/home/20250414778583/en/
Press Contacts:
Will Thoretz, ISG
+1 203 517 3119
will.thoretz@isg-one.com
Julianna Sheridan, Matter Communications for ISG
+1 978-518-4520
isg@matternow.com
Source: Information Services Group, Inc.
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