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The International Customer Management Institute (ICMI) has announced its new Strategic Advisory Board for 2023, featuring industry leaders and experts aimed at enhancing customer insights and market developments in the contact center industry. This board will ensure ICMI's offerings align with best practices and adapt to evolving needs. Members include executives from notable companies like Agero, Subaru of America, and Amica Mutual Insurance Company. Tara Gibb, Senior Director at ICMI, emphasized that the board will significantly contribute to advancing the mission of improving contact center operations and customer experience.
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Formation of a Strategic Advisory Board with industry thought leaders enhances ICMI's mission.
Board members bring extensive expertise from various reputable companies, potentially improving ICMI's offerings and insights.
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Esteemed Panel Helps ICMI Deliver Customer Insights and Market Developments to the Contact Center Industry
SAN FRANCISCO--(BUSINESS WIRE)--
The International Customer Management Institute (ICMI), the authority on contact center excellence, today unveils the 2023 Strategic Advisory Board, which is comprised of industry thought leaders, senior-level practitioners, and solution providers. The Strategic Advisory Board will help ICMI stay abreast of customer insights and contact center market developments and ensure ICMI’s content offerings and products are aligned with industry best practices and evolve at pace to serve the contact center community.
The 2023 ICMI Strategic Advisory Board Members include:
Scott Whitely, Senior Director, Customer Experience, Agero
Eric Mackowitz, Assistant Vice President, Service Center Operations, Amica Mutual Insurance Company
Richa Batra, Vice President and General Manager of Student Success, Anthology
Karin Martin, Assistant Vice President Operations, Arbella Insurance Group
Hannah Steiman, President and Chief Strategy Officer, Peak Support
Josh Streets, CEO and Founder, Scorecard Group Consulting and ICMI Senior Consultant
Justin Chase, President and CEO, Solari Crisis Response
Renee Rhem, Vice President, Customer Advocacy, Subaru of America, Inc.
Murphy Fraser, Team Lead, Contact Center Optimization & Transformation Consulting, TTEC Digital
Rhonda Manski, AVP of Member Services, UPMC Health Plan
Steve Campbell, Contact Center Consultant, Voyage and ICMI Senior Consultant
Paul A. Richardson, President and CEO, Zeiders Enterprises, Inc.
Tara Gibb, Senior Director, ICMI, said, “We live in dynamic and unprecedented times, and our mission remains focused on making contact centers better. The Strategic Advisory Board helps us continue to deliver on our mission and better support our community. We look forward to working with these industry thought leaders to help our industry grow.”
ICMI’s Strategic Advisory Board members will share industry insights in ICMI’s Contact Center Insider newsletter and at ICMI’s virtual and live events. Learn more about the Strategic Advisory Board members here. Sign up for the Contact Center Insider newsletter here. Register for ICMI events here.
For inquiries regarding the Strategic Advisory Board, contact Tara Gibb at tara.gibb@informa.com.
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals -- from frontline agents to executives -- who wish to improve customer experiences and increase efficiencies at every level of the contact center. Since 1985, ICMI has helped more than 50,000 organizations in 167 countries through training, events, consulting, and informational resources. ICMI's experienced and dedicated team of industry insiders, trainers, and consultants are committed to helping you raise the strategic value of your contact center, optimize your operations and improve your customer service. ICMI is brought to you by Informa Tech.
About Informa Tech
Informa Tech is a market leading provider of integrated research, media, training and events to the global Technology community. We're an international business of more than 600 colleagues, operating in more than 20 markets. Our aim is to inspire the Technology community to design, build and run a better digital world through research, media, training and event brands that inform, educate and connect. Over 7,000 professionals subscribe to our research, with 225,000 delegates attending our events and over 18,000 students participating in our training programs each year, and nearly 4 million people visiting our digital communities each month. Learn more about Informa Tech.
