A New Era of Customer-Centricity with IFF Pharma Solutions' AnswerCenter Platform
IFF Pharma Solutions has launched AnswerCenter, a new web-based customer experience platform designed to enhance user experience and provide comprehensive support. The platform features an intuitive interface allowing customers to browse products by market, technology, or segment, with advanced filtering options for excipients and ingredients across pharmaceuticals, biologics, dietary supplements, and other sectors.
The platform provides access to detailed technical information, regulatory guidelines, and documentation related to product brands, quality, technical data sheets, supply chain, and regulatory support. AnswerCenter represents a key component of IFF's digital transformation strategy, aiming to streamline customer access to information while maintaining personal customer relationships.
Iff Pharma Solutions ha lanciato AnswerCenter, una nuova piattaforma web dedicata all'esperienza del cliente, progettata per migliorare l'interazione degli utenti e fornire un supporto completo. La piattaforma è dotata di un'interfaccia intuitiva che consente ai clienti di navigare tra i prodotti per mercato, tecnologia o segmento, con opzioni di filtro avanzate per eccipienti e ingredienti nei settori farmaceutico, biologico, integratori alimentari e altri.
La piattaforma offre accesso a informazioni tecniche dettagliate, linee guida normative e documentazione relativa ai marchi di prodotto, qualità, schede tecniche, catena di fornitura e supporto normativo. AnswerCenter rappresenta un componente chiave della strategia di trasformazione digitale di IFF, con l'obiettivo di semplificare l'accesso alle informazioni da parte dei clienti, mantenendo al contempo relazioni personali con i clienti.
Iff Pharma Solutions ha lanzado AnswerCenter, una nueva plataforma de experiencia del cliente basada en la web, diseñada para mejorar la experiencia del usuario y proporcionar un soporte integral. La plataforma cuenta con una interfaz intuitiva que permite a los clientes explorar productos por mercado, tecnología o segmento, con opciones de filtrado avanzadas para excipientes e ingredientes en los sectores farmacéutico, biológico, suplementos dietéticos y otros.
La plataforma proporciona acceso a información técnica detallada, directrices regulatorias y documentación relacionada con marcas de producto, calidad, hojas de datos técnicos, cadena de suministro y soporte regulatorio. AnswerCenter es un componente clave de la estrategia de transformación digital de IFF, con el objetivo de simplificar el acceso a la información por parte de los clientes, al tiempo que se mantienen relaciones personales con ellos.
IFF 제약 솔루션은 사용자 경험을 향상하고 포괄적인 지원을 제공하기 위해 설계된 새로운 웹 기반 고객 경험 플랫폼인 AnswerCenter를 출시했습니다. 이 플랫폼은 고객이 시장, 기술 또는 세그먼트별로 제품을 탐색할 수 있도록 직관적인 인터페이스를 제공하며, 제약, 생물학제제, 건강 보조 식품 및 기타 분야의 부형제 및 성분에 대한 고급 필터링 옵션을 지원합니다.
이 플랫폼은 제품 브랜드, 품질, 기술 데이터 시트, 공급망 및 규제 지원과 관련된 상세한 기술 정보, 규제 지침 및 문서에 접근할 수 있도록 합니다. AnswerCenter는 IFF의 디지털 전환 전략의 핵심 요소로, 고객이 정보에 더 쉽게 접근할 수 있도록 하면서도 개인화를 유지하는 것을 목표로 합니다.
Iff Pharma Solutions a lancé AnswerCenter, une nouvelle plateforme d'expérience client basée sur le web, conçue pour améliorer l'expérience utilisateur et fournir un support complet. La plateforme dispose d'une interface intuitive permettant aux clients de parcourir les produits par marché, technologie ou segment, avec des options de filtrage avancées pour les excipients et ingrédients dans les secteurs pharmaceutique, biologique, compléments alimentaires et autres.
La plateforme donne accès à des informations techniques détaillées, des directives réglementaires et des documents relatifs aux marques de produits, à la qualité, aux fiches techniques, à la chaîne d'approvisionnement et au support réglementaire. AnswerCenter représente un élément clé de la stratégie de transformation numérique d'IFF, visant à rationaliser l'accès des clients à l'information tout en maintenant des relations personnelles avec eux.
Iff Pharma Solutions hat AnswerCenter lanciert, eine neue webbasierte Plattform zur Kundenerfahrung, die darauf abzielt, die Benutzererfahrung zu verbessern und umfassenden Support bereitzustellen. Die Plattform bietet eine intuitive Benutzeroberfläche, die es den Kunden ermöglicht, Produkte nach Markt, Technologie oder Segment zu durchsuchen, mit erweiterten Filteroptionen für Hilfsstoffe und Zutaten in den Bereichen Pharmazie, Biologika, Nahrungsergänzungsmittel und anderen Sektoren.
Die Plattform bietet Zugriff auf detaillierte technische Informationen, regulatorische Richtlinien und Dokumentationen zu Produktmarken, Qualität, technische Datenblätter, Lieferketten und regulatorischer Unterstützung. AnswerCenter stellt ein zentrales Element von IFFs Strategie zur digitalen Transformation dar, die darauf abzielt, den Kunden den Zugriff auf Informationen zu erleichtern und gleichzeitig persönliche Kundenbeziehungen aufrechtzuerhalten.
- Launch of new digital platform enhancing customer experience and operational efficiency
- Platform streamlines access to technical information and regulatory documentation
- Expansion of digital capabilities demonstrating technological innovation
- None.
Web-based customer platform provides answers at customers' fingertips
"Delivering the right product at the right time, every time, is always our priority," said Rina Chokshi, global commercial marketing director, IFF Pharma Solutions. "With IFF's AnswerCenter, we can offer a more efficient, personalized digital experience that brings customers closer to our solutions and expertise. Thanks to this new, comprehensive catalog of products and essential excipient information, along with advanced filtering options, exploring IFF's excipient innovations and content has never been easier."
AnswerCenter provides an opportunity for customers to transform the way they approach pharmaceutical challenges. Featuring an intuitive and user-friendly interface, it allows customers to effortlessly browse products by market, technology, or segment, filter by key attributes, and swiftly request samples or quotes. This state-of-the-art platform offers detailed technical information, regulatory guidelines, and updates, streamlining the process of finding tailored solutions. Personalized content ensures each visit is unique, empowering users to find exactly what they're looking for.
Customers can explore excipients and ingredients across various industry segments including pharmaceuticals, biologics and biomedical, dietary supplements, industrial solutions, and food. With access to a plethora of documents related to product brands, quality, technical data sheets, supply chain and regulatory support, AnswerCenter serves as a central hub for addressing complex pharmaceutical challenges and enhancing customer engagement.
AnswerCenter is a key component of IFF's ongoing investments in digitalization and in enhancing the overall customer experience. Visit the new platform at http://answercenter.iff.com.
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Contact:
Reena Chaudhary
Global Communications Manager
+91 9769820494
Reena.chaudhary@iff.com
SOURCE IFF
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